Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail stating that I was owned money immediately I called bc I thought it was a scam! When I called the agent was extremely rude on the phone no customer service at all. So I got off the phone due to the unpleasant conversation and the lack of help. I called back bc when I continued to read the letter I was a bit confused so I call back in to see if there was a deadline to send this in. When I called in for help the guy asked me was my 1 language English and I said yes and he said how is it ur first language English when everything is written clear u for u to read then he had I should get someone else who is smarter then me to read the letter bc I was not smart enough to read or understand saying Im dumb and stupid I just called in for questions regarding my concerns! Anyone who receives random information will call in about sending personal information regarding money! I hope this business gets shut down these ppl r a scam and very unpleasant to work with they have a lot of bot fake reviews someone needs to look into this business hole in the wall business. Im glad I read the reviews first and Im glad I called in bc any normal person would

  Business Response

  Date: 02/04/2025

  This person called our office numerous times requesting the same information.  I referred this person back to the letter that she had in her hands as all the answers to her questions were on the letter.  Given her inability to speak in proper grammatical English and the lack of understanding my answers, I asked her if English was her first language, as that may have explained why she was not understanding.  I suggested that she contact someone where English was their first language to be able to assist her with the letter.  She continued to call with the exact same question, I assume hoping to get a different person to answer.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Graham Group contacted me about unclaimed funds in the state of ******* . I sent the copies of my driver's license and other personal information as requested. I spoke with a lady named **** and she told me they would send me a check and several months later no money. I tried calling, texting and no response , they hang up on me every time I call. I found out others have the same problem with them. I warn others not to trust this group!! Beware!!!!

  Business Response

  Date: 09/23/2024

  Letter clearly states that the State of Florida has 90 days to process your claim.  It has not been 90 days.  **** never would have told you that we are sending a check, as it is the State of Florida that mails out payments, not us.  We have done everything that we said we would in the timeframe promised.  You apparently could not wait the indicated time, and decided to file this complaint out of spite....

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from the state of ******* regarding unclaimed money. I submitted all info as requested. Shortly afterwards I was contacted by ************************** also stating I had unclaimed money. However there wld be a fee of about $120. I completed the form and sent a copy of my ID as requested. I received confirmation that my paperwork had been received and approved on August 5, 2024. Ive sent numerous emails regarding my claim because its past 30days. NO RESPONSE.. Where is my money?Please see the email below:The ******************************** received your claim and shows it has been APPROVED.The funds WERE disbursed on 08/05/2024 TO:****** ******* ************************************** It may take another 2 weeks from the date the check was mailed out for it to arrive. Please note we have no control over the mail.Upon receipt of the funds, please leave us a review on ****** and ***** we will greatly appreciate it! **PLEASE WAIT A MINIMUM OF 30 DAYS FROM THE DATE THAT THE CHECK WAS MAILED OUT. IF YOU DO NOT RECEIVE A CHECK WITHIN THOSE 30 DAYS, PLEASE EMAIL ME BACK TO LET ME KNOW

  Business Response

  Date: 09/12/2024

  State of ******* has a procedure. We have responded to your email numerous times in reference to a lost check request. Please follow the instructions on the lost check request. This is required by the state of ******* not by us. Please follow the instructions. If you have not received the email from us, please contact our office at the telephone number listed and one of my staff can assist you during work hours.

  Customer Answer

  Date: 09/13/2024

  I have NEVER been contacted via email from this company. Let alone been provided any information in regards to a lost check request. I will reach out to the company as requested. But Id also appreciate it if the BBB obtained copies of the emails that were supposedly sent with time and date stamp.

  Customer Answer

  Date: 09/13/2024

  I have also attempted to contact them via phone. I chose option 3 and the mailbox is full. Im really concerned because if Im unable to reach them by your deadline my case will be closed.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22278547
  
  I am rejecting this response because:

  
  I have NEVER been contacted via email from this company. Let alone been provided any information in regards to a lost check request. I will reach out to the company as requested. But Id also appreciate it if the BBB obtained copies of the emails that were supposedly sent with time and date stamp.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/17/2024

  Contact my office at the telephone number on the letter tomorrow (Wednesday) and have your reference number ready. Ask for **** or ******. 

