Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My premium has been unjustly raised one month into being with this insurance agency. They have made several claims about my residence that are untrue. It is my belief that I am being taken advantage of and I would like to file a complaint. They claim that the shape of my home is custom, which it is not. Also, that I have two large bathrooms, which I do not. They claim my whole house is tiled, which it is not. These are just a few of the false claims they have made to justify the the increased premiums.

  

  Business Response

  Date: 03/12/2025

  The changes made which resulted in the adjusted premium have been made based on the information gathered from the realtor site, the residential data from the replacement cost estimator, and the four-point inspection you provided. We encourage you to contact your agent for a more in-depth discussion about how these changes may affect your coverage and premiums. This will help ensure that you fully understand the adjustments made,as well as any potential changes, credits, or discounts you may be eligible for to reduce your current premium while adequately insuring your home. Thank you. 

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought house and insured it with Edison effective 5/17/2024. About 6 weeks later we recieved notification from Edison that we would be dropped because our hot water heater was old. We had already replaced the water heater 2 weeks prior to the notice and we told them that as well as sending photos and a reciept. That still did not satisfy them and they cancelled our policy. I have not recieved my uneared premium. I would never do business with Edison again.

  

  Business Response

  Date: 12/24/2024

  Edison Insurance Company requires all homes to be well-maintained, and all systems must be up to date. We understand how important it is for our policyholders to maintain their homes, and we sincerely appreciate the insured's efforts in this regard. 
  
  During the underwriting review of the inspection submitted by the insured, we discovered that the water heater in the insured's home was inoperable, which made the policy ineligible.
  
  We sent a letter to the insured requesting the replacement of the water heater and asked for photos and an invoice to verify the replacement. The insured submitted a receipt for the purchase along with a photo of the new water heater. However, since no proper invoice was provided, we issued a cancellation notice, allowing the insured time to submit an acceptable plumbing invoice showing the water heater replacement in order to continue the policy.
  
  Later, the insured submitted a typed statement that included the installation price and the plumber's name. Unfortunately, this submission was deemed unacceptable because it did not qualify as an invoice; it was neither signed nor presented on official letterhead. We sent a final letter to the insured stating that the policy could not be reinstated without a proper invoice. Ultimately, the policy was canceled because we did not receive any further information. The unearned premium will be refunded on December 26, 2024.

  Thank you for allowing us to clarify this matter. 

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Edison Insurance is engaged in unfair and delay tactics relating to refund payments.I recently cancelled my Home Owners policy as property was sold. Effective date of cancellation was 7/10. Despite numerous follow up attempts and attempt to escalate, Edison has failed to return my money and offers no relief to customers who wish to ******************************* outsources their *********** operations offshore and despite my repeated requests to escalate to an onshore supervisor never followed through.We are well over a month since my policy cancellation and still no refund or offer to provide alternative to receive my money. Now they want to cancel the first check and issue another.This is a significant amount of money and I have zero confidence that my request is being actioned as a priority.Terrible service but I guess I should not be surprised.

  

  Business Response

  Date: 08/29/2024

  Thank you for providing us with the opportunity to respond. We understand the consumers frustration in not receiving a refund. According to our records, we received the request to cancel the policy on July 12, 2024 and processed the cancellation on July *******. The refund for the unearned premium was mailed to the policyholder on July 24, 2024 to the mailing address provided. Although we promptly processed the cancellation and refund, we have no control over the process once it leaves our facility. The refund check has not been cashed, as confirmed by our **********************

  Given the circumstances, we can credit the unearned premium back to the credit card instead of mailing another check. Please let us know the preferred method for the refund, and we will do our best to resolve this issue quickly and smoothly.

  Customer Answer

  Date: 08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a new Homeowners insurance with ***************************, the ********************* from ************** Before making this insurance I informed her that my house has tile roof and Solar Panels, it was also noted on the application, and also she fully confirmed by email saying "Yes, I am aware of the solar panels on the home and the carrier is aware of them as well". So it was extremely clear to the agent and the carrier that my house have those conditions in advance of having the insurance. On August 2024 I received a notice of cancelation of my insurance due to the fact my house has solar panels, and my insurance is being canceled. This is bad faith and wrong doing, because this information was well known before issuing the insurance. This cancelation notice was also mailed just once a hurricane named "*****" is heating *******, and no carriers are issuing new insurance policies. This looks is completely wrong doing and bad business. For this bad practices and wrong doing, I request compensations of $10,000.00 from **************

  

  Business Response

  Date: 08/20/2024

   Thank you for contacting us and allowing us to clarify our handling. 
  
