ComplaintsforAspen Dental

• Initial Complaint

  08/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My name is **** *****, and I am a BlueDental Choice QF plan member. AspenDental R Dustin D. Holdings PLLC (located at **** *** ******* Mi ******* ** in **** ****** ******** is an in-network provider for BlueDental Choice QF. According to the Dental Explanation of Benefits document from Dental Customer Service, AspenDental was only allowed to charge me $930 for the Porcelain Ceramic Crown #09 D2740 treatment and $81.00 for the Complete Intraoral Series D0210 treatment. These two services total out to $1,011. On March 23, 2021, Aspen Dental required me to pay $873.00. On the day of service, April 7, 2021, I was supposed to pay the remaining balance of $138, but after I received the crown they wanted me to pay $747.45. I disputed the second payment because it did not match with the insurance estimate, but they threatened to remove the crown if I did not comply. The total I paid to AspenDental was $1,609.45. As a result, I was overcharged by $600.45.

  Business response

  08/12/2021

  Business Response /* (1000, 5, 2021/08/12) */ Dear Sir or Madam, Thank you for the opportunity to respond to the complaint filed by **** ***** on behalf of the Fort Myers, FL (Cypress) Aspen Dental branded practice, owned and operated by R Dustin D. DMD Holdings, PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. Consumer Response /* (3000, 7, 2021/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This fancy language does not fool anyone. It is the very tactic that the(Cypress) Aspen Dental owned and operated by * Dustin D. DMD Holdings, PLLC. and The Aspen Dental network have been using to prolong the refund process,hoping to frustrate their patients and eventually the patients would give up their right to a refund. I called the office and they told me that the manager is out sick, and then she was on vacation. After several weeks of calling without any success, my insurance called them and they conceded their mistake of overcharging me and said that they would open a ticket for a refund, but again no ticket. Just silence. After two months of trying to resolve the situation, my insurance gave up and told me to file a complaint with the appeal department. On June, 2012 a class action lawsuit was filed against Aspen Dental for using similar illegal and unethical financial tactics against their patients. I plead BBB and other victims out there to please speak up and end Aspen Dental unethical behaviors. Obviously they haven't learned anything from the previous lawsuit and have continued to be hungry vultures instead of decent human beings. Business Response /* (4000, 9, 2021/08/18) */ This case is still being worked. Please allow more time for a response. Thank you. Consumer Response /* (4200, 11, 2021/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Sir/Madam: I just received the two up-to-date Dental Explanation of Benefits documents from the Dental Claim Administrator (see attachments) informing me that AspenDental was paid $46.80 and $440 for my two services: complete Intraoral Series and Porcelain Ceramic Crown. The total amount my insurance paid AspenDental was $504.80. As such, that brings up the total amount I was overcharged by $1114.25. Please see the table below for details. Thank you in advance for helping me resolve this issue. Please do not hesitate to contact me by email at ***********@yahoo.com if you have any questions or need more information. Sincerely, **** ***** Business Response /* (4000, 14, 2021/08/26) */ A response will be sent directly to Ms. *****.

• Initial Complaint

  08/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On two occasions in January 19th and 26th my mother was seen by Aspen Dental ormond beach. We were told the doctor she was seeing was in network. After receiving bills from that visit the doctor was not in network. After several visits to the office they still claimed the doctor was in network. Well after many months of contacting humana and Aspen Dental it was determined aspen dental was in fact incorrect that their dr was not in network. Now I have paid for services that should of been covered. And they will not correct their mistake and reimburse the overpayment.

  Business response

  08/20/2021

  Business Response /* (1000, 6, 2021/08/05) */ Response attached.

• Initial Complaint

  07/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I paid 757.00 on a partial on 6/8/21l which was the total price I have Insurance and I was told my Dental insurance Didn't cover my partial .which was a lie my insurance covered 50% of the 757.00 that I paid in full so I suppose to get a refund for the Amount of 373.00 Aspen Dental keep saying it's pending for a month we are going into August and this is still not resolved my Insurance said Aspen was paid on 6/14/21 then when I went in once again about the matter on 7-29-21 I was told I only was owed 73.00 .so now my 300.00 has disappeared in then air this is a game with Aspen and I'm tired of trying to get this matter took care of I will not stop until I'm paid back what is owed to me the 373.00 I don't like a Business that is dishonest I called my Insurance to report this matter they have called them as well with me on the line trying to get this resolved these companies are already rich we work hard for our money it may not be a big deal to them but it's a big deal to me

  Business response

  08/16/2021

  Business Response /* (1000, 6, 2021/08/02) */ Dear Sir or Madam, Thank you for the opportunity to respond to the complaint filed by ******** ******** on behalf of the Bradenton, FL Aspen Dental branded practice, owned and operated by R Dustin Dixon DMD Holdings, PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. Consumer Response /* (3000, 8, 2021/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept aspen Dental response to my complaint they are speaking in general about the practice nobody has called me or got in touch with me on the matter of my refund that is owed to me Business Response /* (4000, 10, 2021/08/05) */ Thank you for the opportunity to respond to the complaint rebuttal filed by ******** ******** on behalf of the Bradenton, FL Aspen Dental branded practice, owned and operated by R Dustin Dixon DMD Holdings, PLLC. We will be responding to the consumer directly on this communication Consumer Response /* (4200, 12, 2021/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) No action of communication has been made from Aspen dental about my refund on when should I be receiving my refund from them Business Response /* (4000, 14, 2021/08/11) */ Please allow more time for a response. Thank you. Consumer Response /* (2000, 16, 2021/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund received on 8-13-21 matter is resolved

• Initial Complaint

  07/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The website says a filling is 91.00$ and new patients get an extra 20% off and free exam and X-rays I paid 106.00$ for the exam and X-ray. Why did I get charged for the exam and X-ray? They charged me for the procedure and didn't perform the procedure.

