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Find a Location

Emerald Transportation Corporation has 1 locations, listed below.

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    Business ProfileforEmerald Transportation Corporation

    Towing Company
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/23/2022

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Emerald Transportation Corporation

    Business Details

    Location of This Business
    1980 NW 1st Ave, Boca Raton, FL 33432-1714
    BBB File Opened:
    2/5/2010
    Years in Business:
    30
    Business Started:
    1/26/1994
    Business Started Locally:
    1/26/1994
    Business Incorporated:
    1/26/1994
    Accredited Since:
    8/23/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    4
    Alternate Business Name
    • Emerald Towing Service
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. James Jennings Jr., President
    • Mr. Patrick Jennings, President
    Contact Information

    Principal

    • Mr. James Jennings Jr., President

    Customer Contact

    • Mr. James Jennings Jr., President
    • Mr. Patrick Jennings, President
    Additional Contact Information

    Fax Numbers

    • (954) 917-4737
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/18/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    My vehicle was disabled for which it was partially restricting traffic. The ********************* police arrived on the scene and stated the car has to be move, the officer stated I can call a towing company but they must arrive within a reasonable amount of time (less then 20 mins). I informed the officer this was not possible, because I have to call OnStar and request a tow which usually take up to an hour. The officer stated he can call a towing company that work with the police and get a quote. The officer called Emerald Towing and with the phone on speaker the dispatch quoted $150 to have the car towed from the location where it stalled to my residence. I thought the price was outrageous so I asked how much would it cost to simply move the car to the side of the road and the dispatch stated the same price. I was in a bind and the car had to be moved so I agreed to the price. Once the tow truck arrived it took the driver at least 15 to 20 mins to load the car on the flatbed. Once I arrived at my residence which was less than 5 miles, the driver informed me my total was $257.50 which includes a 3% fee for using a debit card. I told him that was not the price I was quoted, and to increase the rate by more than $100 is clearly taking advantage. He told me the price is more because of the time it took him to load the car. I told him I should not be held liable due to his experience of loading a car. The tow operated stated he cannot release my car unless I pay the $257.50. This company clearly took advantage of the situation due to my vulnerability of needing my car towed. All this information can be verified by ******************** ***** I am seeking reimbursement of $107.50 and for the company to honor their original quote of $150.00
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sophie S

    1 star

    03/17/2022

    Horrible company. Not only did they change their policies on me 3 times, misinform me, and waste a lot of my time, but got GREASE ALL OVER my car. Body shop knows it was them and not from me/the accident because it is FRESH GREASE and has reported them. They refuse to take ownership of ruining the inside of my car (and others) and are notoriously known for ransacking people's belongings. Horrible customer service, rude and unwilling to help, especially when someone has just got into an accident and could use some compassion/human decency (of which there is none). The fact that they are a police contracted company has fooled myself and many others into believing they are a good company. I am appalled that the police continue to use them after the number of horror stories I have read on Yelp and Google reviews.

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