ComplaintsforBluegreen Vacations Unlimited, Inc.

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Initial Complaint
07/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was walking around bass pro shops in ******* VA about six months ago I was flagged by two people with a booth I heard them out and said I was good on what they were selling they kept saying they would make the deal sweeter finally they said that if I bought the resort package for two days that I would be rewarded with two gifts one of $100 MasterCard and the other they said was a $125 reward card so I bought it thinking it was good because I would get most the money back, so the two people talking to me and my girlfriend said our info was eligible for it, I paid $160 and later scheduled the vacation for June 28th. Once I got out there they changed the preview time a few times makes us have even less time out there to do the things we wanted to do. Once we got to the preview we were told out information was ineligible for the preview and the gifts. I gave up my money and my time all for nothing getting not what I was promised when I bought it, I had my girlfriend call their corporate and they were disrespectful with her when they found out it was my card and not hers that we bought it with even tho we used both of our information and she does also use my card. I don't understand why Bass pro would be in contract and let people prey on their customers with what a lot of people call a scam. I will have to cancel my bass pro credit card if nothing can come from this. I called corporate after and they told me they were told to tell us there's nothing they can do about it. There is review after review calling it a scam and I wish I read that before buying the package.
Business response
07/26/2024
July 26, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 21996416

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 16, 2024, regarding the consumer correspondence of ******************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network, so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************************* and Ms. ******************************* purchased a three-day, two-night vacation package from our partners at Bass Pro Shops on February 12, 2024. The cost of the package was $149, and ******************** and ********************** had a twelve-month period from the purchase date in which to use their vacation package. The package did require attendance at a sales presentation during the stay, and Bluegreen would clarify that the discounted rate of $149 was provided because of this requirement. Bluegreen would advise that the regular retail rate for the stay is $199.50.

Upon receiving the Better Business Bureaus correspondence advising of Mr. ********* concern, one of our Customer Experience Specialists reached out to ******************** by telephone on July 24, 2024, leaving a voicemail message advising that we were trying to reach him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist also followed up by email on the same day, addressing Mr. ********* concerns and providing clarification on the qualifications associated with his and ************************ vacation package. In addition to communicating with ******************** directly,Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

Mr. ********* first concern is regarding changes made to their scheduled presentation time once they arrived at the resort. Bluegreen sincerely regrets any inconvenience this caused. However, Bluegreen would advise that ******************* and ************************ confirmation, which ******************** included as an attachment with his correspondence, specifies that the preview date is subject to change and may be assigned upon arrival.

Mr. ********* final concern is that they were advised upon arrival at their tour that they did not meet the qualifications to attend. Our records indicate that ******************** and ********************** did not meet the presentation qualifications, because one or both did not have ID at the time of the meeting.Therefore, per the Details of Participation, which specify that both touring guests must have a valid driver's license or government-issued identification, they were not eligible to complete the tour or receive the gifting associated with their vacation package. ******************** and ********************** confirmed with Bluegreen on June 7, 2024, that they would provide valid IDs when attending their tour.

Bluegreens Customer Experience team has reviewed ******************** and *********************** package purchase experience closely. After doing so, Bluegreen finds that we will not provide the refund requested by ******************** and *********************. Additionally, Bluegreen will not provide the gifting they would have received if they had met the qualifications to attend their tour. However, as a gesture of goodwill and customer satisfaction, our Customer Experience Specialist has waived the retail rate of $199.50, so their rate remains $149. Should ******************** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Customer response
08/07/2024

Complaint: 21996416

I am rejecting this response because:
After I got my ID they said I was ineligible, it was a scam from the start and the hotel had bed bugs and you can easily see that on their reviews. You didn't do any favors you can shove it. Bluegreen vacations is a bunch of frauds and scammers, didn't get anything that they talked about when selling it to me and somehow y'all did me a favor?
Sincerely,

***************************
Customer response
08/07/2024
They told me one thing and I didn't get it f*** y'all too
Initial Complaint
07/15/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
************ ***************************************************************** ********************* Account #:******* Dear *************************, ***************** Drought need to get out of this Timeshare because of the following reasons. They deceived us very badly, they told us so many lies and did not tell us something we needed to know. They had us signing and initialing so many papers, over 100 pages that we had to quickly sign.They wanted us to sign the contract so fast, we didnt even have time to read not a single page of the contract. We were also exhausted since we are elderly ( I, ****** is 82 and ******** is 68).We had already been at the meeting going on 8 to 9 hours altogether for the first contract and the upgrade.The place they put us in at ************ that they paid for was very nice. They showed cabins and canoes that were great saying that was what our points were for and most of the vacation spots were like that, which was definitely not true.Even though we have a million and one reasons why we want to cancel our contract, we will keep it short and simple with this letter and basically state that throughout the years of having this timeshare, it has been nothing but lies and problems and we are just sick of it. We ask for our contract to be canceled with your company as soon as possible with nothing in return.Sincerely,*********************************
Business response
07/25/2024
July 25, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 21992334

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 15, 2024, regarding the consumer correspondence of **************************** and *************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that **************************** and ************************* purchased a timeshare interest with the Bluegreen Vacation Club on July 3, 2023. Mr. and Mrs. ******* increased their Points ownership through an equity trade on December 18, 2023. Mr. and Mrs. *******s timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Bronze benefits.

Upon receipt of your correspondence advising of Mr. and Mrs. *******s concerns,our ************* ********************** Specialist reached out to Mr.and Mrs. ******* by telephone and email on July 16 and July 17, 2024, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone to Mr. and Mrs. ******* on July 25,2024, resulting in leaving a voice message that we are trying to reach them and providing direct contact information. Unfortunately, at this writing, we have received no response from Mr. and Mrs. *******. Although we have been unable to speak with Mr. and Mrs. ******* directly, Bluegreen wishes to respond to Mr. and Mrs. *******s concerns through the Better Business Bureau.

