Complaints

This profile includes complaints for Lakewood Place Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lakewood Place Apartments

  1701 Lake Chapman Dr Brandon, FL 33510-4082

• 

  Lakewood Place Apartments

  1745 Shea Center Dr STE 200 Highlands Ranch, CO 80129-1540

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Lakewood place apartments. I do not have a contract with ******* credit Management. They did not provide me with the original contract as I requested.

  Business Response

  Date: 06/27/2024

  In response to Consumer's complaint, find attached a copy of the signed lease agreement and copy of the Final Account Statement (FAS). Consumer was charged pursuant to the lease agreement and made certain payments per a payment arrangement with Billing from 2/23/2022 to 9/12/2022. Balance due after payments were made is now $3,038.15; as Consumer defaulted on the payment arrangement with Billing, the account is with ******* to manage. Consumer is welcome to contact ******* to discuss payment on the balance that is due.

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 20, 2023 the firm charged my credit card $335 for what I do not know. I am a ***** resident and my only ******* visit is the *********************** several years ago. Their phone line will disconnect you when attempting to speak with this firm. This fraudulent charge has been reported to authorities.

  Business Response

  Date: 03/05/2024

  In response to consumer's complaint, we recommend consumer dispute the charge with their bank, as we do not have a way to find out who used the card.

   

   

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Moved Out Of My Apartment About 2 Weeks Before My Lease Ended, Which A Notice Was Given That I Wouldnt Be Resigning. A Eviction Was Summed In August *** The Dates Do Not Match Up With Anything. I Was No Longer In The Apartment At That Time. No Notices Or Nothing Were Given.

  Business Response

  Date: 02/15/2024

  In response to consumer's complaint, attached is the Final Account Statement. Consumer stopped paying rent May 2023 (and moved out 8/11/2023). 

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21250889
  
  I am rejecting this response because: The Information Is Incorrect. I Moved Out Way Before 8/11/2023 , I Actually Have A Cooy Of My Lease For The Place I Got Afterwards With A Date And Everything. My Lease Ended 6/12/23 and I Moved Out About 1 -2 Weeks Before That With A Given Notice And All. Not Sure What Went Wrong ************* But It Needs To Be Corrected. Now There Is A False Incorrect Eviction On My Name. You Can Also Look At The Activity Log From the App That Was Used To Lock & Unlock The Door Because There Was No Keys. It Was Very Obvious That The Apartment Was Empty. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/16/2024

  In response to rejection, consumer moved out with no notice (pursuant to the lease, 60 days written notice is required to terminate a lease). There is no written notice from consumer documenting move-out and therefore the account was assessed appropriately.

  Customer Answer

  Date: 02/18/2024

   
  Complaint: 21250889
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a former resident and was having issues with my ** unit. I have videos of maintenance workers and contractors sent by the apartment complex saying that the ** was broken and they were not going to fix it. The apartment manager had installed 2 dehumidifiers in my home to regulate the mold issues coming from the ** and I was forced to pay for the electric bill for running the items due to the non working ac unit. Upon moving out my electric bill was over $800 and I was being charged to change the carpet due to the mold being in the carpet that I had no control over. I have spoken with ceo ************************* via email and I spoke with ****************** the property manager to try and resolve the issue and have yet to receive any resolution. For a while the charges were removed from my credit profile but now almost 2 years later it has returned and now I am being extorted again for the carpet that the company had to replace. I was told the renters insurance covers the damage because it was out of my control but they would not cover my property that was covered in mold. As a resident of the property this is extremely frustrating especially when I was forced to relocate due to a mold issue that was caused by the negligence of the property management staff.

  Business Response

  Date: 12/28/2023

  In response to consumer's complaint, attached is a revised final account statement. Balance due now reflects a zero balance.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mailboxes fills with water for months and destroys mail and makes it moldy. UDR has failed to fix numerous times. I have complained numerous times and they do not respnd. **** is aware of issue and states UDR responsible for fix. Everytime it rains mail is destroyed. Waiting on my November ballot so I can file federal complaint of destruction of election ballot by company UDR. They ****** and willfully cannot fix the issue.

  Business Response

  Date: 09/07/2022

  Hello,

  We are actively working with a third party vendor to resolve this issue. We will follow up with the resident once the boxes have been fixed

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17895597
  
  I am rejecting this response because: 
  Complaint: 17895597
  
  I am rejecting this response because: They already said they fixed this and use the excuse they are waiting on 3rd party or parts, whenever it goues outside of UDR for resolution. They closed the ticket in May as fixed, yet they never did anything to fix it. It has been leaking before I moved in March 2020 and they clearly do not care that my mail is being detroyed. What a dishonest company in there apparent attempt to deal with paying tenants. Why would it *********** months to fix something that is destroying government mail? The manager states this is the 1st time i am hearing about this when the maintenance log clearly shows otherwise, what a dishonest business. This is a constant with this comany, maybe social media and photos is the better route to take to show the true nature of The Canal and how they fix things. 
  
