Business Profile

Property Management

Investments Management I, LLC

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Complaints

This profile includes complaints for Investments Management I, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/30/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My spouse and I were promised by **** a sales /rental representative that if we filled out an application to rent apartment 811 at Waterway Village he would have us moved before Kanuary 1st and that we only needed our paystubs and IDs. My spouse told Mr.**** that his credit wasn't to good and that he had a recent voluntary repossession and Mr. **** told us Not to worry that in the worse case scenario we will be ask to pay 2 deposits (***** + *****= 3300) plus the month of rent for January(*****) total =*****. Minus a 500 dollars deposit. Total = *****. In the event we were NOT approved the 500 dollar deposit was going to be returned, but if we decided NOT to accept the apartment Investment Limited will keep the 500 dollars. We agreed and proceed to filling out an application. Upon filing the application Mr.**** would not take our phone calls and Miss Mirieli contact us and said she was dealing with our case and that it was impossible for us to be able to move before January 1st and then later send us an email congratulating us letting us know that we were approved and we needed $5,852 dollars to be able to move and we needed to pay this money on January 2nd or we forfit the $500 initial application deposit. This people were very deceivefull, never telling us the truth about the process and the amount of deposit we might have to pay. This is very unfair, immoral and fraudulent behavior towards the public. We even ask for a few days to attempt to round up the money and Miss Mirieli reply that she spoke with her Manager ****** and she said there's nothing they could do. That if we don't bring the $5852 by January 2nd we loose the apartment and the $500 initial application deposit. We feel we were scammed, lied and taken advantage off by Not providing the truth about the process and the cost. Please help us .
Customer Answer
Date: 12/30/2024
Attached is the form Miss ******* Garcia gave us with the rent rate($1,650) and what we needed to fill out the application. **** with a high light is the part that says " Max deposit 2 months ($16502) + the rent ($1650)= $4,950. NOT $5,852 Which is the amount they asking us to pay to move in.
Business Response
Date: 01/02/2025
Please see attached response to complaint #********.
Initial Complaint
Date:04/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my profound dissatisfaction and frustration with how TIVOLI Park (799 rich dr 107 and 951 SK 522 has been handled. Despite numerous attempts to address issues of vital concern, including a severe ***** infestation and maintenance problems, I find myself in an untenable situation that has significantly impacted my well-being, finances, and peace of mind.First and foremost, the persistent ***** infestation within the apartment has been a pervasive issue for the past eight months. Despite my consistent efforts to eradicate the problem by engaging professional pest control services and implementing stringent cleanliness measures, the infestation persisted, making the living conditions unbearable. This issue has not only compromised my health but also resulted in additional financial burdens as I had to spend considerable amounts on pest control products and eating out due to the inability to use the kitchen facilities, inside the dishwasher, cabinets and food storage.Moreover, the relocation offered by your management team to another apartment, 951 SK 522, proved to be equally problematic as it also suffered from a ***** infestation. This recurring issue across multiple units within the property is deeply concerning and reflects poorly on the overall maintenance and cleanliness standards of the premises.Furthermore, the discovery of mold behind the dishwasher and on top the laundry facilities in my previous apartment, ***************, was distressing and undoubtedly contributed to the health issues experienced by myself and my daughter. Despite bringing this matter to your attention and providing photographic evidence, the response was inadequate, with only a superficial attempt made to address the problem.In light of these unresolved issues and the detrimental impact on my physical and mental well-being, I engaged in discussions with **** regarding the termination of my lease agreement. **** assured me that I could terminate the lease without penalty given the exceptional circumstances I had endured for eight months. She informed me to come in to sign the determination after verbally telling me that she is working on getting my deposit back and waiving the termination fee, why did she lair? After I left the complex I received a bill of $7063, which included the retention of my deposit, which is both unjust and unconscionable. Plus I left on 10/6/24 and they rented out on 10/06/24. No money was lost from the complex. The financial burden imposed on me by your actions, coupled with the emotional distress and health concerns arising from the substandard living conditions, cannot be overstated. I am currently residing in a long-stay hotel due to the financial constraints caused by the exorbitant fees demanded by your company, further exacerbating my predicament.I implore you to reconsider your position and take immediate steps to rectify this situation. Specifically, I request the following:1. The return of my full security deposit in accordance with the terms of the lease agreement. $2,050.00 2. The waiver of any termination fees or additional charges levied against me, given the circumstances surrounding the termination of the lease.3. Compensation for the financial losses incurred as a result of the inadequate living conditions and the need to seek alternative accommodation. $5,000.00 4. Urgent action to address the ongoing ***** infestation and maintenance issues within the property to ensure the health and safety of current and future tenants.Failure to address these concerns promptly may compel me to explore legal avenues to seek redress for the damages incurred. I sincerely hope that we can resolve this matter amicably and expediently to avoid further escalation.Please contact me at your earliest convenience to discuss a resolution to this matter. I am available for a meeting or discussion at your convenience.Thank you for your attention to this matter. I look forward to your prompt response.
Business Response
Date: 05/06/2024
Dear [BBB Representative],

