Business ProfileforGood Deals Appliances

On March 3rd, I bought a new washing machine from Good Deals Appliances in **********, **. It was delivered March 9th, 2024. The machine has a see through top so I can see what machine is doing. I put in a set of bed sheets and followed the Quick Reference Guide to start. I seen about 3' of water and then the agitator started agitating my sheets. I watched for a few minutes and no water-just dry sheets. I tried different options, per the guide, to no avail and found out when removing my sheets the agitator was tearing them. I called ****, my salesperson, and was told I had to have a repair man come out. On March 18th the repairman came. He said he was ordering a new computer water sensor and a new agitator as mine was not round and kept flying off into the washer tub. ********* stated he also found one motor "Error Code" but it gave no more info. I called **** and stated this was unacceptable. I have never yelled, raised my voice or cussed anyone. I was upset and said I did not want this machine. He said he would call his manager and get back to me. **** called stating they would replace this machine with a new one.On April 13th, 2024 a new machine arrived. BUT now I only had 1 1/2" of water when the panel read filling(with water) but instead was just agitating my dry clothes. I called Good Deals Within an hour of delivery and spoke to ****. **** had told me 6" of water was standard for washing clothes NOT 1 1/2"- I took my plastic ruler and checked for accuracy. **** said he would have **** call me..... No call on Sun, Mon, Tues. so I called Wednesday. **** is off on *********** **** stated this was normal for a washing machine BUT if normal why did they replace the 1 ST that had approx 3 1/2" of water. No callbacks.EVER ! I looked up guidelines for protesting a business and followed the law. *************************** called the police implying the sidewalk was in their lease. NEVER have I EVER had to deal with police. Never broken the law! 1st time for a 70 yr Grandma