Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RedCon1 is actively falsely representing information on their website and via email. Specifically in a promotion regarding free shipping for their products.The advertisement, both on their website banner 07/27/2024, and sent via email are advertising free shipping on orders over $75. I've confirmed with customer service that ********************** is not honoring this.

  

  Business Response

  Date: 07/27/2024

  Hi *******,

  Thank you for bringing this matter to our attention. We deeply apologize for any confusion or inconvenience caused by the recent promotion.

  We take such concerns very seriously and are committed to providing accurate information and exceptional service to our customers. After reviewing your feedback, we have identified the discrepancy and are taking immediate steps to address it.

  Please allow us to make it right. Could you kindly provide us with your order details or any relevant information so we can ensure you receive the free shipping as advertised? Email ***************************** with your order and they will send you an invoice with the free shipping.

  Additionally, we will be reviewing our promotional processes to prevent similar issues in the future.

  Thank you for your patience and understanding. We value your business and look forward to resolving this matter promptly.

• Initial Complaint

  Date:04/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Redcon right before they abruptly shut down the center in *********. When you sign up you have a deposit for the year(s) you commit to and I was promised I would be refunded the amount since I barely had a membership there before their two week notice of closing and the fee was higher than my monthly fees I had while I was there/ I wouldnt be using it due to not having the entirety of my contract being met. I got an email saying they would be reaching out to me about my refund, they just needed time to close and they were in fact refunding customers their deposits that went unused and then I havent heard from them in months and nobody will respond.

  

  Business Response

  Date: 05/14/2024

  Hi ******,
  Thank you for reaching out to us regarding your REDCON1 Gym membership. We understand how frustrating it must be to encounter difficulties with your membership. However, we would like to clarify that REDCON1, the supplement company, and REDCON1 Gym are separate business. Youve contacted REDCON1, the supplement company. 
  Please note that REDCON1 Gym can be reached directly at ****************************** for any further inquiries regarding your membership refund.
  Once again, we apologize for any confusion and thank you for your understanding. 

• Initial Complaint

  Date:10/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Product from Redcon1 website says 3-5 business days for product to be shipped it has been well over 15 days. i have emailed them asking for an update on when items will ship and all i received was the same reply 90% of others have put on here they are short staffed but my items would ship soon. i have attempted to contact customer support again and no response. either ************** or refund my order so i can order from a business that actually stands by shipping product in a timely manner.

  

  Business Response

  Date: 10/10/2023

  Hey ******, 

  It looks like your order is out for delivery. Please let us know that you received it. 

• Initial Complaint

  Date:09/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/22 2023 I made order #******* from Redcon1's online store at www.redcon1.com for $158.89 USD. I have contacted customer service twice, September 05, 2023 and again on September 13, 2023 (today). On September 5th I was told that there was a delay due to a lack of employees at their warehouse. They said that the package will ship by week three. On September 12, week 3, the status of the order had been changed from "unfulfilled" to "filled" and tracking number ************ was provided for *** ground shipment. In the days since then, attempts to look up this tracking on ***'s website have been unsuccessful, as the number is not valid. As of today 9-14-23, my attempts to reach customer service to ask for valid tracking information have been unsuccessful. Given the available information and the lack of communication with the company, I can only assume that they are misrepresenting their back-end operations by lying about orders being filled while they continue to offer sales and discounts for ordering through email promotions and other solicitations, which they need to discontinue in order to focus on moving product out of the warehouse and to paying customers.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order that said delivered but it was not complete. We cannot reach an employee via email, phone, chat, or Instagram.

  

  Business Response

  Date: 09/14/2023

  Hey *******,

  I wanted to make sure you received your order. The post office said it was delivered on the 5th to a Parcel Locker.

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20591404
  
  I am rejecting this response because:

  I did not receive the entire order. It says its coming on the 20th. You guys are very disorganized!

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/06/2023

  I got my order finally!

