Complaints

This profile includes complaints for K. Hovnanian Homes of Florida I, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

K. Hovnanian Homes of Florida I, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  K. Hovnanian Homes of Florida I, LLC

  3601 Quantum Blvd Boynton Beach, FL 33426-8638

• 

  K. Hovnanian Homes of Florida I, LLC

  1500 Gateway Blvd Boynton Beach, FL 33426-7219

• 

  K. Hovnanian Homes of Florida I, LLC

  3036 Princeton Ln Palm Beach, FL 33480

• 

  K. Hovnanian Homes of Florida I, LLC

  1802 via Sofia Boynton Beach, FL 33426-8260

• 

  K. Hovnanian Homes of Florida I, LLC

  14566 Jetty Ln Delray Beach, FL 33446-9632

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new home in a K. Hovnanian community in ********, *** and closed on the house in February, 2024. Everything was beautiful and the construction team was quick to address any minor issues as they arose. However, a 3-palm planting in the rear yard showed signs of dying just a few months later. Several reports were made to **** over the next few months that resulted in their allegation that it fell under the *** since they have been providing landscape maintenance. The *** repeatedly put the responsibility back on the builder as "it is a warranty issue." In other words, the builder claims that the *** became responsible upon closing and the *** claims that the builder's warranty covers the dead landscape. I have consulted with Florida Statutes pertaining to landscaping and found the following:Under Florida law, builders are required to provide a warranty for newly constructed homes, including landscaping, for a minimum of one year after the original conveyance of title. This warranty covers construction defects of equipment, material, and workmanship. **** has repeatedly stated that the landscaping is not their responsibilty even though the trees began to die within the first 6 months that they were planted. I would simiply like the BBB to help me find a reasonable solution.

  Business Response

  Date: 04/01/2025

  We will conduct further investigation into this matter and follow up with an additional response.

  Business Response

  Date: 04/02/2025

  ***** ***********
  K. Hovnanian Southeast Florida Division, LLC
  **********************;
  ***********************
  
  Better Business Bureau 
  Subject: Response to Complaint ID ********
  I am writing to formally address the complaint filed by Ms. ***** ******, residing at **************************************************************************************, *****, referenced under ID ********.
  Ms. ****** has expressed concerns regarding a dead 3-palm planting in the rear yard of her property. According to her complaint, the palm began showing signs of decline within a few months of her home purchase in February 2024. 
  We deeply understand the frustration and disappointment that can arise from issues like this, especially when they pertain to the beauty and enjoyment of one's home. We have researched this matter thoroughly for Ms. ****** to find the following.
  According to ************************************* Guidelines: At the time of closing or occupancy of the property, any sod, shrubs, plants, or trees planted by the contractor as part of the contract should be alive. After this point, proper lawn and landscape care, including adequate watering, becomes the consumer's responsibility.
  There was no report of dead tree or any other landscaping on either of the two-closing walk through inspections conducted by Homeowner and Community Construction Manager. There is a Service Request in the Homeowners warranty portal about a dead palm tree created 9 months after closing. Additionally, per the Homeowners BBB complaint, the palm began showing signs of declined months after purchase, not at closing.  Based on these findings and NAHB guidelines requirements, the issue was considered non warrantable. 
  Thank you for your time and attention to this matter. 
  Sincerely, 
  
  ***** ***********
  Director, Homeowner Services
  
  

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  K Hovnanian Home never disclosed a defective house before we drove all the ways from **********. No gas pipe connected, wrong city C/O. Missing baseboard in the kitchen, uneven floor caused people fall in my house, 20 broken roof tiles, unfinished paint with whole house, wrong sliding door installed and many defective items for this brand-new home, K Hovanian mislead us for a luxury home which is a h*** for me and my family. The service manager had a bad attitude, and he kicked all workers from my house and abundant the jobs and he even lied to the police that all materials belong to him. They breached the contract with awful service. After I moved in, I have to repair this house day by day, week by week and month by month, it has been 7 moths and nothing ever finished The ** ***** asked police to aressts me while I was taking a pic for my neighbor's house which was damaged by the Tornade, ***** *********** not at my house on 11/6 and she asked his staff to call police to arrest me again, she is insane and not professional at all. She just do not want to fix this house and tried to bully me by discrimination and harm me by disrespect insult. What kind of builder is. I can not move in any furniture or rent this house, I can not enjoy this defective new home and they took my ******* cash and gave me a s*** The warranty service is a fake contract, who can help me? They lied to me that they will fix the house and made an appointment with me and cancel everything, what a liar. I want all my money return back.

