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Business Profile

New Car Dealers

Nissan of Cape Coral

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nissan of Cape Coral's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nissan of Cape Coral has 2 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a vehicle on 11/22/2024. I paid check that day. It has been 76 days and they will not give me a title. Every time I call or go in a different excuse every time. I need to get this plated in ******* but cant because I have no title. Please help

      Business Response

      Date: 02/06/2025

      *********** purchased a 2023 Rogue from our store with registering the vehicle out of state. We did not have *** specific insurance for the title work and it delayed the process. We have contacted *********** and he has provided the *** specific insurance needed. We are currently processing his title work with the necessary documents.

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I traded in 2 vehicles in March of 2024 to Nissan of Cape Coral. I filled out all paperwork on April 19th,2024 to get all of my refunds owed on the 2 vehicles. I have sent countless emails to their finance manager Nacho over 7 months. I have been in office twice trying to get this matter taken care of. For the past week they have not responded to anymore emails. I'm trying to be fair and didn't want it to get too this but I'm owed over $4000 dollars and I am not gonna just forget about it. I've waited long enough and was originally told it would be 6 to 8 weeks and id have all my money.

      Business Response

      Date: 11/27/2024

      The cancellation has been processed. Sutherlin Automotive will be releasing the funds and reimbursing Nissan of Cape Coral in order to expedite the process. Attached is a copy of the checks that will be send.

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled a GAP ADDENDUM and PREPAID MAINTENANCE AGREEMENT on May 3, 3024. Totaling $3000.00. ******* at Nissan has been making promises, I have been calling, I made personal visits 4 times. I feel I'm just being ignored and they don't wanna refund me. I do have the cancelation form. Please help .******* *******

      Business Response

      Date: 11/09/2024

      We have contacted Sutherlin ***************** They were the owner of the store at the time of purchase and are the ones that have to clear this on the customer's account. The Warranty has been cancelled at time of customers request. ********************** ********** confirmed that the check is now being process for the consumer. This should be cleared within the week. We are very sorry on the delay within that company.

      Customer Answer

      Date: 11/25/2024

       
      Complaint: 22520444

      I am rejecting this response because:

      I have not received the check that you advised was being cut. What is the status of this being sent to me.

      Sincerely,

      ******* *******

      Business Response

      Date: 11/29/2024

      A copy of the check is attached that was fed ex to the lien holder.

      Customer Answer

      Date: 12/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The issues have been resolved.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ********************* December 2023. Before I drove it off the lot there was no check engine light, but after I drove off The lot and was just a mile or so down the road the check engine light came on. I immediately called and they got me in to do a diagnostic. They found out that my. car had a problem with the turbo so then they made a date for me to bring the car in and ordered the new part to fix it. I did have a warranty and I had to pay $100 out-of-pocket so my car was fixed before February 2024 they were supposed to put a brand new turbo on my car, my wife picked it up after it was fixed. I do have proof with text messages and the person that was handling the situation that it was supposed to be a brand new turbo, but within 2 weeks the check engine light came back on. She took diagnostic testing herself and it said it was a turbo so then she took it back into Nissan and they did another diagnostic test. I have paperwork for this one when she went to go pick it back up, they told her that it was old codes that had not been cleared and they cleared them well a month later the check engine light came back on while I was there. I took it for testing. It said it was a turbo again, so I called Nissan Nissan said that they would get it to be looked at so they ended up actually sending it to ***************** in *************** went ahead and was gonna replace my turbo the turbo that was replaced before **** said is a junkyard turbo and it was very bad so they replaced it and there was some parts that Nissan had messed up that **** couldnt replace and repair because my warranty wont cover it. I called my warranty company and there was never a claim for the new turbo that Nissan put on but I paid out-of-pocket..Nissan has no paperwork for the first turbo that they put on, but I do have the person that was working for Nissan That can let you know that he had put in for a brand new turbo. I also have all the text messages.

      Business Response

      Date: 08/13/2024

      The Sutherlin **************** who is no longer in business in **** Coral or *************** will not be issuing reimbursement on an AS-IS vehicle. Sutherlin states, "There was full knowledge with the signatures of the car's AS-IS policy on the 10 year old vehicle and they will not be held responsible for broken items after the sale."

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my vehicle in February of 2024. I promptly filled out paperwork to receive my warranty refunds. In late March I was told I was given the wrong information and had to redo the paperwork. I am still awaiting my tire warranty refund check. I was told it would be 4-6 weeks from the warranty company once they cancelled the policy at the end of April and that the check would be issued from the dealership. It's now been over 10 weeks. I was given an excuse that the dealership was sold in January and they can't find the funds? I've reached out to several people at the dealership and they do not respond back to messages. This includes the manager at the ************************* location where I originally purchased the vehicle.

      Business Response

      Date: 07/16/2024

      This customer has contacted the incorrect business.  They would have to reach out to the Cape Coral Nissan store.  We can not help with the Cape Coral store.

      Customer Answer

      Date: 07/16/2024

       
      Complaint: 21996470

      I am rejecting this response because: *************************, the business manager at the Cape Coral store referred me to ******************************* at the *************** store, because they are affiliated, for a resolution and thats how the rest of the emails transpired that I attached. 