  All insurance companies have their own filed underwriting guidelines and must meet specific underwriting criteria.  In this case, Edison Insurance Company (EDI)  has eligibility guidelines regarding the installation and/or placement of solar panels. In this case, we do not accept solar panels on tile roofs. 
  
  During the quoting and application process, we rely on the collaborative efforts of you and your agent to provide accurate information. This is crucial for determining eligibility and proper rating. In this case, the application submitted stated there was a tile roof; however, no solar power energy was used in the home, and therefore, the policy was approved and bound effective 05/16/24.  
  
  As part of our new business underwriting process, a property inspection is conducted after the policy is bound for final approval and acceptability. During a review of this inspection, we discovered the home's solar panels, which were not disclosed during the application process. This discovery led to the cancellation of the policy. Additionally, our records do not reflect the agent providing this information before binding the application. 
  
  Please note that the snippets of the application provided with this inquiry were not taken from the original bound application stated above but rather seem to be an altered application that was not produced by our quoting system and is dated 05/31/24 after the policy was already bound. 
  
  Again, insurance companies vary in their selection criteria, and, unfortunately, the solar panels did not meet ours.  We strongly urge you to reach out to your agent to obtain replacement coverage as soon as possible to avoid a lapse in coverage.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22100138
  
  I am rejecting this response because:

   

  Dear Edison Insurance,

  Thanks for your message and information.

  On this insurance, as you were able to see on the files attached on the first message, we provided all correct information to our agent ****** from ***** & *****, as well several documents and emails confirming the solar panels on the property. 

  We understood from your email that the agent ****** from ***** & ***** sent you altered, non original documents, that may be fraudulent documents. We really do not support this type of activity, and are very disappointed with the agent, that mislead to us.

  On this case, since the issue looks like the agent that fraudulently made the application, that caused the insurance to be canceled. We ask if Edison Insurance is able to reimburse us the amount paid ($2124.94 regarding the payment of $1,077.97 made on 05/16/24 and $1,046.97 made on 07/24/24).

  Thank you,

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home was damaged on September 23, 2022. My roof was tarped completely, I filed a claim and was offered less than $6000 minus my hurricane deductibel. I need a new tile barrel roof. I have internal damage on the inside of my home. I had to hire a public adjuster that i will need to pay a fee. I have filed a Civil Remedy Claim and have gotten no where wit Edison Insurance Company. I have mediation on November 27, 2023 and I'm sure I will get no where with them. I had to remove the tarp from my roof because the *** send me a 14 day letter to comply, or I will get fined, The insurance company says that my roof can be repaired, But I have had over 5 roofers come to my home to repair the roof and they said it needs to be replaced. They can repair, but will not guarantee work. They ALL said I need replacement. I have two sliding glass doors that the seal broke during the storm, they need replacement and a back door that water was coming through the door know and door, that needs to be replaced and so does the door encasement, door jam, etc. Staining on ceilings, My damage is north of $180K and each day that does by, the damage gets worse. Please help me! I keep getting the run around from the insurance company and if I hire an attorney now, they will take 30% of my claim. How can this be? I've lived this way for over a year and nothing, just a big run around. They renewed my homeowners insurance, raised me and offered less coverage. Now I cannot go out and get coverage until all my work is done on my home. I am a widow and need help!

  

  Business Response

  Date: 11/14/2023

  Thank you for contacting us.  The file is currently open for review, and a mediation has been set up with the customers and their representatives.  That mediation is set for later in November.  Should you have any further questions, please contact us.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My homeowner's insurance has been covered by Edison Insurance Company since 2020 Policy #EDH6323439-02). In that time I have had NO claims submitted. On September 24, 2023, I received a notice from Edison Insurance stating my policy would not be renewed due to a liability claim on 06/16/2023. This specific claim was filed by my neighbor who entered my fenced-in yard, uninvited and warned several times that the dog was outside and NOT to enter. Once in MY yard, my goldendoodle nipped at her, barely breaking the skin. I called Edison and told them what had happened and was told by them that my policy did NOT cover animals; therefore, a claim could not be made/processed. I also told them, that the individual who came into my yard is retired military and any medical treatments/cost would be covered by their ******* military insurance; therefore, if they tried to submit an injury claim, it would be FALSE. I believe this company is denying continued coverage because I live in *******, and not for the actual reason stated in the letter. This is FALSE representation and they should not be allowed to do this.

