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Business Profile

Medical Doctor

Florida Eye Specialists and Cataract Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to this eye doc to get my eye fixed it took over a month to get the app. I went on time and they said we dont have the insurance approval. I called my doc and the insurance company they both said they faxed it to them three more times. They said we dont have it, I said I will pay you myself just fix my eye I been waiting a month to get something out of my eye. They came back and said we cant do self pay. Then they come back and said you have the wrong doctor but the right location, I said I did not pick the doc you did so just get me in then. They would not even look at me they want another app. who knows how far down the line. I had to miss a court date as a witness and drive 30 miles in traffic to make this app. that they would not even do

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had laser surgery when they were ******* Eye Surgery. I had a follow up scheduled and much to my surprise when I arrived for the follow up I was told the doctor who performed the laser surgery was not in that day. What they should have told me was that doctor who performed the laser surgery was no longer working there since the practice was now the FL Eye Specialists and Cat Inst *******..They arranged for a different doctor to handle the appointment. The doctor who saw me thought I was there for cataract treatment. I do not have cataracts.To make matters worse, they had no record of my laser surgery!When I refused to be treated for cataracts the doctor acknowledged that they had made an error and said he would cancel the appointment. He told the clerical staff not to charge me for this appointment.SEVEN months later I received a bill for the appointment. Despite all my efforts to get them to honor their commitment not to charge me they refused to do so. They claimed that I was treated, and even went so far as to file a claim with my insurance company.

    Business Response

    Date: 11/18/2022

    This response was taken verbally by the BBB:

    At this time we have called the consumer and has discuss and resolved the issues. 

Florida Eye Specialists and Cataract Center is NOT a BBB Accredited Business.

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