  

  Business Response

  Date: 10/10/2023

  ******* stated that he received his order. I'm not sure why he rejected this, 

  Customer Answer

  Date: 10/11/2023

  Close this plz

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 8/15 - Order #*******. On 8/21 (4th business day), I reached out via chat to check on the status since it said unfulfilled and was told "I see your order is in our released status, meaning it is ready to be shipped out. I have notified the warehouse to ship this package immediately." When I realized it wasn't shipped 24 hours later, I reached out again on 8/22 and was told "I took a look at your order and it looks like it will be released from our warehouse shortly." A few hours later, I received a follow up email that said "I am going to go ahead and replace the order for you since it has been long and cancel the last one. The reason the order has taken so long is because the warehouse is out of stock of Juniors MRE ****. I have personally shipped that out for you and the rest of the items will ship from the warehouse. Your order number is #*******." I didn't agree to cancel the original order and all that did was delay the shipping and made no sense especially when the 1 item that was delaying the order was sent separately. I did the online chat yet again on the 8th business day and received a message thar someone will be with me in a few hours, I tried calling and was told to leave a voicemail, I emailed and still haven't received a reply, so here I am as a last resort contacting the Better Business Bureau on the 10th Business day! I was hesitant to cancel the order initially since I used a discount code (B1G1) that is no longer active, so it wouldn't be fair if I have to cancel and lose the discounts, but on 8th business day, I requested the order be canceled and an immediate refund, but was told it can't be canceled until this week. I am requesting once again that my order be canceled immediately. Redcon 1 has taken my payment, but hasn't shipped my "in stock items in 2-4 business days" as stated on their website. At this point, I don't even care about the loss of discounts, this is very unprofessional way of doing business.

  

  Business Response

  Date: 08/29/2023

  Hey ******,

  We went ahead and issued a refund. Hope you have a wonderful day! 

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a medical complication due to one of their products, which resulted in an ER visit. I do have insurance, but still had to pay the deductible. I contacted the business, and they had their business physician reach out to me and conduct an evaluation. Their physician assured me that, "they are a good company, and will try and make this right". I since then have emailed the company, and left multiple voicemail messages. No response. I would have preferred to keep this out of the court system, as it is over a relatively small amount, and I would not have wanted any additional compensation outside of my medical bills. Due to this companies blatant unprofessionalism, and unwillingness to even contact me, I will be forced to proceed with legal action. This is completely unnecessary, and will not only cost myself more money, but also their company.

  

  Business Response

  Date: 07/28/2023

  In light of legal threats, we have decided not to issue any statements.

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20317813
  
  I am rejecting this response because:

  This is an inadequate response and avoiding the greater issue at hand. The only reason any response was made to involve legal action, was due to the inability to return a phone call, unprofessionalism, and lack of responsiveness by your company. I stated multiple times, it was, and still is my intention to AVOID legal action at all cost. To state that you didn't respond because of the threat of legal action is not only misleading, but exactly the opposite of what happened. If your company would have had any sort of accountability or action, this issue would have been addressed weeks ago. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/05/2023

  Dude to the nature of the threats, we will no longer be commenting. 

• Initial Complaint

  Date:07/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last 2 weeks I have attempted numerous time to place an order using my ISSA benefits and it is almost impossible. Additionally using the online chat an agent NEVER arrives despite an arbitrary " an agent will be with you in 7 minutes" really? 2 hours later nothing, I have also sent numerous emails with no response. They often send promotions with most products consistently out of stock.

  

  Business Response

  Date: 07/28/2023

  Hey *******,

  Just a quick update: we already shipped out all the **** free gifts a few weeks ago. To help me look into it, could you provide your order number?

  Thanks!