  

  Business Response

  Date: 10/06/2023

  Thank you for allowing us to clarify the handling of your policy.

  The letter sent from our ***************** to you on 06/16/23 provided a detailed explanation of handling the liability claim involving a dog bite with a date of loss of 06/16/23. To recap the information provided to you, this liability claim filed against you on 06/27/23 was denied, in part, as the Personal Liability Coverage applicable under your policy does not apply to bodily injury caused by any animal owned or kept by you. However, your policy includes coverage for Medical Payments to Others, which would allow us to pay for related medical/dental bills to the claimant, regardless of fault, upon verification of documentation submitted by the claimant.

  Regardless of the denial of Personal Liability Coverage,your policy has Medical Payments to Others, which may be owed to the claimant;therefore, the claim is valid on your policy record.

  Therefore, our decision to non-renew your policy due to the Liability claim is valid and will stand. We recommend contacting your agent to seek other coverage before the policy expires. 

   

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20674272
  
  I am rejecting this response because:  As I previously stated, there will be NO liability for medical because the complaintant is retired military and receives FREE medical care through TRICARE; therefore, they are not paying any medical bills.  The dog only nipped at her and barely broke skin; therefore, she didn't even require a bandaid!!  I have a picture taken of her the day after the 'so-called dog attack", and she's browsing in a thrift store with NO bandaids, etc.  If they have requested you pay them, then YOU are allowing a FALSE and FRAUDULENT claim.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED HO3 POLICY AND MADE FULL PAYMENT $******* ON 5/8/2023.EDISON NOTIFIED ME ON 7/14/2023 OF POLICY MODIFICATIONS.AFTER CONTACTING EDISON BY PHONE, WHEN MORE NOTICES CAME ON 7/21/2023. THEIR REQUIREMENTS WERE CONFUSING AND COMPLETELY UNATTAINABLE IN THE **** FRAMES ALLOWED. I REFUSED THEIR POLICY MODIFICATION AND CANCELED THE POLICY, WHICH SHOULD HAVE ONLY BEEN IN EFFECT UNTIL 7/14/2023 WHEN THEY MODIFIED THE POLICY.EDISON MADE REFUND FOR $3277.28. OF THE $******* PAID.$******* - $3277.28= $1283.42 IS WHAT THEY CHARGED FOR THE COVERAGE PERIOD FROM 5/5/2023 TO 7/14/2023, EQUALS 70 DAYS MY CALCULATIONS :******* / 365 YEAR = $12.50 / DAY $12.50 X 70 DAYS = $875 FOR COVERED PERIOD EDISON STILL OWES ME $408.42 IN REFUNDS IF, THE POOR WAY THEY CONDUCT BUSINESS IS OK WITH ******* INSURANCE REGULATORS THAT IS FINE BY ME. BUT, I WILL NOT ALLOW THEM TO OVERCHARGE FOR THIS POLICY.EDISON STILL OWES $408.42 IN REFUND. I WILL NOT EVEN BEGIN TO ARGUE THEIR REASONS FOR MODIFYING THE POLICY...READ THE OTHER REVIEWS FOR SOME EYE OPENING EXPERIENCES.JUST REFUND WHAT YOU OWE! $408.42

  

  Business Response

  Date: 08/14/2023

  Edison Insurance Company (EDI) allows most policies to be bound at the time of the application. Thus, we rely on the policyholder and agent to understand the property's risk factors and conditions. The policyholder and agent must also provide accurate rating and risk information on the application to ensure the correct premium is generated. The submitted application listed the roof age of the home as 2018, and the policy was issued with the corresponding yearly premium. However, building permits reflected the shingle roof to be replaced in ****, further supported by the home inspection submitted by the policyholder. Therefore, the roof age was corrected, which resulted in an increased yearly premium due.

