Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/6/2023 an asbestos survey was requested by Jersey Pride LLC. The final report was delivered and as of 4/3/2024, payment had not been received. They used the survey and got paid for their work but failed to fulfill there professional responsibilities. This level of service to sub-contractors is super unprofessional.

  Business Response

  Date: 04/09/2024

  Good morning, we were asked by a client to set up the services provided by *****************, unfortunately the client never reached out to pay for these services. I forwarded multiple emails and invoices to the client without a resolution. ***************** and his team did a great job and we appreciate their efforts. However the financial responsibility was not supposed to be with Jersey Pride Construction, LLC. To avoid any more delays Jersey Pride Construction, LLC has since paid the past due invoice without any response from the client. We apologize to ********************* for inconvenience, but hope by us paying an invoice we were not responsible for that we can move forward past an unprofessional client. Thank you 

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terminated agreement with Jersey Pride due to his failure to complete work in a timely manner, failure to cooperate and failure to communicate. Contractor began demolition work in mid-September and after roughly a week and a half on the job basically disappeared. In the subsequent 6 to 8 weeks, while homeowner was in a hotel waiting to re-occupy the home, performed less than 40 hours of work. Numerous demolition activities not accomplished and clean-up from work performed was unacceptable. Before project began, contractor told homeowners they could return to home in 2-3 weeks after project began and made little effort to accomplish it. The contractor made numerous promises to perform work but rarely did so. Contractor asked for more money while not accomplishing what homeowner wanted such as completing demolition projects, removing old appliances from garage and cleaning up debris in the home. Only after we started to have issues with the contractor did we learn of others having similar issues with him.

  Business Response

  Date: 12/05/2023

  Good evening, *************** to this complaint in detail. After agreeing on the scope of work for the ****** project, Jersey Pride Construction explained to the ******* that the permit process has been taking an extended period of time due to their local municipality changing their current software and online permit portal system. After multiple warnings that the permit process was not an exact science and could take longer then hoped **************** insisted that we start the demo portion of the project. Jersey Pride Construction in good faith started the project prior to receiving an approved permit from the local municipality. According to Florida Building Code ***** you do not have permission to begin a project prior to permit approval. In order to try and satisfy **************** and his requests we reluctantly agreed to the start of demolition portion of the project. As the demolition portion of the project was on-going we still did not receive the approved permit. Once the major demolition portion of the project was complete we received Comments back on the permit from the city. Jersey Pride Construction forwarded the comments to the Architect the next day and waited for the architect and engineer to send us revised drawings and signatures to submit to the city. During this time Jersey Pride Construction was in communication with the Cabinet Manufacturer and **************** trying to finalize a Kitchen and ******** design/layout. After multiple phone calls, meetings and emails the first set of drawings were sent to **************** per his original ideas on September 29. **************** made numerous changes to the original plan which needed to be revised. After multiple emails and site visits made by Jersey Pride Construction a new set of Cabinet Drawings were sent to **************** on November 7. Again **************** had some changes that needed more site visits to perform destructive testing of existing walls (not included in the original scope of work) in order to check if the new design is possible. Jersey Pride Construction also made a separate site visit to chalk out the kitchen design on the floor for **************** in order for him to get a visual of the size before finalizing the design. The claim that Jersey Pride Construction "disappeared" is completely false. Jersey Pride Construction has over 100 emails between **************, his appliance and plumbing supplier and cabinet manufacturer during this time that I would be happy to share. As we explained to **************** multiple times verbally, through texts and emails that the next step in the process was to finalize the cabinet layout *********** trenching could occur. We still did not have an approved permit so we could not perform any plumbing or electrical work. However, Jersey Pride Construction was willing to finish all demo work which includes cutting and trenching the concrete as well as perform the minor cleanup of the 1st floor area that was not being occupied. Jersey Pride Construction also explained to **************** on November 10th that we would apply plastic coverings to the second floor with a dust zipper to help him move back into the house. **************** then explained in email that he had concerns with our offer and they would be staying in the hotel until after the Thanksgiving Holiday which ended on 11/26. Again, Jersey Pride Construction tried to accommodate requests made by **************** but he refused. Throughout this process **************** sent multiple rude, inappropriate aggressive messages making unrealistic demands. Throughout the project **************** ignored all of our warnings all while Jersey Pride Construction was working relentlessly in the back office trying to push the permit through as fast as possible. Jersey Pride Construction has no control of how fast or slow the city works on the permit process. Jersey Pride Construction did not request any more money from our Original Contract after the first deposit was paid. As seen in an email from the Cabinet Manufacturer on 11/17 another set of revised drawings asking to sign for approval as well as a check for first drawer so cabinet materials can be ordered. After the Thanksgiving Holiday on Monday 11/27 at 3:47pm Jersey Pride Construction sent an email with the Final Drawings asking for approval and an invoice for the **************** The cabinet company is a separate entity with a separate contract. Jersey Pride Construction never asked for any more money from our original contract and scope of work.  Jersey Pride Construction never made any promises of any work to be completed. We had made multiple schedules based on the cabinet design layout that was never finalized so the schedule had to be changed accordingly. **************** was told numerous times that we need to schedule a full crew for concrete work and demo cleanup. As I stated above **************** knew the ************** was delaying the process but still made numerous requests and changes each time a revised layout was sent. At this time there are no issues currently stopping the ******* from occupying the untouched second floor of the home. **************** made an irrational decision based on the speed of the project which Jersey Pride Construction has no control over. After ******************** last emails and texts Jersey Pride Construction explained that we understand his frustration and would be willing to still perform the work as we were contracted for. **************** refused all compromises to continue the project. As the permit is very close to being approved. These issues could of been resolved with a timely decision on the kitchen cabinet design. Unfortunately **************** disagrees with process that was laid out to him multiple times. I would be happy to provide any more information if needed. Have a good night. 

