ComplaintsforOpus Virtual Offices, LLC

• Initial Complaint

  07/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Opus's vwebsite says the virtual business address services has unlimited mail scanning and mail forwarding, "all-inclusive" and "no hidden fees." I signed up with them for this reason only. After I signed up they said it's not free and they require a $50 deposit for the mail forwrading service and when you go below $10 you have replish. These fees are so hidden I still can't find any informaiton on their website about what they will be charging against my $50 deposit. I have now lost the time to sign up with some other provider as a direct result of this misrepresentation because I needed the address by Friday morning and I relied on their false representations. Please note, because I am a lawyer I put this offer information in the comments where I ordered (they conveniently left the details of the service out on the final order page). As a result they have offered to cancel the plan but like I have already relied on this to my detriment and they have refused to honor the terms posted on their website. Here's the langauge from the offer page and the link: Get a Prestigious Business Address Establish your business presence in all major markets across the **. Prestigious Address Unlimited Mail Scanning Unlimited ************************** Rooms Access All-Inclusive | No Hidden Fees *****************************************************************

  

  Business response

  07/09/2024

    We spoke with our client and she has accepted our explanation and our commitment of services to her for the information that was not explained to the fullest.                                                                                                                                                      We value our client's business and will continue to do so.  Thank you.

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am in the process of starting a business. I paid Opus Virtual Offices to use the address located at ***************************************. There website stated that it is good for startup companies. And I wanted to use the address to get a business license in *****************. I paid for the service and applied for a business license in the City of *****************. After over two months they finally denied my application. Because I was unable to provide a zoning certificate for the address I was using. I contacted Opus and they dont own the property, they are renting it. So I wasnt able to get my business license and start working. I would like a full refund because they are falsely advertising that they help startups but they dont. If I cant use the address to get a business license. Than it is of no use because I can get mail at home.

  

  Business response

  05/30/2024

  We're sorry that the city declined your license. Depending on the county, this does happen using virtual office services sometimes. Our website makes no representation or offers specific language that indicates the locations are valid for licensing.
  It's crucial that callers, especially those inquiring about licensing, verify the address (listed right on the Opus website) with the city or county of interest before signing up. This step eliminates any potential confusion and ensures the address will be suitable for your needs. We're cautious when on sales calls and let callers know this when they have a specific need.
  Opus Virtual Offices offers exactly what our site outlines: a basic presence for doing business with a physical mailing address and live reception service for your calls.

  

  Business response

  05/30/2024

  I forgot to add that the account was processed and active for almost 3 months.  A refund is not warranted.

  Customer response

  05/30/2024

   
  Complaint: 21775304
  
  I am rejecting this response because:
  Opus is advertising that they help startups when they dont! Some one commented that I had the account for 3 months which is accurate. As I stated in my complaint it took over 2 months for me to get an answer back from the Coty of Richmond **************************** And again I was denied the license because I couldnt get a zoning certificate from Opus because they dont even own the property. I thought that I could use the address from Opus to obtain my business license. But the company is fraudulent! They are telling people to use a professional address to make their business look more legitimate. But the only way a business can be legitimate is with a business license. That is the only way a business can operate. At least in the state of ********. So therefore if I cant get a business license with the address that I was using. Then ************ is fraudulent!!! If I want to collect mail or packages, I get them at my front door. Opus is not advertising a pickup service for your business mail and packages! That along with a phone number, voicemail and fax are additional services included when you use the address. But again, if the address in question cannot be used to obtain a business license due to zoning issues. Than again Opus is making false promises to startup customers!!! I personally dont have money to just give to this company for a service I couldnt benefit from!!! 
  Sincerely,
  
  *************************

  

  Business response

  06/06/2024

  Opus does not assist clients to have their business approved by the State.  We are a virtual office provider.  Office is the key word.  We offer the client tools to startup their business.  The tools are a phone number, fax number, live reception answering, call forwarding, mailing address all for $99.00 per month and when needed in many of our locations there are meeting rooms to rent separately to meet with their clients.  Most virtual office providers that are in a brick and mortar do not own the building.  When potential clients call Opus before starting up their business, they are informed exactly what is offered.  At no time do we offer the client assistance to have their businesses approved by any municipality, city, or state, this is not a service we offer or advertise. We understand that there are many aspects of setting up a new business, but this is something the client should have sought information on before starting.  Thank you.