• Initial Complaint

  Date:09/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received information on unclaimed property in *******, sent in the required information including copy of driver's license and agreement to their fee. Have never heard anything else, I have tried to contact repeatedly about this and have been told by state this was claimed by the Graham Group.

  Business Response

  Date: 09/03/2024

  We have a team that processes status update requests.  If you do not have your reference number, then we are not able to assist, as our letter specifically states, keep the front page for your records, as you will need it for a status update request.  Please read question and answer # 4 on the back of the page for a proper status update request procedure.  It is the same for everyone and has been the same for the last 12 years.  All you have to do is follow the instructions.

  Business Response

  Date: 09/03/2024

  We have a team that processes status update requests.  If you do not have your reference number, then we are not able to assist, as our letter specifically states, keep the front page for your records, as you will need it for a status update request.  Please read question and answer # 4 on the back of the page for a proper status update request procedure.  It is the same for everyone and has been the same for the last 12 years.  All you have to do is follow the instructions.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating to send in my drivers license to receive money owed by the state. Says it takes up to 90 days to receive your money and to get status updates online. After 90 days I called for an update since it had gone past the time frame given. I was cursed at and hung up on being told to not call the office for updates. The man who would not tell me his name asked me who gave me information in the past as he would fire them. They have my personal information and my money at this point. Very concerned this company is fraud and using my information to acquire other things under my name. Ever since sending my license Ive received emails and calls including someone opening a ***** account in my name. Please help me find out what is going on with this company thank you

  Business Response

  Date: 07/31/2024

  ***************************** filed a claim with my office.  He contacted my office about status.  We gave him instructions on how to request a status update as outlined on the original letter we mailed.  Line was disconnected.  He called back asking for the same information.  We gave him the information again.  He continued to call and harass my office, making threats to myself and my office staff.  We informed ***************************** that if he continued to call my office, that we would have no choice as to file a complaint with our Sheriffs Department.  Additionally we informed ***************************** that we would be withdrawing his claim based upon his threats and continued harassment of my office and staff.  ***************************** continued to call, disregarding the instruction to no longer contact us as we dropped him as a client.  ***************************** ended up making 26 calls, including making claims about recording, which is in violation of Florida Statute ****** also known as the Florida Wiretap Law.  Report was filed with the Osceola County Sheriffs office concerning the wire tap law as well as Florida statute 365.16 Obscene or harassing telephone calls paragraph d.  We were informed by the Deputy to keep a log of continued calls from *****************************, and allow them to know if it continued.  It is my understanding that the Deputy attempted to contact *****************************, but was unable to make contact.  We have decided to drop ***************************** as a client and will be pursuing criminal charges against him due to violation of FS ****** and 365.16.  There will be no further reason that ***************************** needs to contact my office for any reason.  In the future ***************************** might want to follow protocol and procedure instead of making threats and statements of breaking the law.  I and two of my office staff heard him make the statements that the phone calls were being recorded as well as my statements repeatedly that he does not have permission to record said call.  It is my understanding that this violation alone is considered a misdemeanor and could even be upgraded to a third degree felony.