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20955174
  
  In addition to my previous comment and photos, i want to add the *****'s lack of work progressed has nothing to do with the permit process or cabinet design.  His long winded response is filled with half truth's at best.  I've had numerous contractors in here in the last few weeks and all have said that numerous work could have been performed but wasn't.  ***** knows that his other clients that I know have similar complaints about his lack of work performed and his lack of communication.  *****'s desire to hide behind the permit and the cabinet design is just an excuse for doing other things.  ***** can't hide behind the fact that others in our community who use him have similar complaints.  It had been so long since ***** was at my home that I think he had forgotten what he had agreed to do that's why I asked him to complete the demolition.  I knew some things could not happen until the permit was issued.  I told ***** to remove the appliances from the garage.  He repeatedly said he would and didn't.  I told ***** to cleanup the house.  Look at the photo of the bathroom.  *****'s comment about changes to the cabinet design are half true.  The design in November is basically the same as the architect established in June.  ***** asked to change our original plan about venting the hood.  I checked with the city inspector who told me ***** was incorrect in what he said about venting requirements in the city of Boca.  ***** has taken my money and not performed the work promised.  He has taken my money and ordered a window for my house in his name.  That window should be mine and ***** should reimburse me for the work not performed.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/20/2023

  As stated in my previous comment, that Contractors according to the ******* Building Code are not permitted to perform any work prior to the acceptance of a permit application. We performed the initial demo work prior to the acceptance of ****************** permit application. This was in good faith attempting to help accelerate his projects timeline. We did not have to perform any work and according to the state we shouldnt have performed any type of work. **************** continued to ask us to start the demolition portion of the project after countless attempts to ask to wait until the first set of comments were given by the city. Instead, **************** booked a moving company to remove and store the furniture on his own accord. After which continued asking for the demolition to start. In **************** words lack of progress was direct result of the permit process as well as the cabinet design. I listed multiple email dates in my previous response proving that the design was delayed multiple times by ******. **************** was told multiple times the next step was to finalize the kitchen design so we can proceed with the next step of the construction process. The other Contractors opinions are irrelevant to this argument. They do not have any information regarding our correspondence, project details, access to my contract and are just trying to secure a project by agreeing with the client. Unless you can provide their statements in writing stating that more work should have been completed without a permit and they would have provided said work their opinion is not fact and is completely irrelevant. Again, other clients complaints are irrelevant to this argument. I have not received any such complaints. Please provide the clients names, dates of projects and written statements of said complaints. Otherwise, your statement is fabricated, exaggerated and irrelevant. I have worked in ****************** community for over 10 years on a consistent basis. Well before **************** moved to the community. I have completed hundreds of projects in said community. I can provide countless statements from former clients disagreeing with his statement. I have used multiple residents of his community as references for work when asked by new potential clients. My previous response was full of factual dates, factual responses from architects, engineers, cabinet manufactures, factual information and no half truths. As stated in my previous response, I can provide hundreds of emails between **************** proving my statements as facts. Again, another opinion and fabricated statement by **************** claiming I had forgotten what was agreed to. **************** had an executed Contract with Jersey Pride Construction, LLC and we were performing work based on the scope of work listed in said contract. **************** consistently set expectations himself without listening and accepting the process laid out for him. **************** has shown his obsession with the appliance removal throughout his responses here. Contrary