We are writing in response to the complaint filed by ************************* regarding her lease termination request for unit 522 at **********. We appreciate the opportunity to address her concerns and provide clarification on the matter.

Firstly,we acknowledge the steps taken to accommodate ******************** previous concerns regarding ***** problems in her previous unit at ******************************. We facilitated her transfer to unit 522 at **********, a unit with upgraded amenities and a preferable location. Upon her move-in on April 7, 2023, a thorough inspection was conducted, and no roaches were found. This was documented in the Move-In Checklist, which **************** reviewed and signed.

It is important to note that **************** reported encountering roaches several months after her occupancy. Based on our assessment, it is reasonable to assume that these pests were inadvertently introduced through personal belongings from her previous residence. Nevertheless, we promptly addressed any concerns she raised during her tenancy.

Regarding ******************** request for early lease termination, it is crucial to highlight that she signed and initialed the lease agreement, which clearly outlined the consequences of such action, including an early termination fee equivalent to two
Customer Answer
Date: 05/06/2024

Complaint: 21602812

I am rejecting this response because: The information provided is inaccurate. I have resided at ************** 799 for many years with minimal issues regarding roaches, which were under control. However, in either April or March of 2022, new neighbors moved in next door, and subsequently, additional people moved into the two-bedroom apartment without proper supervision or oversight from management. With over seven occupants, the infestation of roaches began. Despite numerous complaints and visits to the office, action was only taken after extensive persistence, culminating in a fumigation of the adjacent unit. By this time, my own residence had become overrun with roaches, infesting cabinets, the dishwasher, and even the living room food storage. The severity of the situation impacted my health and well-being, resulting in missed workdays due to sickness and sleep deprivation, alongside increased expenses from eating out as my kitchen was rendered unusable.

Moreover, I endured mold issues at 799 due to improper washer and dryer installations, further compromising my health. ****, the manager, was well aware of these circumstances, witnessing my distress firsthand on numerous occasions. Faced with this untenable situation, I expressed my inability to continue living there, prompting the offer of a transfer to apartment 522. Prior to the move, I took extensive precautions to prevent the transfer of roaches, leaving many belongings in storage and disposing of others. Despite these efforts, I lived without couch for over two months in the new unit, employing plastic coverings and tape, and ***** products as seen in the provided images.

Contrary to claims, apartment 522 had been unoccupied for two months prior to my occupancy, evident by the absence of roaches upon arrival. It is also fallacious to suggest that I waited several months before addressing the issue, as I promptly initiated extermination orders upon sighting roaches in the kitchen. I move in 04/07/23. Despite repeated efforts, including the first order on 05/31/23, 06/12/23, 07/06/23, 07/31/23, 08/01/23, and 09/13/23, the problem persisted. See the attachment of order place to prove it. The financial strain was compounded by monthly rent increases and late fees of $250, I paid my rent every month even though I request many time to wave the later fee due to the extra expense and anxiety due to roaches I was denied. AS for the check that was return I had a issue with my bank resulting from a fraud alert, causing the return check, that I was charge over $250 late fee plus $ 40 of return check . It was paid.
Given the untenable living conditions, I was assured by **** that my deposit would be refunded, and the termination fee waived, as she was actively seeking resolution. Therefore, when I was instructed to sign termination papers, I interpreted this as a sign of approval for my concerns to be addressed.

