Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing to dispute an error on my credit report. The account listed below does not belong to me:Creditor Name: SST/TABBANK Account Number: ******** Opened Date: 7/11/2022 Amount: $1,703.00 I have no knowledge of this account, and it does not belong to me. Please investigate and remove this account as soon as possible.

  Business Response

  Date: 11/18/2024

  FlexLending diligently strives to address customer inquiries or complaints to the customers reasonable satisfaction whenever feasible. We acknowledge the customers concerns regarding the credit report entry associated with SST/*********
  

  Our records indicate that the customer electronically signed the attached loan agreement on July 11, 2022, with the loan funded by ********. The account later fell into default and is now managed by *****************. A copy of the signed agreement is attached for reference.
  

  As FlexLending has placed this account with Emergent as the servicer, any further requests or accommodations would need to be made directly through ****************** The customer can contact Emergent at ************ or by mail at Emergent Servicing, ******************************
  

  If the customer disputes this account or claims it was not created by them, they may need to provide supporting documentation, such as a police report or an affidavit of identity theft, to assist in the investigation.
  

  We trust this clarifies the matter and encourage the customer to contact ***************** for further resolution.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of this business before, yet it showed up of my credit report a few days ago saying I owed them 2400 dollars from 3 years ago. I have never even been approved by anyone for such an amount. the biggest loan I've ever had was a 250 loan. And when I disputed it, the say it belongs to me.

  Business Response

  Date: 08/23/2024

  FlexShopper is dedicated to resolving customer inquiries and complaints with the utmost diligence and transparency, striving for reasonable satisfaction. After a thorough review of the correspondence received, our investigation revealed that the account in question has been flagged as fraudulent by Emergent, the third-party debt collection company handling the account. Emergent has confirmed that a fraud packet will be sent to the customer on 08/26, containing comprehensive instructions for resolving this issue.
  It is crucial that the customer carefully follows the procedures outlined in the fraud packet, including obtaining a police report and completing all required forms. These steps are essential to ensure that the fraud investigation proceeds effectively and that the issue is resolved in a timely manner.
  As Emergent is responsible for managing the fraud investigation, we advise the customer to contact Emergent directly to rectify the account and ensure all concerns are addressed. The customer can contact Emergent at ************** or via mail at Emergent Servicing, *****************************.

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original Creditor: Flex Lending Date Opened: November 5, 2021 Balance Reported: $3,919 Current Status: Charge-off Reasons for Dispute:Lack of Notification: I was not notified that this account would be reported as a charge-off on my credit file, nor have I received any formal notice of such action. This omission constitutes a violation of my rights under the ***** which mandates that consumers be notified of significant negative actions being reported to credit bureaus.Violation of FCRA: Under the ***** you are required to ensure maximum possible accuracy when reporting information. The lack of notification and the inaccuracies outlined suggest a failure to comply with these obligations.Unverified Information: I request that Flex Lending provide verification of this account, including detailed payment history, any communications regarding this account, and documentation of the charge-off status.I respectfully request that you investigate this matter and provide me with a written statement detailing the findings. If the investigation reveals any errors or unverifiable information, I request that you remove this entry from my credit report and provide me with an updated copy.Please note that under the ***** you are required to complete your investigation within 30 days. Thank you for your prompt attention to this matter. I look forward to your response.Sincerely,******************************

  Business Response

  Date: 08/08/2024

  FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical. We apologize for any inconvenience that may have occurred with FlexLending, a subsidiary of FlexShopper.
  Our investigation revealed that the account was initially reported with a balance of $3,919.51. This balance was later corrected to $1,510.29 upon discovering errors in the initial information provided. Unfortunately, an Initial Demand Letter sent by Emergent reflected the incorrect balance.
  We identified a system error that led to the incorrect balance being reported. This error has been addressed, and the correct balance is now reflected in our records. The customer can expect an update to their credit report within ***** days.
  To rectify the account and ensure all concerns are addressed, we recommend that the consumer contact Emergent directly at ************** or via mail at Emergent Servicing, *****************************. They will provide detailed verification of the account, including payment history and communications.
  We appreciate the customer's cooperation in this matter and are committed to resolving all consumer concerns promptly and accurately.

