Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent 17 Oz. Of silver ($1 ****** and Peace silver), 18 various gold and silver rings with various jewels, and 1 stud earring with (unknown) jewel to **************************. They made an offer on the 17 Oz. Of silver, which I accepted, but told me the other 19 items had no value and would be sent back to me. Upon receipt of the returned items, I noticed that the package they sent back to me had a count of 14 items. Upon inspection, I have concluded that there are 5 rings missing from the original amount I sent in. I have a copy of the manifest that is required to send in with the items which shows the count of items I sent to the company. I can recall at least 2 of the rings that were not sent back to me, as one was a very old silver ring with several turquoise jewels. Another was a gold ring with several green ******** or sapphire) jewels, and one was a gold wedding band. The other two were what I believe to be diamond rings. I believe the value of the missing rings to be at least $3000.

  

  Business Response

  Date: 02/24/2025

  We sincerely apologize for any inconvenience this situation may have caused. We understand the importance of clear communication regarding order details and deeply regret any frustration you may have encountered. After discussing the matter with you, we are happy to inform you that your concerns have been resolved. Should you have any further questions or require additional assistance, please feel free to reach out. Thank you for your patience and understanding.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 8 2025 Proof of Delivery with company

  

  Business Response

  Date: 02/24/2025

  We sincerely apologize for any inconvenience this situation has caused. We understand how important it is to address your concerns, and we deeply regret any frustration you may have experienced.  After speaking with you, we are pleased to report that we have resolved your concerns. If you have any further questions or need additional assistance, please dont hesitate to reach out. Thank you for your patience and understanding.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in 8 pieces of scrap silver and two gold Buttons for a total of 10 pieces. I received an offer for $5.00 Which I found was way to low being as there was over an ounce of gold between the two buttons. I asked for the 10 pieces to be returned asap. At which I have recived the 8 silver smelt bars. But no gold Buttons. After a few emails I was sent a video around 2 minutes of the person unpacking my material. Clearly a portion of the video has been removed. But still clearly shows the employee scanning with rtf analyzer displays gold, then the employee clearly keeps the two bindles containg over $4000.00 in gold within the palm of their hand. And the. Video stops. And know my emails are being ignored .

  

  Business Response

  Date: 01/17/2025

  We have been in communication with the customer since receiving his items.  Recently, we provided a claim form.  It was returned and we completed an internal review of the matter.  We matched the weight received by the customer with the weight returned to the customer noting everything received was returned.  We have reached out to the customer to discuss the matter including an attempt made today. We request that the customer contact the **************** Manager or Compliance Officer to discuss the matter further.  We would like to come to a favorable agreement on the matter.

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  This Beyond 79 needs to keep a closer eye on its employees. That being said I settled the matter at a loss. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent jewelry for evaluation by SELL YOUR GOLD in ******* as to its value and their interest. When I was offered $5, I chose NOT to take their offer and told them to mail me back all of my jewelry. Instead of doing so, they did not include back what I believe was a gold necklace - the reason I rejected the offer. Instead, they sent a video of the person opening my package - I could see the necklace arriving there BUT in the second video of them packing the jewelry to mail back to me, I could not find that they included the necklace AND it certainly was not in the bag returned to me. After a steady email exchange asking to have the necklace returned so I could have someone local weigh and decide its worth, I was offered $50 on September 10th to settle the matter. I accepted the offer reluctantly and, of course, I have received nothing. Today is about a month later. In fact, I no longer want any settlement from these folks. I feel that they stole from me, prevented me from finding out the true value of what I sent, and treated me as if it was alright to pick an arbitrary number to pay me/to get rid of me. I am wondering how often this happens to people sending in their jewelry for evaluation - and if not sending back items is a business practice here and there to increase profits. What I know: the necklace I sent was taken by them - and I am prevented from knowing how much they took. In my last email to them, I told them they were losing more than $50 - they lost my trust and their reputation. I told them if anyone asked me what they were like to work with, I would be honest and relay the full situation. I would like this matter to become a matter of record. If anything done here can help some other trusting person, then taking the time to relay this issue is worth it to me. That said, I would like the BBB to get the necklace (entwined with another necklace) back to me so I can find out its real value. I don't want their $50, I want my jewelry back..