  Sincerely,
  
  *************************
  
  

  Business Response

  Date: 09/08/2022

  When the first service request was put in, the previous service manager marked the request completed and notated that they would be scheduling the contractor to make the repair. Management was not made aware of the issue due to a lapse in communication from the employee that is no longer with the company. Since being made aware of the issue again by the resident on 9/1, management has reached out to the contractors and is currently scheduling the repairs. We sincerely apologize for the delay in this repair taking place. Management will reach out to the resident once the repairs are completed. 

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17895597
  
  I am rejecting this response because: UDR stop lying and blaming others. Your manager, assistant manager *****, and **** are still working in the office and have been contacted 5 times after the first incident report. Before you say that there is no maintenance requests for these 5 times, check with your two office people that said they would take care of it. If you will remember I told ***** about my mail, when a smoker was in front of the offcie and she refused to look at him saying she was not going to get up out of her chair, eventhough no others customers were in the office (pure laziness and shows how UDR handles complaints of paying tenants). Well, that was one I know ****** remembers because I have video and emails of where she refused to enforce the smoking policy. 

  You have been aware of this issue, as myself and my wife have brought in person our moldy, wet mail numerous times since May to employees that still work and are apparentky in management. Clearly, you would rather blame others than take responsibility. It is your responsibility to correct this and clearly you want to play games. Election ballots are coming in the mail soon and you have been asked numerous times to fix the leaking mailboxes for months. If they get destroyed UDR has a massive issue then, but hey just keep deflecting. 

  I only had one complaint with the BBB, but now I guess since you have decided to be dishonest about that one issue and the amount of times you were contacted, we can open up more complaints regarding the dead rats left to rot in the sun (probably bad for birds to eat if they have been poisoned, we can check if that is a law violation for you), the live rat infestation (shine a light at night Jeez the ground moves), the garbage left out during the day in the hallways attracting the rats at all the buildings, the parties from then same residents weekly (great videos of yelling and everyone smoking), the smokers (cigs and drugs) nonstop throughout the complex, numerous foundation issues, 30+ cracks in walls just in my unit, doors that won't close due to structual issues (we have 7 doors with issues in a one bedroom), electrical issues in unit when fan switched all lights flicker throughout room (electrical safety/fire hazard), felony resident with ankle bracelet that was arrested by 10 cop cars still living here that manager states he has no idea about (our lease is clear about this), standing water throughout property for mosquitos to breed, mold in units (yes you have these photos already), rot and mold on balconies, sewage smells from water tap, refrigerator worked on 5 times over months kept freezing food in refrigerator, finally new one installed and maintenanace cannot level due to floor foundation issues (out by 2 '' installer says live with it), drug dealers still living here, packages being stolen constantly, yet UDR says not our problem (blames *********** prime, everyone but our management), dog breeds being allowed that are banned as per lease (do you guys even follow your own lease), AirBNB's that allow strangers into the gym and secure amenties while single female tenants use them unaware of who these people are (safety issue (as per lease again), constant pool with green water and foam (city can test that, I am sure we have bacteria issues), and much more. I have videos and photos of everything I have stated over only 6 months, so please continue to argue and not take responsibility for this issue. Maybe admitting you failed to address the problem and UDR will get it fixed would have been a better approach, but instead you want to deflect your failures and blame evryone else. No worries I will spend next week making sure you now have complaints to BBB, city, state, and federal agencies on my list. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of a UDR property, Highlands of Marin in May. I did a pre-move inspection prior to vacating the premises and was provided a checklist of things I needed to clean to avoid cleaning charges, which I did. After moving, I received a bill saying I owed a cleaning charge. I initially contacted the billing department at UDR on June 20 asking them to provide an explanation of the cleaning charge. We went back and forth for about a week and then they stopped responding. I offered to pay a portion of the move-out balance that was not in question and they said that was not necessary. They advised this would not go anywhere until we were able to resolve this and was following up with them weekly to resolve this. Nothing. Then I got a notice this week on Tuesday (July 26) from collections! I called UDR corporate that same day to speak with someone in billing and they advised that billing does not have a PHONE so I could NOT speak with anyone. They have not returned my emails or given me a call back. Meanwhile, I fear the collections agency will report this to the credit bureaus and it will negatively impact my credit, which seems WILDLY unfair. I am happy to provide whatever other documentation you need but thought I'd start with the email chain with the billing department. Some additional background: I terminated my lease early (which I am happy to explain if you like) but I think they are not treating me fairly because I have been very vocal about my disappointment in how they handled my early termination (which I paid in full by the way). Please reach out should you need more details. Thank you!