   

  In *******, the two-party consent rule requires all involved parties to give legal consent before a private conversation may be recorded. In other words, those wishing to record private conversations must obtain consent from all parties involved before recording, as codified in Florida Statutes  ****** and  934.04.
  Violating the two-party consent rule in ******* can result in serious criminal penalties, including imprisonment and fines. Common offenses that can be charged if Floridians violate the two-party consent rule include:
  Unlawful interception of oral communication: This offense occurs when someone intentionally intercepts or records a private conversation without all parties' consent. Unlawful interception of oral communication is a third-degree felony in *******, punishable by up to five years in prison and a fine of up to $5,000.
  Unlawful disclosure of intercepted communications: This offense occurs when someone knowingly discloses or uses the contents of a private conversation they recorded without consent. Unlawful disclosure of intercepted communications is a third-degree felony in *******, punishable by up to five years in prison and a fine of up to $5,000.
  Under state law, recording encompasses any audio or video recording method, such as recording on a phone or using a hidden camera. Private conversations refer to any conversation that takes place in a location with a reasonable expectation of privacy, such as a private residence, hotel room, or office.

  ******************************************************************************************

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22072376
  
  I am rejecting this response because:
  Im sorry but their response is a complete lie. My experience has been the same as multiple people after researching the company. I was cursed at a hung up on without being given an answer to my question. Yes I was given instructions to get updated online. I was not asking for my status update. I was asking first what happens when it goes past the 90 day time frame given to me by the company that I would receive my check since I am getting ready to move. I was then cursed at and told to not f****** call the office again and I was called a liar by a man who would not provide his name. What professional business owner/manager would curse at his clients and not even be able to provide a name. My personal information is with this company and I sent them my drivers license as I was directed. This company is suppose to be working for me as Im the client. I did everything that was asked and all I did was follow up after the 90 day time frame given by the company. At no point was I disrespectful or harassing anyone. I actually called the sheriffs office myself which led to this man threatening to call them on me. I dont know if he did or not but I am in contact with the sheriffs office myself and will find out exactly whats going on with that. I was told to follow up with bbb to get my personal information retained. This company is very unprofessional and you can see theyve been reported multiple times for the same reasons. Please help me get my information back as I do not care about the check Im able to retrieve the money myself I am afraid this company is a scam/fraud and want to protect my identity/information from being stolen and used. I still do not know who answers the phones there and cursed me out today. The sad part is they are wasting important valuable time of other professionals that help people who really need it. They should be able to speak to clients respectfully without raising their voice or cursing at people for calling the phone number they provided. Reminder I was cursed and disrespected on my very first phone call to this man who did not give his name. I never said anything to trigger him to say anything I asked a very simple question that should be expected. 

  Sincerely,
  
  *****************************

  Customer Answer

  Date: 07/31/2024

  No phone calls were recorded by myself and this company has a very very bad attitude for no reason. I provided everything necessary and all I asked was a very simple question. They went and contacted any family member they could find information to and called them randomly. People have been contacting me all day saying a company called and said to have me stop contacting except they have my personal information. I have received calls from ***** bank and other places saying people are trying to open an account in your name was it me. Ill have to contact the credit bureaus to try and protect my social security. All of this because of the man on the phone who would not provide his information. Please help

  Business Response

  Date: 08/01/2024

  This consumer was told several times the process and continued to call my office.  It ended up in a police report due to the harassment.  He didn't get his way so decided to make threats about complaints.  He was told to have no further contact with this office and yet did so.

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22072376
  
  I am rejecting this response because:
  The business can go back and forth saying whatever theyd like and provide false statements and pictures. The fact is theyre a fraudulent company who steals your personal information. The police report is for another client not myself who must have threatened their office for a completely different matter. Looks like they make a lot of customers upset by stealing their personal information. I was told by sheriffs to report the company to my precinct so I did. **** graham is a scammer who cannot communicate with clients and has been doing this for years. This conversation is just to let others know not to use this company and save them the hassle of being harassed by **** graham. **** graham continued to call my family members and even called my number back days later. Instead of working on his clients cases he doesnt know any better than to argue when he cannot complete his work. Terrible company and worse as an Individual. DO NOT USE THIS COMPANY. Save your personal information and your time. Everything they offer is easily done on your own. 
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/06/2024