  Customer response

  06/06/2024

   
  Complaint: 21775304
  
  I am rejecting this response because:
  Opus is lying because I did speak with a representative prior to starting their service. And what they are selling is professional addresses. There is no verbiage on their website. Nor did any representative explain that Opus can not help a startup get their business license. In fact Opus is encouraging startups to use their services. My 3 original attachments are from Opus website. There are absolutely no disclaimers at all that inform potential customers of any restrictions pertaining to the use of the address given. There is nothing telling potential clients that they cant use the address to obtain their business license. Like the post office lets potential customers know that the service is only for mail and packages. Opus cant say that they are helping startups with an address to use when the fact is the address cannot be used to assist customers in structuring their business. ****** Voice offers free telephone service. And the **** offers mail service. Both businesses are 100% transparent to their customers. They are not trying to deceive customers or leave any room for speculation! Opus is offering grandeur but delivering mediocrity!!! Opus needs to be transparent and ***** exactly what they can and cannot do for startups! Their customer service representatives and supervisors should be made aware of exactly what the company is and what it is not! Opus needs to put on their website and inform their staff that they dont actually help startups. In that they cant provide them with any zoning information. They did not and have not done this! Therefore they are deceiving consumers by withholding vital information. 
  Sincerely,
  
  *************************

• Initial Complaint

  04/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I started this service with very good intent to use it. I have since run into some financial issues that has caused me to not be able to afford even child care, so I certainly cant afford this extra money monthly. I went into my account to cancel and it had a date prepopulated to end my services on 5/27. I changed the date to 5/1, the confirmation email says 5/27. I sent an email to the company explaining my financial situation and asked that the date in fact be 5/1. This ask is so that I can at least try to honor their policy of 30 days cancellation notice which still wasnt clear/known to me until I went into cancel. But I heard back from them telling me that they cant change the date to 5/1. This to me says they are only concerned about the customers money and not the individuals as people. 5/27 is more than 30 days giving them a chance to bill me again causing me to be more in arrears. DONT DO BUSINESS WITH THEM. Now that they are not honoring their own policy I seek to have all of my money refunded to me. I havent even used the service. I started this service mid January 2024. I believe Jan 27, 2024 according to my email chain.

  Customer response

  04/02/2024

  They continue to send threatening emails and text messages about disconnecting my account and sending me to collections. Again, I was unaware of having to give a 30 days notice until I finally doing the cancel button in the account. I have not used this account. I was working on setting it up in the beginning and didnt complete the steps. I want to end this relationship immediately and I want my money back. Its unaffordable and they are just about the money. They dont care about real life situations. Its not made clear what their expectations are. They dont work with you. They just want the money. 

  

  Business response

  04/02/2024

  I have called and left the client a voicemail. If we cancel the account today there will be no further payments due.  If we cancel the account per the client's request then a final payment is due.  I will send an email to Client as well.

  Thank you.

  

  Business response

  04/03/2024

  I could not find where I could add this email to my answer.

  Thank you.

  Customer response

  04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Specifically, I have spoken with the company and they have closed my account and advised that I do not have a balance. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In November of 2023 I sent a customer complaint, which included a statement that I would not like to continue services with Opus Virtual Office. Rather than cancel my service like requested, investigate the issue that I addressed and offer any sort of accommodation, they sent me to collections! Here are is the emails that I sent in November 15, 2023. To Whom It May ********* spoke with ******** today around 2:50 PM EST to try and update my account. My card was compromised I emailed Opus on Nov 2 and informed them I could pay after November 9th when a new card was sent. I have a brain tumor and today I was having a difficult time with the keyboard and sight, I asked if she could take the card by phone and was told no. She was not willing to make an accommodation. She was rude and condescending, there was no reason for her to act in that fashion as I was not coming across as combative. When I asked to speak with a manager I was left on hold for long time, with no true intentions of connecting me with a manager. She then returns to the call and tells me her manager is unavailable. I feel as though her behavior was completely out of line and I do not think I would like to continue services with Opus at this time. This is not my first rude encounter with an Opus representative but I assure you this will be my last. My account should be paid up in full. Since I believe payment is to be provided prior to service, will I be getting a refund. Please note, I plan to escalate this matter as I find this unacceptable and while we may not have a great day everyday, we hope that professionalism is key. Also it takes a lot to ask for an accommodation and when that falls on deaf ears its not concerning. Thanks,***********************