  Business Response

  Date: 11/12/2024

  We had another incident with this homeowner we would like to report. We would also like to come to conclusion on how to move forward with future warrantable repairs. I have noted recommendations below.
  Incident took place on 11/6. Service request scheduled with the homeowner for Paver Repairs and Touch up Paint.  Work to start 11/6 through 11/7. Homeowner was notified of these scheduled repairs on Thursday,October 31st. Homeowner was reminded in writing per protocol she is not to interrupt tradespeople while they are working in her home. This was confirmed by Dr. ************** arrived at 8:30am paver repairs had just begun. Painters arrived at 8:45am.  ***** and painters went inside the home,greeted and everyone put on booties.  Painter supervisor begins directing his team based on previous home visit with ***** and Dr. **** on the work that needed to be done.  (Touch up paint, caulking and wood fill. HO was not happy with seems, missing caulking and ****s on walls from previous trades doing work. Also stucco repair from previous work).  During the walk through between painting supervisor and painters, Dr. **** was following behind.  She continued to interrupt their conversation saying it was going to take them more than two days, they need to come for a week to finish. She said she thought more workers would be coming. (There were two painters present, plus the supervisor). ***** explained he felt they can get it all done in two days, but if not, they will come back until she is satisfied. ***** even gave the painters an alternative day when he was going to be back at the home. Dr. **** continues to comment, talk is cheap, youre not going to finish and making other sarcastic re****s. ***** and team continued directing the workers. Work started. Painters needed mud, ***** had mud and tools in his truck. He brought them in and painters started working. Dr. **** continued to engage with painters about areas they missed and questioning them on what they were doing. ***** intersected and explained to Dr. **** that she cannot stand over the workers, and to please allow them to do their jobs. ***** also mentioned to Dr. **** that he would do a walk through with her after the painters were done that day and he would address her concerns with the painters.   At Noon painters left the house for lunch. Dr. **** remained in the home.  ***** also exits and heads to a nearby store to pick up his lunch. Upon his return he finds the pavers to be completed. ******* comes outside when she sees ***** and begins asking for more sand to be added. The workers added sand.  Dr. **** then asked the workers to leave her sand. In translation through ****** the workers had another job to go to and would not be able to leave her any sand.  ***** explained this to ******* and that there is sand for purchase at ********** or even free sand from the beach. Dr. **** said no, with an agitated tone and demanded workers to leave her sand. ***** asked the workers again and got them to agree to defuse the matter.  Dr. **** got a grocery bag and ***** helped assist pouring sand in the bag. Dr. **** put the bag in the garage and paver workers left.  Painters returned at that time.  Paint work begins. ***** leaves to take an exterior photo of a nearby home that was needed for a trade.Dr. **** texts ***** with a photo of her window staying the screen is damaged.  ***** returns, looks at the screen and notices a hole, fist size and ****ing on the glass in the same location.  ***** explained something hit the window and broke the screen, maybe something during the storm . Dr. **** states the issue was there since June and she has a neighbor as a witness.  (There was no ** entered for this concern, never brought up at walk through, never brought up to ***** previously. ). Dr. **** asked ***** to approach the neighbor.  ***** shows Dr. **** the **** on the glass and explained again it could have been storm debris. Dr. **** begins to wipe the ****ing on the glass and starts shouting a ****** shut the * up.  ***** walked away and Dr. **** follows him. She continues to ***** *****.  The painters were outside as they were finished for the day loading their tools.  The painters asked what was going on, ***** told them to leave as soon as possible so they did not have to get involved. One of the painters was walking back towards the house to retrieve the rest of the tools. Dr. **** ran to the door and locked it. The painter rang the doorbell and she ignored the door. Dr. **** opens the blinds and tells them to leave. The workers asked if he could retrieve his tools.  Dr. **** denies him his items. Painter goes back to the car. ***** called Painting supervisor, ****. **** knocks on the door to retrieve the tools. Dr. **** was not letting him obtain the items at first.  He persisted and then she agreed to give him the items.  **** proceeds to begin loading the 5-gallon buckets of paint into his truck. ******* told ***** If you touch the paint, Im calling the police. **** said he did not want to get involved so ***** proceeds to help the load the paint buckets in the truck so he could leave quickly. Dr. **** stepped in front of *****. ***** backed up and called me.  At this time, ***** the painting supervisor decides to walk away and goes to leave.  Dr. **** rushed after him and did not allow him to close the driver side door. Dr. **** begin grabbing **** and held on to his belt saying he wasnt going to leave. Dr. **** calls her husband and forces **** to speak with him. As I am talking with ****** I could hear Dr. **** yelling. I directed ***** to remove himself from the area of her home, get in his truck and drive away to other side of the community. I asked ***** to call the police and file a report. Painter supervisor left at this point. Police arrives ***** waived them down. ***** explained we needed to retrieve our paint and  Dr. **** was not allowing us to do so.  The officer asked ***** if Dr. **** paid for the paint, he said no, it belongs to our trade. There was another office with Dr. ****. The officer asked her if she paid for the paint. She said no. The officers than instructed ***** to load the paint in his truck. As ***** proceeded, Dr. **** **** towards ***** and pushed the officer out of the way trying to get the paint.  The officer began to get firm with Dr. **** asking her if she was trying to touch an officer. Dr. **** then backs away from the office and the paint. ***** loads the paint into his truck and asked for a police report. I called ***** back as I wanted to speak with the police officer. The officers told me they were in process of filing a theft report but since Dr. **** allowed ***** to retrieve the paint, they were only going to file an incident report. We have requested this for our records.
  I confirmed this information with XXXXX, Supervisor, Painting company.
  Shortly after the incident I called Mr. ***** her husband. I asked for his help on how we could complete the items in his home without disruption. I explained what had transpired. My first recommendation was to not have Dr. **** present at the home during repair scheduled dates. Instead, a representative, neighbor, family, or friend. Mr. **** did not agree to this. I then recommended for Dr. **** to at least have someone else present with her,that she not be alone while work is being completed. He also did not agree to this.
  At this point, ***** as well as various trades on not comfortable going into the home completing work while Dr. **** is present.Since Dr. **** breached our original agreement of not interrupting tradespeople while they are working in the home, we may want to send her and her husband notice stipulating we will only enter the home if she is not present. In this case, they will need to assign a representative of their choice and provide the individuals information to us in writing.
  

