ComplaintsforBoca Beauty Academy, LLC

• Initial Complaint

  11/10/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for the paramedical esthetician program with this school. From the very beginning it was nothing but problems. The program is a 6-7 month program that included 2 different classes. The 1st course was the paramedical side of the program that was 3 months. Very intense due to I would have to take a state board test that I had to come out of pockets for and failed due to having 3-4 teachers that quit within the 3 months of me being in the class. I did not get the right information to learn this class. While being in this class I had 1 of the teacher verbally insult me in front of the class multiple of times. I informed administration and nothing happened until this educator decided to leave due to having other students were being insulted by her as well and caused a lot of conflict. Ever since that issue I was sent to the skin care class that was 3 months. A better scenario much learning. I finished the course but now this school wants me to come out of pocket after completing my courses $1880 and cannot get my license Due to the hours I missed in the paramedical course that did not have a teacher within the 3 month time frame. I have email threads with the administrator working a deal with me so I can finish and receive my License. I find this unfair and truly greedy for money because in this industry of school if the school doesnt get enough students each month to start they do not reach their goal and I feel like they are trying to take advantage of my situation to with hold my license. I was taken from my learning from the very beginning due to the turn over rate. I believe I should not be withheld of my license due to their lacking of staff. I participated in the skin care portion and deserve my license as an aesthetician and go about my way in life. Do not go to this school they take advantage of people and do not care if you learn or gain any knowledge. I came to an agreement via email on how to gain access to my license and now randomly I owe ****.

  

  Business response

  11/14/2023

  ****** enrolled into the Paramedical Esthetician program at Boca Beauty Academy on July 5, 2022, and graduated on June 20, 2023.  Please find attached her signed enrollment agreement.  On the agreement and communicated during orientation and consistently throughout all students' tenure with us is our attendance policy.  Per accreditation and regulation as a clock-hour school, we must track students' attendance daily.  If a student's attendance is poor, s/he is not able to graduate per regulation.  ******'s attendance, especially in the electrolysis portion of the paramedical program was poor.  Administration counseled her and derived an academic plan such that ****** could make up time and graduate.

  It is not surprising that ****** did not pass the Electrolysis state board exam as it's a difficult exam and she did not attend class enough to best prepare for it.  ******, as well as all students may audit classes when they graduate if they believe they missed important sections of the program.  I encourage ****** to come back to BBA to audit some courses and prepare to take the Electrolysis state board again if she's still interested in electrolysis and laser hair removal.

  I also encourage ****** to contact administration about working out a reasonable payment plan such that she may clear her account with BBA which will allow us to walk her through the skin care licensing process.

  Lastly, we have a robust career services department so once ****** is eligible, we can assist in matching her to a plethora of job opportunities in her chosen field.

   

   

   

  Customer response

  11/14/2023

  There wasnt a consistent teacher to teach the electrolysis class. Again the 1st 3 months of the course there wasnt a teacher. How can someone pass a class without being properly taught or trained? Their turn over rate for this class is crazy because they cannot find someone to teach the class. When they had a teacher to come my attendance was scares because I was uncomfortable for being verbally bullied and harassed by a teacher they hired. I have a video that another student recorded of the same teacher disrespecting me and then was disrespecting me on social media as well. When this matter was presented to administration I was taken out of the class and was placed into the skin class so how is it my fault that I did not complete the class? I do not see how that is my fault when the situation was not properly handled and did not help me out in the end.

  

  Business response

  11/21/2023

  Hello,

  I wish to respond to the last communication received from the student/consumer.  The email I received indicated I had 10 calendar days from the date received (11/15), but there is no link for me to write my 2nd response.  Please provide a link and/or please point me in the right direction.

  In response to the **************** latest correspondence and in attempt to resolve the matter - 

  In summary, while ****** had different teachers during her tenure with BBA, the academy always had a licensed and qualified teacher teaching the class.  **************** attendance was spotty in the electrolysis portion as well as the skin care part of the paramedical esthetician program and in the latter, there was no conflict with the teacher.

  Only the **************** licenses students.  As an accredited educational institution, we present graduates transcripts to the state for them to process licensure requests.  ************ has met the academic requirements for licensure and we are happy to submit to the state as soon as soon clears her balance with the school.  As stated in our first response, if she contacts us, we will work to arrange a palatable plan so that ************ may be licensed.  In addition, she is welcome to take advantage of career services assistance and auditing of any section of the program for which she doesn't feel confident.