"**********************;<************************************> Fri, Sep 22, 2023, 6:26?PM
to Sol, *****, me
I was trying to see if the main office will allow you not to forfeit the deposit with the 10 days notice and waive the termination fees"
**********************;<************************************> Fri, Sep 22, 2023, 8:43?AM
to *****, me
Ill send this to main office ****** lets talk about it later on today
************************* "

Sincerely,

*************************
Business Response
Date: 05/22/2024

Dear ****************,

Thank you for reaching out and providing your perspective on the situation. I've carefully reviewed the notes from our manager, and I appreciate your willingness to share your side of the story. However, it seems there are some discrepancies between our records and your account.

According to the information available to us, the manager facilitated accommodations for your transfer to another unit, which was not only different but also upgraded and in a better location. Upon the initial inspection, you signed off on the cleanliness of the unit, confirming that it was free from roaches. It's disheartening to learn that several months later, you reported encountering roaches again.

Regarding the supervision of new tenants moving in, I must clarify that our managerial responsibilities typically involve processing applications, conducting necessary checks, and ensuring the overall compliance with our leasing policies. While we aim to provide a smooth transition for all residents, the day-to-day supervision of moving individuals falls outside the scope of our duties.

We understand that financial difficulties may arise for residents, and as a result, late fees may be incurred for rent payments made after the due date, as well as for any NSF issues. Our records indicate that you provided notice to vacate on October 6, 2023, the same day you moved out. Additionally, it appears that **** noted the charges of early termination fees equivalent to two months'rent on your notice to vacate.

We value our residents and strive to address any issues they may encounter during their stay with us. **** has been an integral part of our team for years and is known for her dedication to assisting residents with their concerns. It's surprising to hear that negotiations did not take place, as typically, we endeavor to resolve such matters amicably prior to a resident's departure.

In situations where lease agreements are terminated prematurely, residents are usually required to sign a release to waive termination fees and to waive the 60-day notice required as per your lease. Unfortunately, it appears that this process was not followed in your case. While we sympathize with your situation,we must adhere to our policies consistently for all residents to maintain fairness and integrity within our community.

We understand your intentions to seek legal advice, and we are open to engaging in dialogue with your attorney to address any further concerns or questions you may have. Please provide us with your attorney's information, and we will ensure that our legal team communicates with them accordingly.

Thank you for bringing these matters to our attention, and we remain committed to resolving them in a fair and transparent manger.
s why here...
Customer Answer
Date: 05/29/2024

I'm disputing this response because of numerous inaccuracies. The seven months mentioned are incorrect; I received a blank document from the office, not a completed one. If it stated I had to pay two months' rent and forfeit my deposit, I wouldn't have signed it. I'm currently staying with my family in a long-stay hotel, with all my belongings in storage. Your company rented out the apartment the same month I vacated, without losing any money. I'm suffering from anxiety and depression due to a severe cockroach infestation, which exacerbates my phobia of roaches. I'm only asking for the waiver of fees and the return of my $2000 deposit. **** was aware of my desperate situation and the financial strain it caused me. She news I had to borrow money to move out so quickly because I couldnt continue living there. This experience has nearly cost me my job and continues to trigger anxiety attacks whenever I encounter roaches. If this not get resolved I will get a lawyer to help me. Because this is not fair that you can take advantage of people like that.
Sincerely,

*************************
Business Response
Date: 05/29/2024
Good afternoon, is there a reason why we keep getting this? We answered multiple times.
Customer Answer
Date: 05/29/2024

Complaint: 21602812

I am rejecting this responded because of numerous inaccuracies. The seven months mentioned are incorrect; I received a blank document from the office, not a completed one. If it stated I had to pay two months' rent and forfeit my deposit, I wouldn't have signed it. I'm currently staying with my family in a long-stay hotel, with all my belongings in storage. Your company rented out the apartment the same month I vacated, without losing any money. I'm suffering from anxiety and depression due to a severe cockroach infestation, which exacerbates my phobia of roaches. I'm only asking for the waiver of fees and the return of my $2000 deposit. **** was aware of my desperate situation and the financial strain it caused me. She news I had to borrow money to move out so quickly because I couldnt continue living there. This experience has nearly cost me my job and continues to trigger anxiety attacks whenever I encounter roaches. If this not get resolved I will get a lawyer to help me. Because this is not fair that you can take advantage of people like that.