      Sincerely,

      *************************

      Business Response

      Date: 07/16/2024

      ******************************* works in the Cape Coral Accounting department.  This is not Nissan of Cape Coral.

      Business Response

      Date: 08/10/2024

      Nissan of Cape Coral has contacted Sutherlin Automotive and expressed the importance of this cancellation. Sutherlin Automotive has still not released the funds but they have agreed to reimburse Nissan of Cape Coral for the cancellations that were purchased with Sutherlin ***************** Nissan of Cape Coral will issue a check to ***** and will be reimbursed once the Sutherlin ********** finalizes payout. The funds will be mailed out on Monday 8/11.

    • Initial Complaint

      Date:07/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Failure to Provide Vehicle Tags and Registration/ Misrepresentation of Services/ Negligence Details:On March 22, 2024, I purchased a 2021 ******* Santa Fe from Nissan of Cape Coral.The dealership committed to providing the necessary tags and registration within 60 days.Despite multiple attempts to resolve this, I have not received the tags and registration, causing significant inconvenience and financial loss.I was initially issued a temporary registration, but after 111 days, the dealership still has not provided the permanent tags and registration, a misrepresentation of their services as they have portrayed. As a result, my personal business has suffered losses estimated at $10,000 and I have incurred additional damages amounting to $5,600.Desired Resolution:Immediate issuance of the vehicle tags and registration.Compensation for the financial damages incurred, totaling $15,600 Assurance that such delays will not occur in the future.Contact Information:********************: **** Phone: ************** Email: ******************************

      Business Response

      Date: 07/16/2024

      Nissan of Cape Coral is currently in contact with the consumer on resolving the out of state title issue. Consumer is aware of the options we have and is in efforts to working on this together.

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a new vehicle back in March 2024 canceled my old *** insurance and requested a refund from them. To this day I have been given nothing but a bunch of run around about my refund and have been told repeatedly that ********** Needs to refund my money. The dealership has been sold and the new company says ********** owes me the refund but they are refusing to refund the *** insurance to a number of customers.

      Business Response

      Date: 07/15/2024

      We have contacted the Sutherlin **************** and had them process payment for the consumer on the gap. The refund will come from Nissan of Cape Coral to expedite payment then reimbursed from Sutherlin.

    • Initial Complaint

      Date:05/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the store to buy a car . *************** convinced me to buy a used instead of a new car as I wanted . He told me payment would be ****** when I got the papers from the loan company that I didnt even want and asked to put the loan through Suncoast as I have had them for the past 3 vehicles Ive had the payment is ****** almost ****** more than I can truly afford . I had to also pay them ******* down . They made me believe all I wanted was done but in reality none of it was .

      Business Response

      Date: 06/13/2024

      This deal was done with the customer's full understanding. We can not just undo the deal after 2 months because the customer changes their mind. Customer had full understanding of the down payment and payment with multiple signatures on preliminary paperwork and final paperwork in the business office. We would offer the customer to trade in the vehicle to get into a better situation for the customer. Dealer is at no fault and will not be issuing a refund of down payment.

    • Initial Complaint

      Date:04/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had an advertisement for a truck on this website:************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* Went in there to buy the truck and they tried to get me for $71,000. I have 4 witnesses. If this isnt false advertisement, then I dont know what is. Says on website $48,012 with msrp of $56,485

      Business Response

      Date: 04/18/2024

      We apologize for the inconvenience. All of our vehicles are on our website and there is a disclaimer.

      **Dealership advertised price is plus tax, tag, title, pre-delivery service fee of $1199, ****************** Fee of $179, and Electronic Registration Filing Fee of $298. These charges represent costs and profits to the dealer for cleaning, inspecting, reconditioning vehicles, and preparing documents related to the sale. All Pre-owned vehicles may also be subject to additional reconditioning and certification fees. All advertised pricing is on in-stock units only and are subject to change without notice. Advertised pricing includes all manufacturers discounts, rebates, and incentives such as military, college grad, all loyalty offers, and VPP pricing certificates. All offers presume financing through the Manufacturer captive lender, NMAC. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with the dealer. See dealer for details.

      Third party sources such as Cars.com and ******** pulls these prices that leads back to the same disclaimer.

    • Initial Complaint

      Date:03/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is involved in a fake sweepstakes. Received a mailer stating to match symbols and win a prize. Matched symbols to win $1000. Number provided to call does not work. Contacted business by phone and was told to go there to collect winnings. Upon arrival was told there were additional rules never stated. Business stated you now had to match numbers to a car on display. This was never mentioned in the sweepstakes offer. ****** clearly states making the matches means you have definitely won the prize.

      Business Response

      Date: 03/26/2024

      We are sorry the customer feels this way. The fact of the matter is that there was instruction on the invitation. The customer would have to be present to receive their price and the promotional company gave free lottery tickets if the number did not match. The dealership did have a winner in the showroom with matching numbers and the customer received $1000 without making a purchase.

      Customer Answer

      Date: 03/30/2024

       
      Complaint: 21410621

      I am rejecting this response because:

      I am not satisfied with the response.
      The number provided did not work on the weekend and when it did it said my prize was reserved, indicating I should have won something. It also says I was guaranteed one of the prizes. Moreover, the advertisement said "if you match across, you're a winner" I match twice, and "if your symbols match, you have definitely won one of these prizes! proceed to Nissan of Cape Coral immediately to compare your Serial Number to the prize board and claim your prize". Also, I call on the phone to the store (Nissan Cape Coral), and I was told exactly the same thing if they match across I win.

      Sincerely,

      ***************************

      Business Response

      Date: 04/01/2024

      The picture you provides states to compare your serial number to the prize board at the dealership and claim your prize. We are sorry you did not win the prize that you wanted.

    Nissan of Cape Coral is NOT a BBB Accredited Business.

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