Complaints

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• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner of the business said that we had unclaimed money with the city and we were mailed forms giving him names and addresses and phone numbers and limited power of attorney. Before he would answer the phone now a year later he has yet to contact us about the issue. He is not answering his phone and his voicemail is full.

  Business Response

  Date: 05/24/2024

  I received the contingency authorization to recover funds owing to the Estate of ******************************* on 5/10/23. On 5/10/23, 6/14/23 and 6/26/23 I mailed and emailed ******* a claim form and documents she needed to complete so I could file her claim, however, she never responded to me.

  I needed to know why she was legally entitled to claims funds owing to ********************************* estate since she didn't indicate if there were other heirs. I also checked with the Marion County Clerk of Court to see if there was probate for the Estate. Apparently ****'s estate wasn't probated until almost 2 years after she passed away. **** died without a Will but was married at the time she passed but her husband, *********************************, passed away about a year after her. They both died intestate.

  According to the Petition for Administration for ****, ******* was 1 of 6 children of ****'s, which means that it is likely that each child would be a 1/6th beneficiary of half of her estate with the other half going to her surviving spouse, According to the Petition for Administration for *********************************, his 2 children were his beneficiaries, and they would likely be entitled to the other 50% of ****'s estate.

  The way I see it, **** would probably have been entitled to 1/6th of half of the refund had she responded to my requests for additional information prior to the claims deadline of 7/1/23. If she had responded to my emails and letters prior to 7/1/23, I could have helped her and the other heirs recover their rightful shares of this refund and several others I had located for ****.

  There is a slight chance I may be able to still recover some of these funds for ****'s heirs but I would need the Petitioners of ****'s Estate, ******************************* and ***************************, to contact me directly.

   

  Customer Answer

  Date: 05/24/2024

  I am attaching the photo of the form that I filled out and emailed to him the picture showing the date of the email was sent May 9, 2023. I am the one that told him about my siblings and he mailed them a form also. I simply dont believe that he would lie I called him and texted him left messages. I spoke to him on 2 different occasions and he said he was busy and would call me back. I am sure that I could get a copy of my phone bill to show the things that I mentioned. He is not the business owner he makes out to be, of course he doesnt mention that he is charging a fee for the service that he says that I didnt mention.