• Initial Complaint

  Date:04/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an arrangement to settle this debt in which the final$186.00 payment was waived, and information was removed from all of my credit reports until March of 2024 which the violated the terms of the original agreement and they will PAY IMMEDIATELY!!! The passwords for the attached docs are Collections#**** (July 2023 and April 2024) andCollections#4066**** (July 2023)

  Business Response

  Date: 05/08/2024

  We apologize for the consumers recent experience with FlexLending and any inconvenience or miscommunications that occurred. As part of our due diligence, we attempted to contact the consumer to discuss the matter and offer a resolution, but unfortunately, we were unable to reach them.
  Concerning the error that occurred upon the settlement closure of the account with SST, we have closed the customers account and submitted an update to their credit report. This tradeline has been deleted. Please allow up to 60 days for these changes to be reflected. The consumer has no further obligations to FlexLending or SST. If the consumer has any questions or concerns, please dont hesitate to contact us at ***************************

  Customer Answer

  Date: 05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On flex lending it shows I have completed my loan agreement for 2 or 3 weeks and every Tuesday they are still taking a payment out of my bank I have made 52 payments by may 23rd and they have taken 3 or 4 payments past that.

  Business Response

  Date: 06/27/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention.  Systems and ***************************(SST) is a loan servicing and payment processing company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  
  Weve completed our initial review of the Account in question and found the following:
  
  ***************************** signed an Installment Loan Agreement for a Signature Loan with **************************** d/b/a ******** through FlexLending, LLC on May 23, 2022, in the amount of $900.00, with an interest rate of 164.99825%.  ***************************** agreed to make 51 weekly payments of $35.51 with the first payment being due on May 30, 2022. ***************************** Account was transferred to System and *************************** (SST) as servicer on the Account on May 23, 2022, and a welcome letter was sent to advise of the transfer.
  
  ***************************** Account is on Electronic Funds Transfer (EFT) for the weekly payments of $35.51.  EFT payments were attempted on July 28, 2022, and May 25, 2023; both were returned unpaid as Insufficient Funds.  Notices of Insufficient Funds were sent to ***************************** to advise of each of the returned payments.  These payments were never replaced, causing the account to continuously fall past due and accrue late fees.
  
  SST has attempted to reach out to ***************************** on several occasions via phone, letters,and text messages with no response.
  
  As of June 20, 2023, ***************************** Account is due for a total of $191.77 in unpaid late fees.
  
  
  
  
  If ***************************** has any further questions or concerns, she may contact SST **************** directly at **************.

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20189306
  
  I am rejecting this response because: I wasn't notified that any payments were returned. If there response is true then I want to know the last date they will taking money out of my account. I was also never notified of my account being transferred to whatever sst is. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is by far the absolute worst company I have ever dealt with in my life. I made the mistake of taking out a loan with them and unfortunately my financial situation became dire afterwards. I contacted the company prior to my becoming delinquent on any payments to let them know my situation and was told they could not do anything to help me . I have tried to make payments at any time I can , and continued to ask for assistance explaining to each representative my situation with no help what so ever . I finally had a representative put in a request to defer 2 payments and later was told that request was denied without any information sent to me directly as to why. I continue to get further behind on this account because they are unwilling to consider any hardship help. I was even told by multiple agents that they do not offer these kinds of programs and a payment is a payment however over time and continuously getting behind eventually it will charge off. I have never dealt with a company so absolutely uncaring or unwilling to work with a consumer in my life. The representatives, while not outright rude, are very indifferent to the concerns of their customers and I would say whatever you do steer clear of this company at all costs . I know if I had any inclination of the absolute indifference of these people I would have.

