ComplaintsforSun Protection of Florida LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Installation was mid October. The invoice date is 10/11/2022. Invoice 13379-03065 I requested that a series of motorized screen be installed on the first and second floor of my home. A total cost of $ *********. I asked the company to install Lanai/patio screen on the inside frame of the lanai/patio. The company DID NOT do as requested. They installed the screen on the outside of the patio where the screen land on the grass when they are closed and all of the wiring are on the exterior of the house. The opposite of what I asked for. This leaves the entire patio open to the elements where bugs, water and any other external objects to come in/on the lanai/patio. This of course defeats the purpose of having lanai/patio screen. Ever since the installation, I've made several attempts with the company to correct the problem, no one have a even bother to come to even attempt to address my concerns. I've even contacted the bank and explained to them that job is not only incomplete, but it is not what I requested. The bank have since then contacted them, nothing was or have been done. No customer would asked for motorized screen or any other screen when the lanai/patio would still be expose and improperly close and does not serve to purpose to which the product was meant to do.I've come the point where I don't know what else to do. This is a huge investment and I hope that I would have been able to enjoy my lanai but this has turned into a nightmare. PLEASE HELP!!!!Thank you,*************************Business response
12/06/2023
Dear *****
As one of the owners of Sun Protection of Florida I want to personally apologize for your experience with us. It is not how we conduct business and certainly does not reflect our values as a company. After diving into your file and connecting with all the team members that were involved with this installation, it is clear that we made major mistakes. From the beginning the communication was lacking; the sales consultant did not have a great idea of how you would prefer for the units to be installed on your home. The "exterior" installation of your units is a standard way of how we install them - but it was NOT how you wanted them to be installed and I recognize that. After remaking a majority of the units and 3 installation returns it looks like we wrapped up the job on 3/20/23 the way it was supposed to be installed from the very beginning. The fact that we did not meet or exceed your expectations is 100% our fault and I want to let you know our entire team has learned from this experience and we created internal processes to ensure this will never happen again. I am extremely sorry that your installation was handled this way and there are no excuses. I hope you are enjoying the motorized screens on your lovely home even after everything you have been through. I am so sorry again and thank you for taking the time to read this.
Sincerely,
***************************
Owner of Sun Protection of Florida
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.