• Initial Complaint

  Date:12/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new construction home from K Hovnanian Homes in the ********************** in ********, ** with the closing date of October 27. The K Hovnanian parties to this complaint are: 1) Vice President of Operations, Southeast Florida, 2) Eastern ********************* (owned by K Hovnanian),and 3) Sales Manager, Southeast Florida.Prior to closing, I received a form to complete from Eastern National Title to detail if the property was to be recorded into a Trust.At the closing on October 27, in the K Hovnanian conference room, it was discovered the property was not recorded into the Trust as instructed. In a telephone to Eastern National Title for an explanation, it was We Missed It.Rather than not close, all parties agreed to sign an Addendum to the Purchase and Sales Agreement,dated October 27, for me to be reimbursed for the estimated costs for an attorney to correct the error and record the deed. A telephone call was made to an attorney who provided a $500 cost to redo the deed correctly, which was used in the Addendum to the Purchase and Sales Agreement.On November 30, the attorney informed me that documentation stamps were not included in the $500. I emailed the K Hovnanian Vice President of Operations to inform him of the documentation stamps and request a revision to the Addendum to the Purchase and Sales Agreement for their inclusion. Rather than update the Addendum, he chose to email the K Hovnanian Sales Manager with his approval of the amount and to proceed with the reimbursement.I provided the K Hovnanian Southeast Florida group with the attorney's invoice, copy of the check I made in payment, and the correct deed to support my reimbursement.After numerous emails to determine why I have not been reimbursed, I am told it is due to this being after the closing date and the amount is different. Even though I explained the Addendum is dated at the closing date and your VP was informed of the documentation stamps and approved.

  Customer Answer

  Date: 12/27/2023

  My purpose for filing this on BBB was to get it on the public domain as I do not expect K Hovnanian to satisfy the debt.  I have turned this over to an attorney to pursue legal action.   

  Business Response

  Date: 01/25/2024

  Acknowledge receipt of complaint and agree that we were given a price of $500 reimbursement from the buyer which we agreed to reimburse. This ***** has elected to pursue the dispute via litigation and no further comment is offered. 