Mr. and Mrs. *******s first concern is regarding representations they state were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 11 provides a space for Mr. and Mrs. ******* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and Mrs. ******* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and Mrs. *******, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr.and Mrs. *******s second concern is regarding the sales presentation they attended. They state they were signing quickly and they were not given time to read the contract documents. Bluegreen recognizes that the sales process can be lengthy. Bluegreen attempts to abbreviate the lengthy process by summarizing the most pertinent details of the ownership when reviewing the Owner Confirmation Interview. If Mr. and Mrs. ******* wanted additional time to review the purchase information and documentation before signing, they were free to request additional time with the documents from a Bluegreen representative before executing the purchase paperwork. In addition, if they needed any further explanation, they were free to ask questions and request additional information before executing the contract. As Mr. and Mrs. ******* may have experienced with other contractual purchases like houses or automobiles, these contracts routinely include legal description and terminology that consumers can review to their personal comfort level. However, as with any contractual purchase they might make, it is Mr. and Mrs. *******s responsibility to review their contract documents for understanding and request clarification as needed. However, if Mr. and Mrs. ******* were willing to complete the purchase without fully reading their contract documents, Bluegreen still provided Mr. and Mrs. ******* the days following the closing as their statutory rescission period to review their contract at their leisure.

Mr. and Mrs. *******s final concern is the length of the sales presentations. Mr. and Mrs. ******* state the presentations lasted a long time. Our sales presentations impart a great deal of information to prospective and current owners. Due to the volume of information shared during the sales presentation,the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective or current owner, or complete the paperwork for a purchase.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. *******s ownership closely, since receiving their Better Business Bureau correspondence. After review, Bluegreen finds that Mr. and Mrs. ******* remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for Mr. and Mrs. *******. At this time, however, Bluegreen would advise that Mr. and Mrs. *******s mortgage loan in connection with their timeshare purchase on December 18, 2023,charged off due to nonpayment on July 23, 2024. Mr. and Mrs.******* are therefore no longer Bluegreen owners and have been removed from our system. Should Mr. and Mrs. ******* have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
07/12/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
To whom it may concern, I attached a letter explaining the reasons for complaint.Thank you.
Business response
07/22/2024
July 22, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21981698

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 12, 2024, regarding the consumer correspondence of ************************** and ******************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *************************** and Mrs. ******************* purchased a Bluegreen Vacation Club timeshare interest on March 24, 2019. Mr. and ***************** timeshare interest confers ownership of ****** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. and ***************** concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach Mr. and *************** by telephone and email on July 15, 2024,leaving messages to notify them that we would like to speak with them further to address their Better Business Bureau correspondence. Our Specialist again reached out to Mr. and *************** by telephone and email on July 16, 2024, and by telephone on July 17, 2024, again leaving messages that we are trying to reach them and providing direct contact information. Although we have been unable to speak with Mr. and *************** directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.

Mr. and ***************** first concern is about the length of the sales presentation they attended, as they state the presentation went longer than the timeframe expected.Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation,the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation. This estimate does not include the additional time spent to answer a prospective owners follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the purchase paperwork. However, Mr. and *************** were under no obligation to purchase. If they were uncomfortable with the product, service,or financing terms at the time of purchase, Mr. and *************** could have departed the sales site without signing any documentation or completing a purchase.

Mr. and ***************** second concern is regarding maintenance fee increases. The Terms and Conditions of the Owner Beneficiary Agreement in Section 4: Common Assessment Fees and **** Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 further provides that Bluegreen has the right to increase or decrease fees from time to time. Bluegreen would remind Mr. and *************** that maintenance fees for the timeshare ownership can increase or decrease just as expenses for a car or home can fluctuate during the time of ownership. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months,longer payment plans, and prepayments before the maintenance fee bill is due.

Mr. and ***************** third concern is regarding attending owner update presentations, as they state they felt pressure to purchase additional Points when doing so. Bluegreen would remind Mr. and *************** that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen using their ownership if they do not wish to participate. However, Mr. and *************** are always welcome to attend a presentation should they wish to learn more about their ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation **** ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation **** usage may be enhanced by purchasing additional Vacation **** Points. Mr. and *************** did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership at the time of any of their upgrades, and our records confirm that they exercised their option not to complete any upgrades.

Mr. and ***************** next concern is that they understood that maintenance fees would cost $49 per month. As referenced above, maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr. and *************** initialed next to Section 8, indicating their understanding and consent. Finally, the Purchase Proposal provides a breakdown of expected annual maintenance fees. Mr. and ***************** Purchase Proposal specified that, at current rates for their purchase year, annual maintenance fees for would be $850.40, and Vacation **** Dues would be $139 per year. These totals indicated that the monthly rate would be approximately $82 if Mr. and *************** opted to make monthly prepayments. Mr. and *************** signed their Purchase Proposal, indicating that this information had been reviewed with them.

Mr. and *************** also have a concern regarding representations they state were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provided a space for Mr. and *************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and *************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. and ***************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. and ***************** next concern is regarding their understanding that Bluegreen would buy back their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mr. and *************** further state they were not made aware during purchase that this would be a perpetual contract. Bluegreen would advise that Vacation **** purchases are intended to be a lifetime ownership and would direct Mr. and **************** attention to Section 1a of the Terms and Conditions of the Owner Beneficiary Agreement, which states that the duration of the timeshare interest is intended to be perpetual, so long as the Trust Agreement continues.

Mr. and *************** are also concerned that their children will become financially responsible for their timeshare interest should something happen to them. Bluegreen would remind Mr. and *************** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. Mr. and ***************** children would not be legally required to assume financial responsibility for the ownership if they do not wish to do so.

Mr. and *************** state an additional concern regarding availability to book vacations with their ownership. Our records show that Mr. and *************** have scheduled thirteen Points reservations between 2019 and 2023. Mr. and ************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and *************** initialed beside Section 1,indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. and *************** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and *************** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and *************** for as long as needed to provide guidance, answer questions,and book reservations.
Mr. and ***************** next concern is regarding their understanding that owners who own more Points than they do receive priority booking. Bluegreen would advise that the booking window opens at 11 months from check-in for all ownership levels. However, Bluegreen is pleased to offer several ownership levels. Vacation **** owners generally enter the **** as Foundation owners who enjoy access to a wealth of benefits through the Vacation **** while owning fewer than ****** Points annually. Bluegreen owners who own ****** Points or greater annually are Premier owners. Bluegreen has five tiers of Premier owners, each with increasing benefits commensurate with their increasing Points owned. Our Premier ownership tiers are Bronze, Silver, Gold, Platinum, and Diamond. Premier owners have access to our Premier wait list benefit, which allows them to request reservations before the reservation booking window opens to the general ownership. However, Premier wait list requests are not guaranteed until confirmed, and no reservations are confirmed until the booking window is open to all owners.

