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Business Profile

Online Retailer

Factory Direct Saving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a charge of $5.95 taken from my checking account from a company I never dealt with in July 18th ****. Then the next day I was charged for ***** from the same company. I called the number associated with the charge and was told I supposedly filled out a surgery from an email I received opting to enter a sweepstake drawing to "possibly win" an Ipad. Why would I pay to fill out a survey????? Doesn't it work the other way! Then they said with that, I now have a membership to be paid monthly but could not tell me what the membership was for or even how to use. And I'm supposed to pay each month. I finally got them to cancel the membership with a cancellation reference #. But they would not give me a refund unless I call back with my bank branch on the line.... I asked to speak with a supervisor and they said there is no one else. They gave me 3 different store names - Factor Gadget Direct - Factory Direct Savings Store - Comete Dreams Simple of Now I have to close my back account due to the fraudulent account.

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a Ring-type of doorbell as a free gift with only a shipping and handling charge ($7.95) attached to an order I allegedly placed (I cannot remember what it was, and there is no credit card transaction for the date of the s&h charge). One week later a charge to my credit card appeared in the amount of $67.43. I called and emailed the company on 6/29/23; the call did not go through, and the email generated no response. I tried again on 7/10/23 and finally got through. The customer service rep transferred me to their fraud department. The woman explained this was a membership charge and it would appear monthly. I told her I did not sign up for any membership. She insisted I did and stated she would file a fraud claim. At that point, she made it clear (several times) that they would check the ** address of the order and I would be subject to a fine and possible charges for falsely filing a fraud claim. She then said she would refund $33.72 and discontinue any additional charges. The merchant on my credit card bill is DailyNoveltyStationery ********** NY. She told me that was a merchant number not a phone number (and yet, that is the number I used to reach her). She then told me her company was Factory Direct Savings and not Daily Novelty Stationery, and the membership is good for all of their stores. I do not participate in any membership clubs, and I certainly did not agree to Factory Direct Savings. This is definitely not a legitimate company or ethical company policy. I am looking for a full refund of $67.43 with no further charges.

  • Initial Complaint

    Date:06/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took 80 dollars out of my account.

    Customer Answer

    Date: 06/12/2023

    They charge me $80.00 for a subscription that I didn't want. 

  • Initial Complaint

    Date:03/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just looking at my bank statement and saw a charge that I had no idea what it was for. I scrolled down and found that I had been charged ten times for $67.32, plus an initial charge of $5.74, for a total of $678.94. I called my bank and was given a number associated with the charge. The phone number when to a company that represented 30 different companies. They found my charges. I asked for the name of the company charging me, which they gave--the Factory Direct Saving Store. I asked for a full refund. They said that they could only give me a 35% refund from the last payment ($33.66). I said No, I want a full refund. He upped the refund to 50% of the last payment. I said No, I want a full refund. He said that was the best he could do. I said OK. and am trying to contact Factory Direct for a full refund, because I had no idea that I was getting into this scam. I WANT A FULL REFUND! The man said that they sent me discount coupons or something via the internet. I saw no such emails. I WANT A FULL REFUND OF $645.28. Thank you. PS--The phone number that you give for the company does not work.

  • Initial Complaint

    Date:01/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2022 I foolishly responded to an online add to purchase a WiFi booster for $7.97. There must have been fine print I did not notice agreeing to pay a monthly fee for access to an online gadget store. When I noticed the charges I called and cancelled. I offered to return the WiFi booster as it did not work anyway. They agreed to cancel the subscription going forward only. Then a new monthly charge under a different name began hitting my account for $39.93/month. I did not notice for a few months and the description on my account statement is "GLAMOURSTOP" so I thought it was some product I bought while traveling. When I noticed the same charge hitting every month, I called. It took 3 phone calls before they could tell me what company/service was. At first the call center said it was a fitness app; but finally they said it originated with Online Gadget Store. My cancelation #C291794135 cancelled the January charge and supposedly stops charges going forward, but they said there is no head office or supervisor who can help with reversing prior month charges and I have no idea what the monthly charge "provided." This is obviously a complete scam and the monthly fees are truly for nothing! I would be incredulous if there is even one satisfied customer who believes they are receiving any value. I would like the $39.93 monthly charges for ***** through December refunded ($359.37 total) as the January fee only has been cancelled "as a courtesy."

