Reviews

Review Details

• Review fromSuzy A

  Date: 08/28/2023

  1 star

  Suzy A

  Date: 08/28/2023

  I’ve rented from paradise properties numerous times for extremely lengthy stays. I’ve never had a complaint or issue until this summer! I arrived at my property and found another family in it without Angie or anyone telling me they rented out my first few days because I wasn’t 100% sure I could use them. I had no choice to book an Airbnb last minute because they had no availability. I returned to my rental a few days later with my family only to find it infested with roaches! I called immediately over & over . A few days later someone came & put traps down but roaches were coming from everywhere still. I finally went to Home Depot & purchased 2 large bottles of roach spray with a sprayer. I sprayed constantly for weeks to get the roach problem under control. The management company was well aware of the on going issue but never sent back anyone to exterminate again! I paid a lot of money & should never have had to deal with something this disgusting! BEWARE future renters of Venetian Bay this is what you’ll be paying for!!!

  Paradise Properties

  Date: 09/10/2023

  As noted, Suzy has rented from us several times previously and had no issues. As she is aware, she had cancelled the first three days of her stay, so they had been rented again. Effectively, she showed up two days early for her stay without mentioning anything to us. We refunded her for the first three days of her stay. When she complained about roaches, we immediately sent our operation person out to treat for them and contacted the professional pest control company that treats it regularly to have them out to treat it as well. When she complained days later, we again sent out operations for further treatment, however, we found three puppies left alone inside a small cage in the home, which is not a pet friendly home. More importantly, we cannot treat for pests with animals in the home. She was advised of this but failed to remove the puppies for the balance of her stay, so we could not treat for them any further. Near the end of her stay, we received a notice from the Home Owners' Association that she had not registered the puppies with them (as required) and had not been picking up after them when she took them outside. When she departed, our cleaner spent twice the normal time cleaning and we had to pay her double. This guest had destroyed all bath mats, damaged several linen pieces and some decorator pillows. All of the kitchen towels were gone. Much of the silverware was gone. Despite having hosted this guest several times in the past, she has been placed on our "do not rent" list due to the damages, the presence of animals in a no animal home and what we view as animal abuse.