Business Profile
Medical Plans
Innovative Partners, LPThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Medical Plans.
Reviews
Customer Review Ratings
2.4/5 stars
Average of 143 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRyan B
Date: 04/22/2025
5 starsIve been a customer of ********************************************* Insurance for several years now, and I have to say they are the best in the business. Their attention to detail and personalized service sets them apart from the competition. Their team is always friendly and ready to assist with any questions or concerns. I highly recommend their services.Review fromDale J
Date: 04/15/2025
1 starUnfortunately, we bought a medical insurance policy from Innovative Partners, LP. At the end the transaction we felt DECEIVED, TRICKED, FOOLED, DUPED, and MISINFORMED. With further investigation, we were informed it did not meet the basic requirements to be accepted by Covered California. :( We tried canceling the policy by email the hour after we signed up that afternoon. The next morning we made multiple phone calls and spoke to ****** and ******* that were UNCOOPERATIVE, and INCOMPETENT not allowing us to cancel this policy They would not cancel our policy. DO NOT DO ANY BUSINESS WITH INNOVATIVE PARTNERS, LP located in **********, ********They prey on and target people calling Covered ********** to get medical insurance.BTW, I could not find their medical insurance license to sell medical insurance in the State of **********. For that matter, anywhere else.Review fromFarnaz Y
Date: 03/26/2025
1 starI was trying to call ********** insurance company and but got a third party insurance salesman. I explained the reason Im applying fornthis insurance is my pregnancy and delivery expenses at hospital. The salesman name was ******* ******** and explained to get the benefit of 80% coverage of hospital expenses for labor, go with a multiplan which charged me 1800 per month. I even told him the name of the hospital Im going to make sure it in network and everything BEFORE submitting my approval. when I got the card in the mail, it was multi plan limitedcare under innovative Partners. Its 2 weeks before my delivery and Hospital just informed me the insurance i got covers Nothing !! I contacted Innovative partners and requested to talk to manager. Someone HAS TO go listen to that conversation that fraud people !! These people are scam. Will contact my bank immediately.Review fromTom G
Date: 03/01/2025
1 starAwful awful awful. They straight up lied to me multiple times. I dont understand why anybody would get up everyday and go to work a job like this. Its evil.Review fromBen Z
Date: 02/15/2025
1 starABSOLUTE ****! I called Aetna directly and somehow got a third party insurance salesman. I agreed to an Aetna platinum PPO 90/10, but when I got the card in the mail, it was multi plan limitedcare under innovative Partners, which covers nothing. I contacted my credit card company to cancel the $962 charge/ stay away from these guys.!Review fromStephanie N
Date: 01/30/2025
1 starDESERVE zero stars ! Innovative Partners, LP has TERRIBLE communication and business practices. I signed up with Innovative Partners, LP in February 2024, paid via credit card. When I changed credit cards (to get reward points), Innovative Partners LP harassed me horrifically endlessly on my cellphone. I hadn't had a chance to update my credit card. So I updated it. BUT, they have not paid my medical visits that I made in March 2024. I made 3 (primary physician, dermatology, and LabCorp for routine blood panel). Here it is nearly a year later, and I am in collections! Innovative Partners LP partnered with *************. Guess what neither organization give a c*** about my financial reputation nor do they care that I'm in collections! What was the point of signing up for medical coverage if you are not going to pay? I got the run-around from both, Marpai and Innovative. So uncool and totally unnecessary. Many times, I have called, emailed, and mailed my medical ******** as I expect them to pay my visits since I paid for healthcare coverage. Got NOTHING. As of today's date, I am still waiting for them to pay my medical bills and to stop the run-around. I want more than an apology. I want both organizations to communicate with each other, with me and PROCESS PAYMENT today for my medical visits.Review fromLeti A
Date: 01/24/2025
1 starI have been trying to cancel my husband enrollment the very next day that we paid . The agent ******, ***** and *** kept lying about that it that it was cancelled and wait for your letter and when you call member services , it is still active. They even gave confirmation numbers to make you think that they did it. What a horrible experience withthis company who like to scam people for $438.00 a month.Review fromLeslie S
Date: 01/14/2025
1 starLeslie S
Date: 01/14/2025
This is a horrible company that lied to us repeatedly about being affiliated with **********, about covering pharmaceuticals and the dates of open enrollment as they were posing as the Marketplace. DO NOT use them as they are extremely difficult to deal with in all matters, especially canceling your policy and getting refunded. All they do is lie.Innovative Partners, LP
Date: 01/22/2025
Innovative Partners takes Partner complaints and concerns seriously. We would like to clarify that Innovative Partners is not affiliated with the entities mentioned, and it appears the Partner may have connected with us through a third-party marketing platform. We regret any misunderstanding that may have occurred during this process. Unfortunately, we are not privy to the customer's conversation with the marketing/lead company they spoke with, the enrolling company or the individual they spoke with at the time of enrollment. Regardless, for avoidance of doubt we encourage the Partner to call us to discuss the plan benefits and resolution for any concerns they may have.Review fromJohn K
