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Business Profile

Broadcast Companies

WXEL- South Florida PBS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    South Florida PBS continues to withdraw money monthly out of my credit card account although I have written, called, or instructed them on line to stop withdrawing. I no longer want to contribute to the programming it offers. This has been going on for a year now. When I first decided I no longer wanted to contribute, per instructions in its program guide, I wrote a letter instructing them to stop withdrawing money. No response. Since that first request I have gone on-line to instruct the company to end my donations. No response. I've telephoned and twice talked to membership representatives who said they would submit my instructions to the proper department. The last time I talked to a representative, she told me my instructions have not been followed for so long that she would send hers to another department and I would get an e-mail, from higher *** I guess. Not only did I not get an e-mail on my issue, I did get an e-mail asking me to have my employer match my donation and South Florida PBS would match it. (I'm retired.) I continue to receive monthly programs and money continues to be withdrawn from my credit card account. My ****** is now the obvious one, not only will they not honor my instructions but more action on my part will be ignored. As a last step, I talked to a representative of my credit card company and was told that the solution was a new credit card. Others who have had to same experience with other companies said in their experience this step wouldn't work and is a waste of time. What I'm asking of you is would you instruct South Florida PBS to stop withdrawing money from my credit card without my permission. It isn't much money by some standards, $10 a month, but it is money I no longer care to donate and I have made more than sufficient effort to instruct them to stop. I'm not a lawyer but to me this is fraud. I'm asking for your help.

WXEL- South Florida PBS is NOT a BBB Accredited Business.

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