Sincerely,

*************************

Sincerely,

*************************
Initial Complaint
Date:04/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday, April 8, around the afternoon time, I had my car parked in front of the office building located at **********************. I work from this building as a **** Estate Agent with the ***** Company in Suite #***. I had a piece of their roof fall on my windshield and create minor scratches on the hood of my car. Now since the incident, I have been trying to get in touch with them. I have received communication only by phone with all of my emails unanswered. Any time I got them on the phone they always answered impatiently even though they are at fault. I have tried to settle this incident and work with them however I have not received any cooperation. I have a police report filed clearly showing that they are at fault. I would either like for them to pay for the damage or take it up with their insurance. It seems unfair for me to take it up with my insurance as it may increase my rate. It is unprofessional for them to leave all the work to me when they are at fault. I had to consistently chase them for a solution with no clear answer of what to do. I left them an email last Wednesday, April 10. In our last conversation on the phone, the property manager, *****, started yelling at me since I had been calling multiple times to receive an answer. I would like to get this resolved, if you can help in any way that will be very appreciated. Thank you so much!
Business Response
Date: 05/06/2024
I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
Although we understand your concerns, the issue reported was a non-fault of our company or of your fault. In *******, all car insurance carriers also understand that a cracked windshield can happen at no fault and will repair your windshield without penalty or increased rates to the insured. My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future.
Initial Complaint
Date:02/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November of 2023 My roommate and I moved out of our apartment in Waterway Village after living there for 3 years. In mid December of 2023 we received notice that not only would we not be receiving or security deposit of ***** dollars back, but that we would also be charged and additional 94 dollars. The reasoning for not receiving our money was for damages to the stove (******), of which we put in multiple request to have fixed while living in the complex months prior to moving out. We were told in person by maintenance themselves that this issue would be resolved. We were also charged for damages to the refrigerator (******) of which was in working order all 3 years of us living there as well as upon move out. On top of everything we were charged an excessive cleaning fee. We have video proof from move in and move out of the conditions of the apartment and strongly believe that we outside of normal wear and tear from living in the apartment for 3 years, no damages were made and we are entitled to receiving our deposit.
Business Response
Date: 02/26/2024
February 26, 2024

BBB Serving Southeast *******
**************************
***************, ******* 33407

Re: ******************* | Complaint ID: ********

To Whom It May ***************** am in receipt of the complaint sent to your office by ******************* regarding the security deposit and balance on the account.

The charges imposed upon the security deposit are accurate and ******************* has a balance of $94.01 owed to Investments Limited. I have attached for your records the executed lease agreement, the copy of the original statement of deposit account with proof of certified mail as well as photos.

Should you have any other questions, please feel free to contact me at ************.