  Consumer refuses to follow procedure as outlined on the letter and information given over the telephone.  Osceola County Incident number given is the complaint filed with the Sheriffs Office.  Contact was recently made about pursuing charges against defendant.  Will be following thru with complaint based upon statements of recordings and continued harassment.  Mr. ******** needs to stop calling my office, as he is no longer our client.  Every time he does so (which have been numerous) this constitutes and additional charge.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 22nd I received a letter detailing that a company I worked for owed me over eight hundred dollars. The letter explained that they could retrieve the money from the state. I waited six months and still no reply, I then requested a status update at www.myflmoney.com. At that time they told me they didnt have an account for me. Which is strange because on the original letter, in the bottom left corner was an account number for me. My issue mirrors several other reports on your website. These people are making fraudulent claims, hijacking peoples information and asking people to send personal information like passports and state id. They need to be stopped, and shut down permanently, before they can do more harm.

  Business Response

  Date: 07/23/2024

  This person is not our client.  They have never filed a claim with my office.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to a letter from the Graham Group to recover $75,000 from unclaimed payment. I followed all the instructions provided. I was told I would receive my money in 90 days. After 5 months, no money received and the owner **** Graham was verbally abusive to me when I called to inquire about the missing payment.

  Business Response

  Date: 04/17/2024

  To whom it may concern,

  As shown in the attached documentation, each time that *********************** requested a status update, we responded within the appropriate time.  As indicated, the documentation was signed on the 28th of December 2023.  After mailing, it was  received and processed in my office on Jan 2nd 2024.  The complainant is stating that it took 5 months.  From January 2nd to todays date, it has only been 3 1/2 month.  This is an example of his overexaggerating.   Each time he requested a status update, the same information was posted.  It indicates that the state has up to 90 days to process his claim, and then another 2 weeks to mail out the check.  The check was dispersed within this time frame.  **************** contacted my office today in a ****, giving my staff a hard time about updates, stating that he never received any updates.  As shown in the attachments, we responded to him 5 times.  Furthermore, on the final response, it indicates to wait a minimum of 30 days to receive.  This is not our policy, rather that of the State of Florida.  **************** was extremely verbally abusive to myself and my staff.  As you can see in the additional photos, *********************** continued to call and badger my office with phone calls.  I informed him numerous times to stop calling, and he continued.  There has been a complaint filed with the Osceola *********************** concerning this.  Even after telling *********************** that this has happened, he continued to call.  Unfortunately, I can only upload 5 files, otherwise I would have uploaded the rest of the pictures from the calls received. 

  I attempted to allow *********************** to calm down prior to filing the complaint and called him attempting to get the information to him.  Once again he berated myself, and my company, stating that he is filing a complaint with the BBB as well as the Attorney General.  He proceeded to call two more times afterwards, despite being told to have no further contact with this office.

  We have done everything imaginable to appease ***********************, and will not tolerate his demeaning behavior to my office staff or myself.  As indicated, the check was mailed to the corporate address as listed on Sunbiz.org.  

  I will be following this up with the ***** of ********** allowing them to know that an officer of their company is acting in an irrational behavior, exaggerating time frames, and interactions.  If he is doing this on something this simple, imagine what he is doing on something more important being the "Treasurer" of the company.

  Furthermore, I am going to be reviewing this with the *********************** in the State of *******, as his continued calls are actually a violation of Florida Statute 365.16

  365.16 Obscene or harassing telephone calls.(1) Whoever:
  (a) Makes a telephone call to a location at which the person receiving the call has a reasonable expectation of privacy; during such call makes any comment, request, suggestion, or proposal which is obscene, lewd, lascivious, filthy, vulgar, or indecent; and by such call or such language intends to offend, annoy, abuse, threaten, or harass any person at the called number;
  (b) Makes a telephone call, whether or not conversation ensues, without disclosing his or her identity and with intent to annoy, abuse, threaten, or harass any person at the called number;
  (c) Makes or causes the telephone of another repeatedly or continuously to ring, with intent to harass any person at the called number; or
  (d) Makes repeated telephone calls, during which conversation ensues, solely to harass any person at the called number,

  is guilty of a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083.