to his belief, removing 3 pieces of small appliances is not a breach of contract. I hate to revert back to my last response but it seems it is needed since the same point needs to be made. I will not go into such great detail as my first response as the dates were already mentioned. To that point, Jersey Pride Construction, LLC made several site visits focusing on the kitchen layout. The next step of the process was to finalize the kitchen design so we could proceed with floor trenching and clean up the minor demo remaining. As we continued to reschedule **************** project over and over again due to his multiple delays on finalizing the kitchen design we did not schedule a crew or trailer to remove said appliances for donation. If the kitchen design was finalized after any of the four designs sent to **************** his project would have been scheduled accordingly and the next steps would have been completed already. As a construction company we have to schedule projects as they move forward throughout the process. Our process was halted by ****************** lack of decision making. ****************** argument that the kitchen design being the same as the ********** original design from **** is preposterous. The ********** design is just for reference and is only used for the Cabinet Designer/manufacturer to use as a staring point of the design. If ************** wanted to use that original design, why did he make numerous changes to the kitchen layout and design sent by the cabinet company. The dates of these changes are all in writing and dates were used in my original response. Jersey Pride Construction, LLC in coordination with the cabinet company asked **************** to reconsider the hood and ventilation design. Jersey Pride Construction, LLC did not force **************** to make any unwanted changes. The issue of the hood ventilation was that **************** requested the upper cabinets be taller then his original cabinets. Unfortunately **************** has a window above the cabinets in the kitchen that would be blocked by the cabinets. So **************** agreed to cover the window on the interior only to make the cabinet change. Since the window was only covered from the inside the actual glass remained above the cabinets. By raising the height of the cabinets it raised the height of the kitchen hood. The original hood **************** chose was externally vented. Since the hood was raised the specs of the hood had shown the vent would have to be externally vented through the window area. You can not cut through the glass to install a vent. Obviously changes to the hood to a self venting hood had to be made to accommodate ****************** changes to the cabinets. I am not sure how that has any relevance to this argument in any way. It just proves Jersey Pride Construction, LLC was continuing working and helping with the project while changes from **************** were being made. To further disagree with his point, we never had an issue with the cities ventilation requirements. The ventilation details were listed on the Architectural plans as well. **************** must be confusing the conversation with the time we spoke about getting approval from his HOA about the external ventilation. Jersey Pride Construction, LLC has already reached out to the window company that **************** provided and instructed them to contact **************** when the window is ready. It was purchased by Jersey Pride Construction, LLC for ****************** project. I am not sure what the point of this argument is. The statement about money being taken from **************** is completely false. **************** signed a Contract with Jersey Pride Construction, LLC and provided Jersey Pride Construction, LLC with the deposit check for the project as listed in the Contract. *(Note-the deposit check was delayed and given a week late after the project commenced). Jersey Pride Construction, LLC had performed work listed in the contract and was continually working on ****************** project as noted by multiple emails, calls and site visits trying to move the project forward. After which **************** terminated Jersey Pride Construction, LLC with no basis and completely unwarranted after Jersey Pride Construction, LLC attempted to schedule the next steps of the process with him. **************** is *********** his opinions, however his entire argument is based on opinions and not facts. I have consistently stated facts and given evidence of factual information backed by written statements and dates throughout my responses.  Thank you
  

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20955174
  
  I am rejecting Jersey's Prides's response.   The length of the contractor's response is once again a bit entertaining, one sided and at best half true.

