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Business Profile

Electrician

Easton Security & Sound Sustems, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* was listed as owner of our residence, **********************************************************************************************. Easton Enterprises is the alarm company that was chosen by our *** to service the community. Up until our divorce, in 2021, *****'s name was on all the utilities and service contracts. Upon our divorce, I purchased the house from ***** and notified all utilities and service contracts that I am the new owner.I contacted our ************** Easton, and was informed that I could not resume paying for the ************* until the account under ***** was cleared up; he had been in arrears I was told. Rather than belabor the issue, I made the account current and paid a total of $256. $128 arrears and $128 for 2022.I had complained to our *** in June that I had experienced ongoing problems with the Alarm and had never received a response from Easton each year I noted it on the annual bill. *** told me that I was not supposed to have been paying for the *************, the fee is included in the *** fees! To date, I have paid a total of $513.40 inclusive of an annual 2024 bill of $128.40 to Easton. Subsequent calls revealed that ***** had subscribed to an App on his phone that ***** never cancelled, I knew nothing about, and was being charged to MY card.The owner, *******************, has stated that Easton was never told to cancel the app., so it was transferred to ME. I responded that ***** and I were divorced, I am the new owner, and was to have been treated as a new customer. I have neither knowledge nor responsibility for dealings between my former husband and Easton. I do not have nor have I ever known about any App from Easton.I am requesting a full refund ... Easton is at fault for this billing error.

Easton Security & Sound Sustems, Inc is NOT a BBB Accredited Business.

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