  Customer Answer

  Date: 10/15/2024

  The company contacted me asking what I wanted to settle this dispute. I told them what I wanted from the beginning: that they return all of my jewelry and not hold back the two entwined necklaces. They stated to me in their email that they no longer have the necklaces -- but I reminded them that they do -- they sent me the video and I told them exactly where on the video you can see them unpacking the necklaces.

  I can't begin to explain how upset me and my wife are with these people. They clearly held back from us. They say you don't have to accept their offer in their promo stuff  - but look what happened to us not accepting their offer. This is a three ring circus where they lead the show. They want to pay me $50 for a 2 necklaces that I can't have weighed by a local person to ensure I am being treated fairly. They put me between a rock and a hard place -- and I want this over. I am waiting to hear back from them -- and I am dreading all of this. I just want my jewelry back and a fair share at selling it for a fair price with a fair and honest entity..

   

  Customer Answer

  Date: 10/21/2024

  TO THE BETTER BUSINESS REVIEWER. I HAVE TRIED TO NEGOTIATE WITH THIS ORGANIZATION AND FIND MYSELF DEEPLY DISAPPOINTED AND ASTONISHED AT THE LACK OF REAL INTEREST ON THEIR PART TO DO THE SAME. I HAVE DETAILED BELOW A SUMMARY OF WHAT I HAVE EXPERIENCED. I HAVE REWORKED THE ONLY KIND OF SETTLEMENT THAT WILL RECTIFY THIS INJUSTICE. WHAT THEY DO NEXT, IS SUSPECT WILL BE  -- NOTHING. I HOPE AS THE BBB IN *******, YOU TAKE A BETTER LOOK AT TACTICS SUCH AS THESE. THANK YOU. 

  Sell your gold...
  
  #1. I requested a copy of intake and return videos. You sent intake only. If you were to send the return, it would have been clear that these necklaces were not returned. I am happy I retained copies of both intake and return videos from September - it was easier to prove how ridiculous this situation has become.
  #2. The photo you sent---with ominously circled items - your "proof" that you returned my necklaces is a sham. It is taken from the intake video previously sent in September via email. It was absolutely NOT from the return video that I retained. It was from the intake video, proving the items were sent to you. You labeled the intake - NOT the return because you did not return the necklaces.
  #3.  Just for the record, I agreed on 9/12 to settle for $50. In early October, some three weeks later, when I received nothing from you and realized I was being treated as a joke by you, I reported to the *** and the BBB. I no longer will accept a $50 settlement, given the nonsense you forwarded me attempting to show how you mailed the necklaces by using an intake picture as a return picture. 
  #4. I am now quite sure that my necklaces were worth much more than you wanted to pay that is, nothing. I will only accept the September date of the necklaces arrival cost of one ounce of gold as a settlement. You prevented me from finding out what my necklaces were worth. You did not honor even a $50 check for my loss. You wanted a phone conversation. I agreed to it and told you my wife would be on the call with me because I do not like speaking by phone. You never arranged that call. I realize now, you never had an intent to arrange it. Another stall! You have, well into this situation, then decided to submit an intake photo as a return photo. In short, you have no intention of settling this. You lead with procrastination, false agreements that you do not honor, and a sham of reconfiguring your own videos to suit whatever stall tactic you want to use next.
  
  
  Understand now, that for you to reimburse my loss, given what I have seen from your tactics to get over and pay nothing and take what you like, I want the price of one ounce of gold sent to me in a bank check by *************** overnight. THAT is the only settlement I will take.
  
  
  Understand also that I am fully aware that organizations with the business practices that you employ with customers may profit and do very well, but I have lived long enough to know that there comes a time when truth wins and reputations become known for what they are. Shame on you and the methods you have used NOT to take care of this matter. Shame on you.
  
  
  I am going to report this to the BBB today. I am going to update the ***. Finally, I am going to report to the NYS Attorney General in the hope that other New Yorkers are not met with the nonsense that you have levied upon me. 
  
  
  I am done with this nonsense, exactly as you hoped I would be. But for very different reasons. You can do as you will do settle this according to my terms and conditions, or write up still more shams and present yourself as someone trying to settle. You are not and you have made that more than clear.
  
  nwd.

