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Business Profile

Blood Bank

LifeSouth Community Blood Centers-Hernando Regions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I donated whole blood to Life South Community blood drive on 8/12/24 at Tractor Supply in *********, ** being promised a $20 ******* gift card. I have called a half dozen times and texted customer service and others which have not provided me with a card that is activated please help me

    Business Response

    Date: 09/03/2024

    To whom it may concern,

    This is a response to complaint #********.  The concerns listed in the complaint have been reviewed by our organization.  The individual listed as the complainant received the gift card in question.  We have documentation that the gift card was both delivered via email and redeemed. Gift cards are typically sent out within 48 hours of donation and that was the case in this instance.  When ******************** called to say he never received it, our staff worked with him and the gift card was resent.  It has both been delivered and redeemed as of August 19, 2024.

    I hope this resolves the complaint to your satisfaction.  Please let me know if you need any other details.  I can be reached at ************************************.

    Kind regards,

    *******************************

     

     

LifeSouth Community Blood Centers-Hernando Regions is NOT a BBB Accredited Business.

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