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Business Profile

Home Health Care

Senior Helpers of SW Florida

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 24, 2023, *************, owner of Senior Helpers, was waiting in the *** hospital lobby when I was discharged, presenting me with a contract for me to sign for her senior home health care services because of my neuropathy. Strange for her to be there. I did need help as I have no one to help me. Hence, I signed her contract for 24/7 care for one week. She had all the paperwork ready to be signed. Unfortunately, her care givers were not reliable...I should say the night shift care givers were not reliable because they came to sleep in my home during their shift rather than stay awake and keep an eye on me if I needed help ambulating, toileting, or whatever during the night. Three consecutive nights, three different care givers did in fact sleep throughout the night. I REFUSED TO CONTINUE WITH SUCH SERVICES and I disputed the charges on my credit card with ****************. Sadly WF sided in favor of Senior Helpers because WF said Senior Helpers "provided the services." What a joke. And WF said I signed a contract! But WF didn't abide by the FTC's Fair Credit Billing Act that provides consumers with protection from charges for services that weren't delivered or that were received but were not as described. But to no avail, WF sided in favor of an unehtical Senior Helpers and kept the contract fee I signed for $5,376.00 plus added late charges, to be paid by me. That's truly taking advantage of me, a disabled 74-year-old lady who did not receive the care she was supposed to receive from a greedy company who did not care about needed services, but only about the MONEY the owner contracted me for by her antics of engaging me into signing a contract IN A HOSPITAL LOBBY when I was being discharged. And WF proved to be of no help whatsoever. My documentation from Senior Helpers shows only shift hours, and no detailed list of services they provided. What a BIG RIP-OFF BY BOTH SENIOR HELPERS AND ***** FARGO. I DID contact *** to try and resolve but never received a call-back.

Senior Helpers of SW Florida is NOT a BBB Accredited Business.

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