  

  Business Response

  Date: 10/22/2024

  We would like to apologize for your recent experience with our company. We work hard to provide our customers with top-of-the-line customer experience with fair and competitive offers following a secure process they can trust.  We acknowledge there has been a breakdown of your trust.  After completing an internal investigation of the facts and circumstances, we believe that our communication efforts related to your items may have caused unnecessary confusion.  We think it is important to walk through the information step-by-step to provide a comprehensive response to the complaint filed.  The subject matter is complicated and complex.  The information walk through is provided as an attachment to this response.  The attachment name is 2024.10.22 B79 BBB Response_Complaint 22396120.

  In response to the specific points made by the customer in the complaint filed with the ********************, we did return all the items received from the customer including the necklace in question.   This is supported by the following points:

  1) The weights verified upon receipt of the items and the weights verified upon return of the items are the same.
  2) All items have been separately identified using the video applicable to the process which was being completed: intake versus return.
  

  As far as the contention that the necklace was not received by the customer with his return,it was placed in the pink mesh bag with the 2, larger loop bracelets with decorated ***** with tags and pocket watch and chain.  As shown in the return video (previously provided) at time stamp 2:23, the thin necklace became tangled with the larger loop bracelet with decorated ball with tag while in our care.   We had to locate the necklace and untangle it for specific identification during our process.

  
  To compensate the customer for their experience, we did offer to pay him a settlement of $50. That payment was not paid to the customer because paperwork is required for us to process the payment.  That paperwork was emailed to the customer on September 12, 2024.   On that date, we did receive an email from the customer about the matter to which we promptly responded. We referenced the need to complete the settlement documents in the email to the customer at ****** on September 12, 2024.  We did not receive the completed settlement documents. 

  
  The next communication we received from the customer was the ******************** complaint on October 8, 2024.  At that time, we attempted to contact the customer directly to work through his concerns.  That was acknowledged in his subsequent BBB compliant submission received on October 16, 2024.  We initiated contact with calls to the customer from our ******************************** phone to the customer phone number on file.  When we were unable to reach the customer, we proceeded with emailing the customer to try to resolve the matter.

  In closing, we again apologize for the customer experience we provided.  We have returned all the items received from the customer.  We would like to proceed with offering the customer compensation for the upset caused in this process.     Please contact our Compliance Officer at ***************************************** or via phone at ************ to discuss this option.  Also, we appreciate your feedback and will use it as well as the findings from our internal investigation as training opportunities to improve our communication moving forward. 
  Regards,

  

  Business Response

  Date: 10/22/2024

  Attached is additional supporting documentation related to our response to the customer who filed the ******************** complaint.

  This will allow you to review our efforts in our interaction with this customer.

   

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22396120
  
  I am rejecting this response because:
  
  I am rejecting this response because: the item WAS NOT in the pink bag or any bag. The item was not sent back to me. I did not receive any hyperlink about a payment of $50. In fact, I received no word whatsoever and no follow-up which urged my reporting. If this organization returned the necklaces, why offer me $50? Why not stand ground and work from the beginning to find out where things went amiss? Instead, we went around and around the issues with videos, statements about implementing staff changes so this mess doesn't happen again, false discussions about a phone call, and then duping me with a picture, with items circled in red, that from everything I looked at, was the intake picture of it being received. I do not believe any part of their analysis, especially the photos and videos; I do not believe them and have no faith in their reporting. The only settlement I will settle for is the one I stated; it is the only justice I will know. They did not return my items and they don't want to pay for what they did -- but they can't quite make up their mind which way to move to avoid restitution. I don't think there is any agreement that can be reached after these weeks of aggravation. They should have returned everything OR been honest from the beginning about the loss and made restitution immediately. I live a full life and don't want to lose any more time going round and round with this matter -- now they want me to contact their compliance officer -- why not have had that person contact me when this happened? Why did this take weeks and the need to report to a neutral third party for them to offer this? Their behavior is shameful. I congratulate them on their great report performance - whatever they need to reconcile a gaping business practice that beats down the customer THAT THEY HAVE GOT HONED.  If they want to settle (and believe me, after these weeks of riding the sell your gold merry-go-round, settling is the last thing these folks want), I have told them terms and conditions. A full ounce of gold priced on the date my item was received and taken and sent overnight by ******. If they want that, send me the papers to my home address and I will review them and mail them back.  There is no other settlement and there is no other discussion. I thank the Better Business Bureau for its diligence in fielding this communication.
  
