Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a move from ***** to ********* for September 9, 2024. I was told that I would receive a full refund if I cancelled within 10 days of the move. I just canceled and was told I would not receive any refund. They also said I HAD to verbally respond for confirmation which did not happen. They still arent refunding the deposit.Thank you *********************

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/24/26 I hired this company to help facilitate a move between ******* to ******, **. I gave an exact physical inventory of all furniture including sizes/type of furniture and the estimated number of boxes and received a quote for $1200. I asked multiple times if packing was included and was told by the broker it was multiple times with no extra fees. When the contract came over to sign, it listed 70 boxes whereas I had said I had ***** boxes plus furniture. I asked the broker where he got 70 boxes and he said that's how they do it instead of listing all the physical furniture, they estimate how many boxes in order to send a truck with the accurate size and that the mover would call me beforehand to discuss again all furniture and bring appropriate wrapping materials. I agreed to pay the deposit and they said they only take CC payments for payments over $1000. I sent a cashapp to the company. This was my first mistake- they utilize cash app/venmo/zelle etc bc they know there is no customer protection for disputes. The mover called me the day before and said he had me down for 70 boxes. I explained again this was inaccurate- I had ***** boxes and went through in detail all furniture. I asked if this would meet the binding quote as I had gone over everything in detail with the broker and he was the one who came up with the quote. The mover said he didn't know if it would meet that same cubic feet but he wasn't allowed to give me a quote over the phone. He showed up the next morning and after going over the furniture/boxes said it was more than double the cubic feet estimated. We had not added a single piece of furniture and we actually had 10 LESS boxes that I had originally estimated. They also added $750 of packing fees. We called both management for American Direct Movers (broker) and Exclusive Movers, LLC and clearly this is a common practice for them. ADM hung up and said it was our mistake for not listing physical inventory-when I asked the broker to many times

• Initial Complaint

  Date:11/19/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12, 2022 we set up a move for our son to move from ********** state to ***** and put $1500 deposit down. During the process and timing of scheduling the move fell through. We asked for our refund and was told we only qualify for $150 via a letter we recieved on September 13, 2022 which stated a refund will be sent to us. It is now November 18, 2022 no refund still. Emails and calls to All American Moving LLC ,*********************************************************************, phone number: ************** and we expressed $150 is not right and the money we put down should be refunded in full. None of the process other than talks of the state from and to had occured. A estimated timeline for the move was discussed to occur before the holiday season started. Though no dicussion had occured of our weight, number of rooms to move, and no final contract has been signed. So even if we wanted the move to happen before Thanksgiving, their is no way it could now because if their lack of communication and commitment to us as a consumer. We would like our deposit back now in full for services unprovided.V/R **** and ***********************

• Initial Complaint

  Date:09/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All American used a business, ALLPRO Movers, that has a BBB F rating to move our things. As a broker, All American has a duty to its customers that they will not be fleeced and their items not damaged.However, All American washed its hands of the whole affair and, instead, just sent us to a ticky tacky service who offered us a just a measly $69, the per pound amount in the contract, despite being overcharged and maltreated.All American should have to pay us the overcharge plus the damage - and have to recoup it from ALLPRO since ALLPRO was simply its agent. My contract wasn't with ALLPRO, it was with All American! This is especially true since BBB can't even seem to locate ALLPRO.

  Business Response

  Date: 10/10/2022

  Good afternoon - 
  You were provided an estimate over the phone for your move, the contract itself is a signed document between you and the carrier. In terms of damages, it is out of our control if your items were packed incorrectly. We disclose all information regarding basic liability protection and as the consumer, it is up to you to look into additional insurance options if that was desired.

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a move with All American Movers. I paid A LOT for a full-service, stress-free move where they handled all of the details. As soon as my payment to them cleared, they forwarded me to a 3rd party mover. This was fine because they were responsible for the logistics. What was not fine was that as issues came up with the 3rd party company, All American no longer replied to my emails or answered/replied to my phone calls. We were charged more than our contracted price and the work was not done as promised. The movers basically held our items hostage on the truck until we agreed to pay them more money. The delivery was not complete and I am going *************** movers to fix the issue. A 50% refund is in order to cover the costs of having to have the job completed. A 100% refund should be applied due to all of the work that I had to do to manage the logistics of this move, which is what I paid them to do.