  The contractor states that according to Florida Building Code he was not permitted to perform any work prior to the acceptance of a permit application.  If that was true, why did he?  If some work was started why did he not finish what he promised while the permit was being reviewed by the city.  Why did he leave the house a mess?  I paid another $1,500 to finish the demo and clean up the house. 

  The contractor knows he told me and my wife that he would get us back in the house in 2-3 weeks and did little to accomplish it and worked little at the house for 6 weeks.  If the contractor wants facts, I have gate access and other logs that demonstrate his absence.

  Regarding the cabinets, yes I considered changes but not once did the contractor, myself and the cabinet guy meet at the house despite my asking.

  I have had numerous contractors in my home since Jersey Pride was terminated from the project and they are mystified by the poor quality work performed.

  Sincerely,
  
  ***************************

  Business Response

  Date: 01/02/2024

  Good afternoon, as to no ones surprise **************** continues to reject the responses given. The numerous responses by Jersey Pride Construction, LLC have been filled with facts, building codes and dates of emails and site visits. As explained in multiple responses Jersey Pride Construction, LLC begun demolition work despite the *** to help expedite the construction process per ****************** requests. After which **************** was explained and asked multiple times to wait by Jersey Pride Construction, LLC. **************** refused to listen to professional advice and insisted the work begin based on the moving company he hired separately to remove his existing furniture from his home. Jersey Pride Construction, LLC did not contact, hire or arrange any dates with ****************** moving company. As I explained in previous responses Jersey Pride Construction, LLC made an effort to schedule an on site meeting to finalize the Cabinet Drawings so a schedule to progress to the next steps in the process can be made and executed. **************** refused to continue to discuss the design and schedule and made the decision to terminate the contract with Jersey Pride Construction, LLC. Since the contract was terminated by ****************, Jersey Pride Construction, LLC was not able to schedule the remaining clean-up as well as the next stage of the total project. **************** through all his responses seems to be hyper focused on minor clean-up of an unoccupied area while Jersey Pride Construction, LLC and the cabinet company was trying to focus on the project as a big picture and move forward to the next steps. During any construction project you always have stages of each project that layover to the next stage. **************** as a client could not grasp this concept and reacted hastily instead of taking into account the professionals process. Any money spent to perform minor cleanup is irrelevant to the complaint. If Jersey Pride Construction, LLC was not wrongfully terminated no such charges would exist because the next stage of the project would have commenced. If **************** would like I will show him all the gate access from his community. As stated in my last response Jersey Pride Construction, LLC has multiple clients in the same community as well as numerous active jobs in the community. Jersey Pride Construction, LLC made multiple site visits to his residence under other clients gate access. I can list the dates and time of emails to **************** about each site visit trying to accommodate his numerous changes to the cabinet design causing delays to his project. Please advise if you would like the dates and written responses to said emails. I would be happy to provide them. I would like to thank **************** for admitting now in his third response that he made changes to the kitchen design and layout which caused his delays. As the two previous responses he had denied this action. Jersey Pride Construction, LLC has continued to respond with facts. **************** continues to respond with opinions and false information. I understand **************** is frustrated with his projects process. However, Jersey Pride Construction, LLC provided work on site as well as off site with continuous communication with the permitting city, architect, engineer and vendors trying to move the project forward as fast as possible. **************** falsely terminated our contract while being the cause for his own projects delay. If ************** acted in a calm professional manner his project would be well into the next stages of his project. Now he has caused even more unnecessary delays to his own project. I wish **************** good luck with his project and a Happy New Year.

