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Business Profile

Landscape Maintenance

Barbato Property Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/21/2022, Barbato Curbing poured decorative landscape curbing around the entire perimeter of our house, along with two floral islands in our side yards. When we first met with **** (the owner), he told us that his company uses reinforcement material to help keep the curbing from cracking. We paid him with Check #**** for $3330.00. Within weeks of the job being finished, the entire curbing started cracking and disintegrating. We were able to pull chunks of curbing out; not only was the material used substandard, but there was no reinforcement as had been indicated, and the curbing was poured incorrectly per other curbing companies. Despite numerous attempts to contact ****, we have been unable to receive any reimbursement from him, and he told us we would have to pay him - again - to repair the substandard curbing. The curbing is beyond repair; we have to have all of the current curbing removed and replaced - this time by a different company. I have attached two photos and a video of the curbing; this is what it looks like for the entire curbing. **** maintains the damage was caused by a mower; we, our lawn company, and the new curbing company all dispute this. We would like partial reimbursement, which **** refuses to pay.

    Business Response

    Date: 02/15/2023

    This business shut down due to hurricane *** and the complainant was refunded $2400 from the landscaper which we sent payment to for this project

    Customer Answer

    Date: 02/21/2023

     
    Complaint: 19409491

    I am rejecting this response because: we were charged $3330 for the original project, which has to be completely redone (at a cost of over $4000 to remove the defective curbing and replace it). We would like the remaining $930 ($3330 minus $2400) from the original cost of the project refunded from ****. At that point we will be satisfied and will move on. Thank you.

    Sincerely,

    *****************

Barbato Property Services, LLC is NOT a BBB Accredited Business.

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