  

  Business response

  03/21/2024

  Our billing department is reviewing the account.  We would like to know what is the billing adjustment Client would like to see?

  Customer response

  03/22/2024

   
  Complaint: 21454583
  
  I am rejecting this response because:

  The Request to cancel services was submitted in November of 2023. I asked for an accommodation that fell on deaf ears. Furthermore, to add insult to injury they sent me to collections after I paid them what I owed. 
  

  No, I am not satisfied with their blanket response. I want this bill adjusted. 

  
  Sincerely,
  
  ***********************

  

  Business response

  03/26/2024

  After reviewing the account,we have found that Opus Virtual Offices was not notified that the client wanted to cancel their account or of any illness they encountered.
  The last payment received on the account was 9/30/2023.  Account was permanently disconnected on 11/15/2023 for non-payment. Client sent email that they would make payment on 11/9/2023, however the credit card was not updated until 11/16/2023. Opus had also offered to waive the reconnect fee.  The credit card was declined on 11/16/2023.  The account remained closed and was sent to collections on 1/15/2024.  Currently, we do not feel an adjustment is warranted.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I engaged Opus Virtual Offices as a virtual office location for ********** Operations. The contract with them stated that the location I have my virtual office at included a staffed reception Monday through Friday during business hours (9-5) as well as receiving of mail on the behalf of our company and I could pick it up during those regular business hours Monday through Friday. From the beginning we had issues going to the location and finding no one at the reception area. Other people in the building would state that the reception person was doing gardening around the facility. We often had to leave and come back to check on mail. From the beginning of our contract we have never received any mail at the location. Multiple clients of ours had communicated with us that they had, in fact, sent mail to the location. This came to a head in the fall of 2023 when checks mailed by our clients were still not being received at the location. I even took it upon myself to mail a letter to our own company which was never available to be picked up and was never returned to me. In addition we still were not receiving reception service at the location and ***** attempted to deliver a package there for us and found no one and even stated that they believed the location to be closed. We ended up having to have it re-routed to a ***** location for pickup instead. After the ***** incident I reached out to the company in ******* by mail and email and received no response from them. I then put a stop payment on any further charges as we have never received the contractual services being paid for. We continued to send emailed complaints and eventually received a response on January 11, 2024 from *****************************, Operations manager who stated they hadnt received my previous communication and asked for us to tell her about the complaints. I responded with details but despite multiple email and phone calls to her no one has ever responded to my complaints.

  

  Business response

  03/12/2024

  We are currently investigating the status of the account during activity along with the complete service.  We should have this information within the next 24 hours.  Thank you.

  Customer response

  03/26/2024

   
  Complaint: 21367354
  
  I am rejecting this response because:
  I have spoken with a representative of Opus after receiving the complaint you forwarded.  Her name is *******************************.  While she did speak of a settlement to refund money to me she said she would have to submit it through the BBB for me to review and respond to since the complaint came through them.   To date I have not seen any settlement come through only that the comment in the letter you sent that said they were investigating my complaint.   As such this complaint definitely needs to stay open until they do follow through with some response and offer of settlement as they had indicated verbally they were going to.
  
  Sincerely,
  
  *******************

  

  Business response

  03/26/2024

    Hi, I have sent a few emails and left a voice for client with what we spoke about which was to move to a new location and yes we will either refund him or credit his account if he chooses to take a new location. Please call me at                ************ or email to ****************** and I will clear this immediately. I apologize if I misinterpreted the process we were going to take.  I look forward to speaking with ************.