  Business Response

  Date: 05/11/2023

  We appreciate the customer taking the time to bring their concerns to our attention. At FlexLending, we strive to provide exceptional service to all our customers and take all complaints seriously. Our goal is to resolve customer inquiries or complaints to the reasonable satisfaction of the customer. Please be advised that borrowers apply for a loan through FlexLending, and *********************************** (SST) is the servicing company. We apologize for any inconvenience caused. Our investigation has revealed that the customer received a loan on October 24, 2022, and subsequently informed SST of their financial difficulties that prevented them from making regular payments. The borrower contacted SST to inform them of their situation, but unfortunately, the borrower was unable to commit to a payment arrangement. We understand that financial hardship can be challenging, and SST has been authorized to offer hardship programs to eligible customers. SST has made multiple efforts to work with the customer to address their balance and obtain a payment arrangement including a recent conversation on April 24, 2023.   Additional records indicate that the customer did not make any regular payments towards the loan,and the last two payments were made on January 18, 2023, and March 9, 2023.  We apologize if any of the interactions you had with representatives lacked empathy for your financial circumstance.  We are reviewing these calls for training purposes and will ensure any adjustments to call handling are appropriately addressed. Please be advised that SST can assist with a payment arrangement, and we encourage the customer to contact SST to discuss their account further and explore any options that *** be available. FlexLending and SST remain committed to finding mutually agreeable solutions and to providing the best possible resolution.  If the customer has any questions or concerns, please feel free to contact *********************************** at ************.

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan with them, I lost my job subsequently after, I explained to them that I was having financial issues, I was unemployed for awhile, I have no financial assistance due to my family disowning me due to my sexuality and no friends due to mental health and social anxiety. I told them I wanted to pay but they told me I had to pay the full amount and then I told them I was willing to settle for less. Then they told me that they will not ***** me a Goodwill due to my financial situation which was out of my control and I looked for work while fighting with unemployment along with mental health issues. I was an an abusive relationship for six years and I was dragged out of bed and raped for no reason. I was put in the hospital for overdosing on sleep medication and attempted suicide. ** spite of this I mentioned to finish two college degrees after dropping out of high school in **** and obtaining my high school equivalency in 2013. I had every intention of paying back the loan but the severity of my situation was out of my control resulting in my eviction from my place of residence having lived in my car until it was taken away and I was forced to sleep outside along with any shelters or city provided housing. Because of them not *****ing me a Goodwill due to my situation and I sent them correspondence asking them for debt forgiveness and they have NOT complied at all. I will be sending them more documents and continue to dispute this until they honor my wishes. I have provided documents and letters asking them for a Goodwill due to my financial situation. This situation also caused me to take a leave from my part-time job causing me more mental illness and depression. They have NOT been empathetic toward my situation and I want them to comply with my demands and wishes of *****ing me a Goodwill.

  Business Response

  Date: 05/11/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention.  FlexLending LLC is committed to resolving customer service issues in a cooperative and expeditious manner. 
  ********************* signed an Installment Loan Agreement for a signature loan with ****************************, **** dba ******** facilitated through FlexLending, LLC on July 1, 2022, in the amount of $903.50, with an interest rate of 164.99825%.  ********************* agreed to make 52 weekly payments of $35.64 with the first payment being due on July 8,2022. **************** Account was transferred to System and Services Technologies, **** (SST) as servicer on the Account on July 1, 2022, and a welcome letter was sent to advise **** of the transfer.  ********************* was set up on electronic funds transfer (EFT)for the minimum weekly payment of $35.64 until August 1, 2022, when SST cancelled the automatic withdrawal due to two or more payments being returned for insufficient funds. On November 30, 2022, **************** Account charged off with a balance of $1,465.82.  ********************* has disputed the Account on several occasions through the three major credit bureaus, Experian, Equifax, and ************ SST promptly investigated and responded to each dispute.  Although SST was unable to reach a settlement with *********************, FlexLending LLC has been in communication with ********************* who has agreed to a monthly payment plan. However, **************** failure to make the agreed upon payments on a timely basis will result in all amounts due under the original loan agreement.  SST will be informed accordingly.  If ********************* has any further questions or concerns, please contact SST **************** directly at **************.

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 19938282
  
  I am rejecting this response because I have reached out SEVERAL TIMES that I DID NOT have a job to pay anything along with NO financial assistance or support from anyone including family that has disowned me for years due to personal reasons along with friends for personal reasons. I looked for full and part time jobs, when I was able to get a part time job, I had to take a leave due to mental health issues that almost caused me to commit suicide along with being an abusive relationship for six years which resulted in my almost death. I was denied unemployment benefits, terminated from four jobs, evicted from my home, lost my vehicle and I am currently living on the streets, shelters, vacant buildings and motels when free lodging is available. I want this RESOLVED ASAP so that I can get better employment, a place to live, a vehicle, a husband that will love me and not treat me like a circus animal or freak regardless of my situation, etc. I WANT this to be RESOLVED by the payment plans I previously provided, they failed to verify this debt 2X! Thank your attention and somewhat of detail to this matter.

