Complaints

This profile includes complaints for File Florida Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  File Florida Co

  7000 W Palmetto Park Rd STE 210 Boca Raton, FL 33433-3430

• 

  File Florida Co

  8903 Glades Rd Boca Raton, FL 33434-4074

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used File Florida Co to file a Dissolution Report for the year 2025. They did not report to the state of Florida. We had to file ourselves and pay another fee. We have reach out to File Florida Co several time to resolve this matter. They have not responded. Therefore we will like to receive a refund for our expense.

  Business Response

  Date: 04/10/2025

  We have been in communication with client seperately and respondined with a full refund. Our sysytem was having issues that resulted in a delay due to the volume and need for our services. This has since been resolved and client refund intiatied. 

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was emailed by this company urgently a number of times that I need to pay an annual fee or else my business would be dissolved. They told me my business was officially dissolved and I had to pay a reinstatement fee to keep my business. This was fraud and I did not realize and need to be reimbursed.

  Business Response

  Date: 11/15/2024

  Our services include a satisfaction guarantee.
  Clients business has been dissolved by the state of Florida. We emailed client previously to warn this may happen and again once it did to notify them their business had officially been dissolved, as we help small business regain status with the state. Client responded to an email offer for reinstatement services. We are not linked to or affiliated with the state of Florida or **********.
  
  Additionally, client received a receipt, with an option to cancel the order to receive a refund (which they utilized and canceled the order). There was no Fraud, and in fact we provide client the tools to cancel or change their order.

  
  Email is just one tool we use to acquire clients. That's also why we feel the need to provide excess disclosure.
  Our email offer includes the following promptly displayed.
  Our email Subject line includes specific language that our email is an Offer.
  Additionally, the opening line in our email reads: This email offer:
  Additionally, the email body of our email and on every page of our website has the following disclosure front and center.
  
  IMPORTANT NOTICE: You won't need to buy anything from this company, and the company is NOT affiliated, endorsed, or approved by any governmental entity. The item offered in this advertisement has NOT been approved or endorsed by any governmental agency, and this offer is NOT being made by an agency of the government. If you'd like to avoid using our service and would like to prevent our convenience fee, you can file directly on the state Sunbiz website.
  
  
  As well as explicitly stating that we charge a fee for our services. 
  
  We trust the fact the client was able to cancel the order on their own using our tools, this meets clients satisfaction. If they have any issues, they may contact us at *********************************************************

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is falsely portraying itself as an official Florida state government website for annual business filing reports. I insist on a refund of $275, the sum I paid under the impression I was renewing my annual report with the Department of Business. It's unjust for me to pay $275 when the actual fee for the annual report is only $138. I now feel compelled to verify websites thoroughly before sharing any information, especially after disclosing my EIN number.Company: U-Zone **************

  Business Response

  Date: 05/15/2024

  Hello,

  Our annual report services include a satisfaction guarantee. 

  
  Client responded to an email offer for annual report filing services. We are not linked to or affiliated with the state of Florida or sunbiz.org. We do not falsely state our affiliation. Client was not redirected from sunbiz. Client clicked on our email offer and purchased directly from our website.

  
  Email is just one tool we use to acquire clients. That's also why we feel the need to provide excess disclosure.
  Our email offer includes the following promptly displayed.
  Our email Subject line includes specific language that our email is an Offer.
  Additionally, the opening line in our email reads: This email offer:
  Additionally, the email body of our email and on every page of our website has the following disclosure front and center.
  
  IMPORTANT NOTICE: You won't need to buy anything from this company, and the company is NOT affiliated, endorsed, or approved by any governmental entity. The item offered in this advertisement has NOT been approved or endorsed by any governmental agency, and this offer is NOT being made by an agency of the government. If you'd like to avoid using our service and would like to prevent our convenience fee, you can file directly on the state Sunbiz website.
  
  
  As well as explicitly stating that we charge a fee for our services. 

  We cannot issue a full refund, as we have paid the state fee on behalf of the client (same as if they paid state directly). We have issued a refund of our processing fee of $136.25. Please allow a few days to reflect on the card. 
  
  We trust the refund meets clients satisfaction.

