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Business ProfileforRegency Insurance Group
At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- 24311 Walden Center Dr STE 103, Bonita Springs, FL 34134-4937
- BBB File Opened:
- 3/14/2012
- Years in Business:
- 12
- Business Started:
- 11/10/2011
- Business Incorporated:
- 11/10/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of L076220 for this business, issued by Department of Financial Services. The expiration date of this license is 8/31/2024.
These agencies may include:
Department of Financial Services
200 E Gaines St
Tallahassee FL 32399
BBB records show a license number of P111302 for this business, issued by Department of Financial ServicesThese agencies may include:
Department of Financial Services
200 E Gaines St
Tallahassee FL 32399
BBB records show a license number of W097152 for this business, issued by Department of Financial ServicesThese agencies may include:
Department of Financial Services
200 E Gaines St
Tallahassee FL 32399
BBB records show a license number of P029402 for this business, issued by Department of Financial ServicesThese agencies may include:
Department of Financial Services
200 E Gaines St
Tallahassee FL 32399
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- The Hilb Group Of Florida, LLC
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:30 PM
- T:
- 9:00 AM - 5:30 PM
- W:
- 9:00 AM - 5:30 PM
- Th:
- 9:00 AM - 5:30 PM
- F:
- 9:00 AM - 5:30 PM
- Business Management
- Mr. Kagen M Cooksley, Managing Member
- Mr. Kevin Koelemeyer, Manager
- Contact Information
Principal
- Mr. Kevin Koelemeyer, Manager
Customer Contact
- Mr. Kagen M Cooksley, Managing Member
- Mr. Kevin Koelemeyer, Manager
- Additional Contact Information
Phone Numbers
- (877) 427-5243Other Phone
- (877) 427-5243
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
17 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Thomas K
08/01/2024
Regency Insurance Group Response
08/02/2024
Initially, Mr. K*** provided EFT banking details that were either incorrect or from an account that does not allow such transactions. This resulted in an NSF fee due to the funds not being available or the withdrawal attempt failing. After verifying the routing and account numbers, a second attempt was made to process the electronic funds transfer, but it still did not go through. The insurance company waived the second NSF fee as a courtesy.
Subsequently, Mr. K*** called in and provided an American Express card for payment. Our representative clearly explained the charges associated with using a credit card, and Mr. K*** acknowledged and approved these charges before the payment was processed.
While we understand Mr. K***'s frustration, the agency has no control over the payment fees collected by the insurance carriers, nor do we benefit from them in any way. Additionally, we are unable to refund these fees as they are passed through from the insurance company’s payment processing company. The insurance industry is a highly regulated space and offering payments, reimbursements or compensation is strictly prohibited.
We have made several attempts to work with the insurance company on Mr. K***'s behalf to have the charges removed, but unfortunately, we have been unsuccessful. We recommend verifying with the bank that EFT payments are acceptable for future transactions.
Thank you for your understanding.
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