  Best,
  
  *********************

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 19938282
  
  I am rejecting this response because I have reached out SEVERAL TIMES that I DID NOT have a job to pay anything along with NO financial assistance or support from anyone including family that has disowned me for years due to personal reasons along with friends for personal reasons. I looked for full and part time jobs, when I was able to get a part time job, I had to take a leave due to mental health issues that almost caused me to commit suicide along with being an abusive relationship for six years which resulted in my almost death. I was denied unemployment benefits, terminated from four jobs, evicted from my home, lost my vehicle and I am currently living on the streets, shelters, vacant buildings and motels when free lodging is available. I want this RESOLVED ASAP so that I can get better employment, a place to live, a vehicle, a husband that will love me and not treat me like a circus animal or freak regardless of my situation, etc. I WANT this to be RESOLVED by the payment plans I previously provided, they failed to verify this debt 2X! Thank your attention and somewhat of detail to this matter.

  Best,
  
  *********************

• Initial Complaint

  Date:09/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a loan agreement with this company, care of ********. My loan agreement only has information for Flex Lending and its address and Phone Number. I got an email saying that my loan was going to be serviced by SST, and payments would be made through them. I did not sign an agreement for this - no was I told this in any sort of legally binding way.Called to ask about my disbursement and who was handling it. Was told different answers when pressed by both a "manager" and the Director of Customer Support. They initially said they would be handling the disbursement, but then later said SST would. Then said they were... and finally that SST would be. Despite giving me an anticipated disbursement date, they are not the party doing the disbursement, so this is done in bad faith. I was told this is the corporate policy of the company on how they handle disbursement. I asked to see where it states that on their website, on in the contract I signed that they wish to be a "legally binding" contract. This company is either terrible at what they do, or are intentionally misleading customers. I await my funds to see where they come from, and by whom. I am NOT authorizing any form of cancellation on my contract, which you would need verbally or in writing according to the contract.

  Business Response

  Date: 10/03/2022

  We are in receipt of your email and communication from the Better Business Bureau (BBB) regarding some questions and confusion there may have been on a recent transaction. This relates to an installment loan with **************************** *** dba TAB, as Lender arranged and serviced by FlexLending LLC.
  Please allow us to apologize for any confusion regarding the loan and/or communication with Flex Lending LLC.
  Regulatory requirements drive much of the loan agreement format; we will reference this to try to answer some of your concerns. In the loan agreement signed on 09/21/22the first box in the top right corner you will find the following information:
   Name and Place of Business of Creditor:
    ******** *********************************; *************************************************************** 33431
    Telephone Number: **************
  
  In the second full paragraph of the loan agreement, it states the following:
  In this Agreement, the words Debtor, you, your, and yours mean the Debtor identified above; the terms Creditor, we, us, and our mean Bank and/or its successors and assigns. We may also FlexLending, LLC (FlexLending), the company hired by Bank to help originate and service the Loan, and/or other third parties to exercise our rights on our behalf.
  
  FlexLending utilizes the company *****************************************. (SST) to help service this installment loan. They have been trusted to handle many day-to-day operations such as taking payments, providing periodic statements, and otherwise giving general assistance when needed. This information is listed on the myflexlendng website.  SST Contact information is listed below:
   Monday - Friday from 8am - 11pm EST.Saturday from 9am - 1pm EST
  **************
  4315 *******************
  P.O. Box 3999
  ****************, ** 64503-0999
  
  Lastly, Installment Loans are disbursed through ******** and are typically funded within 72 hours; we apologize if there may have been a delay in funding. Although consistency is the primary goal, there are rare circumstances which on occasion delay disbursement. The installment Loan was adjusted to reflect the disbursement date of 09/23/2022. Should you have further questions please contact us at,****************************************.

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18063661
  
  I am rejecting this response because:
  
  

  I was told different information from different people throughout the process.  SST is a company I have had issues with in the past. I did not enter into an agreement with them. I entered an agreement with Flex Lending and ********. 
  

  In your own FAQ you state: ****************************, **** dba ********, is the bank that originates the loans, which are then serviced by MyFlexLending.
  

  I have been promised calls multiple times from the legal department and no one wants to talk to me. 

