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Business Profile

Chiropractors D.C.

Back Pain Institute of West Florida, P.A.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1, 2022 i paid $6500. for 28 Vax D treatments which I only received one treatment. On August 2 ***** I cancelled the treatments per conversation with the institute and requested a refund for the unused remainder. I was told that they would process my request and be back with me on August 3, 2022. Since that time they have not returned my phone calls and i am not able find the status of the request.

    Business Response

    Date: 08/22/2022

    This response was taken verbally by the BBB:

    We have been working on this complaint before it has been received. We have already mailed out a refund.

    Customer Answer

    Date: 08/24/2022

    This response was taken verbally by the BBB:

    At this time I have not received a refund. I would like to know how much the refund is for.

    Customer Answer

    Date: 08/25/2022

    According to the recorded verbal file forwarded to me from the Back Pain Institute from the BBB, I don't know the amount of the refund. I have contacted the Institute and they are not able to tell me the refund amount, because of business practice. It's been three weeks since I asked them for this information. I don't think this is acceptable business.

    Customer Answer

    Date: 08/31/2022

    Please find three documents for the complaint against the Back Pain Institute of West Florida. The institute has taken the position that the cost of a single treatment is $2885. that I don't agree to. I do not have any supporting documents other than the **** receipt and detail of the cost associated with the single treatment. My problem is that I trusted the institute because they were a medical center and they have taken advantage of my trust. I need the Bureau's help to resolve this issue.

    Regards, ***********************

    See Attachment/File: Consumer Rebuttal

Back Pain Institute of West Florida, P.A. is NOT a BBB Accredited Business.

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