ComplaintsforNational Phlebotomy Solutions

• Initial Complaint

  06/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been very sick in and out of the hospital and have hospital records to prove it. I need more time to study to take the *** exam because I have been ill. I also found another online class for a more affordable price that is taught by an instructor and now believe the national performance specialist have stolen my money and havent priced matched the Edcor ekg class for a lesser price. I am frustrated and irritated and will contact the police about this matter if my money is not refunded for this class,

  Business response

  07/09/2024

  Dear *******,
  
  We are sorry to hear about your recent difficulties and hope you are on the path to recovery. We understand how challenging these situations can be and wish you the best.
  Regarding your request, we would like to clarify a few points:
  
  1. Price Matching: National Performance Specialists (NPS) is a national certification agency, and we are not obligated to match the prices of other organizations or courses. We offer certification examinations and complimentary study materials, not training programs. Our certification fees are set to cover the costs associated with the certification process, including the examination and administrative support.
  
  2. Exam Rescheduling and Documentation: We have reviewed the documentation you provided, including hospital records and court documents. While we sympathize with your situation, the dates on the provided documentation (April 19, 2024) do not correspond with the date of your missed exam (November 30, 2023). Unfortunately, we cannot reschedule the exam based on this documentation.
  
  3. Refund Policy: As per our terms and conditions, refunds are not provided once a candidate has accepted the terms and used the product purchased. If you believe a crime has been committed against you, we encourage you to contact your local law enforcement. However, it is not a legal offense for an organization to refuse a refund under these circumstances.
  
  Lastly, we want to reiterate that NPS is a certification agency, not a training program. Our mission is to provide high-quality certification exams and related materials to help candidates prepare for their certification. Payments made to NPS are for the certification examination itself, not for attending a training course.
  
  We hope this clarifies our position. If you have any further questions or require additional assistance, please feel free to contact our support team.

  Customer response

  07/09/2024

   
  Complaint: 21890491
  
  I am rejecting this response because:

  I was injured and in the hospital and have been in and out the hospital and contacted NPS and let them know about my medical condition and they seem to not care about my circumstances having to live in a domestic  violence shelter and not being able to afford the computer with the software that is required for the proctored exam is stressing me out making my blood pressure go high 250/100 and I cannot afford unexpected costs and fees associated with this class online that did not specify that I would need a special computer to take the course. NPS is being rude and inconsiderate having sent them pictures of my black eyes and other injuries and they do not care about me being a victim of domestic violence.
  
  Sincerely,
  
  *******************************

  Business response

  07/10/2024

  Dear *******************************,
  
  We appreciate your continued communication and understand the gravity of your situation. Our thoughts are with you during this challenging time. However, we must reiterate our policies and the findings from our review.
  
  1. Documentation and Exam Date: We have thoroughly reviewed the documentation and photos you provided. The dates on the hospital records and images of injuries are from April 19, 2024, which is several months after your scheduled exam date of November 30, 2023. As such, these documents do not provide a valid reason for missing your exam.

  
  2. Testing Requirements: The requirements for the proctored exam, including the need for a specific computer setup, are clearly outlined in the Candidate Handbook. This handbook is publicly available on the *** website and is the first document provided to all candidates upon accessing our certification materials.

  
  3. Acknowledgment of Requirements: Upon submitting your candidate application, you attested that you had read and understood the Candidate Handbook. This includes acknowledgment of the requirements for online testing. This attestation is a mandatory step in the application process and ensures all candidates are aware of what is required for successful exam completion.

  
  4. Policies and Procedures: *** is a national certification agency, not a training program. Our role is to provide certification examinations and the necessary materials to prepare for these exams. The policies regarding refunds and exam rescheduling are clearly stated in the Candidate Handbook and were agreed upon when you submitted your application.

  
  We empathize with your situation and understand the difficulties you are facing. However, the policies in place are designed to ensure fairness and consistency for all candidates. We cannot make exceptions based on documentation that does not correspond to the relevant exam date.

  Customer response

  07/10/2024

   
  Complaint: 21890491
  
  I am rejecting this response because:

  I have provided additional information including hospital records that reflect the exact date of 11/30/2023 having sustained a concussion and leg injury from an assault.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took a class believing the class was an actual class to certify me to become a phlebotomist I paid *************************** 650 to attend this class under the name of LRT Medical Training first day there I thought the location was sketchy given the location whenever I entered the building I was still thinking she may have scammed me but I continue that day I started seeing things online that indicated the class was a scam after I paid her 650 dollars I never took any test nor did I receive any certification Im a mom of two that does not have money to throw away I was really thinking this business was a legit business please help me get a refund

  Business response

  10/10/2023

  I am writing in response to the complaint filed by Ms. *********************** against NPS, as referenced above. We appreciate the opportunity to address this matter and provide clarification based on the information presented.
  
  After a thorough investigation into the details of **************' complaint, we have determined that there is a misunderstanding regarding the involvement of NPS in this matter. NPS has no record of any business transaction or interaction with Ms. ************************ Furthermore, *******************************, mentioned in the complaint, is not associated with NPS in any capacity.
  
  ************** has expressed concerns regarding a class related to phlebotomy certification, which she believed was affiliated with NPS. However, based on the information provided and our internal records, there is no indication that NPS offers such a class or has received any payment from ***************
  
  We understand **************' frustration and her desire to seek a refund. However, it is essential to clarify that NPS is not the entity responsible for the class in question or any financial transaction related to it. Based on the provided information, it appears that ************** may have inadvertently filed her complaint against the wrong party.
  
  We recommend that ************** take the following steps to address her concerns:
  
  Contact ******************************* directly: ************** mentioned that she paid ******************************* for the class. We suggest that she reach out to **************** to discuss her concerns and seek resolution regarding the certification class and refund.
  
  Review payment records: ************** indicated that she made a payment of $650 to ******************************** It would be helpful for her to review her payment records, such as bank statements or receipts, to ensure that the transaction is accurately documented.
  Contact local authorities if necessary: If ************** believes she has been the victim of a scam or fraudulent activity, she should consider reporting the matter to local law enforcement and seeking legal advice.
  
  In conclusion, NPS has no involvement in the circumstances described in **************' complaint. We hope that ************** can find a satisfactory resolution by reaching out to ******************************* and following up with any appropriate legal actions if required.
  
  Please do not hesitate to contact us if you require any additional information or clarification regarding this matter. We appreciate the Better Business Bureau's commitment to addressing consumer concerns and ensuring a fair and accurate resolution process.

  Customer response

  10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

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