Sincerely,
**********************************
*************** Area Manager
Investments Limited
1600 Island Shores Drive
Greenacres, **. 33412
Tel: ************ Ext. 611
Fax: ************
Initial Complaint
Date:01/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Customers apartment complex Royal Palm Plaza owned by Investments limited refuses to return apartment deposit citing bogus repair bill and new tenant (loss of rent) bill after employee of Royal stated no penalty was to be charged.
Business Response
Date: 02/21/2024
THE RESIDENT BROKE HIS LEASE EARLY AND WAS ALWAYS TOLD HE WOULD BE RESPONSIBLE FOR LOST OF RENT. THE EARLY TERMINATION ADDENDUM HE SIGNED AT MOVE-IN MADE HIM RESPONSIBLE. THE NEW RESIDENT MOVED IN ON NOVEMBER 15TH, 2023 AND ************************ WAS CHARGED 14 DAYS FOR LOSS OF RENT AS SHOWN ON HIS SETTLEMENT STATEMENT. (SEE ATTACHED) THE BOGUS CHARGE HE REFERS TO WAS CAUSED BY HIS DECISION TO REMOVE A FIRE ALARM SPEAKER TO INSTALL HIS PROJECTION TV. THIS RESULTED IN A TROUBLE SIGNAL MONITORED BY ************** SERVICE **** WE WERE NOTIFIED OF A TROUBLE SIGNAL ON THE 8TH FLOOR. THEY PROCEEDED TO TRACE THE ISSUE WHICH MEANT ENTERING 27 UNITS LOCATED ON THE 8TH FLOOR. (SEE ATTACHED LETTER FROM ************** SERICE ****)
Initial Complaint
Date:09/14/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The reason this is over a year ago is because they sent ** to collections without notifying anybody.Both myself and my wife were laid off during the pandemic and couldn't pay our rent from Island Shores. When we contacted the building manager (**********************) about changing our payment situation, he said, "we are all hurting. No." So we had to move out of our apartment because we couldn't afford it. We told him that we would be moving out early and he did not tell us anything about early termination fees and EVEN SET OUR TERMINATION DATE. Now we are getting charged over $1000 because we were forced to move out early. We left them the 2 months rent security deposit, paid for professional cleaning of the apartment, and returned all of the items they asked for (basically just keys/keycards). We didn't hear back from them AT ALL before they sent us to collections. I REPEAT, they sent us to collections without any correspondence since the day we moved out. The only bill we ever received was on our way out the door. When we tried to contact them, they either didn't answer or refused to speak with us (they kept saying they didn't speak good enough english to help me). This seems incredibly predatory and I feel like they (both the collections agency and Island Shores) are only harrassing us because they know we aren't able to pay it. Their contract is so confusing - they have 18 pages of addendums that cancel each other out and the wording can be interpreted so many different ways. One addendum says "that we do not agree to liquidated damages or an early termination fee, and I/We acknowledge that the Landlord may seek damages as provided by law and indicated on Page 5, Paragraph 34 of this Lease Agreement." First off, we were charged liquidated damages...BUT, page 5 paragraph 34 states we need 60 days notification. But we talked to **********************, the building manager, whom set our date and never explained that we would be charged. These people are predatory slum lords.
Business Response
Date: 09/21/2023
September 21, 2023

BBB Serving Southeast *******
**************************
***************, ******* 33407

Re: ***************** | Complaint ID: ********

To Whom It May ***************** am in receipt of the complaint sent to your office by ***************** regarding the balance on the account.

First and foremost, I would like to address ***************** terminated the lease agreement prior to expiration without 60 days written notice. The account was revised and adjusted on February 1, 2023, after ************ disputed the original charges. The charges imposed upon the security deposit are accurate and ************ has a balance of $1,028.00 owed to Investments Limited.

I have attached for your records the executed lease agreement, the copy of the original statement of deposit account with proof of certified mail as well as the copy of the revised statement of deposit account.

Should you have any other questions, please feel free to contact me at ************.

Sincerely,
**********************************
*************** Area Manager
Investments Limited
1600 Island Shores Drive
Greenacres, **. 33412
Tel: ************ Ext. 611
Fax: ************
Initial Complaint
Date:07/14/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lived at Waterway Village Apartments for 5 years and have endured the most deplorable and unfair living conditions you can imagine. On 8/10/2022 my AC went out and I put in several maintenance requests asking for it to be fixed and was ignored, my children and I went without AC for almost 3 weeks in Floridas 96% weather, this caused condensation in the apartment which eventually led to mold. I made my first maintenance request regarding mold on 2/23/2023 and it was also ignored. I sent several direct emails to the manager ******************************* pleading to get it rectified because my 9year old has respiratory and this was dangerous for her. They sent someone to look at it, nothing was done and the mold kept growing. My lease was up for renewal on 4/30/2023 and I explained to ********* in the office that it is unfair for me to sign a renewal when they have not taken care of the mold. They did not take care of it and I did not renew. On May 1st I received a letter stating that Im now on month-to month lease and my rent was doubled, I immediately sent in my 30 days notice (I was no longer under a yearly lease or any contract so there was no need to provide 60 days). I moved out on May 26th, the apartment was in pristine condition apart from the mold and missing blinds which I have video proof of and Im now being told I forfeited my deposit because I moved out before the 60 days they suggested. Why would I be forced to remain in a mold-infested apartment that is slowly killing me and my children? I provided my notice, I was no longer under a contract, i was living in inhumane conditions with my children, we lost all our clothes and shoes due to mold, and now I am being refused my deposit, and on top of that Im being told that I owe over $500 even though I have video records of the apartment being in better condition than it was when I moved in. ****** is rude and nasty and has no respect, the management company is negligent with mold, garbage, broken appliances, roaches
Business Response
Date: 07/25/2023
July 25, 2023

BBB Serving Southeast *******
**************************
***************, ******* 33407

Re: ***************************** | Complaint ID: ********

To Whom It May ***************** am in receipt of the complaint sent to your office by ***************************** regarding the statement of deposit account received.