  
  Had the ********* age been listed on the application, the accurate premium would have been reflected on the initial policy and invoiced accordingly. The refund issued to the insured was based on the pro-rated accurate yearly premium; no additional refund is due.

  Customer Answer

  Date: 08/19/2023

   
  Complaint: 20429414
  
  I am rejecting this response because:

  First, we would like to thank the BBB for providing consumers a place to get products, and services evaluated.
  
  Now, after reading the Edison company line response...more about underwriters, amended conditions, blaming the homeowner and agents etc...just more reason to file this complaint: 
  Our roof permitting dates occurred at 3 different times because there are three different roof types installed on 3 different dates. All permits were final approved. There is no proof provided by the insurance inspector showing actual roof issues. Only the oldest roof date of installation. The inspector never saw the roof except from the ground. Our roofs are completely safe and have been ever since installed. We have never filed a claim for roof damage. The inspection provided to our agent and Edison is from a licensed inspector and makes no reference to roof issues.

  In conclusion, Edison has actually figured out away to get more money from homeowners:
  
  1> EDISON OFFERS A DISCOUNT FOR FULL ANNUAL PAYMENTS
  2> AFTER CASHING HOMEOWNERS FULL PAYMENT CHECK THEY SEND INSPECTOR TO FIND QUESTIONABLE FAULTS
  3> THEN INFORMS HOMEOWNERS TO MAKE REPAIRS PLUS PAY MORE FOR ADJUSTMENTS; OR LOSE COVERAGE
  4> HOMEOWNER DECLINES THE QUESTIONABLE ADJUSTMENTS AND REQUEST REFUND. 
  5> EDISON NOW CLAIMS INITIAL POLICY COST $1000 MORE; ONLY ISSUES PARTIAL REFUND AND KEEPS THE DIFFERENCE.
  6> NO CLAIMS EVER FILED. EDISON MAKES MONEY. HOMEOWNER NOW HAS NO INSURANCE
  
  
  This is EXTORTION. The ******* Office of Insurance Regulation will be notified for an investigation.
  Edison already has many HOMEOWNER complaints filed and continues to show negative homeowner concern.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 08/28/2023

  All insurance companies have their own filed underwriting guidelines. Edison Insurance Company requires homes to be well maintained and meet specific criteria, including a roof which is no older than 20 years of age and be in good repair.  

  As part of our new business underwriting process, we review all submitted documentation and property inspections for approval and acceptability. A review of the photographs on both property inspections showed the 21-year-old shingle roof to have extensive granular loss and prior patching. Due to the roof's age and condition, we requested that the roof be replaced to continue the policy.
  
  Again,insurance companies vary in their selection criteria, and we understand the insured may not agree with our assessment and may not choose to comply with our underwriting requirements to continue the policy.

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20429414
  
  I am rejecting this response because:

  The roof has been well maintained and all so-called "patches" have been approved by permits when additions were performed. Edison never quantifies the "loss of granularity" or even where on the roof. I am not sure what photos they are using? I will challenge them to find more than 15% total loss of granules on the entire roof.

  This company is still refusing to repay what they owe, after we refused there ridicules increase and demanded a refund of our paid premiums.

  Imagine if I went to buy a car and after I paid for it, the seller said...oops cost more now and you cant get the title...
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 08/29/2023

  Thank you BBB.

  Atleast we got back part of our money.

  We knew it was pointless to argue with insurance companies.

  Cat3 hurricane passing now WITHOUT any damage again...think I will use my refund for a Hurricane Party!!!!

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my homeowners insurance was paid in full and they will not cover my damages from *****************, saying it's caused by wind damage. yep, that is a storm caused damage, wind! They do not reply, they change claim adjusters like I change clothes. Can't get anyone to help or listen. I want another inspection as the original did not have a clue and my determination is being based on his inspection which was minimal at best.

