ComplaintsforBeyond79, LLC

• Initial Complaint

  07/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I mailed by fed ex a gold coin to Sell Your Gold. I used their fed ex label and it was insured. I was supposed to get an offer about its worth and if I didnt accept they would mail back the coin. I didnt accept the offer and they said they would send back the coin. Later that day I received notice that the offer was accepted and the amount (about $2,000) was put in my PayPal account. I never gave them my PayPal account information and no money was put in it. They are saying that money was put in my account and there is nothing they can do about it. Its up to PayPal to fix this. So now Im out my coin and money. I cant get any help from PayPal or Sell your Gold. This is the PayPal complaint number- PP-R-K-HX-********* Thanks so much

  

  Business response

  08/05/2024

  Thank you for providing us with the opportunity to discuss your recent transaction and our payment process. Upon further research and after additional discussions with you, we were able to proceed with processing the payment for your items. A check was sent via ***** overnight on August 2nd, 2024. The tracking number is:7777 5315 0526.   We apologize for any inconvenience this situation may have caused and appreciate your patience in resolving it. If you have any further questions or need additional assistance, please dont hesitate to contact us directly at ************. Thank you for your understanding and for giving us the chance to address this matter.

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June 11, I received an offer for a large amount of jewelry/coins I sent them. They first offered me less than $2000 then a second offer of less than $3000 plus send some of my items back, which I accepted. I sent several items to Beyond79 aka SellYourGold.com because of their claim that they payout the highest for gold, 100% satisfaction guarantee, and will match any other gold quote; however, this is not the case. One of the items was a diamond necklace which I just today found out that my recently deceased husband had an appraisal done on it. The appraiser says this diamond necklace had a total weight of 7 karats and was appraised at $11,000. Also, when they said they were sending back some of my items to me, they said they were sending the coins, they kept 7 of the coins which they did not tell me that when I talked to them on the phone.Beyond79 scammed me and they should not be allowed to falsely advertise.

  

  Business response

  06/28/2024

  We regret to hear that your initial experience with our company and offer did not meet your expectations. We have directly contacted you to discuss the details of your order and provided clarification on the difference between resale and retail values, as well as how your items were evaluated. We are pleased to report that we have resolved this matter.  In fact, we processed additional items you sent to us and came to acceptable terms for purchase. We sincerely apologize for any inconvenience this may have caused and are dedicated to ensuring your complete satisfaction.   If you have any further questions or concerns, please feel free to contact us directly at ************.

  Customer response

  07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had 3 necklace's was gave a appraisal over phone that i now know was way over market value i believe they do to deceive you to sending it in 2 of the necklace's are marked and have had acid ect test on that they are real then offered $5 said first no precious metals in them then called 2 other times said there was and all three calls got different answers as to material ect i asked if they insured them on return shipping they did not for the value of them and send them back not ***** but **** they had them since the 12th shipping says the mailed them on the 15th won;t delivered until the 20th, I do not recommend them at all There website is very deceitful and they do not care about SATISFACTION OF ANY CUSTOMER i am out my jewerly 2 weeks wasted on them because i trusted in there word

  

  Business response

  02/29/2024

  Thank you for bringing your concerns to our attention regarding your recent transaction with our company. We sincerely apologize for any disappointment or inconvenience you experienced and appreciate the opportunity to address these issues. Upon reviewing our records, we confirmed that you initially contacted us for a preliminary quote for your items. Subsequently, you submitted your items for evaluation. However, during our evaluation process, it was discovered that the items were not composed of solid precious metal as initially indicated. As per your request, we provided you with the *** readings and processed the return of your items. We are deeply sorry for any confusion or frustration this may have caused. We are pleased to inform you that after speaking with you personally, we have been able to resolve this matter to your satisfaction. Your feedback is valuable to us, and we thank you for sharing your concerns. If you have any further questions or concerns, please do not hesitate to contact us.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I sent a gold chain to Beyond79 aka SellYourGold.com because of their claim that they payout the highest for gold, 100% satisfaction guarantee, and will match any other gold quote; however, this is not the case. Mailed the company 18K gold chain that weighed 23g. At the time, it was worth over $1000. The offer I was given was $425. I called customer service and was told that first time customers receive their lowest payout as the company needs to recoup their cost of doing business in relation to **** shipping labels and insurance. Once I "prove" myself and send them more gold, they will then put me at their higher payouts. However, during that call, the agent increased the offer to $725. I declined and asked for my item back. The local **** shop offered me that much, so I know I was being taken advantage of. Later that evening, I received an email that my offer was increased to $992. They company is slowly giving me higher and higher offers in order to obtain my business. When I called to inquire, I was given the same explanation about how first time clients are in a lower tier of payment but lucky for me, they put me at their highest payout. I was offered $1010 by a company in NY, which I had proof of in writing, so I asked them to honor their claim that they match competitors, but they declined. I accepted the offer because the company proved themselves to be untrustworthy, and I didn't think I'd get my item back. However, I expressed that I was not satisfied. I feel this company takes advantage of people that might not know better and will take any offer they get. Then, when they decline, it's only at that point the company starts to offer fair pricing. In addition, their website doesn't provide any information about their scammy pricing tiers. Had I known, I wouldn't have bothered. Also, the don't price match so that's a bait and switch tactic. Very disappointed.

