Complaints

This profile includes complaints for Brandon Regional Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Brandon Regional Hospital has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Brandon Regional Hospital

  119 Oakfield Dr Brandon, FL 33511-5779

• 

  Brandon Regional Hospital

  PO Box 9060 Clearwater, FL 33758-9060

• 

  Brandon Regional Hospital

  3031 N Rocky Point Dr W STE 400 Tampa, FL 33607-5879

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this bill has been going back and forth severals times I'm tired of been defraud by this hospital I been transferred to different department even I spoke to the main administrator for the hospital and they tell me there is no balance you owe zero we are promised that you will not receive any statements from us and I continue receiving please help me with this organization is very stressful talk to different personal please help me the contact number for this organization is ********** I spoke with the billing department and they giving me different address they not even have the correct address they send me a bill with my current address even is wrong please help me the account number is ************ The Are Committing frauds agains my person I need help

  Business Response

  Date: 06/26/2024

  We are in receipt of the complaint filed by ********************* and have thoroughly reviewed this matter. Brandon Regional Hospital strives to provide excellent customer service and would first like to apologize for any confusion or inconvenience experienced by the patient. A customer service representative from ********************** will be reaching out to the patient to discuss their concerns. If the patient needs further assistance,please have them contact Brandon Regional Hospital directly. Thank you 

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brandon ** hospital Was told I could lrsve even know they found no cause. I sat 4 hrs and finally I asked to be told we will get to you when in fact the 5-6 girls were chatting and having a good time. It was a total disgrace of medical care. The c/o to many admissions and discharged pts. I had to keep my door closed 24/7 as it was too loud

  Business Response

  Date: 11/17/2023

  We are in receipt of the complaint filed by ******************************* and have thoroughly reviewed this matter. Brandon Regional Hospital strives to provide excellent customer service and would first like to apologize for any confusion or inconvenience experienced by the patient. Upon receipt of this complaint, we proceeded to address the patients concern through a Quality of Care review. We request that the patient allow time for a comprehensive review to take place. Once completed, the patient would be contacted either by mail or by phone. If the patient needs further assistance please have them contact Brandon Regional Hospital directly. Thank you

• Initial Complaint

  Date:10/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was admitted to HCA Brandon Regional hospital by the ** department. I was taken up to my room on Sept 25,2023. We arrived at my room at 5pm. The doctor assigned to me did not put in any orders for me for 22 hours! The staff couldn't treat me with the exception of vitals because no doctors orders. Despite the nurses on duty contacting the doctor through the night, he never responded. By 09/26/2023 I spoke with the head nurse (2 times) once in the morning once in the afternoon, and she attempted to contact the doctor. I didn't have doctors orders until 3pm on 09/26/2023. I sat in my room almost ****************************************************************************** I asked to be assigned to a new doctor and was told they couldn't do that. Brandon Hospital employs this doctor, no one should have to wait almost 24 hours for doctors orders.

  Business Response

  Date: 10/27/2023

  We are in receipt of the complaint filed by ******************* and have thoroughly reviewed this matter. Brandon Regional Hospital strives to provide excellent customer service and would first like to apologize for any confusion or inconvenience experienced by the patient. We have submitted the patients concerns for review and request the patient allow time for a comprehensive review to take place. Once the review is complete, the patient would be contacted either by mail or by phone. If the patient needs further assistance please have them contact Brandon Regional Hospital directly.Thank you

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15 I was admitted to Brandon Hospital for vomiting and severe abdominal pain. A CT scan was performed at Brandon and I was told my vomiting and pain was due to ovarian cysts. On May 17 Brandon discharged me. At the time of discharge I was still in severe pain, vomiting green and brown bile. I asked multiple times of the nurses and doctors to exam my scan and case further but they said there was nothing else they could do for me. Within 24 hours of being discharged I was admitted to TGH with a small bowel obstruction that required surgery. At the time of being admitted to TGH I was so severely blocked up, I was vomiting stool and extremely dehydrated. I had a doctor not affiliated with Brandon read my CT scans and confirm that the small bowel obstruction was in fact on the scan and missed by Brandon and they should have never discharged me. I called Brandon hospital at the end of June and asked them to reread my CT to scans to confirm the misdiagnosis. I received a letter in the mail from Brandon that said if I had any additional questions to contact ****** or ***** from the patient safety team. I have left multiple messages with both parties and neither picks up the phone or has returned any phone calls. Brandon discharging me with a small bowel obstruction could have had catastrophic consequences. I am looking for a return phone call from management or patient safety.

  Business Response

  Date: 07/20/2023

  We are in receipt of the complaint filed by ************************* and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the patient. Upon receipt of this complaint, a Quality of Care review has been submitted to address the patients concern. We request that the patient allow time for a comprehensive review to take place. Once the review is complete, the patient would be contacted either by mail or by phone. If the patient needs further assistance please have them contact Brandon Regional Hospital directly. Thank you

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Attached to this complaint is documentation in regards to account # *********. As you can see from the *** from my insurance company. I only owe $ ****** Not $ ******** or $ ******, Please correct my account and send me a updated paper bill for $******. To my mailing address. I don't do ebilling.Thank You.

