Educational Technology
Computer Learning ZoneThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Computer Learning Zone's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/23/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a one dolar class on the website, i have been billedover 72dollars for classes ihave never signed upfor and donot want, this is criminal fraud. there is no place tocancel these classes on the website, it is a complete rip off and scam. theyhave deited myacount 73, dollars.Business Response
Date: 10/25/2023
In response to the complaint filed with the Better Business Bureau, I would like to clarify the circumstances surrounding the customer's purchase and subsequent allegations against my company.
The customer enrolled in my ********* Access Beginner Level 2 class, priced at $1. Beginner Level 1 is freely available on my website and ******* channel. When purchasing Level 2, customers have the option to check a box to receive additional classes at a 50% discount, delivered automatically on a weekly basis until cancellation. This checkbox is an opt-in feature and is not pre-checked. I can provide server data confirming that the customer opted into this membership.
Upon successful enrollment, the customer would have received immediate email confirmation containing login details, as well as a second email confirming her membership in the Learning Connection program. She would have also received a weekly email reminder prior to each subsequent charge. These communications transpired over seven weeks, during which she failed to cancel the membership or bring any concerns to my attention.
On October 21st, a Saturday and during my birthday weekend, I received multiple complaints from the customer alleging fraud and false advertising. Despite being out of the office on a ********* cruise, I promptly addressed her concerns, exemplifying my commitment to customer service.
The customer's claim that there is no way to cancel the membership on my website is inaccurate. A cancellation link is readily available on the user account page, which she did eventually find.
Given these circumstances, I've taken the extraordinary measure of refunding all charges, including the initial $1 course fee. While my primary aim is to ensure customer satisfaction, I also have a zero-tolerance policy for unfounded accusations and disrespectful, rude behavior. This customer bypassed an open line of communication with me, opting instead to unnecessarily file complaints with the BBB and her credit card company. Therefore, her account has been closed, and she is no longer welcome on my platform or ******* channel.
It's regrettable that this situation escalated to this level. However, I hope this provides a full account of events, showcasing my consistent commitment to transparency and customer satisfaction.
Thank you for your attention to this matter.
***********************
President/CEO
2023 ********* MVP
Computer Learning Zone
******************************
P.S. Below you will find her VERY RUDE emails to me, and my responses to them.
P.P.S. A note to the customer: you catch more flies with honey than with vinegar. In the future, try being a nice person. We could have resolved this misunderstanding without you flying off the handle.
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2023-10-21 06:37:29 PM
YourName: ***********************
Email: ******************
Subject: unauthrized charges---over 2 months-- ***** $
SMS: **********
Comments: cancel my account, i signed up for a one dllar class and now see you have billed me over 10 times . I am disputing this with my bank, you have false advdertizing! you are runnng a scam, i want out of billing for whatever you are selling. Please confirm my account is canccelled. i have been billed for stuff i never ordered and do not want. please reverse thesse charges right now. You appear to be a scammer and i am going to persue this dispute. wht a racket! i m very upset about this. there is no place on te website to cancel membership either!!!! SICKENING! the small part of ye one dollar class i watched did not help me in the least.
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2023-10-21 07:40:55 PM
YourName: ***********************
Email: ******************
Subject: Cancel Reason Learning Connection
Comments: i signed up for one dollar class i have been charged 73 dollars from your company, i did not subscribe to any other classes here. i am more than livid, refund the charges you have taken from my bank account for services i did not order and do not want. this is one h*** of a SCAM you are running here. Your website is deceptive, cluttered, and very amateurish. it and does not enplane what content is free and what costs money, very disappointed in my interaction with your service , SHAME ON YOU!!!
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2023-10-21 09:50:15 PM
i dont know what kind of scam this is but i desputing this with my bank, i signed up for a ONDE dollar class and now mty bank account is receiving ongoing billing from this site. i am livid!!! how the heck to you cancel all ties with this scammer?
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2023-10-21 09:50:59 PM
i signed up for a one dollar class, i have had my checking account debited for 73 dollars in total and i want out, how can i cancel? i can find no place to cancel this service. please advise.I dont know why **** charged so many times or what is is for. where can i cancel?
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******************
Sat, Oct 21, 9:10?PM (4 days ago)
I dont know what kind of scam you are running online but I signed up for a ONE DOLLAR CLASS, Now i see you have billed me many times for I DONT KNOW WHAT.!!!!i what kind of scam are you running? i am disputing all your charges with my bank. I signed fot a oNE DOLLAR CLASS AN THAT IS ALL I WILL PAY FOR SO REVERSE ANY OTHER CHARGES AND TAKE ME OUT OF BILLING FOR YOU COPANY.
***********************
3865 *************.
******, ** 95503
***************
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*********************** <******************************>
Sat, Oct 21, 10:43?PM (4 days ago)
to wendyb
I'm out of the office until Wednesday but I'll look into this for you as soon as I get back. I assure you there is no scam. It's possible you just accidentally signed up for a membership without realizing it. If that's the case, we'll fix it. No need to jump to conclusions.
----Business Response
Date: 10/27/2023
When I initially responded to the customer's email from the middle of ************* Sea on a cruise ship, I received a bounce message. At the time, I attributed this to poor internet connectivity at sea. However, I recently attempted to email the customer a copy of my response to the ********************, and that email also bounced back. I use Gmail for my correspondence, so I am confident that the issue is not on my end; I send and receive hundreds of emails daily without issue. This suggests that the customer may not have received any of the server-generated notifications about pending charges or weekly invoices for her classes, likely due to a problem with her email address. If you do not hear back from her after this, it would not surprise me. You may want to consider contacting her by phone to ensure she receives this information.
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