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          Rivera's Flooring, Kitchens and More has 1 locations, listed below.

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            Business ProfileRivera's Flooring, Kitchens and More

            Flooring Contractors

            Contact Information

            19239 Cortez Blvd

            Brooksville, FL 34601-3003

            Get Directions
            Visit Website
            (352) 848-3636

            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company provides sales and installation of cabinetry and floor coverings, retail and online sales of bath and kitchen fixtures.

            Business Details

            Location of This Business
            19239 Cortez Blvd, Brooksville, FL 34601-3003
            BBB File Opened:
            7/28/2015
            Years in Business:
            9
            Business Started:
            1/8/2015
            Business Incorporated:
            1/8/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CBC1261399 for this business, issued by Construction Industry Licensing Board. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Construction Industry Licensing Board

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CBC1261399 for this business, issued by Hernando County Construction License Board

            These agencies may include:

            Hernando County Construction License Board

            789 Providence Blvd

            Brooksville FL 34601

            (352) 754-4050

            http://www.hernandocounty.us/home

            BBB records show a license number of CBC1261399 for this business, issued by Pasco County Construction License Board

            These agencies may include:

            Pasco County Construction License Board

            7530 Little Rd

            New Port Richey FL 34654

            (727) 847-8009

            https://aca3.accela.com/PASCO/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Rivera's Flooring, Inc.
            Contact Information

            Principal

            • Mr. Barrett Rivera, President

            Customer Contact

            • Mr. Barrett Rivera, President
            Additional Contact Information

            Fax Numbers

            • (352) 848-3620
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I contacted ******** to have get new tile flooring for my home. during the consultation i decided that i wanted to do new kitchen countertops as well. i received a estimate on 7/3/2023 from **** one of their employees. i signed the estimate. i was told that i could go to the store to look at countertops. i texted **** the manager on on July 10th 2023 with the selections i had made for tile and countertops. on July 14th i texted **** regarding the installation of the countertops because i hadn't heard from anyone at the business. i received a call telling me that the counter top person would be coming in a few hours to measure for the new countertops. i was then given an hour notice that the gentlemen were coming to install the countertops. i do not have exact dates for this. during the installation it was discovered that the man who measured did not open the window in my kitchen and so the countertops did not go all the way to the outside counter. there was a gap of at least 1 inch and you could see the outside block wall of my house. pictures were sent to **** on 8/11. on 8/25 the owner ******* came to my house to check the issue with the countertops in person. this issue was resolved but after about a month of calling and texting. the new tile flooring was installed on 10/25. during the floor installation an employee ************************* the front of my refrigerator moving it. this was brought to the attention of **** who saw this in person along with 3 other ****** employees. nothing has been done to rectify the situation with my refrigerator. one week after 3 tiles were noticed to be hollow under neath. i contact **** regarding this issue along with kitchen cabinet trim that hadn't been installed. on Sept 7th an employee came to fix the tiles along with install the trim in the kitchen. i was quoted 400$ for upper and lower cabinet trim. i only received upper cabinet trim. 2 weeks after the tile installation it was noted that 2 more tiles have lifted.
            Read More
            Read 4 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Crystal R.

            09/15/2023

            I requested an estimate in early July 2023. Signed a contract at the the end of July and was told someone would call to schedule the job and I was required to give a deposit of half of what the job was supposedly to cost which according to my bank was cashed by the business the same day they received it. No one called to schedule the work needing to be completed. I had to hound them and call almost every week. Only for them then to finally answer the phone and say that they didn’t see that I had called previously and that they had fired the contractor that did my original quote due to shady business practices. They then said they would send out someone else because the notes on the original quote did not make sense. After sending someone else out to my home they dragged their feet for another week. When they finally scheduled someone to come, he did not complete the original work quoted and stated that it was unnecessary. I called the same day the contractor came out to do those minimal repairs for clarification and was told someone would call me back. Wedn I called again because I still had not heard from them and the lady that answered they took off an extra $500 and said someone would call me back. The work completed was not even $1000 of work and they already cashed my $2500 deposit prior to doing any work for my kitchen island rebuild. I simply want a detailed invoice of what I was charged for. Today is Thursday September 14th over 2 and half months from original quote and I have called them again and no one answered so I left a message. How do you take someone’s money, use it towards operating expenses and not deliver the work requested? Run far away from this company! I am a veteran on a fixed income and they seem to only want your money and to deliver unsubstantiated work. Quite seriously the work could have been done by someone else sooner but they sat on it and pocketed my deposit and now refuse to make good on returning phone calls.

            Customer Response

            10/06/2023

            The message BBB received from Riveras Flooring, Kitchens and More was Although there was a signed contract for the amount on the estimate, a refund was issued. The signed contract also stated the work that would be completed for that estimated amount. That work agreed to in the signed contract was not completed and deemed unnecessary by the cabinet design technician. The work completed was not equivalent to the proposed estimate and that is why a refund was requested. I received 50% of my initial deposit but that was at my request. The owner refused to do an itemized invoice of work completed because they claimed they had such a big business that if they knew the work would have been so minimal they would not have taken the job. This company sent out multiple people to give a quote and the quote was the same each time. This business will never receive my approval or a recommendation to others. Consumer beware.
            Read 5 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

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