We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

Clutch Digital Marketing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On signed a month to month Contract on Jan 14, 2022 I asked to cancel service on 23rd of June 2022 which is in the attached. The reason the service was cancelled was after 6 months they still had not updated our physical address on -- ****** services which was the point in using the company.-Adworks(******) address still did not generate under our ****** search -They promised support to help generate leads using remarketing software which we did not receive any leads in 6 months of using Local presence/ Clutch Marketing services. -I called and cancelled the service on June 23rd which when I hung up the phone was told the service was no longer going to be billed and all services were cancelled. We were continued to be billed and my accounting team did not catch the charges that were billed for the additional months.-When I just called to ask why the services were still being billed, I was informed that my contract did not end until January which I had to pull the original attached contract to show them that I was never on a year contract that it was always a month to month contract. -Spoke with Manager ***** who stated they were not going to credit us back for services we did not use.I am not asking for a full refund, I tried to work with the company however have not had any communication from them since June 23rd, when I thought my services were cancelled.I want to be refunded for monthly cost from July 2022 to current date 02/28/2022.

  • Initial Complaint

    Date:11/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two chargers from Clutch on November 19th from this business. It is not until after they take your money that they tell you there is no option for expedited delivery. That being said, I received this email attached. Since then I have sent multiple emails to request an update including downloading the app route. The customer service said my item would ship in 72 hours but the route app shows it has not and the company has stopped replying to my email requests for an update on the delivery status. This was a birthday gift which has now passed and I want very much to know where my order is. Your help would be greatly appreciated.

Clutch Digital Marketing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.