First and foremost, I would like to address ********************************* emailed the management office a statement disputing the charges and attached I have provided a copy of the response. The charges imposed upon the security deposit are accurate and ********************************* has a balance of $565.00 owed to Investments Limited.

I have attached for your records the executed lease agreement, the copy of the email sent to your office regarding the **** system replacement, the copy of the email sent to ********************************* as well as a copy of the notice of termination of month-to-month tenancy.

Should you have any other questions, please feel free to contact me at ************.

Sincerely,
**********************************
*************** Area Manager
Investments Limited
1600 Island Shores Drive
Greenacres, **. 33412
Tel: ************ Ext. 611
Fax: ************
Customer Answer
Date: 07/25/2023

Complaint: 20323011

I am rejecting this response because:
These claims that the ** was dealt with on the same day is false and an outright lie. I have attached the numerous maintenance requests pleading for someone to come and take a look at the ** (this went on for almost 2 weeks, I was unable to attach all the requests but they are available upon request) This is the reason for the mold growth which means Investments Limited broke their end of the rental contract due to negligence and is solely responsible for intentionally putting my familys lives at risk. I kept the apartment fully ventilated and the filter was changed on a monthly basis. Due to the serious health risks we incurred, and due to the contract being breached by Investments Limited, I should be able to vacate the premises as needed.
I received notice of the month to month notice on May 1st and on that same day provided written 30 days notice to vacate the premises. I was no longer under my initial yearly contract which required a 60 days notice to vacate, nothing else was signed, and if Im on month-to-month tenancy, without a contract, there was no legal binding to provide a 60 day notice at this point. I still provided the written 30 days notice as notification and to make the office aware.
I have video recordings with date and time stamped of our move out process which showed the apartment being left in perfect condition (except for the mold) and unless Investments Limited can provide real evidence disputing the condition of the apartment (with proof this is in fact the right apartment), I will maintain that this is a lie as well.
Investments Limited breached our contract by not taking care of the ** issue which in turn caused mold, putting my familys health at risk and caused us to lose most of our belongings, and now they want to take my deposit and add additional charges stating that I owe them??!!! That is not fair and I will fight this with everything in me. STOP LYING and return my deposit and issue an apology to me and my family. Have some decency!

Sincerely,

*****************************
Business Response
Date: 07/26/2023
July 26, 2023

BBB Serving Southeast *******
**************************
***************, ******* 33407

Re: ***************************** | Complaint ID: ********

To Whom It May ***************** am in receipt of the response from ***************************** regarding the complaint sent to your office by ******************************

I believe the documentation provided is not being properly evaluated by *****************************. Please refer to the documentation provided as well as the lease agreement.

Should you have any other questions, please feel free to contact me at ************.

Sincerely,
**********************************
*************** Area Manager
Investments Limited
1600 Island Shores Drive
Greenacres, **. 33412
Tel: ************ Ext. 611
Fax: ************
Customer Answer
Date: 07/31/2023

Complaint: 20323011

I am rejecting this response because:
The situation was caused by negligence on the part of Waterway Village/Investments Limited. The mold was caused by neglecting to properly maintain and fix our AC system in a timely manner, which in turn caused health issues and loss of personal property which prompted me to relocate my family as soon as possible. I will not lose my deposit because of Investments Limited failure to uphold their end of my rental contract (ie: ensuring the apartment is not a health and safety risk and providing maintenance as requested). They breached the rental contract, not me. I was not even under a contract when I gave my 30 days notice so there was nothing to breach, hence no reason to hold on to my deposit.
The document was in fact thoroughly reviewed and I am still owed my deposit. Please forward my deposit to the address provided upon move out.