  Sincerely,
  
  **** ******
  
  

  

  Business Response

  Date: 10/24/2024

  We have received the customers response dated October 23, 2024.  We have no additional information to provide related to this matter.  We have returned the jewelry piece in question along with the other 5 jewelry pieces submitted by the customer in this kit.  

  
  In compensation for the customers upset, we are still willing to make a settlement payment to the customer.  The amount requested by the customer is more than we can offer.  Our offer does exceed other amounts mentioned to accommodate the extended nature of our back-and-forth exchange in this matter. This is not an admission of guilt or a payment for a lost item.

  
  We have mailed the release of claim documentation to the customers address using ****.  The tracking number is: 9470 1301 0935 5003 0909 71.   The expected delivery of the package according to the **** online tracking tools is by 6pm on Friday, October 25.

  
  If you agree with the information provided, please sign the documentation and return it using the envelope provided via ****.  We have included a pre-paid priority mail envelope with tracking for your convenience.  We have also included duplicate copies of letter.  You have a copy to return and one for your files.

  
  Once we receive the executed document, we will create a company check. The company check will be mailed to you in the same manner as this document, to the same address.  We will email you the tracking information for your check when it is available. 

  
  If you do not return the signed settlement document, we will consider the matter closed.

  Customer Answer

  Date: 10/31/2024

  Complaint: 22396120
  I am in receipt of your offer for $500 to close this matter between us. I am rejecting your offer and  counter with the following final request before we declare this matter "unable to resolve:"
  1. I request that you make a donation of $2500 to the following non-profit organization and only to this non-profit. No substitutions allowed: The ******************; ***************************************************************************************;
  2. Your firm promise that this donation will arrive to the named non-profit on or before December 1, 2024, so it can be put to good use, as the need to feed both the middle class and the poor is great in rural ********;
  3. Your expressed understanding that you are being given a golden opportunity to make good on the very bad way in which I was treated by your organization: you denied me my right to have my necklaces weighed locally; you took me from pillar to post with crazy - offering me money/guarantees that this will not happen again/suggestions of a phone call that never ensued/ and treating me as if I was that guy that was a "hit and run" money man ** the guy "to make a fast buck" ** and then after all that false pomp and circumstance, the gall to submit a report detailing that the necklace was sent ** when it clearly wasn't.  Anything except the words that should have been said: We made an error. Talk with us on how we make this right. You have our apology. The so so easy was turned into a ridiculous side show.
  4. The donation (and I am sure that it is tax deductible) is to be made  "In Honor of ******** ****** of Cohoes NY". I want to see those words that state who I am and not who you thought you could make me into. I want you to assure me that at the age of 79, I have kept my values in the face of working with an organization whose values I question. Believe me, if anyone could use $500 right now, it is me and my wife. Inflation in ******** is as bad as the worst parts of the country ** but taking this kind of money - money that debases me ** that is not an answer to this problem. So I want to be recognized publicly by you for being that better person, and I am proud to be that.
  I don't see that we need to go on with quibbling. I have offered you a decent, meaningful way of resolving this that does some good for the world and allows me to reconcile the injustice you heaped upon me **- and that tax deduction sure won't hurt you.
  To the Better Business Bureau: thank you for fielding these messages. This is the last of it for me.
  Sincerely;
  **** ******
  

• Initial Complaint

  Date:07/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed by fed ex a gold coin to Sell Your Gold. I used their fed ex label and it was insured. I was supposed to get an offer about its worth and if I didnt accept they would mail back the coin. I didnt accept the offer and they said they would send back the coin. Later that day I received notice that the offer was accepted and the amount (about $2,000) was put in my PayPal account. I never gave them my PayPal account information and no money was put in it. They are saying that money was put in my account and there is nothing they can do about it. Its up to PayPal to fix this. So now Im out my coin and money. I cant get any help from PayPal or Sell your Gold. This is the PayPal complaint number- PP-R-K-HX-********* Thanks so much

  

  Business Response

  Date: 08/05/2024

  Thank you for providing us with the opportunity to discuss your recent transaction and our payment process. Upon further research and after additional discussions with you, we were able to proceed with processing the payment for your items. A check was sent via ***** overnight on August 2nd, 2024. The tracking number is:7777 5315 0526.   We apologize for any inconvenience this situation may have caused and appreciate your patience in resolving it. If you have any further questions or need additional assistance, please dont hesitate to contact us directly at ************. Thank you for your understanding and for giving us the chance to address this matter.