  • Initial Complaint

    Date:01/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Janurary5th and 8th I agreed to pay **** for shipping to recieve a *****. They say it was for a entry into a sweepstakes. That's not what was stated in their e mail. I am guilty of not reading the whole trms and conditions. They charged me another ***** for a subscription to there company. When I called wanting to cancel and get my money refunded they said I couldn't because it had exceeded 3 days. They have me a fraudulent email address saying I could get a voucher and buy product of their website. They are scammers and fraudulent. I would like my ***** back. They can keep the **** I agreed to pay for shipping. Even though that was a lie and a scam also.

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received survey after getting items i ordered from a reputable company. The survey was for the shipping company. Took the survey and as a gift, select from list of products below just pay shipping. No purchase required. Cool, found the item I liked and ordered it. FREE, JUST PAY SHIPPING- TOTAL $7.95! Sweet! A day later the $7.95 came out of my account, a week later $63. Came out of my account. Go back and read through the ***** I am now getting charged a membership fee to a company I cannot contact. I finally reach someone after 3 attempts and over 90 minutes on hold, and it is a 3rd party answering service for the mystery company Factory Direct Savings. I did pay shipping on a sweepstakes opportunity and I will be receiving $150. in coupons for said company. I want to cancel my membership, they say I can do that. I ask for a refund for the over $70 and was told they could only give me a 1 time courtesy refund of 35%. And no there is no number to reach the company directly ?? ??

  • Initial Complaint

    Date:07/04/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been charging us $59.95 for three months for products that we never ordered and never received. The products were supposedly from a company call cantstophealth.com. We never ordered anything from either company. One or both of them is a scam and they stole our bank information.

  • Initial Complaint

    Date:06/14/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/2/22 (Saturday) I saw charges to my checking account and had no idea what it was about. This was a weekend. I was worried that my debit card was compromised so I cancelled it. On 4/4/22 (Monday), I went to my bank right away and they got involved. My bank figured out what the company was with the three separate charges and contacted the company. The company told me and my bank that I ordered watches, which I didn't. One charge was for shipping and handling, $7.95, one charge was for the watches $99.94, and one charge of $21.99 that is a monthly fee, not sure what for. After leaving the bank, I called customer service to look into this further. I spoke to a gentleman that told me that the watches would be coming in the mail, just return them to the **** (which I did when they arrived). The gentleman that I talked to told me that I would be refunded the $99.94; he would waive the restocking fee. He also said that I would be refunded the $21.99 fee but couldn't be refunded the $7.95 shipping and handling. I told him I didn't agree, that I should be refunded it all because I didn't place this order and it was a scam but that I would accept this. He gave me *** # *************. I called today 6/14/22 because I haven't received my refund. The lady that I spoke with today at first told me that they didn't have the watches. I tried to give her the *** # but she didn't want it. Then she said they had the watches but that I would be charged a restocking fee. I told her to look in the notes; that the restocking fee was waived. Then she said that I would get the full $99.94 but would not get the $21.99 because I didn't call within the 30 days of purchase. It told her that I did, twice. After looking again, she found record of the call with my bank but said that she will not refund the $21.99. I have a cancellation number of ******* from my call on 4/4/22 showing that this was cancelled within the 30 days.

  • Initial Complaint

    Date:05/07/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didnt notice attachment on survey i did for a free bag and they charged my account ***** without my permission as soon as I notice my account was charged I called and ask for a reversal of this charge and cancelation for membership this is a scam that said it was from *** club so thats the only reason why I trusted thus and did the survey I did contact my credit card and reported it as fraud please investigate this business so this doesn't happen to anyone else

Factory Direct Saving is NOT a BBB Accredited Business.

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