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased numerous 2 lb ********** of ******* MRE Lite protein. The ingredients listed some whole food ingredients including but not limited to beef, chicken, and salmon protein. I sent numerous emails inquiring which part of the animal was used to formulate their protein. I wanted to know if muscles, or organs, or skin or bones, or cartilage or hair or some combination was used. The reason was that different parts of the animal has different amino acid profiles. I didnt ask for specific ratios or any specific information on how they may formulate the product. I only wanted to know which parts of the animal I was consuming. I sent about 4 emails and received no response. It wasnt until I stated that I was going to file a complaint on BBB that I received a response. They stated that their MRE Lite product ingredient list was approved by their attorney and the *** and that they werent providing any additional information. I find this answer unacceptable as their product is a food item that I ingest. I have been telling everyone that uses their products and everyone agrees with me that its unethical to not provide ingredients for a product that is consumed by their customers. I have stopped using their products due to their lack of transparency and many other are doing the same after reading the email Redcon sent to me. I would like to know what parts of the animals they use in their proteins.

  

  Business Response

  Date: 06/06/2023

  Thank you for reaching out to us and expressing your concerns regarding the ingredients used in our REDCON1 MRE Lite protein. We understand the importance of transparency when it comes to the products our customers consume, and we appreciate your feedback. We would like to address your concerns and provide some clarification.

  While we strive to be as transparent as possible, it is important to note that disclosing the details of our proprietary formula, including specific information about the parts of the animals used, can pose a challenge. Like many other companies in the food industry, we have a responsibility to protect our trade secrets and proprietary information. Just as ********* and *** do not disclose their secret formulas, we must also maintain the confidentiality of our product formulation.
  Rest assured, our products undergo rigorous testing and adhere to all relevant regulations and standards set forth by the **** The ingredients listed on our packaging are accurate and have been approved by both our legal team. 

  We prioritize the safety and quality of our products, ensuring they meet the highest standards. We understand your desire to know the exact amino acid profiles associated with the different parts of the animal used in our protein formulation. While we cannot disclose that level of detail, we can assure you that our product is designed to provide a well-balanced amino acid profile that supports your nutritional needs.

  We value your feedback and take it seriously. We apologize if our initial responses did not meet your expectations, and we appreciate your patience. We constantly strive to improve our communication with customers, and we will consider your feedback as we work on enhancing our customer support processes.

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20092403
  
  I am rejecting this response because the pets of the animal have nothing to do with a proprietary formulation. This is a way for Redcon to use inferior protein sources in their products. I will most certainly never use another product from Redcon.  I will also be posting their response on social media so everyone can see what type of company they are trusting when it comes products they are putting into their bodies.  

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20092403
  
  I am rejecting this response because the pets of the animal have nothing to do with a proprietary formulation. This is a way for Redcon to use inferior protein sources in their products. I will most certainly never use another product from Redcon.  I will also be posting their response on social media so everyone can see what type of company they are trusting when it comes products they are putting into their bodies.  

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/15/2023

  We understand your viewpoint. However, I would like to clarify a few points regarding our proprietary formulation and the quality of our products.
  Firstly, our formulation process is based on extensive research and development, aimed at delivering the highest quality and effective products to our customers.

  Regarding the protein sources we use, we are committed to maintaining the highest standards. We carefully select our ingredients to ensure they meet stringent quality requirements. We do not compromise on the quality of our products, and we continuously strive to improve and innovate.
  
  We understand your decision not to use our products in the future, and we respect your choice. We appreciate your transparency and understand the importance of sharing you experience on social media. We stand by the quality and integrity of our products.

• Initial Complaint

  Date:05/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre work out on May 5th and was promised a 5-7 day delivery. Its now been two weeks and product has not been shipped yet. I called to figure out whats going on and multiple times Ive been told it has been shipped already. Tracker on *** says label was created and has not been picked up, I called *** to figure out whats going on and they are still pending a pick up/ drop off of the product. Redcon1 customer service has been a nightmare to deal with they refuse to cancel or refund the order and are constantly lying to their customers based on multiple complaints about the same thing. I really liked their product and was buying locally for almost a year and after this experience I will not be buying anymore redcon1 products and will be looking else where. Refuse to give my money to liars. If they would have been honest and said the product was on back order i would have respected that. If they are lying about something this simple who else knows what they can be lying about in their products.PS I was told the order was shipped on the 6th and shipping label for the pre work out wasnt even created till the 10th and now the 16th still hasnt even been picked up or dropped off to *** yet.