  

  Business Response

  Date: 06/20/2023

  Thank you for contacting us.  As we explained in writing, and verbally, to the customer, the covered damages due to the storm were less than her deductible.  That report, with details, is attached to this response.  Understand that she has a $6,800 deductible on this policy, and the covered damages remained below that threshold.  Note that the file is currently being reviewed, as requested by the customer, and we have been in touch with them via telephone this month (June, 2023).  On June 13, 2023 - just a week ago -- we emailed the customer in pertinent part: "We have also received your estimates and receipts regarding the other damaged areas of your Dwelling. Once we have had an opportunity to review them, we will be in contact with you to discuss. Thank you."  We have stayed in communication with the customer, and they can call us anytime during the business day for an update.  We are required, as a financial institution, to review all monetary claims in detail, and we will continue to work with them as needed.  We appreciate you contacting us, and we stand available to assist our customers.

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim for Hurricane *** damage immediately after the hurricane hit on 9/28/2022. An adjuster was to be sent to the house and both times the adjuster did not show up. I have continually contacted the company and they have still not sent an adjuster over 4 months after the hurricane.

  

  Business Response

  Date: 02/06/2023

  Thank you for contacting us.  With all due respect, the customer has misrepresented the occurrences in this file.  We take all claims very seriously, and the delay in this claim is solely due to the actions (and inactions) of the consumer.  We originally set the inspection appointment for 10/18/22 at 11AM.  On 10/16/22, the insured husband contact us and cancelled the inspection.  We were told they would call us back to reset the appointment when convenient.  The date was then reset to 10/28/22, and we contacted the customer numerous times just prior to that date to confirm; we received no response or call back from the customer.  By mid-November, we still could not reach the consumer despite repeated attempts.  Even into mid-December, the consumer failed to return our contact attempts.  Finally, on 1/6/23, we left a message that was returned by the customer who stated they wanted to pursue the claim at that time.  We left three more messages with the customer after that to set up the inspection appointment -- on 1/14, 1/16, and 1/19 -- and to this day -- as of 2/6/23 -- we have not received return contact from the customer to set up the inspection of the damages claimed.  The solution is for the insured to contact us immediately, and provide a date on which we can conduct the in-home inspection.  **************.  Thank you for permitting us to explain the truth behind the customer's allegations.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Edison Insurance has Under Valued my claim for Hurricane Damage from Hurricane **** I filed my claim on Sept 29th, 2022 the day after the hurricane. Edison Insurance sent three different adjusters to the house and none of them addressed all the damage from Hurricane ***. Edison Insurance keeps reassigning my case to different Desk Adjusters who do not answer phone calls or return messages, their mail box is always full. They do not respond to emails or requests for ACCOMMODATIONS to move out of the house so water mitigation can take place to protect the property, the latest adjuster's emails no longer go thru. They have not sent funds to replace my mattresses that were all wet from the leaking ceilings. They have some of the highest premiums with the worst customer service I have ever experienced in 76 years on this planet. As a Disabled Combat ******* Veteran I am ashamed that my **************** is not making companies like Edison do the right thing to help the Victims of this once in a century powerful hurricane. Edison Insurance has done a horrible job by not providing the level of service to match the premiums they charge for coverage. The mental anguish they have caused me and my wife has taken years off our lives. Their is no Excuse for what they have done. If they can not provide the service they should not be selling insurance. They just have left us hanging in a bad way. I am too upset to state the treatment over the past 122 days and how horrible they have treated us.

  

  Business Response

  Date: 01/24/2023

  Thank you for contacting us.  We have spoken to the customer on multiple occasions -- as recently as yesterday --  and kept him updated throughout the claims process.  Multiple payments have already been made to the customer, based on the findings of the adjustment team including an onsite, full inspection of the property. 

  Checks have been sent as follows:

  $5,000.00

  $500.00

  $30,902.01

  $9,820.70

  $179.30

  $37,577.55

  Since that time, based on the request from the consumer, we have re-opened the claim file and assigned a supervising adjuster to review the documentation, the prior inspection report, and determine if any additional funds are due on the the subject insurance policy.  Based on two (2) major hurricanes impacting the state, we have explained to the customer that patience is required.  We are working as diligently as possible, and we have multiple documents and information to review on this file, including a potential re-inspection if deemed necessary.  The process takes time, as we are a financial institution, and as soon as we have completed the current review, the customer and the ********************** agent will be contacted in writing and the findings fully explained.  We are working as rapidly as possible on the matter, and have explained this to the customer myriad times.  We stand ready to continue to assist and answer any questions he may have.  We appreciate your interest in this matter.

   

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18880710
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************