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/03) */ In response to consumer's complaint, attached is a copy of the revised Final Account Statement (charge for paint is removed) and copy of the move-out photographs, which document the need for the cleaning charge. The revised balance is valid and due the property. Consumer is welcome to submit payment for the full balance due in the amount of $343.58 via www.UDRsecurepay.com. Consumer Response /* (3000, 7, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you. As noted in my previous email with the billing dept, this unit has hardwood. My unit had carpet. These photos are either not my unit or were taken after they worked on my unit after I moved out. I did a pre-move inspection and remedied all the issues they said needed to be fixed. Please see photos attached of what my unit looked like when I moved out. I know the BBB is not in the business of tenant/landlord issues, but the photos provided with the hardwood floors were the exact same photos I got from them and when I informed them my unit had carpet to which they said they would follow up with the property and never got back to me despite my weekly follow ups. And then without any warning, I got a notice from collections. The mess shown in the photos sent were either of another unit or my unit after I moved out. Can the business confirm: 1) This is Unit# XXXX-XX and if so... 2) The hardwood was placed AFTER I vacated 3) That they do not have photos of my unit before work was done in the unit to show the mess was there BEFORE work was done in the unit Please note, the photos I have here do not show the entire unit. They were taken in response to a pre-move inspection performed by Gunther ************** on May 13. I've also attached that email here from Gunther showing the things he asked me to fix. As you can see, those photos have carpet. I've also attached the photos of the items Gunther asked me to fix. Thank you. Thank you. Business Response /* (4000, 10, 2022/08/12) */ In response to consumer's rebuttal, please find attached photos taken after move-out, prior to flooring change and a copy of the final account statement. Consumer is charged final utilities and cleaning, which the photographs document the cleaning charge. The balance in the amount of $343.58 is valid; consumer is welcome to submit payment in full to www.UDRsecurepay.com. Consumer Response /* (4200, 12, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you. However, these are photos taken during the pre-move inspection that took place on May 13. The photos I sent in my original rebuttal was from after the pre-move inspection, taken on 5/15. I've also uploaded the full email thread with Gunther with dates that show I responded to his message on 5/13 with photos from after I cleaned again, sent on 5/15. All those photos were uploaded here in response to my original rebuttal. It seems to me they are unable to provide photos or evidence for the "mess" I made that resulted in the cleaning fee. The photos they have are of my unit on 5/13 before I fully vacated on 5/15. I have photos from 5/15 that I have uploaded that shows all the things I fixed and cleaned before I fully vacated on 5/15 (please refer to zipped folder named "Highlands Pre-Inspection Corrections" submitted with original rebuttal). The other photos they have are of my unit apparently after they had a vendor in there to remove the carpet and replace with hardwood floors. I still do not understand how I am responsible for the cleaning fees when I did the pre-move inspection and remedied the issues identified during that inspection. Quite frankly, this is something we should have been able to resolve on between ourselves had they responded to my emails and messages without me filing a complaint to the BBB. My fear is that while this is still unresolved, Highlands of Marin sent this to a collections agency who at any moment can report this to the credit bureaus, which I am desperately trying to avoid until this is resolved. It is so unfair that they can simply stop responding to me and then send this to collections potentially ruining my credit all while they're unable to provide me with any sort of explanation for the cleaning charges. Please let me know if there is anything else you need from me. Thank you! Business Response /* (4000, 14, 2022/08/18) */ In response to consumer's rebuttal, attached is a revised Final Account Statement. The charge for cleaning is removed. The balance due is now $183.58 (final utilities). The balance due is valid with the charge for final utilities due. Consumer is welcome to submit payment in full to www.UDRsecurepay.com Consumer Response /* (2000, 16, 2022/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) This has been paid. Please let the collections agents know ASAP so that this doesn't get reported to the credit bureaus. I wish we could have resolved this on our own before involving the BBB and collections.

• Initial Complaint

  Date:07/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quality of the apartment was poor, smell of cigarettes, bugs, toilet ran all the time, nickel and dimed, no cleaned per covid standards, rude staff. I had RAFT pay my back rent as my spouse lost his job. 1st they where trying to charge me for non insurance when I had it the whole time. 2nd they are charging me for the toilet that ran all the time, 3rd they are saying RAFT overpaid and they handed me my deposit. I never got any money back expect for this week I got a check that is for $20.06 stating soda processing. They do not have permission to use my deposit or back rent as RAFT is paying for that. They are charging me a late fee as well which I feel should be covered by RAFT. This place was awful to live in.

  Business Response

  Date: 07/29/2022

  Business Response /* (1000, 5, 2022/07/13) */ In response to consumer's complaint, there is no record for consumer under the provided name at the property, Lakewood Place. Consumer Response /* (3000, 7, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) https://www.udr.com/boston-apartments/franklin/union-place/ Union place Franklin, MA owned by UDR UDR Headquarters **** **** Center Drive Suite *** ********* ****** CO XXXXX Business Response /* (4000, 9, 2022/07/19) */ In response to consumer's complaint, please find attached a copy of the Final Account Statement and account ledger. The account was assessed appropriately and pursuant to the lease. Consumer received a refund in the amount of $232.80; no further amounts will be assessed. Consumer Response /* (4200, 11, 2022/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received $200. I only received a check for $20.06. Please send me the $200 Business Response /* (4000, 13, 2022/07/22) */ In response to the rebuttal, the refund amount noted on the Final Account Statement, in the amount of $232.80 was provided to RCAP Solutions (rent relief program). Consumer's deposit was applied to Rent and other related charges and the overpayment was due RCAP Solutions. Consumer Response /* (4200, 15, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Where on the lease does it say you can use my deposit for rent?