*****************************
Initial Complaint
Date:05/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a resident of waterway village I can say the the community is a complete mess. Maintenance is terrible , the pools and gym are never assessable, and the gate never works. There has been 2 homicide shootings in the neighborhood and no tenants were notified. However, the main issue that I am having with the leasing office. None of the other tenants listed on the lease were emailed any documentation possible lease renewal. When confronted of that by my roommate the leasing staff yelled at her and used foul language. I was on the phone and was completely mortified on how they treated her. I was recently grieving the death of a loved one the weekend the email was sent and had not check my email until two days after. I immediately I contact the leasing office to notify them of my decision with the lease and according to them I had not make the 60 day criteria. My roommates who're on the lease could have been able to rectify that, if they were properly notified. Instead the leasing office threatened ** stating to due another month rent in order to have a clear rental history and not giving ** any other options
Business Response
Date: 05/10/2023
May 10, 2023

BBB Serving Southeast *******
**************************
***************, ******* 33407

Re: ************************* Complaint # ********

To Whom It May ***************** am in receipt of the complaint sent to your office by ************************* regarding notice to vacate at end of lease at Waterway Village Apartments. The information provided by ****************** is false.

First and foremost, I would like to address ****************** concerns for not having pool and gym access. ****************** has full access to the gym by utilizing the amenity key given to her at move in. The gym hours are the same as the office hours. ****************** has full access to the pool; however, the pool is currently under resurfacing renovations and major leak repairs therefore until the work is complete, no one can use the pool. ****************** indicated concerns about the incident that occurred at Island Shores and that no tenants were notified. However, I have attached a copy of the mass email sent to ALL residents at Island Shores and Waterway for your review.

Ms. ******** main concern is the fact that the residents of apartment 214 Waterway Village Court have failed to provide 60 days written notice of intent to vacate prior to the lease expiration date. As a result, ****************** is placing fault on management. An email was sent to the email listed with management regarding the lease renewal on April 28, 2023, at 11:01 AM. At NO time whatsoever has anyone from the office yelled or used foul language. We always conduct business in a professional manner and require the same from our residents. ****************** and all the residents at Island Shores and Waterway Village are aware the office is always video surveillance, as there is a sign at the front door indicating so. But most importantly to clarify, the leasing staff did not speak to *********************************** when she entered the office, but it was I who assisted her while she was on the phone with ******************* ******************************* was also present. At all times we were professional and explained each part of the lease. Even when ****************** yelled so this is the way you scam people, we remained professional, calm and indicated that the lease is clear, the signatures indicated that they understand and agree to the terms and conditions of the lease, therefore at no time whatsoever has anyone scammed anyone. I provided both ********************** and ****************** with their options and gave ********************** the notice to vacate form with the copy of the lease.

I have attached for your records the executed lease agreement, the copy of the email sent to the email listed with the property as well as a copy of the mass email sent to the entire property including ****************** regarding the unfortunate incident at Island Shores.

Should you have any other questions, please feel free to contact me at ************.

Sincerely,
**********************************
*************** Area Manager
Investments Limited
1600 Island Shores Drive
**********, **. 33412
Tel: ************ Ext. 611
Fax: ************
Customer Answer
Date: 05/10/2023

Complaint: 20041263

I am rejecting this response because: the leasing office of Waterway Village has not been accessible since Ive moved in the apartment complex. My main concern is not even the amenities provided by the apartment complex but more so about yesterdays incident when *********************** went to the leasing office to notify staff that she was not emailed regarding the renewal of the lease. I am fully aware of what is stated in the lease as far as 60 days notice however there are three tenants on the lease who are not dependents nor minors. They should have been CCed in the email as well in the email that you link just now and your response clearly shows that you owe me emailed myself I only. I was grieving a death of a loved one and was out of town for a funeral , I would just like the leasing staff and the company to acknowledge that they were at fault for treating *********************** poorly when she entered the leasing office and being yelled at I was on the phone on mute so there has been no way you could have heard me say anything. you are quoting a phrase that I have said two days prior to the event that I am talking about. I have no issues with forfeiting my deposit however, all I ask is that we acknowledge there was some failures on both parts and that our rental history is not tarnished. Also like to add that the renewal email was sent to me on April 28, which was the day before my relative funeral. Once *** had a chance to look at the email. I immediately contacted the leasing office however, they did not answer the phone per usual.