  

  Business response

  02/02/2024

  We regret that you were not fully satisfied with your overall experience with our company. After communicating with you directly, we are delighted to report that we have resolved the concerns mentioned in the above complaint.  We look forward to serving you better in the future.

   

  Thank you!

   

  ***********************

  Customer response

  02/02/2024

   
  Better Business Bureau:
  
  They actually settled the situation with me separately from an email I sent their corp office
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I mailed sell your gold a couple of bracelets one glass beaded with copper clasp and another real ***** one with gold filled and gold plated findings. They where both in one package mailed by federal express. I mailed them a faux ***** ******** with dangling flowers with copper chain and copper clasp. This happened in late November or in December. They was supposed to mail me a company check for 3 pieces. They didn't do it. They kept saying they would since December. But they didn't do it Everytime I called and told them I didn't get the check. I don't remember who they said they want talk to Everytime I called. They said I should have got it but now. They asked me are you not getting your money from on or two pieces. I said both. Everytime I call and I say I didn't get my money they said they'd talk to someone and the send it to me. I never got it. I know there supposed to give me $5.00 company check for every piece of custom jewelry I give them. This is strange because all the times I gave them custome jewelry they always gave me money.

  Customer response

  01/25/2024

  If sell your gold refuses to answer I'd like sell your gold to mail me back my 2 bracelets and the faux pearl ******** with the dangling flowers at the bottom.

   

  

  Business response

  01/26/2024

  We sincerely apologize for the recent inconvenience you've experienced. Upon receiving your previous communication, we took immediate action to reissue the check as per your request. Unfortunately , we encountered a challenge as the check was returned to us by **** due to an incomplete address. We understand the frustration this has caused, and we want to assure you that we are committed to rectifying the situation. We have made several attempts to contact you to confirm your address. Unfortunately, our efforts have been unsuccessful. We've also contacted **** in our efforts to resolve this issue, and they've let us know that the address is lacking a room number.To promptly resolve this matter, we kindly request that you give us a call at ************ or if you prefer, please email us at ****************************************** with your complete address. We sincerely apologize for any inconvenience caused and appreciate your understanding as we work to resolve this matter to your satisfaction. 

  

  Business response

  01/26/2024

  ****,

  We are unable to mail anything to this customer because the address we have it incomplete.  We are happy to mail her payment or her items but we have to have a valid address.

  Thank you for your help!

  ***********************

  

  Business response

  02/02/2024

  ****,

  We did receive a complete address and we were able to reissue the checks.  The customer call in and acknowledged that she received the checks on January 30, 2024.

  Please let me know if you need anything additional from us.

  Thank you!

  

  Business response

  02/02/2024

  We did receive a complete address and we were able to reissue the checks.  The customer call in and acknowledged that she received the checks on January 30, 2024.

  Please let me know if you need anything additional from us.

  Thank you!

  Customer response

  02/02/2024

  Sell your gold gave me two checks of $5.00 for the two bracelets and the necklace.  Therefore the problem I had with sell your gold.com is resolved.

  Customer response

  02/05/2024

  When I clicked on the writing of the three rows to share my rating it wouldn't light up.  Therefore I couldn't give my 5 star rating of sellyourgold.com.

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent two diamond rings to be appraised by out of your life. The offer they sent me was completely unreasonable so I declined the offer and requested the jewelry to be sent back. I have not since heard from the company about declining my offer and sending back my jewelry.

  

  Business response

  11/20/2023

  We would like to take this time to apologize for your less than exceptional experience with our company.   After reviewing our records, we realized we had no documented correspondence from or with you.  We promptly reach out to you to review your concerns once we received this review.  We have processed a return of your items via expediated carrier, today.  You can track the progress of this return using tracking number: 774165661536.  We appreciate the opportunity to correct this situation and we hope we are able to work together in the future.

   

• Initial Complaint

  09/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  sent pre paid envelope to "sell your gold./diamonds they have kept my 2.0 carat ring after i declined their 100 offer and will not return it. they are taking out my vf1 stones and replacing them with *******

  

  Business response

  09/22/2023

  Were sorry to hear of your less than satisfactory experience with our company and hope you will accept our sincerest apologies.  Your return was processed by our facility on Monday, September 18, 2023.    We received a proof of delivery from the shipping company's website that your return was signed for by you on September 19, 2023.  We have tried to reach to out to you to confirm but, we were not able to connect.  If you have any additional needs, please reach out at your convenience at ************ to discuss.