Mr. and *************** also have a concern regarding the Bluegreen merger with Hilton. Bluegreen can certainly understand Mr. and ***************** concern, but we would reassure Mr. and *************** that their vacation ownership and access rights remain unchanged at this time. Owners and members will also continue to have access to their existing resort exchange and membership programs.Additional information will be posted to the owner website as it becomes available, and we would encourage Mr. and *************** to review the information available in their online account.

Mr. and ***************** final concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and ***************** review.The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr. and *************** signed to make their timeshare purchase. Mr. and ************** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and *************** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mr. and ************** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and *************** during the rescission period.

Bluegreens ************* ********************** team has reviewed Mr. and ***************** ownership closely. After doing so, Bluegreen finds that Mr. and *************** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by Mr. and ***************. Should Mr. and *************** have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Customer response
07/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
07/12/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Contract # ******, *******, *******, *******, ******* To Whom It May ******* Bluegreen Vacations: We had never heard of Bluegreen Vacations until we were solicited on July 4, 2015, while shopping at Bass Pro Shops in *************, **. We were offered a 3-day 2-night free trip to *******, ** with the only requirement being to attend a 1-hour sales presentation. The sales presentation ended up taking the better part of 3 hours. We were told that they had points that had been sold back from an upgrade which we could purchase at a discounted price. All that was required was a down payment. For the down payment it was suggested that we open a Bluegreen Mastercard, which we did. On a vacation to *******, ** that was booked using points, we were told that they would like to have an owners update meeting with us. At this meeting, which lasted for close to another 3 hours, we were told that we could still buy more points at the same discounted price. Again, the down payment was suggested to be put on a new Bluegreen Mastercard. We were invited to an owners information meeting in *****, **. The meeting consisted of a free meal and overnight hotel stay. At this meeting we were told that through a company error we had missed the opportunity to purchase points at the previous discounted price but there was a new offer that was only good that night.During every one of these owner meetings, we were led to believe that we could sell our points back at any time for the same price we bought them for. In early 2023 we inquired about selling the points back but were told the lenders would not except this according to Bluegreen owner services. After being told that we could sell the points back at any time and the rising maintenance fees we feel we have been misled by Bluegreen. Now with a change in Connies medical condition and the unaffordable monthly payments and maintenance fees we would like to terminate all the above contracts.
Business response
07/22/2024
July 22, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***************** and the Caribbean
***************************
*************************
RE: Consumer File No. 21981516

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 12, 2024, regarding the consumer correspondence of ***************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network, so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *************************** and **************************** first purchased a timeshare interest with the Bluegreen Vacation Club on November 6, 2015. Mr. and *************** then increased their Points interest through an equity trade on April 12, 2017, and by purchasing additional contracts on October 29, 2018, July 3, 2019, and February 6, 2021. Mr. and Mrs. ****** timeshare interests confer ownership of ****** Biennial Vacation **** Points, ****** Annual Vacation **** Points and Premier Platinum membership.

Upon receipt of your correspondence advising of Mr. ****** concerns, our ************* ********************** Specialist reached out to ************** by telephone and email on July 15 and July 16, 2024, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on July 17, 2024, leaving a voice message that we are trying to reach him and providing direct contact information. Although we have been unable to speak with ************** directly,Bluegreen wishes to respond to Mr. ****** concerns through the Better Business Bureau.

Mr. ****** first concern arises from the Bluegreen sales presentation they attended. ************** states the presentation went longer than expected. Our sales presentations impart a great deal of information to prospective owners.Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation. This estimate does not include the additional time spent to answer a prospective owners follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the paperwork for a purchase.

Mr. ****** second concern relates to resale of their ownership. ************** states they were told they could resell their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent, Pinnacle Vacations. This third-party resale agent can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mr. ****** third concern is regarding the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **********. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr.and *************** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Mr. ****** final concern is that they are unable to use their ownership due to a change in Mrs. ****** health that has caused financial hardships. Bluegreen empathizes with the unfortunate circumstances of Mrs.****** health issues that have come about since their timeshare purchase with Bluegreen. Bluegreen understands that owners circumstances may change over time which is why Bluegreen endeavors to make maintenance fees manageable for owners as mentioned above. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates ************** for sharing the health challenges affecting *************** and sends wishes for good health and recovery.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs.****** ownership closely. After reviewing their ownership, Bluegreen finds that Mr. and *************** remain bound to the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested for Mr. and ***************. Our contact center agents are eager to provide assistance for Mr. and Mrs. ****** ownership if they wish to speak by telephone. Should he have any further questions or concerns, ************** is invited to reach out to our Specialist at the direct contract information provided.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
07/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bluegreen coerced and pushed us into a timeshare contract based on lies. We were offered free hotel room in ***** if we went to a sales presentation. It was intense and then ******************* and agents surrounded us to lie to my husband saying that if we ended up not being able to use it or did not like it that they would take it back from us or help us sell it. They said that we could go anywhere we wanted for FREE and that maintenance fees would only be $30 to $40 per year and the unit would go up in value and that this was a good investment because the Raiders stadium was being built in *********. Every few minutes we would hear a bell ring which meant there was a new sale. My husband suffers from anxiety and is prescribed Xanax and was intoxicated when he and said finally gave in to sign the contract. The first red flag was when we checked out of the hotel and were presented a huge cleaning bill that was the equivalent of a 2 nights in the hotel---this bill basically wiped out the savings from the free rooms. I then attempted to book a vacation through Bluegreen but they said it was an extra $87 per night which was not what we were sold, and when we got maintenance bill it was $900 not $40. I called Bluegreen and told them we were lied to and offered to give the timeshare back to them but they said they would not take it back. I then talked to a company about trying to sell it but they said they could not help. I found that this has no value and that I had been scammed.We paid on this timeshare for over 5 years and never used it once and they have collected over $20K from us. Due to health and medical reasons we can no longer afford these payments but when we stopped paying in Feb. 2024 the Bluegreen collection agents began to call me constantly and when I dont answer they call my adult daughter who is not even part of this contract. We sent a letter to Bluegreen asking them to stop but they continue to call every day. This harassment needs to stop.
Business response
07/22/2024
July 22, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 21977669