Sincerely,

*************************
Business Response
Date: 05/11/2023
May 11, 2023

BBB Serving Southeast *******
**************************
***************, ******* 33407

Re: ************************* Complaint # ********

To Whom It May **************** am in receipt of the rejection of response. At no time has management failed to comply with notifying Ms. ******* and the other roommates of the lease renewal. The fact remains that Ms. ******* signed a lease and is bond by the terms of the lease. Any questions or concerns regarding the end of lease procedures are in the lease agreement. Thank you in advance for your prompt attention to this matter.
**********************************
*************** Area Manager
Investments Limited
1600 Island Shores Drive
**********, **. 33412
Tel: *********************
Fax: ************
Customer Answer
Date: 05/11/2023

Complaint: 20041263

I am rejecting this response because:
The leasing staff was unprofessional and rude and questioned my decision to leave a complaint on the Better Business Bureau. Asking me why , as if an answer was owed to them. I completely understand the terms of the lease. Their failure was a lack of costumer service.
Sincerely,

*************************
Initial Complaint
Date:03/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to the apartment complex and was asked to fill out an application and pay a holding fee for a specific unit I did pay $100 for the application and $500 for holding the upcoming unit.When they reach out with the total for the movie fee, i told them that I will think about it and will get back with them with my decision because they said that the $500 would be nonrefundable if I chose not to move in. I called them the next day and spoke with ****** the lease specialist and informed her of my intentions to move in as planned for April 23rd when my lease agreement ends at my current place.A few days later I received a call asking me to move up my move-in date to Mid May due to the particular unit I paid a holding fee was not available anymore due to the current resident extending their lease and they didn't have anything on the dates i needed to move in, which would not work because that would leave me homeless. i reached out to ****** and asked that since the unit i paid for or any units were not available to move in on the day I needed that they now pay me back the holding fee of $500 for me to look elsewhere.****** said she would talk to her manager and get back with me, when ****** called me she gave me 3 options 1. to move in March which I couldn't do because I would have to abandon the current lease.2. Move in May 3. Move to a whole different location which is on the other side of town, I explained to her that I couldn't take this offer due to having to drive out so far.I asked that I get refunded the money due to them not being able to meet my needs of what I paid for.I also spoke to the property manager who told me to file a complaint if I felt like that, I also reached out to their cooperate office but to no avail.
Business Response
Date: 04/03/2023
April 3, 2023

BBB Serving Southeast *******
**************************
***************, ******* 33407

Re: Docus Sampa Case # ********

To Whom It May ***************** am in receipt of the complaint sent to your office by *********** regarding payment for application at Island Shores Apartments.

I have attached for your records the executed occupancy standards signed by *********** agreeing to the terms and conditions that the Application fee of $100.00 and Administrative fee of $300.00 are nonrefundable. A refund in the amount of $200.00 has been processed and submitted to the accounting department. Docus Sampa will receive the check to the last known address.

Should you have any other questions, please feel free to contact me at ************.

Sincerely,
**********************************
*************** Area Manager
Investments Limited
1600 Island Shores Drive
Greenacres, **. 33412
Tel: ************ Ext. 611
Fax: ************
Customer Answer
Date: 04/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Docus Sampa
Initial Complaint
Date:01/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** is refusing to return security deposit with no damages.
Business Response
Date: 02/14/2023
In order for a tenant to move out, they have to give us a 60-day notice. The tenant failed to give us a 60 day notice. I have attached a copy of the notice provided by the tenant.
According to lease agreement paragraph 14. " resident must provide sixty (60) days advanced written notice of intent to either renew or vacate at the end of the lease term." If the tenant moves out of the apartment without giving the owner the proper written notice, the tenant will lose any security deposits held by the owner.

Customer Answer
Date: 02/16/2023

Complaint: 18903556

I am rejecting this response because:

Sincerely,

*******************************
Customer Answer
Date: 02/18/2023
Notice was provided on December 20, 2022. See attached.

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