ComplaintsforShoes for Crews LLC

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have asked for a replacement on a pair of new balance that had a defect in them. And I have asked for the *** contact information, only to be told were going to escalate my case to management. I have contacted shoes for crews on 5 different occasions, only to be told no. The $120 new balance non slip shoes have a defect in the eyelet, all I asked for was a replacement of the damaged shoe. Im unable to wear them, and have been unable to wear them for the past 8 months. Warranty [ ref:!00Df4023cmN.!500TQ0CPdUf:ref

  Business response

  07/11/2024

  Hi *****,

  Thank you for contacting Shoes For Crews. 

  One of our managers will be contacting you regarding the issues you have with your order. 

  Have a safe and slip-free day! 

  Customer response

  07/11/2024

   
  Complaint: 21964421
  
  I am rejecting this response because:
  A representative from Shoes for crews did call me, with no validation. I want the defective shoes replaced! The $120 new balance non slip are defective, replace them! 
  Sincerely,
  
  *********************

  Business response

  07/12/2024

  Hi *****,

  After reviewing your case and the pictures presented, we have determined the shoes are not defective. One of our managers got in contact with you to explain our findings and final decision on your case.

  Have a safe and slip-free day! 

  Customer response

  07/12/2024

   
  Complaint: 21964421
  
  I am rejecting this response because: 

  shoe for crews is to stand by there quality and workmanship of there products they sell to consumers. I have not reached any agreement on just a we cant do anything for you with shoes for crews. I want a replacement of my $120 new balance non slip shoes that show completely in photos of broken eyelet within a month of purchase. Its taking shoes for crews 8 months to even come to this, back and forth on phone calls.
  Not today. 
  Im asking for a replacement!
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Paid $14.98 for expedited 2 day business shipping. Shoes arrived LATE. Was advised that the company wouldnt refund all of the shipping fees or the product return fee for the unopened and unused pair of shoes. I left messages by phone and email that originally went unreturned. When I finally reached someone, y that I spoke with were very difficult to deal with. I am returning these shoes because they arrived late. I paid for expedited shipping and the shoes arrived LATE. However, he notated that the reason is that the shoes are uncomfortable. I never opened the shoes out of the box and I am expecting a FULL refund. I have had a poor shopping experience with you company. No one ever even returned the message that I left on Saturday. Todays call was the THIRD time that I had call about this matter.I WANT ALL OF MY **** MONEY BACK.

  Business response

  05/29/2024

  Hi *******,

  Thank you for contacting Shoes For Crews. 

  We apologize for the delay in delivering your package within the requested two business days. After reviewing your order, we issued a refund of $7.00, which is the difference between ground shipping and 2-day shipping. Since the standard shipping fee is $7.98 and your order was eventually delivered, we refunded the additional cost for the expedited shipping.

  Have a safe and slip free day! 

  Customer response

  05/29/2024

   
  Complaint: 21759597
  
  I am rejecting this response because:
  

  I want a FULL refund. I have shipped the unused, unopened, unworn shoes back via ****** The tracking number is 274902874156. I have no use for your product. I should not be charged ANY fees at all. 

  
  Sincerely,
  
  ***************************

  Business response

  05/31/2024

  HI *******,

  If you have any questions please fell free to let us know. 

  Have a safe and slip-free day! 

  Customer response

  05/31/2024

   
  Complaint: 21759597
  
  I am rejecting this response because the fees are not refunded in full. I want the ENTIRE amount paid refunded.
  
  Sincerely,
  
  ***************************

  Business response

  06/04/2024

  Hi *******,

   

  Once the return is processed by our warehouse, we will complete teh refund of your order. If you have any questions about our return policy you can read more out it using the link below. 

  ******************************************************************

  Have a safe and slip-free day! 

  Customer response

  06/04/2024

   
  Complaint: 21759597
  
  I am rejecting this response because the shoes have been returned per ***** tracking number ************. Shoes for Crews needs to immediately return me the FULL amount that I paid!

  
  Sincerely,
  
  ***************************

  Business response

  06/05/2024

  Hi *******,

  Your order has been refunded under credit memo ********. If you have any questions, please let us know. 

  Have a safe and slip-free day! 

  Customer response

  06/06/2024

   
  Complaint: 21759597
  
  I am rejecting this response because I was NOT refunded the full amount paid.
  
  Sincerely,
  
  ***************************

  Business response

  06/11/2024

  Hi *******, 

  A refund was issued for your order, however, our return policy indicates the shipping fee is none refundable. We will issue a refund for the restocking fee, and a partial refund of the shipping, due to the late arrival of the order. If you have any questions, you can visit our return policy using the link below. 

  www.Shoesforcrews.com/returns

  Have a safe and slip-free day! 
  

  Customer response

  06/11/2024

   
  Complaint: 21759597
  
  I am rejecting this response because:

  you did not indicate an exact amount that I would be receiving. Your response is a glittering generality at best. Please be specific. 
  