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 12, 2024, regarding the consumer correspondence of ***************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************************* and **************************** purchased a Bluegreen Vacation Club timeshare interest on August 11, 2018. ******************** and Mrs. ******** timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Mrs. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach ******************* by telephone and email on July 12, 2024,leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. Our Specialist reached out to ******************* by telephone and email again on July 15, 2024, and by telephone on July 16, 2024, again leaving messages that we are trying to reach her and providing direct contact information. ******************* replied by email on July 16,2024, stating she does not wish to speak with anyone at Bluegreen. As a result,our Specialist suspended calls to ******************* that we usually find helpful in addressing an owners concerns. However, Bluegreen maintains that our Specialist can provide the best assistance to ******************* on a two-way telephone conversation. Our Specialist would be happy to summarize any telephone conversation in writing via email following the telephone call so that ******************* will have written documentation for her records. Our Specialist also replied to ******************* by email on July 17, 2024, to clarify this information and provide an update on the status of their account. Although our Specialist has not been able to speak with *******************, Bluegreen wishes to respond in writing.Please consider this written response to the Better Business Bureau as Bluegreens written response to ****************** as well.

Mrs. ******** first concern is regarding pressure she states they felt to purchase during the sales presentation. Bluegreen would advise that ******************** and ******************* were not under any obligation to purchase or sign contracts.Our sales teams share a wealth of information about our product. However, ******************** and ******************* could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mrs. ******** second concern is regarding representations she states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for ******************** and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. ******************** and ******************* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that ******************** and *******************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mrs. ******** third concern is about their ability to give back or resell their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners *** wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mrs. ******** next concern is regarding their understanding that maintenance fees would cost $30$40 per year. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. The Terms and Conditions of the Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues set forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **********. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. ******************* and ******************* initialed next to Section 8, indicating their understanding and consent. Finally,******************** and Mrs. ******** Purchase Proposal provided a clear breakdown of the estimated maintenance fees and Vacation **** Dues. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due,and these options would be available to ******************** and ******************* if they wish to discuss with our Specialist.

******************* also states a concern regarding their expectation of Bluegreen as a financial investment. Bluegreen would remind ******************** and ******************* that the timeshare interest they purchased is for their and their familys personal use. Owner Confirmation Interview Section 14 provides that the ownership purchase is for personal use and enjoyment only. Owner Confirmation Interview Section 14 further states the purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Again, ******************** and ******************* initialed beside Section 14, signifying they agreed the purchase was for personal use and not for investment purposes.

******************* states an additional concern that ******************* was intoxicated at the time their contract was signed. Bluegreen would advise that we had no knowledge of ******************** being impaired at the time of signing the contract. As with any contractual purchase they might make, it is ******************** and Mrs. ******** responsibility to review their contract documents for understanding. Bluegreen would additionally advise that Bluegreen provided ******************** and ******************* the days following the purchase date as their statutory rescission period to review their contract at their leisure and cancel, if desired, or if either ******************** or ******************* were uncomfortable with the circumstances on the day of their purchase or the terms of the purchase.

Mrs. ******** next concern is regarding a cleaning bill they received upon checkout from their original marketing stay at Bluegreen **** 36 in 2018. Bluegreen would advise that it is not standard practice at our resorts to charge a housekeeping fee unless unit damage occurs during the stay or unless the stay results in excessive cleaning expenses. However, a review of ******************** and Mrs. ******** 2018 reservation does not show any charges associated with their stay. Our records do indicate that the original cost of ******************** and Mrs.******** vacation package was $399. Additionally, ******************** and ****************** purchased an additional night at ********************************, so that they could relocate for the night due to a power outage. The cost of this additional night was $189. Bluegreen would further advise that this property is not a Bluegreen resort, but rather is one of our partner hotels. Therefore, ******************* and ******************* would need to contact the property directly about concerns related to any housekeeping charges that *** have been processed by that hotel.

******************* also states a concern regarding the nightly cost of Bluegreen reservations and their understanding that travel to Bluegreen resorts would be free. Bluegreen would advise that there are no additional required fees when booking a reservation using Points, as the Points cover the cost of the reservation. However, there are fees to cancel reservations when it falls outside of our cancellation guidelines. Bluegreen would advise ******************** and ******************* that they have the option to purchase the Points Protection Plan for each Points reservation, although it is not required. The Points Protection Plan is a reservation-specific protection plan, not travel insurance. The Points Protection Plan protects the number of Points that are used for one reservation if cancellation is required. When cancelling a reservation with the Points Protection Plan, all Points used for the reservation are returned to the account for use on future reservations, and no cancellation fees are charged.If the Points Protection Plan is not selected, ******************** and ******************* will pay a cancellation fee if they cancel a reservation outside of Bluegreens guidelines.

******************* *** instead be referencing Bonus Time reservations. Bonus Time refers to Bluegreens deeply discounted cash rate for reserving Vacation **** resort accommodations within 45 days or less of the arrival date. Bonus Time is intended as a supplemental benefit of Vacation **** ownership that extends vacation time beyond Points owned, rather than as a replacement for Points reservations. As a result, there is a nightly rate associated with booking Bonus Time reservations that is not required for Points bookings. Owner Confirmation Interview Section 4 provides information about the Bonus Time benefit,including specifying that nightly rates range from $59$399, depending on the resort, unit type, and whether the reservation is booked online or by telephone. ******************** and ******************* initialed next to Section 4,indicating their understanding that there would be a nightly charge associated with Bonus Time.