• Initial Complaint

  Date:12/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into purchase contract 5/14/2023 with a written delivery date of 3/22/2024. Company in its sole discretion and against our direct communication and need to adhere to contractual close date 3/22/2024, **** *********************** of contract to 11/28/2023 and demanded payment in full of $768,466.00; 4 months earlier than agreed upon. We were unable to meet this demand. They offered no financial consideration for this unreasonable and unfair acceleration. Further, they ignored my communications efforts when we attempted to negotiate a fair resolution. When we were unable to close on the dictated timeline, we were declared to be in default on 11/28/23 and our entire deposit $90892.00 was taken. K. Hovanian gave us false information, mis-represented contractual timelines, refused to communicate or negotiate a reasonable settlement and misappropriated our deposit on an unfair and unreasonable basis. We attempted both direct communications, engaged industry professionals and legal representation, and K. Hovanian refused to acknowledge every attempt at communication.

  Business Response

  Date: 01/25/2024

  We apologize for the delay in response. Our contact person and email for BBB complaints was changed without our knowledge and this concern was not received until 1/24/23. When *********** a new home, we give an estimated delivery date. This date is noted in the contract that it is subject to change. At the time that this buyer contracted, we were delivering homes 10 - 12 months from the sale of the home. We have seen better availability of the materials and trade capacity and are seeing pick up in cycle times. this home was ready to close in October 2023, but extended it to November and sent out notice to close to a November date. The purchaser elected not to show up for closing or respond to Construction Manager calls for orientation. 

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21013659
  
  I am rejecting this response because: It was known by **** that a primary reason for our purchase was the contractually represented close of escrow date 3/22/2024 (see attachment) - otherwise we would have opted for a different lot. When we did attempt to communicate, higher level VPs within **** ignored us. Instead choosing to hide behind their predatory and legally nuanced purchase contract and forced the sacrifice of our deposit. Further, it was never explained nor suggested that we would carry 100% of the liability of an accelerated demand to perform.
  

  **** has no liability in delaying the closing date, but the buyer is not protected nor compensated if the closing date is accelerated.  A reasonable acceleration would have been acceptable, 5 months is not reasonable without at least an attempt to compensate the significant out of pocket expenses associated with this demand to perform.  All of which was communicated to ********************************* who refused to respond or be available. Proof of this loss was requested and provided, yet the stonewalling continued. Instead, construction managers and escrow agents continued to move forward as if they had no information at all.
  
  **** demanded full payment of *** funds on a massively accelerated date and offered no consideration. Multiple legal, and professional consultants believe this to be unfair practice.
  
  Given the way we were treated in the transaction, I can only conclude that we were a victim of targeted bias.
  
  **** has ample language protecting their interest, and nuanced and hidden language that is solely to their benefit. None of this was explained.
  
  Nothing about this contract is fair and reasonable dealing:
  
  "Fair and reasonable" is a general legal principle that is implied in written contracts. It is a common standard used in contract law to assess the behavior and terms of the parties involved in a contract.
  When parties enter into a contract, there is an implied covenant of good faith and fair dealing, which means that both parties are expected to act fairly and reasonably in their performance and enforcement of the contract.

  In Summary, **** explicitly and with intent, knowingly produced a contract that was deliberately deceptive and manipulative that only protected their own interests. We were pressured to singing this contract under a timeline and were refused outside representation. Instead, our **** agents assured us that we would be fairly represented and openly communicated with. This was a false claim.
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/18/2024

  
  We respectfully and strongly deny any allegation of bad faith, targeted bias, unfair practices, or unfair pressure.  We also deny that the contract is deceptive and manipulative. Please know, the delivery date given is an estimated delivery date, as per contract. It is noted in the contract that it is subject to change. At the time of your contract, our home builds were up to 12 months out. The home was ready to close in October 2023,but extended to November. All required notifications were sent out. Unfortunately,the purchaser neglected to show up for closing or respond to any calls for orientation appointments.  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a newly built home 4/2023. On the day of closing, we pointed out that the newly poured driveway already had a crack in it and that it appeared that the concrete was too wet when they poured it. The concrete is less than 3 and a half inches and has hollow spots underneath it. After going back and forth with the warranty division, someone was supposed to come out 11/28/23 and cut out a section and repour that section. No one showed up and the warranty contact is ghosting us. We have a new home and deserve to have a driveway that meets code. The ridiculous thing is that I cannot get anyone from the warranty division to return phone calls or text messages. I have called and ask to speak to a supervisor, but she will not call back. All I know is that her name is *****, I believe.Please help us get our driveway repaired.