  Sincerely,
  
  ***************************

  Business response

  06/14/2024

  Hi *******,

  If you have any other questions, please contact our customer service department and we'll be happy to assist you. 

   

  Have a safe and slip-free day! 

  Customer response

  06/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Though I've never purchased or used for services and on many occasions clicked the unsubscribe button from the constant emails from them. The emails consist of thank you for your order here's your tracking number and it shows a package being tracked legitimately by *** never going to me or anywhere else I have hit the unsubscribe button many times from yesterday to years past and the funny thing is in the email it doesn't even show the order button activated it just shows the ship button normally it goes order shipped delivered it just skips straight to shipped. It feels like a phishing attack or something stupid I'm getting tired of the emails they do not listen to the do not contact.Two photos provided one showing email second showing me testing the alleged *** number in the official *** app address is listed are places that never visited Been or really know exactly where it is I'm sick of it I want them to stop contacting me I've hit the unsubscribe many times. And I don't want to call them or email them back to unintentionally confirm my email

  Business response

  05/15/2024

  HI ****,

   

  Thank you for taking time our of your day to contact us. After reviewing your information, we found an recent order that was placed on 05/10/24 with your email address. This is the reason why you received the tracking information. We will contact you via email so we can investigate this matter further. 

  Customer response

  05/15/2024

   
  Complaint: 21702127
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************

  Ps I have never made any purchases from this business in past or present. Someone has stolen my email account or is using it for this purpose. I want my email to be blocked from purchases form the website. I repeat never made a purchase.

   

  Business response

  05/17/2024

  Hi ****, 

  We are contacting the business account that was using your email address to understand if there's a error with the email attached to the order. 

  Customer response

  05/17/2024

   
  Complaint: 21702127
  
  I am rejecting this response because:
  

  Do not sell my email or personal data shoes for crews has acquired from this and don't email my email address anymore. I have hit the unsubscribe button once before and I hit again. I am not sure how you're going to contact the business when they been using my email this whole time. I appreciate BBB help on this matter.

  
  Sincerely,
  
  ****************

• Initial Complaint

  02/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered one pair of shoes for $130.05. I look at my account the next day and they charged me not only my $130.05 but they also charged me $128.82I called to get it resolved and they told me I needed to wait five days to get the money they had taken from me. This is not the first time theyve done this and they have no explanation on why, just that I have to wait five days to get my money back. I stayed on hold for 20 minutes waiting for a supervisor to come online and they hung up on me. I called back and finally was able to talk to the supervisor but again the same thing no explanation on why they charged my account twice. This is not fair to the consumer. What if somebody doesnt have that extra $128 in the account for them to take to make us wait five days for money that you took out of my account without my permission. I feel like theyve done this to me three times so Im sure theyre doing it to a lot of people. It is bad business and should be looked at.

  Business response

  03/04/2024

  HI ******,

  Thank you for taking time out of your day to reach out to us. We understand this is a pressing matter to you and we will assist you as best as we can. Generally, the merchant places a pending charge on the bank statement when an order is processed, Once the order is fulfilled the charge will become processed. Normally, the pending charge falls off after a few days, depending on the bank. We will follow bac with our billing department to identify if this was a fact a mistake on our end. 

  Have a safe and slip-free day! 
  

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought shoe 12-26-23 Pay for 3-5 business day shipping and it takes 2.5 weeks to receive my shoes.Can't get answers to specific questions, won't respond.Wanted a partial refund for all the issues I had and no response. Bad enough their shoes only last 6 months if your lucky!!!Customer service is a JOKE!!!

  Business response

  01/25/2024

  Hi ****,

   

  Thank you for taking time out of your day to contact us. 

   

  We understand your concern with the delivery time frame. Unfortunately, during the holiday season and winter season our carrier can experience unpredicted delivery delays which can cause delays on deliveries. Due to that we are unable to control the delivery times.

   

  Have a safe and slip-free day! 

  Customer response

  01/30/2024

   
  Complaint: 21186940
  
  I am rejecting this response because:
  

  I paid for a certain ship receive time frame. 3-5 business days. Ordered the 26th of Dec. Took over 2 and a half weeks! You wouldn't answer my questions. Just gave me the runaround and blamed it on holidays when only New Years was in that time frame.

  I'm tired of businesses getting away with very poor customer service and not being held accountable especially when it's paid for.

  
  Sincerely,
  
  *********************

  Business response

  01/31/2024

  Hi ****,

   

  Please let us know if you have any other questions. 

   

  Have a safe and slip-free day! 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On October 20, 2023 A return was processed for shoes I returned shoes to Shoes For Crews within their return policy. They informed me that because the shoes were paid for through payroll deduction I had to receive the refund in the form of a check to the location where the shoes were shipped. Today is now now November 27, 2023 and I have yet to get 2 of the 3 refunds that are still owed to me. I informed them that I no longer worked for the employer and getting the checks would prove some difficulty. There was a case open on 11/5/2023 to stop payment on the 1st set of checks mailed out and new checks on 11/7/2023 so Ive been told. To date Ive only received 1 check and the company is not doing anything to rectify this situation.

