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Find a Location

Bradenton Herald has 1 locations, listed below.

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    Business ProfileforBradenton Herald

    Newspaper

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    24 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4654 E State Road 64 PMB 310, Bradenton, FL 34208-9029
    BBB File Opened:
    6/30/2003
    Years in Business:
    50
    Business Started:
    10/26/1973
    Business Incorporated:
    10/26/1973
    Type of Entity:
    Corporation
    Contact Information

    Customer Contact

    • Ms. Vicky Amparan, Customer Experience Manager
    • Ms. Maria Ravera, Sr Director Subscription Strategy
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    24 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/19/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I received renewal for July 30'23 and extended for 17 weeks. I cancelled my paper in Oct '23 but they continued to deliver until sometime in Dec. (I called to let them know but no response.) I kept receiving renewal notices and would call and check pricing but continued to say no to renewal. All of a sudden, I received a bill for $73.10. Then I called to dispute the bill (the Bradenton herald is always prepay) , I spoke to ******, ******, *****, and numerous other "phone employees". No one would give me a supervisor and now they have reported me to a collection agency ! I visited the Bradenton Herald office in downtown Bradenton, to find it empty and a note on the door they had moved - even the *************** didn't know that ! I have emailed thru the Chamber and made a call to all extensions of the phone numbers listed for the Herald - NO ONE answers and must leave voice mail - No one answers ! After being a Bradenton Herald customer for over 20 years, this is despicable !!!
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Deborah B

    1 star

    01/18/2024

    Worst ever! Digital system is all over the place and completely unstable making it impossible to read. In addition the website will not allow you to delete your credit card. Don't think for a moment you will get a refund, YOU WILL NOT!!! you cannot cancel the subscription with out agreeing to terms and conditions. I did not get a notice the account was due, I did not receive a receipt. All customer service is out of the country. I contacted my credit card company and put a stop to this scam (in my opinion). The bank refunded and canceled continued future subscription charges.For the record this was within 10 days of them charging my account.

    Bradenton Herald Response

    01/19/2024

    Thank you for your message to The Bradenton Herald. We are sorry to hear about your customer service experience. Unfortunately, we are unable to locate an account with your name and email. Please look for a separate email from one of our specialists to help get your account resolved.

    Please contact us at ************ if you have any questions or concerns.

    Thank you

    Local BBB

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