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Business Profile

Search Engine Marketing

The People Searchers LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used ********************************** one time and then canceled my subscription. Since then I've been charged multiple times and just today had another $1 charge from them. To say I'm upset is an understatement. Please refund me and also delete my account in full this time. Thank you.

    Business Response

    Date: 04/29/2025

    Dear Andie,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 10/25/2024. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership, unless you canceled before your trial expired on 10/28/2025.

    We have cancelled your account in full and refunded all charges. You will no longer be charged.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

    Customer Answer

    Date: 04/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They taking money out of my account every month when I didnt approve it and never gave these people my credit cards number

    Business Response

    Date: 02/05/2025

    Dear Geneva

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website for a 5-day trial membership to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Our records show that you also logged in and performed searches in our site from your mobile device at IP address:
    **************.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account was cancelled and has been refunded as you requested. You will no longer be charged. Please allow 3 - 5 business days for your bank to settle this refund to your account.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:11/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Person ********************** withdrew $49 dollars out of my account. A fraudulent activity with the area cod *********** And when I tried to send a complaint to their web address. It a no go. Their address is **************************************************Matter is unresolved.

    Business Response

    Date: 11/20/2024

    Dear ****, 

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 11/07/2024 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $49.97, unless you canceled before your trial expired on 11/12/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. 

    Our records also show that you logged into our site from your computer at IP address: 
    *********** on 11/07/2024. You performed 1 search during that time. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared. 

    Since your membership was NOT canceled, we charged a standard monthly membership fee of $49.97 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged. 

    Hopefully this answers any questions you might have. If you still have questions, please call our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my bank statement and October 1 had 1.00 charge from ********************************** I tried to find out how to stop this im 67 years old don't know to much about this stuff ..my granddaughter found number and called and called never no answer she sent mail on her computer nothing back then on October 16 I had ***** charge on my account .. I now have no phone couldn't pay it due to money gone . I'm on fixed income my money already gets stretched... now someone taking it and won't answer when call. it cost ***** to cancel there site online crazy just crazy ... I'm not paying any kind of money when I didn't even order this .

    Business Response

    Date: 10/31/2024

    Dear **** ***,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 10/11/2024. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $49.97, unless you canceled before your trial expired on 10/16/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Our records also show that you registered from your computer at IP address: ************* on 10/11/2024. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared. Since your membership was NOT canceled, you were charged a standard monthly membership fee of $49.97 as you had agreed to at the time of registration.

    Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged. Hopefully this resolves all outstanding issues. If you still have questions after that time, please call our customer support any day between 8am - 11pm EST. Please send the phone number you called as we are not aware of any phone outages during the time that you called.

  • Initial Complaint

    Date:10/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    peoples searcher has been taking random amounts of my money every month and its not a membership fee. the membership fee is ***** a month and im not a member. but sometimes its .** **** some its a dollar and some are a 1.50 . it might be once a month or twice on some months. i did not authorize any kind of debit for that matter. if theyare doing this to me they are doing it to others..?

    Business Response

    Date: 10/23/2024

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 03/07/2024. You authorized payment totalling $8.95 for multiple reports. Our records also show that you logged into our site from your mobile device at IP address: ************ on 03/08/2024 and performed 3 searches for someone located in **. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged. Hopefully this resolves all outstanding issues. If you still have questions after that time, please call our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only used there service for one day if u don't get that money back my rent check is going to bounce I didn't want the service didn't use it when I tried to cancel they sent me to people ********** they told me it was cancelled then people searcher took my money could you please get my money back on my cash app card thank you call me at ***********

    Business Response

    Date: 10/15/2024

    Dear *******,

    We are not affiliated with ********************************. Please foward any documentation referencing ******************************** to our attention. In the meantime, please note that we refunded your account in full on the same day you called.

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel the subscription but there is no answer to phone call, website is out of service. I just want to cancel the subscription.

    Business Response

    Date: 09/26/2024

    Dear *********

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our website is fully operational, and our phones are available from 8am - 11pm ET, every day. We are not aware of any recent outages.

    Our records show that your account was cancelled on 09/23/2024. No charges were processed against your account.

    Hopefully this answers any questions you might have. If you still have questions, please call our customer support any day between 8am - 11pm EST.

    Customer Answer

    Date: 09/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* ********

  • Initial Complaint

    Date:09/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ************************** on the phone number provided on the website after being billed $39.99 August 27th because I thought I already canceled the service after signing off for their trial for $1 and was unable to find the person I was looking for on their database she went ahead and made sure my account canceled and gave me the confirmation number which somehow there's absolutely no emails from this company whatsoever in my inbox or outbox which they emailed me a link in order to get a refund that they said I had to fill out the form and mail it back into them and they woulld send me a refund without a problem I express my concern that I did not have a printer and they said that's fine I could just write out the information that was on the form and just mail it in that way which I have done twice now and I have followed up with them three separate times and they said they have it yet to receive my request I confirmed the mailing address was the correct one that I sent both letters or requests to so both letters were sent to the correct address requesting my refund and they deny any such requests have come in I asked for another way to submit this form and she hung up on me I just want my $39.99 back it was sent to me for a family emergency and I've canceled this subscription twice now I can't find the emails at this time but I wrote it down somewhere and I will find it with the cancellation number if needed but I am extremely upset over the situation and just want my money back like they said they were going to do

    Business Response

    Date: 09/16/2024

    Dear ******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 08/20/2024. You registered for our $1 trial to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 08/25/2024.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Our records show that your account was cancelled and an email sent on 8/25/2024. A full refund was sent to your account soon after.

    Your account is now cancelled and you will no longer be charged. Hopefully this answers any questions you might have. If you still have questions, please call our customer support any day between 8am - 11pm EST.

    Customer Answer

    Date: 09/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an unauthorized transaction for $39.97 from peoplesearcher.com. I have never used them nor have I ever heard of them. I sent an email to them but never got a response.

    Business Response

    Date: 08/20/2024

    Dear ********,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 06/13/2024. You paid $1 to try our service for 5 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 06/18/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Our records also show that you logged into our site from your mobile device at IP address: 96.60.181.165 on 06/13/2024. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.97 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please call our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:07/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep trying to charge my account but I have it locked and I just want them to stop trying to charge me constantly tried to get a hold of them to cancel subscription cannot

    Business Response

    Date: 07/22/2024

    Dear *****,

    Thank you for taking the time to contact us. As you requested, your account has been cancelled and you will no longer be charged. Our sincere aplogies if you were not able to reach us. We offer cancellation by phone, email, or web. Hopefully this resolves all outstanding issues. If you still have questions after that time, please call our customer support any day between 8am - 11pm EST.

The People Searchers LLC is NOT a BBB Accredited Business.

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