  775.083 Fines.(1) A person who has been convicted of an offense other than a capital felony may be sentenced to pay a fine in addition to any punishment described in s. 775.082; when specifically authorized by statute, he or she may be sentenced to pay a fine in lieu of any punishment described in s. 775.082. A person who has been convicted of a noncriminal violation may be sentenced to pay a fine. Fines for designated crimes and for noncriminal violations shall not exceed:
  (a) $15,000, when the conviction is of a life felony.
  (b) $10,000, when the conviction is of a felony of the first or second degree.
  (c) $5,000, when the conviction is of a felony of the third degree.
  (d) $1,000, when the conviction is of a misdemeanor of the first degree.
  (e) $500, when the conviction is of a misdemeanor of the second degree or a noncriminal violation.   <------ This per each offense.  I have 6 photos showing your phone calls.  Easy math shows $3000.00 for your violations for the 6 counts...
  (f) Any higher amount equal to double the pecuniary gain derived from the offense by the offender or double the pecuniary loss suffered by the victim.
  (g) Any higher amount specifically authorized by statute.

  Bolded print is what the Deputy Sheriff indicated is the violation.  Furthermore, *********************** told me that the phone call was being recorded, only after the conclusion of the call.  In the State of *******, where my business, as well as his business is located.

  Per Florida Statute ******, violating Floridas recording law is a 3rd-degree felony punishable by up to five years in prison and a $5,000 fine.
  Each illegal audio recording is a separate felony. This means that if someone were to record five-separate conversations, they will have committed five felonies under Florida law.
  Additionally, sharing an illegally recorded audio file is a felony. If someone were to secretly record a conversation and show that recording to a friend, they have now committed two felonies. If that friend shares the secretly recorded conversation with another person, and that friend knew the conversation was recorded secretly, the friend has now committed a felony.
  In addition to criminal penalties, a perpetrator can face civil penalties as well, including, but not limited to, a number of invasion of privacy torts. This could result in hundreds or even thousands of dollars in fines, attorneys fees, and litigation costs.

  I believe if *********************** is convicted of a Felony, then he loses his license to practice medicine, as well as the board of directors won't look kindly that there "President ****** is considered a felon.  I am sure they will not be happy that he is even performing the harassing phone calls that he has.  It is my understanding that given the number of calls made, that in the State of *******, it is considered a 3rd degree felony as well.

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21588640
  
  I am rejecting this response because:

  This is not an appropriate response but is a serious of threats and retaliation for making an inquiry for a $75,000 payment that is several weeks past due. I received no communication for months despite multiple emails requesting an update. When I called to inquire, Graham responded in a threatening hostile manner and refused to answer my inquiry. He told me that he would make it impossible to receive the money. When I told him I was filing this complaint with the BBB, he said he was sending the sheriff to have me arrested and would do other things to punish me. Grahams response's to this complaint is an example of his unprofessional conduct, defamation and libel that I have been subjected to.

  Graham has not disputed the $75,000 debt and continues to refuse to provide any information about it, claiming he sent information multiple times. Even though I informed him I never received his communications, he refused to answer any questions or provide any information, or even resend the email he claims to have sent.
  

  Multiple similar complaints against Graham are on file with the BBB, demonstrating this pattern of inappropriate conduct and questionable business practices.

  The only acceptable resolution to this complaint is to inform me of the status and remit the $75,000 owed by Graham as soon as possible.

  Sincerely,
  
  ***********************

  Business Response

  Date: 04/18/2024

  Previous attachments informed consumer of payment and status update.  These were sent to the email address HE provided.  Not quite sure what more is needed.  Continues to state that no updates are given, despite proof of updates in attached files.  Not quite sure what else can be provided.  **************** refuses to follow procedure.  Osceola ********************** will be taking the criminal complaint from here.  Seems to me that *********************** has zero interest in resolving this issue, but rather only wants to continue to complain.

