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Business Profile

Investment Seminars

Legacy Education Alliance, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Legacy Education Alliance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Legacy Education Alliance, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am facing two issues with this business. The first is that I had a discount code that they provided me but it didn't work. They partially corrected the issue but not completely. I believe I'm still due $1.43 refund from the over payment.The 2nd issue is the fact that this order still hasn't shipped and the purchase was made almost a week ago now. This can appear as a scam.I've tried reaching out to customer support multiple times to get an update on my order but I haven't received it. They incorrectly address the charge by telling me I'm not owed anything, but they continue to ignore my question where I ask for an order update.I am very disappointed with this experience. I am seeking the following:1. $1.43 credit which from my calculation I believe is owed to me.2. Update on order. If it still hasn't been shipped, then due to the inconvenience, I would request it gets express shipped at no charge to the customer 3. Contact from the business. I am very disappointed with my experience here but I do want to continue doing business. Please reach out to me so we can discuss how to make this negative experience right.Thank you. I look forward to hearing from you.

      Business Response

      Date: 12/07/2023

      The customer placed an order with us. Customer let us know that they had a 10% off credit received in their email. We gladly issued a 10% credit ($10.43) towards their order. Customer disputes amount and wants another credit. We let them know that the credit is on the product only and not shipping or sales tax. Customer issues complaint to ********************. Recalling shipment from *** and issuing a 100% refund.

      Customer Answer

      Date: 12/07/2023

      I am rejecting this response because I never requested a refund. I asked for an explanation around the partial credit. Their communication is subpar. They clearly missed my main concern which I asked them about over and over (to which they didn't respond). 

      I made the purchase about a week ago and it never entered shipment. I kept asking when it would be shipped out. They only answered the question about the incorrect credit but never provided a response about the status of the item and where it was.

      As demonstrated above, I prove my point that they clearly missed what I was asking for. I was asking for contact by the business for a status update of when I would receive the item. They did not provide that. Instead they just cancel the order.

      I would like contact by the business to explain why my order was cancelled when I should have been receiving it this week.

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction is 09/16/2023. I purchased a 10-****** pack for the amount of $705 in total of classes fees and platform fees with coach *****. I booked my first ****** for 09/19/2023 at 9:00am at ************** tennis court in *************, **. The ****** is never confirmed by the coach I chose, they suggested another coach and ******s with him in *******, I denied because its too far and wont work for me. Thus I have asked for a refund on 09/18/2023. They had my request and promised to get back to me in 48hrs but again never happened. On 09/26/2023, they called me finally but saying can only offer me partial refund because my dispute does not satisfy their refund policy. Regardless that I didnt even receive the service I purchased for at first place.

    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for 3 day mentorship for 1:1 Options training with a coach. I have followed up multiple times in last 2 years to finish this training but they have put this on hold. Requesting for the refund for the amount paid for this course.

    • Initial Complaint

      Date:02/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Rich *** Poor *** Legacy Education course Aug. 15, 2019. Covid shut everything down. I got covid ended up in ICU 5 weeks then continued to have numerous health issues. I contacted Legacy several times and they were closed down do to covid. I paid for the Legacy real estate and fast fortune club stock course. I would like them to fulfill my contract. Thank you

      Business Response

      Date: 02/07/2023

      Ms. ******* past purchase was to attend a local training Sept 6th-8th and did not attend that specific training many years ago and was unrelated to COVID in 2019. We make several attempts to contact students to attend the training they purchased and alternative dates when available. We held another live onsite training in Sept 2021 in her area and **************** also did not attend that follow up training. The training program has one year for attendance.


      Her signed contract indicated the terms and cancellation period along with separate initials on the contract indicating that she also received the notice of cancellation form that provided three (3)days to cancel for a refund.


      **************** received all the training materials at the time of purchase and had the option to attend the training that was offered years ago. We are sad to hear health issues related to COVID and wish the best for her moving forward. Thank you Student Resolutions Team

    • Initial Complaint

      Date:01/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in October 2019 my mom and I bought into a program for 16k and paid 1/3 of it up front. the past few days I have tried to reach out via web sight and all the numbers come back as, "no longer in use" , "you have won a free ******* gift card" , or " medical insurance. I have also contacted the host of the In person webinar in 2019 and no responses. This is a hug mistake I have gotten into and have missed out on what I was told they would send me for real-estate! Beware of this scam.

      Business Response

      Date: 02/07/2023

      We have been in contact with ****************** and ****************** via email and phone from their enrollment many years ago on October 27th,2019.

      ****************** made a deposit on a training program with 6 months to attend the training. The training program was transferred to ****************** and never paid the balance due. A few years ago in 2021, they called to continue the program and again reviewed options but it was pending payment on the remaining balance. We activated training content and additional time for the amount paid towards the program. We have also invited them to participate in other trainings in effort to provide support with their investing goals.

      We informed ****************** that he could pay the balance to continue with the training moving forward but did not hear back until the BBB posting in 2023. ****************** states that he has missed out on real estate and that this is a scam, however our records indicate that we have provided training content for the amount of the deposit, invites to other training content along with additional time but ultimately he has not paid in full from many years ago.

      We encourage him to continue working with student resolutions and the available options of support moving forward.Thank you. Student Resolutions Team

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,On Oct. 27, 2019 my wife ******** and I purchased an education package from Elite Legacy Education, a brand of Legacy Education Alliance. One of the items purchased was a live 3 day Mentorship. Before we could schedule the program was shut down due to Covid. We were promised many times right up until late 2021 that we would be contacted as soon as scheduling was possible. Since then communication has ceased. We let countless messages and emails with no reply. Now it appears the phones have been shut down. We paid ********* for this mentorship and it now appears that a publicly traded and trusted company has stolen our money. We request any assistance we can in finding resolution. Thanks *****************************

    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for 1-on-1 mentoring program. The mentoring session was scheduled for early 2020. Then global pandemic happened and the Gov't shut down everything. We also had a baby in late 2020, so it was not safe to do 1-on-1 mentoring while pregnant. They said its not a problem, we can schedule later. My company contemplated to move me to another state between Feb - Aug 2021, so could not schedule during that time as these mentoring programs as location specific (lenders, market, city councils, etc). Moved in Aug 2021 to new state. Requested for mentoring in summer 2022, but the company's all phone numbers are not in service. Please help to get my money back, OR get me some training I paid for. I didn't pay them a ***** less, I did my end of the bargain. It was a difficult time for everyone around the world. If Elite Legacy Education is reading this -- I just want the training (or money back if that's not possible, but that's my last option). Thank you!

    • Initial Complaint

      Date:07/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept.2019 Reserved elite legacy inner circle financial market mentor paid $5619.00

    Legacy Education Alliance, Inc. is NOT a BBB Accredited Business.

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