   

   

  

  Business response

  04/03/2024

  I have called and emailed this former client half a dozen times.  Any more calls or emails I will feel like I am harassing him asking the same thing over and over.  How long before this is closed and then how many times does the customer get to come back to say complaint needs to stay open.

  Thank you.

  

  Business response

  04/05/2024

  The final email sent to ************ is that we would reactivate his account and process a credit to his account for his previous issues with the location.  A half dozen emails along with a half dozen calls were made.,

  We offered him another location which he turned down and he preferred to go back to the original location which was a bit of a surprise.  At this point we will await his response.

  Thank you.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I ordered a virtual office address for my company which I originally thought we needed. I placed the order and quickly realized that the service was not needed as our current address would suffice for our needs. According to what I signed up for it was just $99 for one month of service. I was ok with keeping the charge even though I was not going to need the services any longer. I originally could not find how to cancel and when I came around to calling the company they showed me how to do it which was very hard to figure out. They then told me that I had signed up for a 3 month minimum contract which I had sbsolutely not done and not agreed to at any point. They must have had it in some very small fine print that this is what was being done. After contacting them to cancel and that I have no use for this service and di not use it for even one minute they declined the refund and said I must pay for 3 months. I think this is a big scam and completely unacceptable.

  

  Business response

  02/26/2024

  We called customer to get a better understanding of the process that took place.  We came to a satisfactory agreement for customer and he will add to his ******************** once he receives the refund.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our Clinic would like to transfer our Practice Phone and fax lines to another company having terminated our contract with Opus Virtual Offices.For three days, we have called Opus repeatedly to issue a PIN which allows Ring Central to take over the ************* and port our numbers.Opus has not responded nor issued a PIN and since it takes several business days to complete the porting, we are losing business.

  

  Business response

  11/30/2023

  This is a very unreasonable complaint.  At no time did Opus Virtual Offices not communicate with the customer.

  1. 11/*********** - Customer requested porting of their number.

  2. 11/28 - We responded to the client that the information has been requested. (this is not information Opus Support has because it has to do with phone numbers, providers and carriers, therefore the information is different for all phone numbers)

  3. Customer called several times during the day and was repeatedly informed that the information was ordered, and we were awaiting the information.

  4. Within two business days we received the information, and it has been sent to the customer.

  5. Two business days is certainly a normal turn around. Also, we communicated with the customer every time they sent an email or called.

  6.  Information has been received and sent to customer:  ********** Address: **********************************************************

   

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our Clinic has given a 30 day notice to Opus Virtual Office and would like to transfer our ************* to another company.For three days, we have called repeatedly for Opus to issue a *** that allows the new company to take over the call service..Opus has not responded nor issued the *** and since it takes several business days to port our phone lines we are losing patient. Alls and business.

  

  Business response

  11/30/2023

  The Opus Virtual Offices customer has entered the same complaint back-to-back.

  This is a very unreasonable complaint.  At no time did Opus Virtual Offices not communicate with the customer.
  1. 11/*********** - Customer requested porting of their number.
  2. 11/28 - We responded to the client that the information has been requested. (this is not information Opus Support has because it has to do with phone numbers, providers and carriers, therefore the information is different for all phone numbers)
  3. Customer called several times during the day and was repeatedly informed that the information was ordered, and we were awaiting the information.
  4. Within two business days we received the information, and it has been sent to the customer.
  5. Two business days is certainly a normal turn around. Also, we communicated with the customer every time they sent an email or called.
  6.  Information has been received and sent to customer:  PIN: ****** Address: **********************************************************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I did a month to month contract with opus. I no longer use them as I spoke to ***** (a rep ) about it. Now I am receiving calls, emails about a lawsuit being filed against me for $258 of services that were not renders after I no longer used the company for virtual address.

  

  Business response

  09/27/2023

  Customer signed up in May 2023.  The initial contract is 90 days.  Customer made one payment on sign up and no other payment.  The amount sent to collections is due.

  Customer had another account with us in 2021 and that account was the account that billing switched to a month to month.  That account also defaulted.  If *************** would like to contact our billing department to go over details, please contact ********************************* at ************.