  
  

• Initial Complaint

  Date:04/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/29/24 I feel like I was robbed. I kept getting emails as reminders about filing. I thought they were legit but charged me $275.00. This is my 1st year filing and it's truly sad that I got ripped off. I either want full refund or reimburse me for a high dollar ridiculous fee that was charged.

  Business Response

  Date: 04/30/2024

  Hello BBB, We have researched the complaint and can confirm the client has already been refunded. Once an order is placed, clients receive an email order confirmation and receipt with a link to cancel their order should they change their mind. Order was voided/refunded. 

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unfortunately responded to an email from File Florida which completely misled me to believe that the email was from Florida ******** of corporations to file my annual report. It looks exactly identical!!! They charged me $275 instead of $138 which is insane! I didnt want to use their service, had no intention of using their service and have no idea why they trying to cheat people for believing they are Florida ******** of Corporations which they are not and charge people DOUBLE!

  Business Response

  Date: 04/17/2024

  We apologize for any confusion. Our annual report filing services includes a 100% satisfaction guarantee and include a free annual amendment.  We have refunded the client $125.00, as we did pay the state fee as part of filing the annual report. Attached is a copy of the refund documentation and the annual report we filed with the state.

  About our email offer, our email Subject line includes specific language that our email is an Offer.
  
  Additionally, the opening line in our email reads: This email offer:
  
  Lastly, the email body of our email and on every page of our website has the following disclosure front and center.
  IMPORTANT NOTICE: You won't need to buy anything from this company, and the company is NOT affiliated, endorsed, or approved by any governmental entity. The item offered in this advertisement has NOT been approved or endorsed by any governmental agency, and this offer is NOT being made by an agency of the government. If you'd like to avoid using our service and would like to prevent our convenience fee, you can file directly on the state Sunbiz website.
  
  
  As well as explicitly stating that we charge a fee for our services. 

   

  We hope this addresses the clients concern.
  

  File FL Support

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved an email very similir that the ones I use to recived every year to file our business yearly report, they linking to efile with all my business informations, so I went ahead truthly beliving that was from Sunbiz directly with a new version of filling this year after all my information was there directly with out any other information input required from my side. I could't see the charges clearly until is was paid, so I fille my company and my wife company as well, after 1 minute to finished the process i recieved the SHOCK of $275.00 was charge to my company account and to my wife account, after complain with my Bank they call a legitimie transaction. So I was F.word twice. I can understang as a business person that you can charge whatever you want for your services, BUT under any circunstaces you should imitated a legitimate corporation, (Sunbiz organzation in this case) to steal people money. This kind of scams companies are a shame in our society.

  Business Response

  Date: 04/03/2024

  Hello, Our services come with a 100% satisfaction guarantee. We are happy to refund our fee of $125.00 We can't refund the entire amount as we pass the state fee directly to the state as part of the filing process. Unfortunately, based on clients name and email in the BBB complaint, we can't confirm the client's transaction and do need to know the specific company and if possible their Florida document so we can further research. They may respond here or email s at ******************************* so we can review and refund. 

  Customer Answer

  Date: 04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as you considering the 2 companies reports. 1 CB electrical Panels LLC and 1 for Bamboo Behavioral Services.

  
  Sincerely,
  
  ********************* *****

• Initial Complaint

  Date:04/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business falsely claims to be an official Florida state government website for annual business filing reports. They take your money and then become unresponsive. There is no answer via phone, nor any response via email. This complaint represents at least the second attempt to address these issues. I want my $275 back! I have paid the annual fee myself

  Business Response

  Date: 04/03/2024

  Hello,

  Our annual report services include a satisfaction guarantee. We already previously voided clients payment and charge did not go through. This was emailed to him previously. Please see attached communication. If client has documentation from credit card company of a charge, we will gladly look into and resolve.

  
  Client responded to an email offer for annual report filing services. We are not linked to or affiliated with sunbiz.org. Client was not redirected from sunbiz. Client clicked on our email offer and purchased directly from our website.
  Email is just one tool we use to acquire clients. That's also why we feel the need to provide excess disclosure.
  Our email offer includes the following promptly displayed.
  Our email Subject line includes specific language that our email is an Offer.
  Additionally, the opening line in our email reads: This email offer:
  Additionally, the email body of our email and on every page of our website has the following disclosure front and center.
  IMPORTANT NOTICE: You won't need to buy anything from this company, and the company is NOT affiliated, endorsed, or approved by any governmental entity. The item offered in this advertisement has NOT been approved or endorsed by any governmental agency, and this offer is NOT being made by an agency of the government. If you'd like to avoid using our service and would like to prevent our convenience fee, you can file directly on the state Sunbiz website.
  