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 20955174
  
  Just yesterday I bumped into another one of Jersey Prides recent clients in Woodfield.  Her statement to me was that they are the worst.   ***** told them it would take just a few weeks to complete their job but it took him several months.  Like my job, ***** did the demolition and then did little for multiple weeks.  Many of *****'s claims are simply not true.  He agreed to do the demolition.  He knew the furniture was being moved out of the house.  He agreed to have us back in the house in 2 to 3 weeks.  He did next to nothing for close to 6 weeks after the initial demolition.  His claim that he is the professional is a code for him doing nothing while you as the client sit and wait.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner stated that he would be back a week later to finish up the work and demanded full payment. When following up with the owner to confirm that he was to come on thursday he did not respond nor showed up on Thursday. He did not respond to any text messages after he was paid.

  Business Response

  Date: 08/18/2023

  Good evening, thank you for sending a follow email about the complaint. This is the first time I have ever been in this situation. We strive to give the best service at fair prices on every project we start. This complaint however is fallacious. The client and my company had a signed contract agreement for a specific amount and a detailed list of the scope of work. We completed all of the scope of work within the written contract. In addition we provided multiple services at no charge that were not included in our scope of work. We were paid in full for the written contract amount. However the client was very persistant in wanting more work completed for free outside of the written scope. In good faith I agreed to perform the minor work the next week as it was close enough to another project. However, I traveled out of town for a wedding and did not have my work phone with me. My flight was cancelled and delayed my return a full day. The extra work (at no cost) was supposed to be completed Thursday morning. I was able to fly back in Thursday evening around midnight. Upon my arrival the next morningFriday at 8:27 am I sent a message apologizing for missing our appointment and rescheduled for the next day which was Saturday. This is when the client continued to request more work outside of our scope to be done. My company has never not completed a project and the agreed upon scope of work is always finished. This client however was very difficult and demanded much more work to be completed at no cost. We performed 2 separate walk-throughs ofd the house prior to payment. The client agreed that the work was complete and paid the small final balance. It is an unfortunate situation but I am happy it is behind us. We will continue to give great quality service and fair pricing ands keep our future clients happy and keep the referrals coming. Thank you again, have a good weekend. 

  Customer Answer

  Date: 08/28/2023

  Dear Madam/Sir,
  
  
  ***************** response is not based on facts.  He provided no proof of his position. First time being in the situation, never not completing a project, clients being difficult, striving, providing free services, and his excuse for not showing up are all irrelevant and not valid reasons for not completing the job.  
  
  
  He even admits that he does not keep his promises by not showing up nor communicating any delay, yet you are to take his word on his position.  Only after we filed complaints and posted reviews of not completing the job did he even respond and even then it was in bad faith as he demonstrated that he had no intention of doing anymore work by walking off the job without completing the work in violation of ******* law.  He does not keep his promises even if in writing as we will demonstrate in our proofs.  Furthermore, does not take this seriously and provided no proof that the work was complete, no contract, no proof of airline delays, no proof being incapacitating which prevented him from communicating he would not show up, nothing to support his irrational position that he would set a date to show up to do work then not do any.   This issue is certainly not behind them as he unilaterally states and we will pursue any and all legal remedies if the contractor makes it necessary.
  
  
  On 07/19/2023 Jersey Pride Construction started work to complete interior house painting and quarter round work at our townhome after receiving the first installment of $2,926.00 in the morning of that day.
  
  
  As per the contract and verbally *********************, the owner of Jersey Pride Construction, said the job would be completed at the latest by 07/24/2023.  On 07/24/2023 he texted me and said they will be done on 7/25/23 which caused me severe rescheduling issues with all my other scheduled appointments.  They were still not done on 7/25/2023 either.
  