Date: 12/27/2024
1 starJohn K
Date: 12/27/2024
I called the marketplace a couple of years back and was conned into accepting this bogus insurance.Innovative Partners claims they are in network with just about any clinic which is an outright lie. I pay almost $200 a month for no medication coverage and I'm still receiving a ***** **** after which I have to fight tooth and nail just to report a claim. As soon as I'm done with the current situation I'm in, I will be canceling my plan. Absolute trash insurance.Innovative Partners, LP
Date: 01/07/2025
Innovative Partners takes Partner complaints and concerns seriously. Unfortunately it seems that the Partner is misinformed about plan benefits and details. This particular Partner enrolled in Innovative Partners Health Benefit Plan. This is a limited medical health benefit plan sponsored by Innovative Partners, LP. Please keep in mind that this Plan is not designed to be a major medical policy/plan nor is it designed to replace a major medical policy and has certain limitations and exclusions. The plan provides for network benefits and discounts including prescription discount benefits. In regards to prescriptions please note that not all prescriptions will be covered fully as with any benefit plan. A full summary of plan benefits was provided to the Partner before, and after enrollment and is permanently available to the Partner through the Partner Portal. This document provides a detailed schedule of hospital and medical benefits, network information, claim information and much more. For avoidance of doubt the BBB and Partner have been provided with a copy of the exact medical benefits document that was provided to the Partner.
Unfortunately, we are not privy to the customer's conversation with the marketing/lead company they spoke with, the enrolling company or the individual they spoke with at the time of enrollment. Regardless, for avoidance of doubt we encourage the Partner to call us to discuss the plan benefits and resolution for any concerns they may have.Review fromKelly R
Date: 12/09/2024
1 starKelly R
Date: 12/09/2024
I signed up through the marketplace in **. I was paying $493 a month and was told that I would have "No deductible/$25 co pay for hospital visits or anything beyond your preventative wellness checks/80% coverage of catastrophic events with a $30k credit towards the 20% youre responsible for." From the start they wouldn't pay for my prescriptions in the way that they said they would. They kept sending me coupons that my pharmacist was confused by. I let that slide. The real problem was when I went for one gynecologist visit and started receiving bills from them for $349.84. I spent months on the phone trying to rectify this situation. There were times Innovative would keep me on hold for 45 minutes and then just end the call saying they were too busy to pick up. I was told by multiple agents that they would contact the gynecologist for me but they never did. Finally I had to spend two days making phone calls between Innovative and the Ob/Gyn and was ultimately told that I am responsible for lab work over $400. This was NEVER communicated to me in my initial consult with the sales agent. When I called to cancel, the ***resentative told me the part about the $30k credit was also inaccurate! I've been paying $482 a month for the last year and a half under the impression that I would be well taken care of under a wide variety of circumstances only to have this *** tell me that occasionally the "sales agents lie in order to close the deal". He actually said that! I was told they would look into a refund for me for the last month and of course, they never did. I think we are all truly starting to see what a scam health insurance is in this country and Innovative Partners is no different. Do NOT give these people your money!Innovative Partners, LP
Date: 12/19/2024
Innovative Partners takes Partner complaints and concerns seriously. Unfortunately it seems that the Partner is misinformed about plan benefits and details. This particular Partner enrolled in Innovative Partners Health Benefit Plan. This is a limited medical health benefit plan sponsored by Innovative Partners, LP. Please keep in mind that this Plan is not designed to be a major medical policy/plan nor is it designed to replace a major medical policy and has certain limitations and exclusions. The plan provides for network benefits and discounts including prescription discount benefits. In regards to prescriptions please note that not all prescriptions will be covered fully as with any benefit plan. A full summary of plan benefits was provided to the Partner before, and after enrollment and is permanently available to the Partner through the Partner Portal. This document provides a detailed schedule of hospital and medical benefits, network information, claim information and much more. For avoidance of doubt the BBB and Partner have been provided with a copy of the exact medical benefits document that was provided to the Partner.
Unfortunately, we are not privy to the customer's conversation with the marketing/lead company they spoke with, the enrolling company or the individual they spoke with at the time of enrollment. Regardless, for avoidance of doubt we encourage the Partner to call us to discuss the plan benefits and resolution for any concerns they may have.
Innovative Partners, LP is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.