Business ProfileforBradenton Beach Parasail LLC

I booked a parasail trip for 2 people, with a photo package, on June 11, 2023 and paid $220.02. Bradenton Beach Parasailing emailed the day before changing the pickup location. Later that day, we received a call saying they had an oil leak on the boat and could not take us up. We were leaving the following day and could not reschedule, so they offered a full refund of $220.02. Over the next few days, we received emails asking us to review the trip and leave a tip for the captain - for a trip they canceled. The refund never showed up, so a week or so after the trip, I called and spoke to a young girl who assured me the refund would be processed. I called again a week or so after that and was told the same thing, but no refund appeared. Shortly after that, they added an automated answering machine to their phone with no option to speak to a person - only to leave a message. I have left multiple messages with no return call and no resolution. I sent an email on July 18 requesting a refund. On July 21 *************************** responded via email that his staff hadn't processed refunds correctly and he would take care of it as soon as he returned to the office. Nothing happened. On July 26 and again on July 28 I sent emails asking for the refund. I have left more messages on their answering machine to no avail. I also filed a dispute through my credit card. After finding multiple TripAdvisor reviews dated between June and August 2023 stating they, too had trips cancelled and never got refunds, I feel this is not an isolated incident, but an illegal act that should be addressed.