  Business Response

  Date: 05/01/2023

  We are in receipt of the complaint filed by ***************************** and have thoroughly reviewed this matter. We apologize for any confusion or inconvenience experienced by the patient. We are currently working diligently to research the consumers concern. We are requesting additional time to fully research this matter to reach an acceptable resolution. Thank you 

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The accounts has been paid in full and closed.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/21/2022 I went to *** Florida Brandon with my wife ******************************************* with a laceration on her hand. The physician that attended me was *********************** MD. I paid all the deductibles at the Hospital ($500) and when I asked the person that was servicing via the kiosk, the *** representative confirmed that the $500 was the only expense to incur. There should be recordings of the conversation between me and the representative that can confirm our understanding.During the procedure, my wife was given two (2) injections - a Tetanus shot and an anesthesia injection near the wound area. After the visit, we received an Explanation of Benefits from my Plan UHC, which indicated that HSA had billed $5,023.58 and I owed $1,103. In this bill there were:Surgical Procedure - $1,028.97 Physician Visit/Exam - $3,270.25 Drug/Immunizations/Injections 3 services for $177.16, $178.20, and $369.After the Explanation of Benefits, we received an invoice from *** for $603 for account *********, which is the $1,103 less the $500 my husband paid at the Hospital.I sent an e-mail to your billing department and have not received a response yet for itemized billing and an explanation of why from $500, I have to pay an additional $603.Besides the billing paid for ***, after the visit, we received an Explanation of Benefits from our Plan UHC, which indicated that Valencia Emerg Physicians had billed an additional $2,587.00 and I owed $340.19. In this bill there were:Surgical Procedure - $1,361.00 Physician Visit/Exam - $1,226.00 The physician that attended me at *** *********************** MD was billed through *** and paid by UHC and is now re-billed by ********. I received an invoice from Envision for $340.19.There is a breach of agreement, duplicate ******** to my ****************** and excessive charges, which I am requiring an investigation.I would like an explanation of charges and a billing adjustment.I have also referred the matter to my Insurance provider.

  Business Response

  Date: 10/12/2022

  We are in receipt of the complaint filed by ************************* and have thoroughly reviewed this matter. HCA FL Brandon Hospital strives to provide excellent customer service and apologize this expectation was not met by the patient. Upon receiving the complaint, we reached out to the patients insurance and confirmed that the remaining balance we are reflecting as being due and owed towards their annual deductible. If the patient has additional information or documentation showing the patient has no responsibility, we asked the documentation be sent to us for further review. If the patient needs further assistance please have them contact HCA FL Brandon Hospital directly. Thank you. 

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18175973
  
  I am rejecting this response because:

  *** did not respond to the questions:

   

  Detailed Overview
  On 5/21/2022 my wife went to *** Florida Brandon with a laceration on my hand. The physician that attended me was *********************** MD.
  I paid all the deductibles at the Hospital ($500) and when I asked the person that was servicing via the kiosk, the *** representative confirmed that the $500 were the only expense to incur. Please review your recordings for that date the conversation between me ************************* and your representative.
  During the procedure, my wife was given two (2) injections - a Tetanus shot and anesthesia injection near the wound area.
  After the visit, *** received an Explanation of Benefits from my Plan UHC, which indicated that HSA had billed $5,023.58 and I owed $1,103. In this bill there were:
  Surgical Procedure - $1,028.97
  Physician Visit/Exam - $3,270.25
  Drug/Immunizations/Injections 3 services for $177.16, $178.20, and $369.
  After the Explanation of Benefits, I received an invoice from *** for $603 for account *********, which is the $1,103 less the $500 my husband paid at the Hospital.
  I sent an e-mail to your billing department and have not received a response yet.
  Questions for HSA
  How can from a $500 quoted by your representative, you claimed $5,025.58 to UHC?
  There were 2 injections applied, why are you billing my plan for 3?
  I asked for an itemized billing in my email of and have not received it yet. Can you provide?
  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/20/2022

  We are in receipt of the complaint filed by ************************* and have thoroughly reviewed this matter. HCA Florida Brandon Regional Hospital strives to provide excellent care and services to ALL patients who walk through our doors. Although, the patient feels this was not achieved, we appreciate the concern being brought to our attention so we can continue to enhance services provided to all. At this time,we have escalated the complaint and ask the patient allow the appropriate time for further review. Thank You.

• Initial Complaint

  Date:06/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HCA has refused to bill my secondary insurance (CHAMPVA) for services I received in April 2021. On multiple occasions I even called my secondary insurance and then called HCA to have the VA verify that I do in fact have insurance through champva and they give information on how to bill. Well once the phone hangs up they seem to forget what they've been told and not bill champva. Most recently we seemed to have it finally worked out and then I got a bill from a collector on behalf of HCA. CHAMPVA is not TRICARE.

  Business Response

  Date: 07/14/2022

  Business Response /* (1000, 6, 2022/06/29) */ We are in receipt of the complaint filed by ***** ******* and have thoroughly reviewed this matter. HCA Florida Brandon Hospital strives to provide excellent customer service and would first like to apologize for any confusion or inconvenience experienced by the patient. Primary insurance was billed and paid which left a balance of $600.00 as patient responsibility. HCA Florida Brandon Hospital does not show there to be any secondary insurance information being provided at the time of service. After multiple unsuccessful attempts of verification, we found there to be no eligibility for the patient with CHAMPVA. We do show the patient paid $600.00 on 06/23/2022. Due to primary insurance leaving a patient responsibility, no eligibility for secondary insurance, CHAMPVA, and the patient paying the remainder of the balance in full, the account reflects a $0.00 balance at this time. If the patient needs further assistance please have them contact HCA Florida Brandon Hospital's Business Office at XXX-XXX-XXXX. Thank You.