Ms.******** next concern is that they have not used their ownership. Bluegreen firmly believes that traveling on their first vacation with Bluegreen is exactly the experience ******************** and ******************* need to remind them why they purchased a vacation ownership. We would advise ******************** and ****************** that our customer service contact center is available and eager to assist. Our contact center is open six days a week to help ******************** and ******************* get the most from their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with ******************** and ******************* for as long as needed to answer their questions and reserve vacations. Additionally, Bluegreen also offers ******************** and ******************* an opportunity to schedule an Understanding New Ownership call. An Understanding New Ownership call is scheduled at their convenience for a highly trained Bluegreen agent to call ******************* and ******************* and describe the countless benefits of their ownership. This educational call is an opportunity for ******************** and ****************** to receive personalized assistance and individualized care from a Bluegreen agent who can offer professional insights, experienced suggestions,and helpful service. This call is an excellent resource for new owners, as well as for longstanding owners who have not made frequent use of their timeshare and would like additional support in maximizing their vacation package.
******************* also states a concern with collections contact they have received. Bluegreen regrets any stress or inconvenience this has caused. Bluegreen would remind ******************** and ******************* that, because their purchase contract and Promissory Note are still in effect, the third-party provider that services their mortgage loan is permitted to pursue collection attempts on any past due loan balance. Additionally, Bluegreen would advise that, per our Assessment,Billing, and Collections Policy, accounts that are past due on maintenance fees *** be sent to outside collections. However, Bluegreen would clarify that at this time, ******************** and ******************* are up to date on their maintenance fees and Vacation **** Dues and are current on loan payments through August 10,2024. Therefore, ******************** and ******************* would not be receiving collections contact from Bluegreen or their loan servicer at this time. Regarding Mrs. ******** concern that their daughter is also receiving collections contact from Bluegreen, Bluegreen would clarify that if our collections team needed to reach ******************** and *******************, they would be using the contact information on file for their account. If ******************** and ******************* would like assistance with verifying and updating the contact information on file,any of our Vacation Specialists would be able to assist them.

Mrs. ******** final concern is regarding their request to cancel their contract. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for ******************** and Mrs. ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where ******************** and ******************* signed to make their timeshare purchase. ******************** and ******************* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If ******************** and ****************** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel,if desired. Our Specialist would be happy to discuss this rescission period with ******************* and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from ******************** and ******************* during the rescission period.

Bluegreens ************* ********************** team has reviewed ******************** and Mrs.******** ownership closely. After doing so, Bluegreen finds that ******************** and ******************* remain responsible under the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation requested by ******************** and *******************. Should ******************* have any further questions or concerns, she has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
07/11/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Good morning, Id like to request some help with negotiating a release from my timeshare. Ive had to undergo several eye surgerys that have really put a strain on my budget. Im willing to try and negotiate this matter because I simply cant afford to fulfill the requested payment of $3700. What I can offer is a payment of $1800 for the cancellation fee. This reflects my current financial capacity, with all my recent medical expenses and limited income being considered. My mortgage loan is paid and I need to save where I can as unfortunately, there are more surgeries to be had. Thank you again for your attention to this matter. I look forward to your response and any help you can provide while mediating.
Business response
07/19/2024
July 19, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************
RE: Consumer File No. 21974257

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 11, 2024, regarding the consumer correspondence of Ms. ************************** Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************* and Ms. ************************* first purchased a timeshare interest with the Bluegreen Vacation Club on March 16, 2008. ************** and ****************** then increased their Points ownership through an equity trade on April 25, 2015. Our records show that we received a death certificate for Mr. ****** passing in August 2020. Bluegreen extends our condolences to ****************** and their family for their unfortunate loss. ******************** timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Silver benefits.

Upon receipt of your correspondence advising of ******************** concerns, our ************* ********************** Specialist spoke with ****************** by telephone on July 12, 2024, in which ****************** advised that it was not a good time to speak and scheduled an appointment for a later date. Our Specialist spoke with ****************** by telephone on July 15, 2024, listening to her concerns, discussing her account status, and offering a responsible exit from her ownership. Our Specialist also provided a timeframe that this offer will be available. ****************** advised that she would have to wait till other matters are resolved but will contact Bluegreen once she is ready to move forward. In addition to speaking with ****************** directly,Bluegreen wishes to respond to ******************** concerns through the Better Business Bureau as well.

******************** first concern is with the requirement to pay upcoming maintenance fees in order to proceed with the relief our Specialist offered in their April 15, 2024,conversation. Bluegreen would certainly love to have ****************** retain her ownership, pay the upcoming Maintenance Fees, and enjoy continued usage of her **** points. However, if she is interested in exiting the ownership, the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation ****. Should ****************** have any questions about the process or its requirements, she has the contact information for our Specialist.

******************** next concern is regarding affording her timeshare ownership due to changes in her health that has caused financial hardship. Bluegreen empathizes with the unfortunate circumstances of ******************** health issues that came about since her timeshare purchase with Bluegreen. Bluegreen understands that owners circumstances may change over time which is why Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership. Still, Bluegreen appreciates ***************** for sharing her health challenges and sends wishes for good health and recovery.

Bluegreens ************* ********************** team has reviewed ******************** ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation requested for ******************. At this writing, however, Bluegreen advises that ******************** contract for her April 25, 2015, timeshare purchase has been paid in full. As mentioned above, the parameters our Specialist offered stand and would provide a safe and expedient exit from the Vacation ****. Should ****************** have any further questions or wish to discuss this potential resolution, we invite her to contact our Specialist directly at the contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation

Customer response
07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
07/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In our experience with Bluegreen so far, it is run by individuals who are unethical and deceptive. We were initially drawn in by the promise of a luxurious vacation experience, but what we have experienced has been absolutely awful and regretful.During the sales presentation, we were emotionally beaten down, which they did intentionally, and then they pressured us into buying the timeshare. The sales representatives promised us that they would buy back our points if we eventually didn't want them. But when we tried to do this, we got nowhere. When we went to book our scheduled vacation time, we were surprised to find that all of the rooms were already taken. We didnt have any choice but to book at a less desirable time that we didnt want, and even then, the amenities were poorly maintained and outdated. This was not the experience we were promised and its not what we paid for.We are now spending nearly twice as much on mortgage and maintenance fees as we would have for a normal vacation. It's clear that this company is only interested in taking our money and running. We are frustrated and feel taken advantage of. We need your help to cancel our timeshare and get our money back. We have tried reaching Bluegreen directly, but when we have provided them with times we are available to talk, they dont call us as they said they would. Any assistance in getting Bluegreen to cancel our timeshare and give us our money back would be greatly appreciated.
Business response
07/19/2024
July 19, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
*************************************************************************************************************

RE: Consumer File No. 21972291

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 11, 2024, regarding the consumer correspondence of Mrs.***********************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************************* and Mrs. *********************** purchased a Bluegreen Vacation Club timeshare interest on April 2, 2016. Mr.and ***************** subsequently increased their ownership interest by purchasing additional Points on August 7, 2016; June 14, 2020; and February 21, 2021. Mr.and Mrs. ******* current timeshare interest confers ownership of ****** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mrs. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach ***************** by telephone and email on July 12, 2024, leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. Our Specialist reached out to **************** by telephone and email again on July 15 and 17, 2024, again leaving messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with ***************** directly,Bluegreen wishes to respond to her concerns through the Better Business Bureau.

