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Business Profile

Vitamins and Supplements

Keto GT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Keto GT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keto GT has 3 locations, listed below.

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    • Keto GT

      867 W Bloomingdale Ave #6914 Brandon, FL 33508

    • Keto GT

      PO Box 6914 Brandon, FL 33508-6015

    • Keto GT

      101 S 12th St Tampa, FL 33602-4207

    Customer Complaints Summary

    • 253 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 7,2022 it was advertised as a free bottle of keto pills. I ordered it. Upon submitting my order, a page came up and said order complete total 199 and 60 dollars. This is a scam as it is advertised under the understanding of a free bottle. They sent me a bottle plus 5 more. Even if I ordered one bottle I should not have been charged for the additional bottles. I will file a complaint with the Florida attorney general if this is not refunded.I contacted the company immediately and they would not refund my money even though the product had not shipped. I have returned the unopened package and all bottles to the company the day after arrival.

      Business Response

      Date: 05/03/2022

      Business Response /* (1000, 5, 2022/04/15) */ Hello ****, We sincerely apologize for any confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 for one bottle if you will purchase a bundle, more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle. You also placed an additional order of the Lean Start - Detox 2 for which you paid $60.00. We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion. We went ahead and issued a refund of $259.99 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges. Thank you

    • Initial Complaint

      Date:04/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stay far away from this company. The products are a scam and the company intends to send you unordered products. 1. In December of 2021, I ordered 3 bottles of "KETO LEAN TIME" at an advertised "special offer" of $39.99 each with 2 additional bottles included for free. Additionally, I ordered 1 bottle of "DETOX" for $49.99. For both of these orders, the shipping was also included. For the "KETO LEAN TIME", the total price I should have been charged was $119.97, instead, I was charged $199.99. This product comes with a full refund satisfaction guarantee. I wish to return both of these products with a FULL REFUND as they are a scam and do not produce the desired results. 2. Monthly, this company continues to send me products that I did not order. Each month, they charge $199.98. If I had the option, I would not accept these packages in the first place. In total this company owes me: $ 49.99 December 2021 $199.99 December 2021 $199.98 January 2022 $199.98 February 2022 $199.98 March 2022

      Business Response

      Date: 04/29/2022

      Business Response /* (1000, 5, 2022/04/13) */ Hello ******, We regret any inconvenience that the ******** has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We would be more than happy to clarify any misunderstanding with your order. The deal is $199.99 for three bottles, so each bottle is $66.66 for Lean Time Keto. We are including two free bottles in that package, bringing the price down (divide $199.99 by 5) to $39.99 for each bottle. You also placed an additional order for a bottle of Lean Time Detox, a separate charge of $49.99. We provide the total price for each package right under the offers to avoid any confusion. As agreed in the Terms and Conditions, if you do not wish to receive another shipment, you must cancel your account within 30 days from the order date. Unfortunately, we did not receive a cancellation request from you. Thus, your account has remained active and charged for another month's supply. We have canceled your account today. As a one-time courtesy, we went ahead and issued a refund of $399.96. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is canceled, and you won't receive any further charges. I appreciate your patience. If you need anything else, let me know if I can help.

    Keto GT is NOT a BBB Accredited Business.

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