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Business Profile

Handyman

Pelletier & Sons, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After Hurricane *** (2022), I hired this company to rescreen my entire pool cage due to storm damage. I paid them $5802. for the work. I was given a 12 month warranty by the owners son at the time of payment on 12/16/22. On March 20th , 2023 I attempted to contact the business by phone for a warranty repair due to multiple screens that had loosed up due to poor workmanship. The phone went to voicemail and I left a message. On March 23rd after not getting a call back, I emailed the company with the same complaint as left in the voicemail. On April 3, 2023, *** Pelletier reached out to me Via text message from the phone number which I previously called on March 20th saying that she was working on behalf of the owner that week trying to get his messages and emails caught up. *** advised that she would talk to the owner that night and let me know when they would send someone out for the repairs.On May 15th, 2023, 5 weeks later, I again texted the business phone number requesting the warranty repair be done. I have not heard back from the company by phone, text, or email. Todays date is September 25th 2023. It has been more than six months since I reached out to the business to repair the poor work that was done.

    Customer Answer

    Date: 10/11/2023

    ********* and Sons had reached out quickly AFTER the BBB made contact with them. They have since made the necessary repairs because of that BBB contact. Thank you very much for your assistance with this matter.

Pelletier & Sons, Inc. is NOT a BBB Accredited Business.

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