  Customer response

  09/27/2023

  This is not true I did not sign up for a 90 day contract, I signed up for a monthly/ month to month which I briefly to someone name ***** about not renewing following month. Attached is the contract showing I paid $99 which is the monthly rate. 

• Initial Complaint

  07/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I signed up for **** Virtual Office, June 19, 2023, to obtain an address for my company. I paid $199.00 for the service to receive my business address/ suite number.As of July 6, 2023, I have not been able to utilize any service from **** for my business because I do not have any of the accepted documents ****/ the *********** have on the list except my drivers license.All the documents I have to verify my identity are on the list as not accepted items.The service/ start up is not able to be completed. There is nothing **** can do to help me with the process because they say, it is the ************* requirements a service **** utilize for their company.This information should be presented as part of the process to receive services from **** before someone sign up to make sure said person is fully prepared to start up services with **** and can actually get the paid for service, not after you have paid your money, then find out that the services cannot start until a few more steps are completed and documents notarized.I requested a refund today July 6, 2023 for $199.00 fee I paid, June 19, 2023 for Virtual ************** that I cannot get or use because of identity verification documents I do not have that will get approved to complete the start up address for my company, so I can use **** services. My request was denied with no explanation, because **** do not have a valid reason/excuse to hold my money and service's for my business where never rendered. All the email stated was; I have spoken to several departments, no refund will be issued. From *************************, in accounting at **** today, July 6, 2023. **** has opted to keep my money, and the company was never able to give me any of the services I paid for, for my company.Prior to this, customer support told me through email, to go to my account to cancel the service and someone from billing will be in contact with me about my refund.

  

  Business response

  07/18/2023

  This account is the second account that the customer signed up for. 

  The customer signed up on March 2nd and provided her two valid forms of ID. The account was activated by March 6, 2023. One month later the customer cancelled said she was not ready.  Her account was entered to close as per contract as she was already 30 days into the service.  The closing date was June 2nd, 2023, however, customer defaulted and was then disconnected for non-payment May 12, 2023.

  Customer then signed up the new account on June 19th, 2023.  A request to cancel was put in July 6th, 2023 with no reason for cancellation.  Customer's complaint states she does not have a valid form of 2nd of ID but we already have her two valid forms of ID from the earlier account.

  ********************** has faithfully processed and activated customer's account. The cancellation date for this account is September 19th.  Customer had also uploaded her Driver's license for ID and her Mailbox Agreement.  There is no reason to cancel that you were not prepared for services.

  Thank you.

  Customer response

  07/18/2023

   
  Complaint: 20283930
  
  I am rejecting this response because:

  If **** had all my information on file, then we could have transferred it over with the new business address instead of going through the process of getting a new Mailing Agreement Notarized.

  That was the issue! I could not get the New Mailing Agreement Notarized because the document I was using was not accepted, and without that agreement, I can not receive my full mailing address (suite number) for my company, and that stopped me from being able to use **** services as a business location/ address.

  I reached out to **** support to let them know I was having an issue getting my document notarized/ coming up with a verification document on the approved list. If they already had all of my identity document's I used, someone could have stated that when I reached out and assisted me and all this could have been avoided. 
  I do not know why my document was not approved this time.

  That is why I requested a refund! I could not find anything on the approved items list to get my Mailing Agreement Notarized this time and I stated that in the emails we have between each other. No one still never said, we already have your verification from the previous time.

  I could be using my services right now with **** if that had happened.

  The previous services I started, I had to cancel because the, ******** Registered Agent contacted me, March 27, 2023, to inform me I could not operate under my current business name because it was not available.
  I reached out to **** support to inform them of this as well through email that I had to stop services/ stop operating under my former business name. 
  

  That is why I stopped the last services. **** seemed to not understand that. I am unsure why it is made to seem like I did not communicate any if of this while it was going on, but I have the emails for everything.

  All I wanted was help getting my Mailing form Notarized. 

   

  
  Sincerely,
  
  *******************************

  

  Business response

  07/19/2023

  ******,

  I will reach out to you by telephone today.

  Customer response

  07/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  Thank you!
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