Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heres my personal experience:***** *******, a **************** Broker and a Customer Support representative (the same person who answers every call) repeatedly assured me that several healthcare providers, including my primary care physician, my childrens pediatric office, a surgeon we needed, and our usual urgent care centers, were all in-network under the policy they were offering.However, when I visited two urgent care centers, both informed me they had never heard of the plan and did not accept it. ************* Agency insisted they were in-network but claimed I needed to self-pay. Similarly, major pharmacies like CVS and ******* could not process my insurance card, leaving me completely stranded.Things got worse when I tried to see a specialist. Despite *** *** claim that the doctor was in-network, the providers billing and administrative teams confirmed this was not true.Additionally, the copay amounts I was promisedfor primary care visits, urgent care, and emergencieswere completely false. I was not informed that Id be required to pay a negotiated claim after receiving services. I was never sent an *** or plan overview outlining benefits. My "Welcome packet" consisted of an Insurance card by ********* make matters worse, *** IA has refused to cancel my policy, return my calls, or refund the premiums I was charged for non-existent coverage. I was told on November 1st that a cancellation was processed and a refund of 2 months of premiums would be refunded in 5-7 business days. When I called on November 15th, I was told the policy was still active and ***** is "out of office". The prior excuse was a "Death in the family". Something every time to avoid owning up to lies.This agency operates dishonestly and preys on customers with false promises. Stay far away!