Mrs. ******* first concern is regarding representations she states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 13 provided a space for Mr. and ***************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ***************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr.and *****************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mrs. ******* second concern is regarding pressure she states they felt to purchase during the sales presentation. Bluegreen would advise that Mr. and ***************** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. and ***************** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mrs. ******* third concern is regarding their understanding that Bluegreen would buy back their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5:Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mrs. ******* next concern is regarding availability to book vacations with their ownership. Mr. and ***************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ***************** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. and ***************** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ***************** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and ***************** for as long as needed to provide guidance, answer questions, and book reservations.

***************** also has a concern involving experiences with resort amenities that did not meet their expectations. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** **** owners. It is standard practice for our team members at resort properties to assist owners during their stays,such as by offering to repair broken items or equipment or clean areas needing attention. In addition to working with the resort team on site, we encourage owners and guests to call our customer service contact center about their resort service experiences, as our customer service agents can review their situation and assist with their concerns appropriately.

***************** further states she feels it would be less expensive to vacation outside of Bluegreen. While Bluegreen offers discounted rates to travel around the globe through our resorts, Traveler Plus, and RCI,it is possible that our rates may not be the least expensive way to visit a specific location. However, Bluegreen believes our rates remain very affordable for the caliber of accommodations and amenities we provide.

Mrs. ******* next concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and Mrs. ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr.and ***************** signed to make their timeshare purchase. Mr. and ***************** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting;therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and ***************** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with ***************** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase and provide a refund. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and ***************** during the rescission period.

Mrs. ******* final concern is with the communication and response they received from Bluegreen as they attempted to cancel their timeshare purchase.Bluegreen strives to provide receptive, reliable, and timely communication to our owners. Our records show that we most recently received communication from Mr. and ***************** via an online contact form on March 7, 2024. So that we could assist, one of our ************* ********************** Specialists attempted to reach Mr. and ***************** by telephone and email on March 11 and 12, 2024,leaving messages to notify them that we were trying to reach them and providing direct contact information. Our records do not indicate that the ******* requested any appointment times by email, and we sincerely regret if any voicemails from Mr. and ***************** were not properly received. However,Bluegreen is pleased to have this additional opportunity to assist the ******* and respond to their concerns via the Better Business Bureau.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******* ownership closely. After doing so, Bluegreen finds that Mr. and ***************** remain responsible under the terms of the purchase agreement and paid-in-full contract they executed for their timeshare purchased on August 7, 2016. Bluegreen will not provide the cancellation and refund requested by Mr. and *****************. Our records indicate that Mr. and Mrs.******* ******** loans associated with their timeshares purchased on April 2,2016; June 14, 2020; and February 21, 2021, were charged off due to nonpayment on June 12, 2023; March 14, 2024; and June 28, 2023, respectively. These purchase contracts are therefore no longer part of Mr. and Mrs. ******* active ownership. Should ***************** have any further questions or concerns, she has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer response
07/22/2024

Complaint: 21972291

I am rejecting this response because:
We gave contact information in the complaint; blue green closed the complaint without contacting us. There was no email, phone calls or voicemails left at phone number provided in the complaint.

Sincerely,

***********************
Initial Complaint
07/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company advertises a $500.00 credit applied to yearly maintenace dues and fees in the event a referral is made and persons purchase a timeshare. Booked a 2 night stay at a Bluegreen property in ************, ** for neice and husband. They went to presentation while there and in fact purchased a timeshare. This was after dues and fees were already paid for 2023. Did not see credit reflected when receiving dues statement for 2024. Had neice call July 5, 2024) to ask why the credit was not applied. Representative she spoke with verified all information, but owner (me) had to call and make contact to receive credit. Called July 8 to receive credit. Representative I spoke with said she could not find any supporting information to verify anything I was saying. Was on phone in excess of an hour with her supposedly speaking with supervisors. Said there was nothing they could find to be able to give me credit. She had date and time neice called. Said the phone conversation could be listened to to see if what was being said was true, but said ther were only 3 main supervisors who could do it.Did not offer any solution to my getting the $500.00 credit on my statement. I did what I thought I was supposed to do - refer someone - they purchase - I receive credit. The first two items were accomplished, the third on company's part was not.I feel this is definitely false advertising and only one additional way to get referrals with no incentive to owners.
Business response
07/19/2024
July 19, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 21968485

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 10, 2024, regarding the consumer correspondence of ***************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *************************** purchased a timeshare interest with the Bluegreen Vacation Club on June 24, 2017. ************* timeshare interest confers ownership of ****** Annual Vacation **** Points.

Upon receipt of your correspondence advising of ************** concerns, our ************* ********************** Specialist reached out to ************** by telephone and email on July 10, 2024, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with ************** by telephone on July 11, 2024, listening to her concerns, clarifying information regarding the rewards issue, and advising she would follow up once research was completed. In addition to speaking with ************** directly, Bluegreen wishes to respond to ************** concern through the Better Business Bureau as well.

************** primary concern is regarding receiving Bluegreen Rewards for a referral guest that purchased a timeshare ownership. Bluegreen Rewards is our program that rewards existing owners for purchasing with their Bluegreen Mastercard and for referring individuals who become lifetime owners with Bluegreen. For referrals, an owner registers a list of referrals online. If a referral attends a sales presentation, becomes a Bluegreen Vacations deeded owner, and remains an owner through the rescission period, then the referring owner earns Bluegreen Rewards that are deposited to the owners online account. Our referral program allows Bluegreen to offer Bluegreen Rewards Points that can be redeemed against maintenance fee bills at a cash rate. After diligent research, we found that Bluegreens records reflected that ************** guests, ******** and *******************************, became deeded owners with Bluegreen on June 19, 2023. Bluegreen sincerely regrets that there was an oversight in recording ************** as the source of the referral preventing the Rewards from being credited to ************** account. ********************** is pleased to advise ************* that this has been corrected and the Bluegreen Rewards have been added to her account. ************** may now request that the Rewards be used for a credit toward her maintenance fees through the Bluegreen Owner website or through our telephone contact center. We have provided the ****** Bluegreen Rewards Points due for ************** referral on July 19, 2024.