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pressured by **** that works for the company to send my ring in that I would get 90 percent of the gold value which was a lie I spoke with **** ** and I told her just to send me my ring back through Fed ex like it was sent she said ok but it was sent through **** and they only put 100 dollars worth of insurance on a ***** dollar ring I pulled up the tracking info the wrong address is on there someone put and forged my signature this company scammed me they used a tracking number that was old to make it seem like they where sending it out when really they kept it that company needs to be shut down thats part of there scam to put a fake address and have someone to forge your signature no one came to my house and delivered my package

  

  Business Response

  Date: 08/01/2024

  We have reached out to you via email as well as tried to contact you at the telephone number provided to us and have not received a response. We would like nothing more than to discuss this situation with you and to get this issue resolved. It is unclear if you have your returned items.  You have provided a copy of the proof of delivery from the postal service with this complaint.  You stated that someone forged your signature.  We have compared the signature on that proof of delivery to the signature on the customer return card you submitted with your items and agree that there is a discrepancy in those signatures.   If you dont have your items, we would like to assist you in initiating a claim.  If you do have your items, we would like to work with you to resolve your concerns.   We look forward to your reply.

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, I received an offer for a large amount of jewelry/coins I sent them. They first offered me less than $2000 then a second offer of less than $3000 plus send some of my items back, which I accepted. I sent several items to Beyond79 aka SellYourGold.com because of their claim that they payout the highest for gold, 100% satisfaction guarantee, and will match any other gold quote; however, this is not the case. One of the items was a diamond necklace which I just today found out that my recently deceased husband had an appraisal done on it. The appraiser says this diamond necklace had a total weight of 7 karats and was appraised at $11,000. Also, when they said they were sending back some of my items to me, they said they were sending the coins, they kept 7 of the coins which they did not tell me that when I talked to them on the phone.Beyond79 scammed me and they should not be allowed to falsely advertise.

  

  Business Response

  Date: 06/28/2024

  We regret to hear that your initial experience with our company and offer did not meet your expectations. We have directly contacted you to discuss the details of your order and provided clarification on the difference between resale and retail values, as well as how your items were evaluated. We are pleased to report that we have resolved this matter.  In fact, we processed additional items you sent to us and came to acceptable terms for purchase. We sincerely apologize for any inconvenience this may have caused and are dedicated to ensuring your complete satisfaction.   If you have any further questions or concerns, please feel free to contact us directly at ************.

  Customer Answer

  Date: 07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 3 necklace's was gave a appraisal over phone that i now know was way over market value i believe they do to deceive you to sending it in 2 of the necklace's are marked and have had acid ect test on that they are real then offered $5 said first no precious metals in them then called 2 other times said there was and all three calls got different answers as to material ect i asked if they insured them on return shipping they did not for the value of them and send them back not ***** but **** they had them since the 12th shipping says the mailed them on the 15th won;t delivered until the 20th, I do not recommend them at all There website is very deceitful and they do not care about SATISFACTION OF ANY CUSTOMER i am out my jewerly 2 weeks wasted on them because i trusted in there word

  

  Business Response

  Date: 02/29/2024

  Thank you for bringing your concerns to our attention regarding your recent transaction with our company. We sincerely apologize for any disappointment or inconvenience you experienced and appreciate the opportunity to address these issues. Upon reviewing our records, we confirmed that you initially contacted us for a preliminary quote for your items. Subsequently, you submitted your items for evaluation. However, during our evaluation process, it was discovered that the items were not composed of solid precious metal as initially indicated. As per your request, we provided you with the *** readings and processed the return of your items. We are deeply sorry for any confusion or frustration this may have caused. We are pleased to inform you that after speaking with you personally, we have been able to resolve this matter to your satisfaction. Your feedback is valuable to us, and we thank you for sharing your concerns. If you have any further questions or concerns, please do not hesitate to contact us.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a gold chain to Beyond79 aka SellYourGold.com because of their claim that they payout the highest for gold, 100% satisfaction guarantee, and will match any other gold quote; however, this is not the case. Mailed the company 18K gold chain that weighed 23g. At the time, it was worth over $1000. The offer I was given was $425. I called customer service and was told that first time customers receive their lowest payout as the company needs to recoup their cost of doing business in relation to **** shipping labels and insurance. Once I "prove" myself and send them more gold, they will then put me at their higher payouts. However, during that call, the agent increased the offer to $725. I declined and asked for my item back. The local **** shop offered me that much, so I know I was being taken advantage of. Later that evening, I received an email that my offer was increased to $992. They company is slowly giving me higher and higher offers in order to obtain my business. When I called to inquire, I was given the same explanation about how first time clients are in a lower tier of payment but lucky for me, they put me at their highest payout. I was offered $1010 by a company in NY, which I had proof of in writing, so I asked them to honor their claim that they match competitors, but they declined. I accepted the offer because the company proved themselves to be untrustworthy, and I didn't think I'd get my item back. However, I expressed that I was not satisfied. I feel this company takes advantage of people that might not know better and will take any offer they get. Then, when they decline, it's only at that point the company starts to offer fair pricing. In addition, their website doesn't provide any information about their scammy pricing tiers. Had I known, I wouldn't have bothered. Also, the don't price match so that's a bait and switch tactic. Very disappointed.