  Business Response

  Date: 03/07/2024

  The concrete contractor is scheduled to inspect prior to 3/15th and will provide us with next steps regarding this matter. We are in touch with homeowner about this matter. 

  Customer Answer

  Date: 03/18/2024

  The issue is resolved.  The concrete was replaced, and it looks great.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to close on this new property build at **************************************************************** Oct 2022. In anticipation of this and factoring in there may be some delays, the company representative assured me that the company will want to close before Oct 2022 ends being its financial year end. In anticipation of this I bought all the ********************** but set the delivery to Dec 2022 to account for what I knew would be delays. I arranged to let out my current home from 1 December 2022. Since then there have been multiple delays by the builder and many were not communicated to me. When it was clear that closing would not be my March 2023, I contacted the company to request that closing be pushed out to end July 2023 as I was going to travel internationally. I was told this was not possible. I was told that closing would definitely be in May and I then received a notice closing was 30 May. I then arranged with the furniture company to ensure stock was available and that delivery could take place 31 May 2023. Not 2 weeks later, after accepting a tilting mistake to avoid the closing being pushed out again I was advised that closing would now be 12 June. I have been severely inconvenienced. I asked if the furniture delivery could ne made to the garage and I would sign any waiver for damages. I was told NO. No leniency as so I am at the behest of the furniture company that has arranged delivery of all the new furniture to a place that will not accept it. The company merely stated I must get a storage unit and on showing an invoice, will reimburse me. I have an arm disability. What about moving the furniture 2x and into the house. The company doesn't care and will fine me $500 a day if I don't arrive on 12 June to close. This is totally unfair, and there is little they are prepared to do to assist. I was one of the first to buy in the development, and others who bought after me have moved in a long time ago. Why? And why this treatment?

  Business Response

  Date: 04/10/2024

  Unfortunately there were delays due to supply chain issues during this timeframe. Although we try to best accommodate homeowners it is very tough to manage and forecast timeframes of construction due to Covid supply chains that the world was experiencing at the time. Our company offers a minimum of a 30 day official notice to close letter that states when closing will occur. We stick to this procedure and expect homeowners to close on the date given. We do accommodate a flexible time schedule if it is within a few weeks but nothing more as it costs to hold the home once it is complete. Unfortunately we do not allow customers to move in any personal belongings before closing due to legal concerns and this is a no exception policy.

• Initial Complaint

  Date:05/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2020 my wife and I purchased a home from K. Hovnanian that included a Model PDT845SSJ2SS ** Profile dishwasher. In 2022 the dishwasher stopped functioning. Inspection by the ** technicians discovered that the malfunction was due to the dishwasher being improperly installed and completely missing numerous parts. As you can see from photo attached (jpeg: Tamper Seal) the dishwasher had never been tampered with since installation. The Dishwasher Leak pan was completely missing and the sensor was just left hanging from the inside bottom of the unit (see blue sensor left hanging on photo jpeg: Missing Sensor). The only way this error would possibly be discovered would be for a leak to occur, which naturally did happen (see photo jpeg: Leak). My wife and I spent $383.38 to correct K. Hovnanian's shoddy work. K. Hovnanian refuses to take any responsibility and even acknowledged via a phone call on 5/18/2023 that the only way we would have found this mistake earlier would be to have taken apart the unit ourselves and had the technical expertise to understand the inner workings of this specific dishwasher. They blame their sub-contractor, ********, for not installing the unit properly. ********, in turn, blames ** for not including the missing piece(s) and ** refuses to take any responsibility. The end result is that my wife and I are out of $383.38 for the mistake of K. Hovnanian who refuses to take any responsibility. We would like to have the amount we spent (See PDF: Service Invoice) to clean up K. Hovnanian's error refunded to us.

  Business Response

  Date: 01/25/2024

  We apologize for the delay in response. Our contact information for complaints within the BBB platform was changed and we did not receive this concern until yesterday. Unfortunately, this home was out of warranty at the time of this concern, and we were unable to assist the homeowner. 

