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Business Profile

Real Estate Services

Veterans Real Estate Benefits Network
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** failed to uphold the terms in the rewards agreement after using their services and closing on a house. My wife and I had closed on a house on or around 06/07/2022. We used c **** throughout the process and one of the items that helped us use **** is the rewards check users receive after closing.. The purchase amount on the house enable us to receive a veterans rewards check of $3000. Shortly after we closed on the house I asked that information including the electronic signature for the agreement be sent to my brother ***************** (I am blind) **** was to act on my behald with regards to signing my name on the electronic signature form. After a while since we had not received the check I asked **** to follow up[. **** informed me he had sihgned the esignature form and forwared it to ****. When both **** and ****** calleded the **** ***; the *** said **** could not send out the check because they did not have a signed agreement. I called again after several weeks and the **** once again said no agreement could be found therefore it was illegal to send out the check., but however to show good faith he would pay for my homeoners insurance for the first year.I just want him to do the right thing and pay me in accordance with the original agreemenrr.

    Business Response

    Date: 09/20/2022

    Attachment outlinws our written policy on Veteran's reward amount when agent earns less than 3% commisison and the requirement for Veteran's Membership Agreement to be submitted to **** within 30 days of closing. 

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