  Business Response

  Date: 10/11/2022

  As the broker, we assigned and coordinated your move with a licensed household goods carrier. We are not responsible for any increases as we can only provide an ESTIMATE for services and space needed over the phone. On move day, if any additional space or packing was needed or if at pick up and/or delivery a long carry or stairs fee would apply based upon your location, you are subject to an increase in the overall cost of the move. Per the estimate you signed on multiple occasions, "This document is an estimate only and not a contract for moving services. All American Moving LLC is not a party to the contract for moving services (bill of lading) between the moving company and the customer. Customer agrees to exclusively pursue the ********************** company directly for all claims for overcharges, delayed delivery, breach of contract, property damage, including without limitation, any claims of damage to property, lost or stolen goods, delayed pickup or delivery, actions of estimators, drivers, packers, or movers, or other types of claims."

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22nd of 2022, I was given an estimate by ******************************* <*********************************************> from ******************************* DISPATCH MANAGER All American Moving ********************* Direct ************ http://www.allamericanmoving.net ******: 3222498 MC: 1008793 They grossly underquoted me at $2,568 for a move from ********** to *******. The day of move the "licensed household carrier" called me to confirm (their phone number is **************) and when we went over the list again and all the information provided by the "broker" ALL AMERICAN MOVING, the mover said that there was no way that quote would be even remotely close to the actual number. ALL AMERICAN MOVING called me THREE times to go over the list of items, with various people, prior to ETA moving date. During these phone calls, I repeatedly expressed concern about how low the dollar amount was based on my list of items- and I also pointed out that this was repeatedly stated by previous customers on different review sites ******** Yelp, BBB, etc) - and that I wished to cancel the move. They did not cancel the move even though I repeatedly stated that I would not be using their company, prior to the **** and never notified the carrier (as stated above the day of original moving reservation, the carrier only confirmed my objections to ALL AMERICAN MOVING). However, despite all this, they still charged me for the deposit of $624.00. I am currently disputing this charge based on the fact that they continuously KNOWINGLY underquote customers, essentially trapping them into moving forward with move at a MUCH higher cost. The company address provided by ALL AMERICAN MOVING also had different business names, so if I customer wants to do research on ratings, it will misguide them. This kind of conduct is incredibly unethical and not a legitimate way of doing business. At the time of making deposit I requested someone come out to do a walk through and they stated they can only do that day of actual move.

  Business Response

  Date: 10/11/2022

  We can only provide an ESTIMATE for your move based upon the items provided over the phone. Everyone has items that, while the same category (i.e. sofa, dining table, etc.), can be of varying size and our system calculates the average size of these items. You placed a deposit for your move that, at the time of booking, it was disclosed to you that there is a cancellation window in order to be eligible for a refund, and you chose to cancel 2 days prior (on 06/29/22) to the movers arriving at your location. Per the document you signed on 06/22/22, "Should this agreement be cancelled by you after 72 hours from the date the document is signed all services on behalf of All American Moving will be considered Services Rendered and there will be NO REFUND of deposit made." Again, we can only estimate the amount of space that would be required and cannot account over the phone the size without dimensions and knowing how the carrier will pack the truck. While they are professionals and pack tightly, certain items cannot be stacked, turned over, etc and that also would account for any additional space that they deem necessary

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22nd I sent a deposit of $787 to this company in exchange for their moving services to start on Aug 13 and have them deliver my furniture/boxes by 21 business days after. In the document I signed, there was a clause that extended their cancellation policy to July 22nd as I was out of the country at the time of the purchase and requested this extension. On July 6th I signed a cancelation form stated that I understood 15% of my deposit would be kept and that the refund process takes 3-7 business days to reflect the funds back in my account. I had used Zelle, sending the amount to the email address listed above. I was hoping to receive it. Quickly but as of today, July 27th, 15 business days since my contact with the company, I have yet to receive my refund. Ive called their company almost every business day since the 7 day point and sent emails to both employees I had worked with previously (neither has responded). Today, once again, the customer representative was unable to get in touch with the billing department and while she was very nice, this is what I continue to hear and be told every day and am still missing my refund. I am in federate need of the $668.95 so I can place a hold on a moving truck (that I will be packing and driving myself) as it is much cheaper.

  Business Response

  Date: 08/09/2022

  We refunded the client -15% per the agreement already?