  Please service the loan as stated in my loan agreement.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 10/07/2022

  We are in receipt of your response regarding your communications from the Better Business Bureau (BBB).   This relates to an installment loan with **************************** *** dba TAB, as Lender arranged and serviced by FlexLending LLC.   Please allow us to apologize for any confusion regarding the loan and/or communication with Flex Lending LLC.  Upon review of the communications, you had with FlexLending,  FlexLending did inform you that SST would be the servicer for your Laon/. TAB and FlexLending have the ability to assign the servicing of your loan at any time . 

  We are sorry to hear that you have had issued in the past with SST unrelated to this account and you may contact FlexLending at any time if you have issued with SST.  If you prefer to send you payment directly to FlexLending, LLC, please send in payment 3-4 business in advance of the payment date to: FlexLending, ************************************************ 33431 .  Should you have further questions please contact ** at, ****************************************.

  Thank you

   

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18063661
  
  I am rejecting this response because: I was told multiple times that it was impossible to send payments to you guys. I have been promised a callback from legal for weeks and have not received one. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 10/24/2022

  We are in receipt of your further response regarding your communications from the Better Business Bureau (BBB).   As previously indicated this relates to an installment loan with **************************** *** dba TAB, as Lender arranged and serviced by FlexLending LLC.   Please allow us to apologize for any confusion regarding the loan and/or communication with Flex Lending LLC. A FlexLending representative did attempt to reach you via phone at the number your provided and provide a return phone number.  FlexLending is confirming that you may send your payments directly to FlexLending, LLC, please send in payment 3-4 business in advance of the payment date to: FlexLending, *****************************************************.  As the payments are past due, please send in your payments as soon as possible.   Should you have further questions or require future assistance please contact us at, **************************************** or call **************.

  Thank you

   

  
  

• Initial Complaint

  Date:08/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business solicited me an offer of services, a loan while not providing services in my state. At the very least it is spam and a predatory lender. Would like the ** of ******* notified seeing that is where their parent company is headquartered and the ** of ******** which is where their services come from:(Need Service for an Existing Loan?Contact *************************************.:Monday - Friday from 8am - 11pm EST Saturday from 9am - 1pm EST (833) 574-0732 ************************************ ********************************************************* Services provided are through "myflexlending.com"Would like my information to be erased from said parent company, any subsidies of parent company and any other affiliates.

  Business Response

  Date: 08/29/2022

  We are sorry to hear about your recent unsatisfactory experience with us. This inquiry relates to ************** an attempt to apply for an installment loan with **************************** *** dba TAB,as Lender arranged and serviced by FlexLending LLC. There was a temporary system issue on our side, where ************** was unable to proceed and that system issue has been fixed. If you want to proceed with an application for an installment loan, goto www.myflexlending.com to begin the process. Please note that for all applicants several factors must be validate before providing a final loan offer. Should you have any further questions, plese reach out to Flexlending at ************** or email: ***************************************

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan out with this company on June 23rd. Payments are to be automatically withdrawn on the Thursday of every week. On June 30th no payment was withdrawn from my account so in Friday July 1st I called Flex lending and was told that I should make a one time payment over the phone and that the auto draft would then begin then begin the following Thursday ( 7th) *********** took 2 payments from me on the same day for the same payment date. On July 1st my account was debited $71.01 TWICE. I called Flex lending on July 5th and demanded my overpayment back. I was again lied to and told if I sent them the proof of the double payment ( bank statement) they would refund the overpayment back to my account. I did that. Have checked with my bank and still no request from Flex lending to repay me. I called Flex lending again today and was told they were sending my refund back via mail. No I told them I was told previously it will go back directly into my account. Then I spoke with "supervisor " who says the refund is coming back to my actual account but wasn't requested until 5pm yesterday (7th) and that it will take a while. I cant count how many times I have been lied to by this company and their original good up cost me over $150 with other withdrawals from my bank account. I barely got a I'm sorry from the last man, and no compensation for their mistakes

  Business Response

  Date: 07/27/2022

  We are sorry to hear about your recent experience with us and the servicer SST has been trying to contact you. Weve been trying to reach out to discuss your account to provide more information.  A refund was initiated for the July 1, ************************************************************************** their account.

  If you have any additional questions or need more information regarding your account, please contact SST c/o ********************* *********************** or you may contact FlexLending at ************************************.