  Business response

  08/18/2021

  Business Response /* (1000, 6, 2021/08/03) */ Dear Sir or Madam, Thank you for the opportunity to respond to the complaint filed by ******* ***** on behalf of the Phenix City, AL Aspen Dental branded practice, owned and operated by Lauderdale Dental LLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

• Initial Complaint

  07/27/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am filing this for my 90 year old father **** ********** (birthdate ********** I took him in for a toothache and was told they would pull the tooth but couldn't do it until they rec'd his medical doctor's approval. We did get the approval then I took him in and they said he would have to see the oral surgeon. I took him in AGAIN and the oral surgeon said there was absolutely no need to pull this tooth as it was healthy and pain was due to grinding when not wearing his plate at night!! So, after several trips for NOTHING they now want $14.20 which I told them I didn't feel he owed, I paid the full bill for services on the first day and nothing more was due since they didn't do anything . Not only is he *** his wife of ** years had a stroke 2 months prior to this visit and 1 month before the visit his only son took his life!!! I made the dentist aware of this also!

  Business response

  08/17/2021

  Business Response /* (1000, 7, 2021/07/30) */ Dear Sir or Madam, Thank you for the opportunity to respond to the complaint filed by **** ********** on behalf of the Naples, FL (Pine Ridge) Aspen Dental branded practice, owned and operated by R D. DMD Holdings, PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

• Initial Complaint

  07/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have paid aspen dental a lot of money for full upper and particular bottom dentures. Aspen has redone them numerous times which each time there's been an issue. I suffer pain, not being able to chew or look decent now for 7 months. As you go to the office for help, they make the issue worse and you leave the office worse off then you walked in

  Business response

  09/14/2021

  Business Response /* (1000, 8, 2021/07/15) */ Dear Sir or Madam, Thank you for the opportunity to respond to the complaint filed by ********* ***** on behalf of the Schenectady, NY (Niskayuna) Aspen Dental branded practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. Sincerely, Carrie R. Regulatory Relations Specialist Consumer Response /* (3000, 10, 2021/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Aspen district office called me Friday assuring me I'd hear back from them not later then Monday the 19th. I've yet to hear a word since. So I'm still sitting in pain waiting Business Response /* (4000, 12, 2021/07/21) */ This case is still being worked on. Please allow more time. Thank you! Consumer Response /* (4200, 14, 2021/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Waiting for them to now refund my money. Requesting breakdown of everything I paid toward this and the call I can sign for my refund Business Response /* (4000, 16, 2021/08/02) */ Thank you for the opportunity to respond to the rebuttal complaint filed by ********* ***** on behalf of the Schenectady, NY (Niskayuna) Aspen Dental branded practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLC. We will be responding to the consumer directly on this communication. Consumer Response /* (4200, 18, 2021/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still no response. Manager out of office until next week now so I'll wait until next Monday to hear from her about processing refund according to voicemail left Business Response /* (4000, 20, 2021/08/05) */ This case is still being worked on. Please allow more time. Thank you! Consumer Response /* (4200, 22, 2021/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Aspen is willing to refund me with my giving the product they made back which would be fine but the dentist in Schenectady threw away the ones I had before this nightmare started leaving me with just the broken ones. Therefore I can not be so thought. I will report this to you as well the ADA. This is the Walmart of all dentistry. I can not be so thought ANY due to them throwing away the ones I had before this all started Business Response /* (4000, 25, 2021/08/11) */ This case is still being worked on. Please allow more time. Consumer Response /* (4200, 27, 2021/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Waiting for office manager to either mail me or email me papers they want signed. I'm told I have no choice but to come into the aspen office to sign papers which I explained to the district manager I do not feel comfortable at all going back into the office as well I want time to read over exactly what this is I am signing and not be rushed by aspen as I've been the last year . I also request anything aspen has to say to me from here on be put into an email and calls stop . Business Response /* (4000, 29, 2021/08/18) */ This case is still being worked. Please allow more time. Thank you. Consumer Response /* (3000, 33, 2021/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolution. They just state they're working on this. Waiting for papers to be mailed. Business Response /* (4000, 39, 2021/09/07) */ Please allow more time for a response. Consumer Response /* (2000, 41, 2021/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  07/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello I went aspen dental on February 25th 2020 of last year and was lied to about the dentures and pricing package that was told to me and my girl friend. I am still getting billed for something that was billed to my dental 1st loan account back on February 25th 2020 and now its in collections because of them double billing customers. I've been very unhappy with their service since day 1 and still haven't been to resolve the issues with my dentures or their lies told by aspen dental staff.

  Business response

  08/06/2021

  Business Response /* (1000, 6, 2021/07/09) */ Dear Sir or Madam, Thank you for the opportunity to respond to the complaint filed by ****** ********** on behalf of the Spring Hill, FL Aspen Dental branded practice, owned and operated by ALL Dental, PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. Sincerely, Carrie R. Regulatory Relations Specialist Consumer Response /* (3000, 8, 2021/07/13) */ Hello, this is the original copy of my aspen dental purchase . The partial dentures were included in this package and it is circled in picture image # XXXXXXXX_XXXXXX.jpg $846 . This is what I got additionally charged to my dental 1st account( Transaction Details Thursday, August 27, 2020 **** ********************* ***** FL XXXXX Item Qty. Price MERCHANDISE 1 $775.70 Total$775.70 . I was told that I Wouldn't get my partial dentures if I wouldn't pay or charge them to my dental 1st account.....please contact me about this Consumer Response /* (3000, 10, 2021/07/19) */ Hello is aspen dental supposed to contact me on this matter??? Business Response /* (4000, 12, 2021/07/20) */ This case is still being worked on. Please allow more time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