Bluegreen sincerely appreciates ************** for bringing this matter to our attention through the Better Business Bureau where we could provide an expedient and satisfactory resolution to her concern. Should ************** have any further questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
07/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Bluegreen Customer Service,I'm reaching out to you in a state of sheer frustration and disappointment. My name is *************************, and alongside my wife *****************************, we've been enduring an absolute nightmare with Bluegreen.On October 30, 2020, what was promised to be a brief one-hour presentation turned into an agonizing 5-hour ordeal. We felt trapped, and our licenses were literally held hostage until we caved in and signed the contract. This was not only a breach of trust but an outright manipulation, especially considering it was *******'s birthday and our anniversary. The information provided during the sales process was misleading. We were assured that maintenance fees would stay the same, but now they've skyrocketed to over $1,400. The sampler package, touted as a flexible option, turned out to be far less accommodating than promised.The subsequent events, from unexpected charges to coerced contract signings, have left us questioning the integrity of Bluegreen's business practices. Our attempts to use the promised benefits have been met with unavailability and frustration. The latest incident in *********,where we were deceived about refinancing, is just the icing on the cake. We can't continue to tolerate these deceptive tactics.In light of all this, we're not asking; we're demanding an immediate and thorough investigation into our case. We want a full cancellation of our membership and a refund for what we've paid.The lack of transparency, coupled with the persistent attempts to manipulate and upsell, has left us with no other choice but to sever ties with Bluegreen.We expect a swift response and a resolution to this never-ending *******************************************************************
Business response
07/18/2024
July 18, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 21963598

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 9, 2024, regarding the consumer correspondence of **************************** and *********************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and ********************************* first purchased a Sampler Membership with the Bluegreen Vacation Club on October 31, 2020, with a one-time allotment of ***** Vacation **** Points available to use for a 12-month period. **************** and ****************** then purchased a Bluegreen Vacation Club timeshare interest on April 17, 2021. **************** and ****************** upgraded their ownership interest by purchasing additional Points on July 3, 2021. **************** and Ms. ******** timeshare interests conferred ownership of ***** Annual Vacation **** Points and ***** Biennial Points.

Upon receipt of your correspondence advising of **************** and Ms. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our ************* ********************** Specialist reached out to **************** and ****************** by telephone and email on July 9, 2024, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out by telephone again on July 11, 2024, in which the call was received and then immediately disconnected after our Specialist introduced herself. Our Specialist reached out by telephone and email on July 16, 2024, leaving messages that we are trying to reach them and providing direct contact information. Although we have been unable to speak with **************** and ****************** directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.

**************** and Ms. ******** first concern is regarding pressure they state they felt to purchase and the length of the sales presentation. Bluegreen would advise that **************** and ****************** were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. **************** and ****************** also state the presentation lasted a long time. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the paperwork for a purchase.

**************** and Ms. ******** second concern is regarding representations they state were made at the sales presentation.Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provides a space for **************** and ****************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. **************** and ****************** by writing None,indicated no outside promises or commitments were made by Bluegreen.Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *************** and ******************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

**************** and Ms. ******** third concern is regarding the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **********. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. **************** and ****************** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

**************** and ****************** also state concern with the accommodations provided through their Vacation Sampler package. Bluegreen would be pleased to address any specific programmatic or resort issues that **************** and ***************** had encountered if they choose to provide additional details. Generally speaking, prospective owners are advised during the sales presentation that Bluegreens business operates on a reservation booking window. The Sampler Program Confirmation Interview at Section 3 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of an owners travel dates. Section 4 of the Sampler Program Confirmation Interview states that all reservations at Vacation **** accommodations are subject to availability since reservations are not guaranteed until confirmed. Section 4 further states that no reservations *** be made for the months of June, July, and August (except at resorts allowing year-round usage) or during certain holidays. **************** and ****************** initialed beside Sections 3 and 4, indicating they understood that vacations would be based on availability at the time of confirming a reservation and summer reservations generally would not be permitted. Bluegreen regrets any inconvenience or confusion that *** have resulted from **************** and ***************** understanding the accommodations provided during their Sampler use.However, **************** and ****************** were advised of Bluegreens policy for Sampler reservations at the time of their purchase.

**************** and Ms. ******** next concern is regarding availability to book vacations with their ownership. Just as the Sampler Membership, **************** and ****************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. **************** and ****************** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if **************** and ***************** wanted additional information about reserving vacations, they could have called our customer service contact center. Our contact center is open six days a week to assist owners in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with owners for as long as needed to provide guidance, answer questions, and book reservations.

**************** and Ms. ******** final concern is about refinancing their ownership, that financial transaction is between **************** and ****************** and the financial institution. Nowhere in Bluegreens marketing materials or sales documents does Bluegreen represent that a purchaser *** be able to refinance his or her timeshare purchase. Bluegreen sales agents would not make guarantees of refinancing opportunities or rates, as we are not the financial institution providing that service to the owner. If they were uncomfortable with the financing terms disclosed at the time of purchase, **************** and ****************** could have departed the sales presentation without signing any documentation or completing a purchase.Moreover, **************** and ****************** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family, even without refinancing.