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 20074366
  
  I am rejecting this response because:
  
  The part was missing when you installed it. There was no way to know it was missing until a leak occurred. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/07/2024

  We are looking into this matter further and will be in touch with the homeowner. 

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three years now, my lawn and a lot of other homeowners in my community have lawns that are dead or filled with weeds. They have blamed ******************, crickets, worms for the issues. Fact is that they never put topsoil down when sod went down. Even when sod was replaced, they did not put down topsoil. Our community is still having construction. We are 4 Seasons of *******. This is a recent response that we keep getting for years from our HOA still under ****: as noted in the **** communication - all entities are working on a resolve. While we understand the frustrations, steps must be taken accordingly to find a final resolve to the conditions within Four Seasons.

  Business Response

  Date: 03/07/2024

  Sorry for the delay in responding to this claim. This is an ******* Claim which was filed in *********.
  The community has experienced irrigation water supply issues. The Toho issues have forced the replacement of supply pumps and filtration systems. Since inception of the community, K Hovnanian Homes and the *** has replaced sod for large sections of the community twice.
  *** Management has also changed landscaping companies in an effort to improve care and maintenance of sod and landscaping in the community. Mr. **** sod was replaced as I did follow up with him today via a phone call.
  Please consider this matter to be completed.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  K Hov designed a kitchen cabinet layout with molding beneath it. Unfortunately, the modling sticks out about an inch beneath either side of my microwave. We needed to have the microwave serviced and when GE came out, they could NOT remove the microwave from the wall because the molding prevents anyone from removing it from the wall. You cannot tip the microwave forward enough to unlatch from the wall. ** also told us that K Hov ceased made a design change and stopped doing the molding this way in the homes in the later half of our community build out but did not go back to the front of the community to correct the mistake. Now K Hov is telling me we are out of warranty. This IS NOT a warranty issue. Microwaves do not need servicing after one year - typically. So now they are trying to tell me to remove the molding myself. No, they need to send out the cabinet company, have them remove and correct the length of the molding so this does not continue to be a problem going forward. I am not a cabinet maker. I do not do construction, nor does my husband. We are not going to try to do this ourselves - which is an insane request. I told the warranty representative that we would take this to the level necessary to have this remedied - full disclosure. It's evident they knew this was a problem but neglected to correct it in the earlier homes. Its been a few weeks and we have not heard anything from him. We bought another microwave to use in the interim. This is an inconvenience and should be corrected by *****. We paid for upgrades to our kitchen and now we have to contend with this. I'm including two photos of my kitchen and one photo of a house built in the later half of the community that does not have the molding jutting out from underneath the microwave.

  Business Response

  Date: 01/25/2024

  We apologize for the delay in response. Our contact information for complaints within the BBB platform was changed and we did not receive this concern until yesterday. We were unable to assist this homeowner as there was no defect found. On 2/7/23, we did respond to the homeowner verbally and also via our internal national contact request platform. 

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home was closed on in Four Seasons of ******* in February of 2019. Since that date we have had lots of issues with our upstairs being over 90 plus degrees and the A/C constantly running to try to cool. Finally after about one year of complaints they finally tried to resolve the issue. It took them one year having several HVAC companies coming in blowing in insulation in several places in the attic as well as cutting a hole in the ceiling to finally figure out what we had been telling them that the front wall was not insulated and was extremely hot all the time. Upon opening up the wall in the attic and blowing in insulation we were finally able to control the heat on the second floor. Since that time I got mold building up around my furnace on the second floor, I noticed an air leak in the closet it is housed in and seeing that ****** (company they also used to find our above problem) they sealed it for us and we treated and cleaned the surface mold. Now one year later I have mold coming out of the list switch in the room as well as mold on the surface all around the air handler. I keep that door open at all times around 6 inches to circulate air as well as always have a damp rid in their. Still does not help. We go away for the summer months but the A/C is set to 78 at all times. When I contacted **** they sent their maintenance person in and said your house is no longer under warranty (only warranted for 3 years), it is your problem to address and fix. I explained that they for two years had had people in and out of our attic and also around the air handler trying to figure out the cooling issue and their reply was not their problem. We leave in the summer so we caused it. Our home is 3 1/2 years old and I have had homes 12 years old and never had a mold issue (homes owned in Florida leaving for summer months)... I went back to their website where my original work orders were kept and they have all been deleted.