  
  On 07/26/2023 around noon, ********************* stated they were done and had to go but he was not done and was ******* me to do the walk through.  After only 10 minutes, off pointing out all the incomplete items, visually upset he abruptly stopped, covering only approx 50% of the punch list and  he said he required his final payment of $2,101.00 for him to complete the unfinished moldings, the exterior side of the entrance doors( he said he had to do sanding with a special tool and repainting), ** closet door, stair risers and everything else I found was not completed or in need for touch **** He said he would come on 08/03/2023 at 9:30am to complete the work and I could show him the rest of the punch list at that time. To avoid any conflict, I paid him full even though the work was not completed relying on his promise and the date certain that was set to complete the work; we see now this was just a trick to get us to pay in full because he intended not to complete the work.
  
  
  I texted him on 07/31/2023 and the morning of 08/03/2023 to confirm he was coming on 08/03/2023 but he never responded nor showed up.  He only texted me an apology on 08/04/2023 for not showing up (though he had both my phone number and email address as contact and could have communicated a delay at any time) and then scheduled an appointment for 08/05/2023 to complete the molding work in the contract and take a look at the other items which was a marked change to his previously acknowledged responsibility to complete the punch list, showing the beginning of his intention to walk off the job.
  
  
  On 08/05/2023 at around 9am he walked in the house and said he would only complete the closet trim work and after I started going over my punch list and showed him that the inside of the ** closet door was not painted at all he said that that was not per industry standard (we found out later that no professional painter agreed with him either), we disagreed and again pointed to the contract, then he walked out abandoning the project, failing to complete the trim work, ** closet door, exterior entrance doors and any of the punch list/work as per our signed agreement.  His work did not meet the expected quality standards and he mismanaged the project causing me financial harm. (Estimates to complete the work are included)
  
  
  His irrational claims that punch list items were not included are directly shown in the contract as false and thus in bad faith, the items were clearly referenced and included in the contract.  I also included an email clarifying what was included in the contract and he confirmed.   His final invoice shows extra charges for a couple of items. The two charged items were actually included in the contract but in good faith I gave him the benefit of the doubt and paid him for that to avoid further conflict.  Specifically, on page 1 of the contract included in the first line item under painting, as part of the prep work, he verbally explained that he would have to prep the red wall with **** before putting on the 2 coats so the red color would not bleed through.  Furthermore, on page 2 of the contract, the items he initialed specifically state that he will use Kilz for the master closet and touch up the master closet ceiling, yet he still charged for the closet ceiling even though it is included in the contract.  The items that show no charge and he in bad faith claims were done for free were items that were required as part of the original contract.
  
  
  In conclusion, he violated ******* statutes by abandoning the job before completion and keeping all the money for the job, not providing his contractor license number on the contract as required by law and in bad faith made false statements about painting standards as justification for him not completing the work, making false claims about the scope of work, and falsely claiming he would show up on a date certain to complete the punch list.  Clearly, he had no intention of doing anymore work and was fraudulently pretending he would come to finish the punch list to get me to pay the amount due in full.   
  
  
  We want his company to complete the work to industry standards or to pay for the estimates included to complete all the work on the punch list totaling $4,520.
  
  
  Proofs included are: the contract, the email clarification of contract terms, the final payment invoice, text messages, estimates for completing the work and the punch lists.
  
  
  Thank you for your time and consideration.
  Respectfully,
  ********************************* and *****************************

  Phone: ************ and ************

  
  

  Customer Answer

  Date: 08/30/2023

  Dear Madam/Sir,
  
  
  ***************** response is not based on facts.  He provided no proof of his position. First time being in the situation, never not completing a project, clients being difficult, striving, providing free services, and his excuse for not showing up are all irrelevant and not valid reasons for not completing the job.  
  
  
  He even admits that he does not keep his promises by not showing up nor communicating any delay, yet you are to take his word on his position.  Only after we filed complaints and posted reviews of not completing the job did he even respond and even then it was in bad faith as he demonstrated that he had no intention of doing anymore work by walking off the job without completing the work in violation of ******* law.  He does not keep his promises even if in writing as we will demonstrate in our proofs.  Furthermore, does not take this seriously and provided no proof that the work was complete, no contract, no proof of airline delays, no proof being incapacitating which prevented him from communicating he would not show up, nothing to support his irrational position that he would set a date to show up to do work then not do any.   This issue is certainly not behind them as he unilaterally states and we will pursue any and all legal remedies if the contractor makes it necessary.
  
