ComplaintsforNational Collegiate Scouting Association, LLC

• Initial Complaint

  02/03/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  While going over membership plans and picking the right one we were told that it was a month-to-month subscription when that is not the case.At the time of sign up the rep didn't explain that we couldn't cancel the membership. When they do their first initial telephone call they never tell you about their cancellation policy. I can't afford to still pay this company for services that are no longer needed and was basically told either to do a payment plan or $200.00 now. This is a company who clearly does not care about their clients. It seems as if they just want money in their pocket. They keep referring back to their contract with me, but theres no proof/signature that I agreed to it. I am frustrated and just want to cancel the membership without paying for a service that never fulfilled their promises - and financially, we just can't afford it!

  

  Business response

  02/11/2022

  We thank our client for his feedback, though we are very disappointed to learn of his concerns.  We reached out immediately to our client to address his concerns and though we have not heard back, we are confident that we have resolved them fully.
  
  Though it is important to note that NCSA does have clear terms and conditions for each membership, which include cancellation policies and are shared with every family upon enrollment, we recognize that circumstances can change, which is why NCSA remains 100% committed to work at length to provide as much support and flexibility as possible to anyone who might need it.
  
  We wish our client and his family all the best, and we look forward to an opportunity to help again in the future.

  Customer response

  02/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 12/20/21 we had our first call with a smooth talking recruiting specialist from NCSA who told us how great our daughter was and how a scholarship would so easy for her to obtain, how colleges are going to love her. He gave us a great deal and we decided to get an elite membership only to find out they do not allow you to cancel after 3 days. Of course we were not told this during our phone call and now its too late! We have sent multiple emails asking for someone to reach out to us and left phone messages as they were temporarily closed but havent gotten any responses. Hopefully others will steer clear of NCSA!

  

  Business response

  01/14/2022

  We appreciate our clients feedback, though we are disappointed to learn of her concerns.  Our records indicate that she first reached out to our team on January 2nd, and though we apologize for the brief delay in return communication while our offices were closed for the new year, we have since been in touch with her via both phone and email and are confident that we have been able to fully address her concerns. 
  
  Additionally, though it is important to note that NCSA does have clear terms and conditions for each membership, which include cancellation policies and are shared with every family upon enrollment, we recognize that circumstances can change, which is why NCSA has and will continue to work at length to provide as much support and flexibility as possible. 
  
  We wish our client well and look forward to an opportunity to help her & her family in the future.

  Customer response

  01/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/23/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We agreed to a "consolation" session for our daughter who was interested in pursuing a collegiate lacrosse career. At the end the company told us the services had 3 levels of starting at $999 and then $1800 and then $3k for the most comprehensive program. Prices were shocking and we told the sales person we would need time to research. The sales person at this point was screen sharing on our computer and asked why we would not be willing to buy now. We explained it was a lot of money and we wanted to do our homework. He then offered to upgrade us to the top level program at the $1800 price but we would need to buy right now. He would not allow us to think about it or research. We agreed and he while screen sharing walked us through the transaction giving us little time to review the fine print. After using the services for a few weeks we realized it really does not offer us anything we can not get on our own. I reached out to cancel and was told that was not an option. They downgraded my membership but I am still out $1000 and feel straight up scammed. Evidently there is a 3 day window to cancel and then they feel entitled to keep my hard earned money for pressuring me into this scam service that offers little to no value. I understand a small cancelation fee but $1000 is punitive and seems borderline criminal.