Bluegreens ************* ********************** team has reviewed **************** and Ms. ******** ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for *************** and ******************. At this time, however, Bluegreen would advise that *************** and Ms. ******** mortgage loans for their timeshare purchases on April 17, 2021, and July 3, 2021, have been charged off due to nonpayment on January 3, 2024, and April 24, 2024, respectively. **************** and ****************** are no longer Bluegreen owners. Our Specialist would be happy to provide further information for **************** and ****************** if they wish to speak by telephone.Should **************** and ****************** have further questions or concerns, they have the direct contact information for our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
07/09/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Blue Green Vacation Cancellation Request- ********************* I demand the cancellation of the timeshare contracts with Blue Green Vacations for contract numbers *******, *******, *******, *******. The last contract refinanced the original one at lower rate (*******).I was first approached to attend one of these presentations by ************** I was a member of ************* as I use their hotels frequently. They asked if I was willing to talk with a Blue Green representative about the program. I found out later ************* was a partner with Blue Green. I had never heard of this company before that time. From the beginning I have not been told the complete truth about this timeshare program. I was told that making reservations for the properties throughout the ** was easy, but in truth every location I try to get to is already full, even 11 months out. If I want to use my points, it has to be to a location I dont want to go to, or at a time of year that is not appealing. Yet the salespeople kept telling me how easy it was and how they have been to ***** and other top locations whenever they want.I was also told that, if I want, my son could inherit the property if he wants it. The truth is he inherits it whether he wants it or not. I was told I could sell the timeshare back to **********, which is one of the major reasons I signed up. At a followup session, December 2023, we were told that ****** was purchasing BlueGreen Vacations, and it would be easy to sell to them or a timeshare broker called Pinnacle. Afterwards I found out these were not true or easily done. The truth is I cannot sell this. My son gets the timeshare and points but will be paying high maintenance and other fees that he cannot afford, and neither can I for that matter.I was never given a table or cost sheet with the breakdown of maintenance fees, and more importantly the table showing maintenance fees over the next 20 years with inflation!!
Business response
07/18/2024
July 18, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 21963390

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on July 9, 2024, regarding the consumer correspondence of Mr. ********************** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ********************* purchased a timeshare interest with the Bluegreen Vacation Club on December 6, 2022. ************** increased his Points ownership by purchasing two additional contracts on April 18, 2023 and December 11, 2023, and through an equity trade on February 2, 2024. At one time, Mr. ****** timeshare interests conferred ownership of ****** Annual Vacation **** Points and Premier Gold benefits.

Upon receipt of your correspondence advising of Mr. ****** concerns, our ************* ********************** Specialist reached out to ************** by telephone and email on July 9, 2024, resulting in leaving messages that we wish to speak with ************** regarding his Better Business Bureau correspondence and providing direct contact information. ************* replied by email on July 12, 2024, advising there were no documents attached to the email. Our Specialist reached out again by telephone on July 15 and July 16, 2024, resulting in leaving voice messages that we are trying to reach ************** and providing direct contact information. Our Specialist also followed up immediately by email both days advising ************** that the previous email was sent in error, requesting Mr. ****** availability to speak by telephone,and providing direct contact information. At this writing, we have received no further communication from **************. Although we have been unable to speak with ************** directly, Bluegreen wishes to respond to Mr. ****** concerns through the Better Business Bureau.

Mr. ****** first concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 11 provides a space for ************** to write any promises or commitments that were important to his purchase decision that are not otherwise covered in writing. ************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *************, as the purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr.****** second concern is regarding availability to book vacations with his ownership. ************** was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 3 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. ************** initialed beside Section 3, indicating he understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if ************** wants additional information about reserving vacations, we invite him to call our customer service contact center. Our contact center is open six days a week to assist ************** in getting the most out of his Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the telephone with ************** for as long as needed to provide guidance, answer questions, and book reservations.

Mr. ****** third concern relates to resale of his ownership. ************** states that he was told he could resell his ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 10(b) advises that Bluegreen does not offer a formal buyback program and there is limited secondary market sales opportunities for timeshares. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare.While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

************** is also concerned regarding leaving his ownership to his son and not wanting to leave him with a financial burden. ************** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. His Certificate of Beneficial Ownership is proof of his ownership and Owner Beneficiary Rights. His Owner Beneficiary Rights may be transferred to his son or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Once the loan is satisfied, the owners,whether ************** or his heirs, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation **** Dues. Bluegreen would remind ************** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. Mr. ****** son would not be legally required to assume financial responsibility for the ownership if he does not wish to do so.

Mr. ****** final concern is that he states he was not advised of a breakdown of his maintenance fees. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **********. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned and it also provides the amount of the maintenance fees associated with his most recent purchase. ************* initialed next to Section 8, indicating his understanding and consent. In addition, ************** was provided an estimate of his total annual maintenance fees and **** Dues both on his Purchase Proposal and on his Owner Upgrade Information Summary Sheet. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Bluegreens ************* ********************** team has reviewed Mr. ****** ownership closely, since receiving his Better Business Bureau correspondence. After review, Bluegreen finds that ************** remains bound to the terms of the purchase agreements and promissory notes he executed for his timeshare purchases. Bluegreen will not provide the cancellation and release from further financial obligation requested for **************. At this time, however, Bluegreen would advise that Mr. ****** mortgage loans for his timeshare purchases on December 11, 2023 and February 2, 2024, charged off due to nonpayment on June 17, 2024 and July 10. 2024, respectively. Bluegreen would also advise that Mr. ****** contract purchased on April 18, 2023 is paid in full. Should ************** have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation

Customer response
08/05/2024
I appreciate the response from BlueGreen. However the complaints I have are still valid in my opinion. I have talked with other members in this area and they have similar issues. One of the biggest is their statement that my son won't inherit when I pass. This is a timeshare in the company with an accompanying mortgage. I don't see how it does not become his responsibility, just like a house or my vehicle. They also mislead many people on the maintenance fees. This past year they went up 11% versus the 4-6% we were told by the sales staff. And now that ****** owns the company, it will probably be more.
They also did not inform me of the pending sale, and it was ongoing when I went to the first sales meeting. I guarantee you that I would not have signed up with BlueGreen had I known. The people I have talked with who are also owners have the same problems with not getting reservations when and where they want, especially in places like *****, *******, ********* and other good vacation spots. New locations like ********* also cost a lot more points since they are new acquisitions. I don't get enough points to stay at this location for more than 1 or 2 nights, unless I roll over points to the following year, which again costs extra money.
I have tried selling my timeshare either back to BueGreen (obviously they don't want it back), to Hilton (same result) and through Pinnacle. They don't want it either because it is too new and they won't make money off of it. They also say that it will be more difficult to sell since ****** bought them out. Hilton owners can make reservations at BlueGreen resorts but we cannot use Hilton resorts unless we buy a timeshare with them. This makes it even harder for us to get reservations at BlueGreen resorts.
I feel that nothing has changed since my initial request for cancellation. Most of the calls I have received have been from the sales team. While it is true that the person responding to the BBB request, I was advised by others to not take phone calls or otherwise engage until I have received a document with cancellation options. I am sorry I did not call but I don't want to face additional sales pressure.

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