  

  Business Response

  Date: 02/02/2024

  We regret that you were not fully satisfied with your overall experience with our company. After communicating with you directly, we are delighted to report that we have resolved the concerns mentioned in the above complaint.  We look forward to serving you better in the future.

   

  Thank you!

   

  ***********************

  Customer Answer

  Date: 02/02/2024

   
  Better Business Bureau:
  
  They actually settled the situation with me separately from an email I sent their corp office
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed sell your gold a couple of bracelets one glass beaded with copper clasp and another real ***** one with gold filled and gold plated findings. They where both in one package mailed by federal express. I mailed them a faux ***** ******** with dangling flowers with copper chain and copper clasp. This happened in late November or in December. They was supposed to mail me a company check for 3 pieces. They didn't do it. They kept saying they would since December. But they didn't do it Everytime I called and told them I didn't get the check. I don't remember who they said they want talk to Everytime I called. They said I should have got it but now. They asked me are you not getting your money from on or two pieces. I said both. Everytime I call and I say I didn't get my money they said they'd talk to someone and the send it to me. I never got it. I know there supposed to give me $5.00 company check for every piece of custom jewelry I give them. This is strange because all the times I gave them custome jewelry they always gave me money.

  Customer Answer

  Date: 01/25/2024

  If sell your gold refuses to answer I'd like sell your gold to mail me back my 2 bracelets and the faux pearl ******** with the dangling flowers at the bottom.

   

  

  Business Response

  Date: 01/26/2024

  We sincerely apologize for the recent inconvenience you've experienced. Upon receiving your previous communication, we took immediate action to reissue the check as per your request. Unfortunately , we encountered a challenge as the check was returned to us by **** due to an incomplete address. We understand the frustration this has caused, and we want to assure you that we are committed to rectifying the situation. We have made several attempts to contact you to confirm your address. Unfortunately, our efforts have been unsuccessful. We've also contacted **** in our efforts to resolve this issue, and they've let us know that the address is lacking a room number.To promptly resolve this matter, we kindly request that you give us a call at ************ or if you prefer, please email us at ****************************************** with your complete address. We sincerely apologize for any inconvenience caused and appreciate your understanding as we work to resolve this matter to your satisfaction. 

  

  Business Response

  Date: 01/26/2024

  ****,

  We are unable to mail anything to this customer because the address we have it incomplete.  We are happy to mail her payment or her items but we have to have a valid address.

  Thank you for your help!

  ***********************

  

  Business Response

  Date: 02/02/2024

  ****,

  We did receive a complete address and we were able to reissue the checks.  The customer call in and acknowledged that she received the checks on January 30, 2024.

  Please let me know if you need anything additional from us.

  Thank you!

  

  Business Response

  Date: 02/02/2024

  We did receive a complete address and we were able to reissue the checks.  The customer call in and acknowledged that she received the checks on January 30, 2024.

  Please let me know if you need anything additional from us.

  Thank you!

  Customer Answer

  Date: 02/02/2024

  Sell your gold gave me two checks of $5.00 for the two bracelets and the necklace.  Therefore the problem I had with sell your gold.com is resolved.

  Customer Answer

  Date: 02/05/2024

  When I clicked on the writing of the three rows to share my rating it wouldn't light up.  Therefore I couldn't give my 5 star rating of sellyourgold.com.