  Customer response

  12/06/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/14/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Friday November 12, 2021 I was contacted by a rep from NCSA in regards to my son's assessment for basketball. The other recruiters contacted me prior to this once I checked a check box on another website I was using signing my son up for personal basketball training. I was told they are a agency that helps with building a profile and connecting with colleges and coaches for recruitment and scholarships for student athletes. Next I was told that I needed to have an assessment with someone to talk about the process and how they could help. Once the person contacted my son and I, we had a conversation about the recruiting and what they offered and at the end I was offered 3 different payment plans to pay for their services. I was not interested until I spoke more to my son's father about everything. I was basically talked into signing up after a discount offer. Today is Sunday November 14, I went on the website to cancel everything because I was no longer interested I could not find anything to cancel. So I reached out to a rep for a chat session in order to find out how I cancel. He stated I had to contact financial services. . I was not told about a binding contract, or a three day cancelation policy prior to signing up I only found out about this from reading the complaints on the BBB website. I say all this to say Im getting a head start on the process before I get the run around and refusal to cancel my membership. The agent I chatted with sent me a link to sign to cancel my membership once I told him about the bad reviews and that no one told me about the refund or cancelation policies. I filled out the form to cancel today Nov 14 within the three day window. The agent apologized to me for not being informed of the policies and refund process. The company is very misleading with information and they use marketing tactics and fast talking to get people to sign up. My cancel request should be granted along with a refund since I filled the form out in time.

  

  Business response

  11/18/2021

  We appreciate our clients feedback and have been in regular touch with our client since her concerns were voiced, and though we are disappointed to not have the opportunity to work with her family at this time, we certainly respect her decision to cancel her membership, which is covered by NCSAs cancellation policies. 
  
  We wish our client and her family the best and look forward to an opportunity to work with them in the future.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed our son up with NCSA. less than a month after signing up we have decided its not for us. We called to cancel and were told theres a 25% cancellation fee,which is stated nowhere and was not told to us in our phone call with the representative when we signed up. This company is a scam and taking thousands of dollars from people,based on the other reviews Ive read. We do not believe we should be charged $225 to cancel a service we have had less than 30 days. They leave out a lot of information when they **** parents into this recruiting trap.

  

  Business response

  11/19/2021

  We appreciate our clients feedback, though we are disappointed to learn of his concerns.  We have been in touch with our client and are confident that we have provided an amicable resolution for him and his family.
  
  Though it is important to note that NCSA does have clear terms and conditions for each membership, which include cancellation policies and are shared with every family upon enrollment, we recognize that circumstances can change, which is why NCSA has and will continue to work at length to provide as much support and flexibility as possible. 
  
  We wish our client well and look forward to an opportunity to help him & his family in the future.

• Initial Complaint

  10/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I agreed to a telephone "Assessment" with an NCSA coach for my son's athletic college recruiting potential to take place July 25, 2021. During the assessment call I agreed to their services under pressure sales tactics. I was told could cancel within 3 days. Credit card charged $55 7/25/21 received e mail with membership agreement attached.7/26/21 responded to email requesting cancelation of membership 7/26/21 received response.referred to ************************ (by telephone) as only method to cancel **** hours 8:30-5:30 CST closed Sat/ Sun. 7/28 sent additional request as response to 7/25 initial "welcome" email because I am unable to call during those hours as I work f/ and during those hours.7/28 sent additional email requesting confirmation of cancelation 7/28 response received cannot cancel via email must call.8/3 called financial aid **** to cancel. Was told no problem expect cc refund 3-5 days 8/3 received email from financial ****. Requesting brief survey to be completed.8/3 survey completed through link in email.8/12 disputed charge with cc company 8/25 additional charge NCSA $55 9/10 cc favored with NCSA forwarding me copy of contract sent by NCSA Canceled credit card to avoid future charges.Access to NCSA website cancelled immediately. Their services were not used between 7/25 and 9/18. I know BBB is limited but possibly negotiate 2 additional months of Activation since service was not utilized during cancel pursuit timeframe. Two months of service was paid.I attempted to cancel within three days. Can unsigned contract argue validity of that? Can they operate under such unethical processes?

  

  Business response

  10/27/2021

  We thank our client for her feedback, though we are greatly disappointed to learn of her concerns.  We have reached out to our client directly and are confident that we have provided an amicable resolution to her and her family. We do offer and stand by our 3-day cxl policy, and apologies for the confusion with originally processing her refund.
  
  Its important to note that we take great pride in the service that we provide our families.  Our Member Support team is available 7 days/week and on-demand, and we always encourage our clients to reach out to us if and when the need help, knowing that they will not wait long to connect with a teammate who is ready to help them out on the spot.  
  
  We look forward to continuing to work with her son in the future.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