   

  Customer response

  11/21/2023

  I never had a *********** as an educator. So much to show that you do not know what I have experienced with BBA. My teachers were. ******** *********** and ******************. They all quit within the 3 months I was in the electrolysis class. Please do not dispute what I have been through without proper knowledge.

  Customer response

  11/21/2023

  Im sorry Im rereading this my name is not ***********. Again please come on here with proper information.

  Customer response

  11/21/2023

  Im sorry Im rereading this my name is not ***********. Again please come on here with proper information.

  

  Business response

  11/27/2023

  Good morning,

  I hope all had a great Thanksgiving!

  I apologize.  I inadvertently listed ****************** name as ************ in our last correspondence.  That said, the information regarding ****************** account and tenure with BBA is accurate as written.  This will be the last correspondence from us via this forum.  It is our desire to assist ************** in attaining her license from the state such that she may gain entry into the beauty and wellness industry as is our desire for all of our students and graduates.  I suggest ************** contact BBA about her account such that she/we may work out a reasonable plan to accommodate her balance to the Academy.

  Customer response

  11/29/2023

   
  Complaint: 20852393
  
  I am rejecting this response because:

  I never had a *********** as an educator. So much to show that you do not know what I have experienced with BBA. My teachers were. ******** *********** and ******************. They all quit within the 3 months I was in the electrolysis class. Please do not dispute what I have been through without proper knowledge.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My name is ***********************, I want to address some major issues and unprofessionalism from Boca Beauty academy. My daughter started the cosmetology program 3 weeks ago. I attended orientation and all meetings prior to admission of the class! Never once was my child told the curriculum would be to start new kids every month and throw them into a class that has already started, students on all different levels and time in the class. My daughter immediately From basically day one was being taught how to dye hair but yet was never even given the fundamentals of ANYTHING! No OSHA, no HIPPA, No PPE . ***** was never given an Apron but certainly was learning to dye hair when these students didnt even know the anatomy of the hair/scalp! ***** was given a broken computer and when asked she was told they had no loaner computer nor hard copy book she could use to follow the class/lecture. ********** during the 3 weeks lost water and plumbing and students were told to walk to nearby hotel to use restrooms. During the 3 weeks ********** had an issue with no AC ( south Florida 85 weather) ***** and I both agreed she would not be able to work and learn like this and it would be best to look for a different school. ***** explained this to the staff and the school REFUSES to reimburse me my 600$ paid in cash last week and says ***** is responsible for 2,000$ for supplies. Which consist of some dummy heads, bag and broken lap top!! Most things in bag have not even been opened and EVERYTHING can and will be returned, but my Daughter nor myself will pay The 2,000$ I would like my 600$ back as well as an itemized **** of everything being charged for with prices of each listed. I am beyond sad and frustrated and cannot believe how UNPROFESSIONAL this school is and how they misinformed their students including my daughter.

  

  Business response

  04/05/2022

  Boca Beauty Academy has been in operation for over thirty years and has graduated thousands of students who have made successful careers in beauty and wellness. Our school is nationally accredited, and its curricula are approved by the state of Florida, the Council on ********************** and the ******
  
  I am immensely proud of our students, staff, and faculty,including those that were berated as they attempted to explain the academys pedagogical approach and students financial obligation once she decided to withdraw.
  
  Per the executed Enrollment Agreement refund policy, the student owes/owed the academy $2,443.00 for prorated tuition for attended hours and distributed e-book, Chromebook, and kit/supplies.  As the student did not enjoy her experience in her brief time at the academy and as we understand it, wishes to attend another school, we approved the waiver of tuition charges ($864).  We have a policy to not accept returned books,kit/supplies, and Chromebooks. First, because we are navigating a pandemic and two, we may not redistribute used items to current or future students.
  
  That said, to further accommodate the student and her mother, we agreed to accept the used and remaining items and reduce the balance from $1,579 to the $630 initially paid as a deposit. Once the items are returned, BBA will also release a transcript so that the student may apply hours attended at her new school (at the discretion of the incoming school).
  
  We wish the student success in her future endeavors but will not make further accommodations (waiver of $1,813 in charges) as we have made all compromises thus far and communicated in good faith.

  Customer response

  04/06/2022

   
  Complaint: 16965734
  
  I am rejecting this response because:
  I would also like the 600$ that was paid in cash and my Daughter will gladly return all supplies. Transcripts are not needed thank you 
  Sincerely,
  
  ***********************

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