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Business Profile

Diabetic Supplies

Assist Diabetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diabetic Supplies.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent a empty flat box to my sister house I have never heard of this company. I get annoying calls about do I need Diabetic supplies I have said NO also told them to take me off their calling list but they continue to call I've asked "how did you get my number they hang up. I don't know who makes those calls but I block they call from a different number tis has to stop. Then I got a text last month saying your order was received had some $122 I have checked my banks thank God doesn't seem to have been charged but I have not given NO AUTHORIZATION FOR ANY ORDER I GET MY DIABETIC SUPPLIES FROM MY PHARMACY I WOULD NEVER USE A CROOKED COMPANY BY PHONE. I ASK THE BBB TO PLEASE ASSIST ME WITH THESE CROOKS AND FRAUDERS. SO TERE IS NO ACCOUNT OR TRACKING NUMBERS WITH THESE FOLKS. I JUST WANT THE SOLICITATION TO STOP AND STOP SENDING EMPTY BOXES TO MY FAMILY HOUSES WIT MY NAME I HAVE NEVER GAVE MY FAMILY MEMBERS HOME ADDRESSES! I HAVE NEVER REQUESTED ANYTHING FROM THESE FOLKS!THANK YOU KINDLY, ******

    Business Response

    Date: 02/05/2025

    Thank you for giving us an opportunity to resolve your issue.  Using the information you provided the BBB (your name, address, email and telephone number) we searched our database and have no record of every contacting or shipping you a free mail kit.  You did say we shipped a free mail kit to your sister's house.  If you provide us that address we might be able to better assist you.  Also, the notifications about $122 charge wouldn't have come from us.  We do not collect payments or charge anyone.  We actually pay the people who use our service by buying their unused diabetic supplies.  Feel free to call us to discuss further ************

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov. 05, 2024 (shipped 1 box of One Touch Verio-100ct (*****). I got a message via E-mail that my check would be arriving shortly. I have not received my check for $*****. I have delt with this company in the past and didn't have a problem with them not sending me what they owed me, but now..........It looks like they don't intend on paying me.

    Business Response

    Date: 12/09/2024

    Thank you for giving us an opportunity to resolve your issue.  It appears you have already received your payment.  Should you need any assistance in the future please call us ************

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They suppose to have sent out a check but I haven't seen it, and I had been trying to call them but you never get anyone and I have left a message or two and still no return call.

    Business Response

    Date: 12/09/2024

    Thank you for giving us an opportunity to address your issue.  It appears you have received your payment.  Should you need anything in the future please give us a call ************

    Customer Answer

    Date: 12/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Assist Diabetics is not paying me for unused glucose test strips submitted.

    Business Response

    Date: 12/02/2024

    Lucho, thank you for giving us the opportunity to resolve your issue.  Should you need to contact us in the future please call us ************

    Customer Answer

    Date: 12/02/2024

    The business reached out to me, and presented additional payment, more in line with what I anticipated.

    Customer Answer

    Date: 12/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The business reached out to me, and presented additional payment, more in line with what I anticipated.


    Sincerely,

    ***** *****

  • Initial Complaint

    Date:10/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved an email on 9/24 stating that I had a check mailed on 8/22 and that it had not been cashed. I have replied several times asking for response that I had not recieved the check. No response has been recieved.

    Business Response

    Date: 11/07/2024

    Thank you for giving us an opportunity to correct this issue for you.  Please don't hesitate to contact us if there is anything else you need from us.

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 8/14/2024 On August 14, 2024, via Priority Mailed via **** $145.00, I mailed in new and excellent condition with cushion bubble wrapped Diabetic Medical Supplies along with an accompanying invoice certifying each enclosed medical supply was new with a minimum six month expiration date. Please note that I am meticulous about the medical supplies arriving in excellent condition, having previously worked within the medical field myself for Regional hospitals and National healthcare outcomes based initiatives. I also have done business with this company repeatedly over several months previously. Each time, their company was prompt and accurate with their financial transactions. Instead of mailing within three Business days as advertised and previously transacted, Assist Diabetics failed to mail me my check for $145.00. Instead, I was sent both a copy of their invoice for $145.00 payable, and a partial check for $55.00. Leaving Assist Diabetics owing me $90.00.Since then, I have communicated to them via multiple emails and voicemails yet remain without resolution or compensation. No one from their company has answered the phones, nor replied to any of my emails. I am owed a supplemental refund in the amount of $90.00. I am trusting you to help me resolve this. I am a 57 year old woman living with lifelong Type 1 Diabetes. These were extra medical supplies that I have been clearing out of my home.

    Business Response

    Date: 09/30/2024

    Thank you for bringing this to our attention.  We have reissued a payment check #595892 was mailed to your home on 9/26/2024.  Please call us after you receive the check if there is anything wrong.  

  • Initial Complaint

    Date:08/20/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didnt receive payment for my test strips even though I got an email saying it had been sent out the same day as they got my test strips

    Business Response

    Date: 09/04/2024

    Thank you very much for giving us an opportunity to resolve your issue.  If you have any issues in the future please feel free to call us directly ************

    Customer Answer

    Date: 09/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my unused, diabetic supplies have told me numerous of times that check is being mailed to me has not yet received it

    Business Response

    Date: 08/03/2024

    *********, thanks for giving us an opportunity to correct your issue.  We have seen that you have cashed your replacement check.  If you have any outstanding issues please call us ************

    Customer Answer

    Date: 08/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:05/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I send off my diabetic medicines to assist diabetes I sent 2 lancet one touch that worth $15/ and one touch ultra blue that worth $30 they cheat me and send me a $2 dollar check now usually they send all my money not this time so I call the number that on the paper they gave us only for it to play music ring and did a answer macine will come on saying that they busy handling other customers. Never no one to pick up the phone to assist you they cheat me and I want people to know because that could have got me something to eat.

    Business Response

    Date: 06/04/2024

    Thank you for giving us the opportunity to improve our processes.  Please reach out to us if the solution provided doesn't meet your expectations. 

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January sent in unused diabetic strips, lancets, and I haven't received my check yet.

    Business Response

    Date: 01/26/2024

    *******, thank you for giving us an opportunity to resolve your issue.  Upon looking into your complaint I see that your check has been cashed as of January 24th.  If you did not cash this check please call us ************.

    Customer Answer

    Date: 01/26/2024

    I wish to delete my complaint I received my check on Tuesday thank you ***************************

     

     

Assist Diabetics is NOT a BBB Accredited Business.

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