Complaints

• Initial Complaint

  02/12/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am dealing with our management company ResCom ********************** (******* ******). I am trying to obtain billing for the cost of the repairs/updates to our condominium (*************) for the roof, elevator and gazebo. I have been trying since 01/30/2025 and he absolutely refuses to send this information. The President of the association indicated it was fine to receive the invoices but not the contract for the above said repairs/replacement without the contract, which is fine. At this point after approx 15 emails. Still nothing. This is time sensitive material that is needed and now has 4 people waiting on receipt. I dont know what else to do. The reviews for this company arent that great and they really dont seem to care, so writing another will not be of help at this point. I just need this documentation/invoices. At this point I am thinking there is something deeper doing on since the management company refuses to provide.

  Business response

  02/16/2025

  ****,

  If you have any questions please call me on my cell ************ or email me at ********************************************************************

  Customer response

  02/24/2025

   
  Better Business Bureau:
  
  I had filed a complaint on ResCom Management due to lack of not providing documentation requested over 2 weeks. The finally provided the information requested. However, I can't locate the filing. It was for CAM52927 for this business, issued by ****************************** & Professional Regulation
  
  
  
   

• Initial Complaint

  01/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  January 31, 2023 BBB complaint against The Rescom ******************* CompanyRESCOM MGT. LLC ********************************************************************************************** Rescom managed the ********* *********************** ******************************************************************* I am filing this complaint as a member of the ********* ***********************. Rescom was paid their monthly fee of $675 for service for December at the beginning of the month.They did not issue a Financial report for the month as required by the contract. Either a report should be forthcoming or the fee should be reimbursed.Rescom paid themselves a total of $1,150.64 over the first seven months of 2022 without getting approval from a Board member as required by the contract. The Pinebrook *********************** has not been reimbursed for this amount. After getting caught and sidestepping the issue for several months, Rescom offered to reimbursed the Association 50% of the total amount at the ********** meeting. After discussion the Board agreed at the October meeting to accept the offer - knowing it wasn't right but accepting the fact it may be the only way they would get any part of it back. To make things right the other half of the funds should be returned to the Association. ******************* ***************************************************************** Attachments include the Rescom / Pinebrook *********************** Contract and the *** meeting minutes for the months of September thru December.All of these have the pertinent sections noted in red.

  Business response

  02/24/2023

  These alligations are false.

  1. The charges for postage and copies were charged according to the contract.  *************** was disputing the charges and could not accept that we have a postage meter and copiers that are set up with individual  expense codes  for each association we manage.  After several ***** meetings of him ranting about the charges for 2023 at every ***** meeting, I offered to give them a reimbursement for half of the costs because they were a client for 2 years and it was customer service. See attached reimbursement check.

  2.  Invoice payments- ResCom Management uses Advid Exchange for invoices processing. The ***** treasurer had access to approve every invoice.  All ***** members had access to be able to review every invoice on the database. *************** did not have access because he was not on the *****.

  3  Management Contract - It clearly states that we receive our management fee by 1st of each month by ach. 

  4. Termination - It ****** states in our contract that  the contract expired on December 28, 2022.  ********* asked me if I would consider extending the termination date until January 1, 2023 which I agreed to.  The new management company received both December financials and January financials. Pinebrook was not charge the January financials.

  ResCom has always provided PCA with professional services.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