  
  On 07/19/2023 Jersey Pride Construction started work to complete interior house painting and quarter round work at our townhome after receiving the first installment of $2,926.00 in the morning of that day.
  
  
  As per the contract and verbally *********************, the owner of Jersey Pride Construction, said the job would be completed at the latest by 07/24/2023.  On 07/24/2023 he texted me and said they will be done on 7/25/23 which caused me severe rescheduling issues with all my other scheduled appointments.  They were still not done on 7/25/2023 either.
  
  
  On 07/26/2023 around noon, ********************* stated they were done and had to go but he was not done and was ******* me to do the walk through.  After only 10 minutes, off pointing out all the incomplete items, visually upset he abruptly stopped, covering only approx 50% of the punch list and  he said he required his final payment of $2,101.00 for him to complete the unfinished moldings, the exterior side of the entrance doors( he said he had to do sanding with a special tool and repainting), ** closet door, stair risers and everything else I found was not completed or in need for touch **** He said he would come on 08/03/2023 at 9:30am to complete the work and I could show him the rest of the punch list at that time. To avoid any conflict, I paid him full even though the work was not completed relying on his promise and the date certain that was set to complete the work; we see now this was just a trick to get us to pay in full because he intended not to complete the work.
  
  
  I texted him on 07/31/2023 and the morning of 08/03/2023 to confirm he was coming on 08/03/2023 but he never responded nor showed up.  He only texted me an apology on 08/04/2023 for not showing up (though he had both my phone number and email address as contact and could have communicated a delay at any time) and then scheduled an appointment for 08/05/2023 to complete the molding work in the contract and take a look at the other items which was a marked change to his previously acknowledged responsibility to complete the punch list, showing the beginning of his intention to walk off the job.
  
  
  On 08/05/2023 at around 9am he walked in the house and said he would only complete the closet trim work and after I started going over my punch list and showed him that the inside of the ** closet door was not painted at all he said that that was not per industry standard (we found out later that no professional painter agreed with him either), we disagreed and again pointed to the contract, then he walked out abandoning the project, failing to complete the trim work, ** closet door, exterior entrance doors and any of the punch list/work as per our signed agreement.  His work did not meet the expected quality standards and he mismanaged the project causing me financial harm. (Estimates to complete the work are included)
  
  
  His irrational claims that punch list items were not included are directly shown in the contract as false and thus in bad faith, the items were clearly referenced and included in the contract.  I also included an email clarifying what was included in the contract and he confirmed.   His final invoice shows extra charges for a couple of items. The two charged items were actually included in the contract but in good faith I gave him the benefit of the doubt and paid him for that to avoid further conflict.  Specifically, on page 1 of the contract included in the first line item under painting, as part of the prep work, he verbally explained that he would have to prep the red wall with **** before putting on the 2 coats so the red color would not bleed through.  Furthermore, on page 2 of the contract, the items he initialed specifically state that he will use Kilz for the master closet and touch up the master closet ceiling, yet he still charged for the closet ceiling even though it is included in the contract.  The items that show no charge and he in bad faith claims were done for free were items that were required as part of the original contract.
  
  
  In conclusion, he violated ******* statutes by abandoning the job before completion and keeping all the money for the job, not providing his contractor license number on the contract as required by law and in bad faith made false statements about painting standards as justification for him not completing the work, making false claims about the scope of work, and falsely claiming he would show up on a date certain to complete the punch list.  Clearly, he had no intention of doing anymore work and was fraudulently pretending he would come to finish the punch list to get me to pay the amount due in full.   
  
  
  We want his company to complete the work to industry standards or to pay for the estimates included to complete all the work on the punch list totaling $4,520.
  
  
  Proofs included are: the contract, the email clarification of contract terms, the final payment invoice, text messages, estimates for completing the work and the punch lists.
  
  
  Thank you for your time and consideration.
  Respectfully,
  ********************************* and *****************************
  
  Phone: ************ and ************