  Business response

  11/28/2023

  Hi *******,

   

  Thank you for contacting Shoes For Crews.

  Understand how important it is for you to receive the refund for the order that was returned. I have requested for your case to be escalated , this way we can issue a new check to the address you provided for your home. Please note, it takes between 4-5 weeks for the check to be issued and mailed out. 

   

  Have a safe and slip -free day! 

• Initial Complaint

  06/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello!! I have been waiting on a refund from SHOES FOR CREWS since March 2023. **************** and supervisors arent of any help even when they lead you to believe the matter is resolved and to just wait **** business days to waiting 3 months, one voided check because it was lost in the mail AND a new issued check after waiting WEEKS on hearing back if the first check was cashed! It wasnt! To now STILL WAITING on the other one theyve assured theyll have sent out May 31st! I just dont know what else to do I have two small children and I really could be using the money on them!

  Business response

  06/20/2023

  Hi Anaise,

   

  We want to thank you for contacting of regarding your refund. We also would like to apologize for the delay with your refund. I have contacted our Account Payables team to verify if the payment has been cashed. If it has not we would send out a replacement check. Please provide us with a new shipping address so we can send out the new refund. 

   

  Have a safe and slip-free day! 

• Initial Complaint

  05/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased 4 pairs of shoes on May 4. Recieve shipping info and did not think anything of it. 7 days go by and still no shoes. I check the tracking via *** (although they say they ship through ****** and a label was created but *** never recieved the four pair of shoes. I call Shoes for Crews. Am told they will look into it and I will get a phone call back. The phone call never happens. I call Shoes for Crews again. This time they blame ***. I inform them that *** never recieved the package. So I'm told they are going to "open up a ticket" and will get an answer in ***** hrs. I'm can't understand why they won't just call the shipping **** and have the shoes sent. I have tried to cancel the order and they said they can put in a request. I'm rather sure it's just a call center so getting answers is hard to come by. I have been buying several hundreds of dollars of shoe several times a year for 10 years and am amazed to be treated so poorly. Think it's time I look for a new shoe provider.

  Business response

  05/16/2023

  HI *******,
  
  
  
  We thank you for taking time out of your day to contact Shoes For Crews. At the same time we want to apologize for the inconvenience you encounter with your order and the delivery delay presented. After reviewing the tracking number, I see the package was delivery yesterday afternoon. Due to the delay, we have issued a refund of the shipping fees, under credit memo ******** , and we've also opened an internal investigating with the carrier to identify what caused teh delay so we can prevent this in the future. Again, we apologize for he inconvenience we caused. 

   

  Have a safe and slip-free day! 

  Customer response

  05/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  web order 55103010.Received *** shipping tracking. It's not ***. I assume it's ****** ***** shows no origin or destination. I called in and was told that shoes for crews was having problems and to call back in after the expected delivery date and at that time shoes for crews will do something??????? Customer completely in the dark and ********************** is zero help.

  Business response

  05/12/2023

  Hi *******,

   

  Thank you for contacting Shoes For Crews. 

  We want to apologize for the inconvenience you have experience with your order. We understand how frustrating it is trying to track your order not having the correct information. Unforautnely, at this time we are having some system issues with our carrier, and its having difficulty proving the tracking information. After contacting our warehouse directly, we were able to obtain your tracking number, UPS: 1Z0256E2YW93602315. Your order is estimated to be delivered on 05/12/23. 

   

  Again, we apologize for the inconvenience.

   

  Have a safe and slip-free day! 

  Customer response

  05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A Shoes for Crews representative came into my job a few weeks ago and I ordered shoes. We are required to buy shoes from them for my job. My job gives me $60 every 6 months towards these shoes. I never received my shoes yet my coworkers did. When I called customer service they couldn't find any proof of my order yet my $60 was gone. They gave me the number to call for the company that sends out the reps. **** number ended up just being shoes for crews in ******* and I live in ************. The ******* office had never even heard of the phone number I used. They gave me the number back to customer service. **************** then proceeded to tell me my order was canceled and I could order again. When I asked about my $60 they gave me the number to ******* again. I told them the number was wrong and they told me there was nothing they could do since there was no proof of my order and to get my job to reimburse the money yet it wasn't my job that took the money!

  Business response

  12/30/2022

  Hi *******,

  We want to thank yo for taking time out of your day to reach out to us regarding this matter. I would also like to apologize for the back and forth that you had to go through with our customer service team. This is something that should have been handled the first time you call in to inquire about your order. We will look into the interaction to ensure teh proper training is provide to the representatives that handled your call. 

  After reviewing the account history, I see that you last placed an order that using the $60 subsidy on 01/12/22. Per the account rules set by Whole Foods Market, the subsidy will be review once, every 12 months from the date of purchase. You will be able to use your subsidy on 01/12/23. If you have any questions regarding the renewal time frame, please contact your manager so they can provide you with more information.  

  Have a safe and slip-free day!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