  Customer Answer

  Date: 08/10/2022

   
  Complaint: 17633618
  
  I am rejecting this response because: this is simply untrue. I had called almost daily for several weeks before filing this claim with my bank and the BBB. I will provide my bank statements for **** and July and August to prove when I sent the payment and how there has been no transfer back -15%. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/27/2022

  this was refunded over a month ago

• Initial Complaint

  Date:07/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them for a cross country move and paid a deposit of $1899 for a pickup of goods on July 5th and no one showed up.when I was finally able to speak with someone, I was told, we thought date was 9th (even though I was sent email with confirmation). They said I needed to sign another estimate to change date for the 7th and again a no show. I called to cancel and was told then I would not receive my deposit back. They would not take a credit card, it had to be a check, so I couldnt stop it because the check had cleared. I was lied to and believe this whole process was fraud. I would spend hours just trying to get someone to answer phone and emails. I was not aware the company was a broker until I saw a different name for company who would pick me up. The *** number they gave me first to look up, I saw info but yesterday when I used the number on the estimate, they basically had nothing for the company, no trucks, reviews, ratings, etc. I believe they gave me a false number initially to hook me in.I just want my deposit back for a service I did not receive.

  Business Response

  Date: 08/12/2022

  You can never do a card for the full move only pick up portion when informed prior and approved 

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17539184
  
  I am rejecting this response because: I paid them a deposit, using my checking account and they did not show to pickup my furniture and I want my deposit back.  The bank said if a card had been used, they could have stopped payment but because it was a check (bank info submitted), they couldnt stop it.  This company did not fulfill their part of the deal and my deposit should be refunded.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 10/10/2022

  Jascy - 

  The carrier was in line to show up to perform your move when you called in and informed us that you wished to cancel your move. It was explained to you the forfeiture of your deposit and you agreed to this with one of our customer service representatives. We're sorry we could not help you with your move.

• Initial Complaint

  Date:06/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired All American Moving to move my furniture from ******** to *******, I receive a quote for my 2 bedroom apartment of $1602.19 this was a binding moving estimate given to my via email by the company after our phone conversation about the amount of items I needed to move. A few days before my move they called and changed the estimate to $2300.00, now the day of my move they've changed it to $3800. this is before they have arrived to see the small amount of items I am moving. I cannot afford $3800 so I canceled. Now All American will not refund my deposit of $600.00 because I canceled the day of the move. I'm a senior citizen and cannot afford the amount so I now have to try to rent a moving van and load and move myself to ******* to be near my family. This company is a scam and want my $600 deposit back.

  Business Response

  Date: 06/30/2022

  scams dont issue out refunds which we did

• Initial Complaint

  Date:06/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/8/2021 I booked a move through All American Moving LLC and paid a deposit of $979. I received a revised binding estimate for $3,078.25 on 11/8/2021. All American Moving LLC brokered my move to **********************. ****************** arrived at my apartment on 11/12/2021. ****************** did not provide an updated estimate prior to loading their rented Penske truck. After the truck was loaded with all of my belongings I received a phone call from dispatch stating I took up more space and my new total is $7,291. If I canceled I would lose my $979 deposit and if I wanted to have the truck unloaded I would need to pay $2,000 in cash and I would lose the $979 deposit. I came to an agreement with ****************** on 11/13/2021 to pay $4,979 for the move. ****************** informed me I would need to pay the full remaining balance of $4,000 upfront and I would receive my delivery within a week. I agreed to pay under duress. My belongings were being held hostage and I had to be out of my apartment on 11/14/2021. There was no way my 726 SQFT one-bedroom apartment filled a 26-foot truck. I called ****************** and All American Moving LLC on multiple occasions after the delivery did not occur. They advised ****************** had 21 business days to complete the delivery. ****************** failed to deliver my household goods to me. All American Moving should have done their due diligence on the company they brokered to. All American Moving is aware that there are several other clients that did not receive their belongings from ******************. However, each time I would speak to All American Moving they would make it seem like I was delusional. All American Moving LLC refuses to refund the deposit paid to them for a service that was not completed.

  Business Response

  Date: 06/30/2022

  We can not locate this client, please provide a job number so we can respond

  Customer Answer

  Date: 07/05/2022

   
  Complaint: 17433244
  
  I am rejecting this response because: The business should be able to locate my information. The job number is A6134018.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/09/2022

  you charged back your credit card transaction 7 months ago? we stopped working on your file than, all your interactions are between you and expedited....best of luck