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is about my Sell Your Gold order # ******, with an offer of $84, which I accepted just to save the time and aggravation of driving back to ***** to get my items back. My sold items were 3:1). a 14K solid gold wrath brooch of about 3 grams (scrap price would be $105 with retail price $300)2). a little gold with real diamond heart necklace I paid $100 for b). an engagement ring 14K with a good quality diamond (about 2 grams) that was appraised at ~$400 before For all these, I got an offer of $84. While I should have rejected it, I accepted it because I am travelling out of state and cannot pick up my items from my ***** location anytime soon. It is a huge loss. But that taught me the hard ****** that Sell Your Gold means give your gold away to charity. I had ordered a second kit for other items but I will not pursue a second transaction. I will give all my other items away to family.

  

  Business response

  09/08/2023

  We regret that you were not fully satisfied with your offer and overall experience with our company. When you originally accepted our offer, we were unaware that you were unhappy with the evaluation. At Sell Your Gold, we work hard to provide our customers with a top-of-the-line experience with fair and competitive offers. We recognize every customer has different expectations based on how they acquired their items, so we do our best to satisfy all our customers needs with a resolution they will be happy with. We tried to contact you at the telephone number you have on file to discuss this matter and have not heard back from you. We would like nothing more than to discuss this situation with you and to get this resolved. Please feel free to contact our **************** Manager when you are available at ************. 

  Customer response

  09/11/2023

   
  Complaint: 20561545
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  09/12/2023

  The business made no effort to fix the problem. The scrap gold and diamond value of my item was $274. They paid me $84. I left a negative review. In their answers they claimed they tried to reach me by phone. I work and travel full time and wanted ALL communications and possible settlement to be done by this email. 

   

  I want this matter reopened. 

  I give them a grade of F- 

   

  I am very disappointed in the mediation offered by this website 

  

  Business response

  09/15/2023

  We generate offers for customers based upon several factors in addition to the item purity and weight.   One of those factors is the total weight of metal sent to us in an order.  We received .13 ounces of gold and what is considered diamond dust due to the size and quality of the diamonds included on the pendant in your order.  You qualified for our basic rate with that metal weight.  We have the flexibility to increase customers to our premium pricing reserved for higher volume orders.  This is typically handled through direct communication between Beyond79 and our customers.  You are welcome to call us at a time best for you anytime, Monday through Friday from 8:00am-6:00pm EST to discuss your offer at ************.

  Customer response

  09/15/2023

   I desire an additional $200 compensation and a written description of the items, with a photograph and weight.

  The total estimate is 6 grams of 14K gold, and a 0.2 ct diamond. 

  I received $84 several times less than scrap gold price. 

  I was unaware of the exact scrap price per gram 14K gold, but that is around $34 

   

   

• Initial Complaint

  08/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I sent Sell Your Gold three pieces of jewelry I purchased. They stated they would only give me $8 for items I spent over $200 on. When I declined their offer, I never received the jewelry back. When I inquired, I was told it was delivered and I signed for it. I did not receive, nor did I sign for the package for the reasons I stated in my insurance claim.

  

  Business response

  08/09/2023

  We are sorry that your items were lost or misdirected by the mail service during the process of returning them to you. Shipping problems are out of our control, but we know that lost or damaged valuables is unsettling.   I am happy to report we were able to come to an agreement on a settlement amount for your lost items.  Payment was made on August 7, 2023.   We apologize for the inconvenience and upset caused by this matter. 

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My valuables were sent to ********* for possible purchase. The offer was 1/4 of the value, so I asked for the items to be returned to me. ********* promises that it insures shipments. The return was at first - lost. The shipment was then re routed again and upon an alleged second attempt, my items were stolen before they could ever make it back to me. When ***** conducted the investigation it was revealed that ********* never insured my items (and didnt even ask for a signature upon return to me - which should have raised eyebrows). Now, I am missing $9250 in jewelry and no one has reached out to make me whole.

  

  Business response

  08/09/2023

  We would like to take this time to apologize for your less than exceptional experience with our company.  We regret that your items have been lost or stolen.  Shipping problems are out of our control, but we know that losing your valuables is unsettling.  We have partnered with you throughout your experience using our contacts to help gather information from the shipping company and to attempt to recover your items. We also responded to your requests and questions including your request for insurance information.  The outcome of this situation is unfortunate, but we are pleased that we have come to an agreement.  We apologize for the inconvenience and upset caused by this matter. 

  Customer response

  08/14/2023

  Business offered to pay half the value of the lost / stolen items. Unfortunately, we had to accept the offer that was the most the business would offer. 

  Customer response

  08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  

  Business response

  09/15/2023

  The requested claim was filed on August 31.  We received an automated acknowledgement receipt on September 1.  On September 11, we received a call stating that it would take additional time to evaluate the claim due to the claim value.  We were told that we should expect a follow up on September 22.  This information has also been communicated directly with the customer.  We have remained in constant contact with this customer throughout the multiple months this situation has been going on.  We will continue to be in contact with the customer as new information is received.  The customer is welcome to call us anytime, Monday through Friday from 8:00am-6:00pm EST with questions at ************.

  Customer response

  09/15/2023

   
  Better Business Bureau:

   

  This is correct. After some correspondence and telephone calls, Beyond79 agreed to submit a ***** claim for my lost / stolen / missing fine jewelry pieces. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