  

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I went to the Florida **************************** of Corporations as i always do annually and instead of being charged the typical $150, i was charged $275.I believe it is a system error and am asking fora refund for the $125 thank you!

  Business Response

  Date: 03/15/2024

  Hello,

  We believe client has a misunderstanding. Client responded to an email offer from **, File Florida Company and purchased annual report services. If they went directly to the state, they would not have transacted through us. Regardless, client emailed us prior to us being notified of the BBB complaint and we canceled the order. We believe this issue has been resolved as order was canceled. Attached is our communication reflecting how responsive we were to clients misunderstanding.

   

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the official Florida **** of ***** website to register and pay my ***** 2024 Annual Report Filing Notice for my LLC. I filled out the form on the state's official site (Sunbiz.org) and clicked on the payment button and was immediately brought to the FileFlorida web page where it asked for my credit card information. I thought this was a little strange but figured that the ***** of Florida was using an outside pay vehicle this year. When I received my receipt, I realized that the charge of $275.00 was not what the ***** of Florida charges, namely $138.75. For the record, I did receive an email from File Florida reminding me to pay but I ignored it and went directly to Sunbiz.org instead. I am asking for a REFUND of $136.25, the difference between what I was charged less the $275.00. The Florida **** of ***** should be aware of the scam and put an end to it.

  Business Response

  Date: 02/20/2024

  Our annual report services include a satisfaction guarantee. We have issued a refund of our processing fee.
  Client responded to an email offer for annual report filing services. We are not linked to or affiliated with sunbiz.org. Client was not redirected from sunbiz. Client clicked on our email offer and purchased directly from our website.
  Email is just one tool we use to acquire clients. That's also why we feel the need to provide excess disclosure.
  Our email offer includes the following promptly displayed.
  Our email Subject line includes specific language that our email is an Offer.
  Additionally, the opening line in our email reads: This email offer:
  Additionally, the email body of our email and on every page of our website has the following disclosure front and center.
  
  IMPORTANT NOTICE: You won't need to buy anything from this company, and the company is NOT affiliated, endorsed, or approved by any governmental entity. The item offered in this advertisement has NOT been approved or endorsed by any governmental agency, and this offer is NOT being made by an agency of the government. If you'd like to avoid using our service and would like to prevent our convenience fee, you can file directly on the state Sunbiz website.
  
  
  As well as explicitly stating that we charge a fee for our services. 
  
  We trust the refund meets clients satisfaction.
  
  Below is proof we have issued the refund.
  
  Refund from File Florida
  
  
  Receipt #****-4477
  
  
  
  
  REFUNDED
  $136.25 DATE ISSUED
  Feb 20, 2024, 10:55:22 PM REFUNDED TO
   - 9463
  
  
  
  
  
  
  This email is to confirm that your refund has been issued by File Florida. It can take approximately 10 days to appear on your statement. If it takes longer please contact your bank for assistance.
  
  
  
  

• Initial Complaint

  Date:01/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What does it say about a company that relies on deceptive emails for business , and although they reversed the charge had I not received alert from cap one showing a charge twice the filling fee that the state charges for annual report I would have thought I file with the state like I do every year and takes total of 5 min, and Im sure there will be their standard reply how they offer a service bla bla bla bla bla, the fact is without the shady emails trying to appear official and the busy lives of corporate owners they probably would be in business

  Business Response

  Date: 01/04/2024

  We received an order from ******* with our company and we soon after received a request from him to cancel the order, which we promptly did.

  We apologize for any confusion caused. We provide numerous disclosures that we are a private third party, including but not limited to the large disclosure in our advertisement and on top of every page of our website shown here:

  IMPORTANT NOTICE: You are NOT required to purchase anything from this company and the company is NOT affiliated, endorsed, or approved by any governmental entity. The item offered in this advertisement has NOT been approved or endorsed by any governmental agency, and this offer is NOT being made by an agency of the government.