Complaints

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• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management company takes care of homeowners association dues for ********************* We notified the management company that we would be moving out in June. In June, we asked the company to stop payment on our ***************, totaling $1100, which were due on July 1. The secretary stated that she was going to stop the dues. The management company proceeded to charge us for the dues which was on an auto pay system, the secretary never removed us from the system. **************, the owner of the management company stated that it was our responsibility, and that it was our fault. He proceeded to hang up on us and will not return my phone calls. The secretary gave us false information and has not corrected the problem. We have asked that they write us a check and overnight the check based on incorrect charges or wire us the funds. They are refusing to return our *************** in a timely manner. It will be over 30 days that they will not have returned the $1100 withdrawal that they owe us.

  Business Response

  Date: 07/19/2023

  First, ****************** complaint is full of inaccurate, incorrect and misleading information.  ************** owned a home in the ********* of ******** which our company is the managing agent for.  *************** (not our office) is the entity that bills for and collects the quarterly assessment payments.  Our company does not receive any assessment payments to our checking account, they all go into the ******** HOA checking account. 

  Along the way, ************** signed up DIRECTLY (he provided his account and routing number to the bank) through the ****************** for auto debit from his account of the quarterly assessment fee which is $1,100.00 in 2023.  Our office had not part in his signing up for this service.  Upon closing, ************** did not stop the auto payment service that he signed up for and the 3rd quarter assessment fee was debited from his account.   As noted above, the money was deposited into the ******** HOA account as had been done all the previous quarters and not in the Haag Management Inc. account.  Upon ************** bringing this to the Association's attention, our office confirmed the payment and that the Association would cut a reimbursement check in the next Association check run which is July 25th.   We also advised to make sure they stopped the auto debit they signed up for through the bank.

  As ************** noted, he and his wife blamed our office for the problem and stated that our office should have informed them to stop this service.  We explained that our office is not involved with this service at all as they signed up for it directly with the **************** (actually don't know who from the ********* is signed up for it) but that the quarterly statement would no longer be sent to them and be sent to the new owner.  Their answer was that when *************** asked if there was anything else, we should have told her to stop the auto debit which again we are not involved with at all.  Bottom line, they forgot to stop the auto debit with the bank and it then became something we didn't do.

  We have returned every phone call made to our office.  They just have not liked the answers and have become very confrontational on the phone.  In fact, after a conversation with **************, *************** called and said her husband was very upset with our conversation (which I said I was also) and then proceeded to become confrontational also.  I did end the conversation with Mr. ***** *************** by saying I was hanging up as the conversation was going no where.  They kept using the word sham for some reason and clearly do not understand how the Association set up works.

  Bottom line, they will be getting the money paid back to them by the Association which is where the money was deposited once the check is cut and signed by the Board.

  Would be glad to discuss further at *******************.

  Thanks.