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21588640
  
  I am rejecting this response because:

  The Florida ********** of *************************** of ********* Property issued $75,000 to Graham on my behalf, but Graham fraudently kept the money for himself.

  The Graham Group has not paid the $75,000 that he claims to have paid. The check he claimed to have sent was never received. Graham cannot provide proof of payment because he never sent a check. Futhermore, despite many requests, I have received no updates, check number, proof of mailing, proof of payment, etc. Graham refuses to provide any information about the payment, simply stating a check was mailed. Graham stated that he provided information, but no information was ever actually provided. 

  Graham has not provided proof of payment even though he claims to have mailed a check. No check was ever received. Graham refuses to even provide the address to which he claims to have mailed a check.

  All my email inquiries to Graham were ignored and no response was ever provided. I called Graham's office for update and was verbally abused by Graham and threatened with legal action for harrassment in addition to other personal threats. Graham continued to call me throughout the day and night on 4/17/24 leaving threating voicemails and sending threatening texts and emails. Graham claims I broke the law and he would have me prosecuted when I legally recorded his threatening and abusive phone conversation. Graham stated I would be arrested and "good luck to you, you brought this on yourself."

  I request a referral to ********************************* ********** to investigate Graham's threats, business fraud and theft of $75,000. This matter has also been referred to Attorney General ******* Office, Florida ********** of *********** and ************************** of ******** Services, and Florida ********** of *************************** of ********* Property.

  The ************************* has responded to my initial complaint and stated that they are "concerned with all these unfair and deceptive trade practices, and have shared this information with the Attorney General's ******** Protection Division." An ongoing investigation is in process with both Attorney General ******* office and the **** of *********** **************************.

  This matter will not be resolved until the $75,000 that Graham collected on my behalf from the Florida ********** of *************************** of ********* Property is paid by check to my corporate address according to the terms of the signed agreement.

  Sincerely,
  
  ***********************

  Business Response

  Date: 05/01/2024

  Apparently **************** doesn't understand how to operate a computer or Email.  The attached information was emailed to him directly.  Florida Statutes ****** and ******. Violating the two-party consent rule in ******* can result in serious criminal penalties, including imprisonment and fines.  At no time did I give permission for my call to be recorded.  I am starting to question the validity of this claim given that *********************** continues to push an issue despite being provided proof over and over and over again of responses as well as proof of payment.  Any further correspondence that **************** needs, should be done thru the State of Florida 30 days AFTER the original check was issued.  Additional calls were made to inform **************** of information in his email, and an additional one to verify whether or not the check had been received.  I truly don't know what else to provide.

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21588640
  
  I am rejecting this response because: No payment has ever been received and the documents that Graham claims are proof of payment do not show proof of payment. This matter remains an open issue until payment is received. 

  Graham continues to theaten and harrass me with telephone calls (most recently on 4/30/24) and has threatened criminal action and legal action against me multiple times for filing this complaint. Copies of Graham's threatening emails, texts and voicemails have been sent to the Florida Attorney General's Office.

  I will withdraw this complaint once the payment of $75,000 is received.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 05/01/2024

  It is not fair to close this case. The company still owes $75,000 and has failed to provide any proof of payment.

• Initial Complaint

  Date:01/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mailed a form which I filled out correctly and sent back. Im due about $1100 for the ****** stock. This company reached out to me and I thought it was as easy as responding to he letter. Its now been over 2 months and I still havent been sent my money. Please send me my money that your letter promised me.

  Business Response

  Date: 01/31/2024

  Per ************* statute, the **************** has up to 90 days to process your claim. That information was given to you on the back of your letter, specifically question and answer number three. We have no control over how slowly or quickly to **************** processes your claim. You are informed front how long it took.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I email and mail all documentation to them 10/16/2023 they received C010029391, and they have not mail or direct deposit my money. . My income is limited, please help me get my money iam 67 yrs old,

  Business Response

  Date: 01/10/2024

  Attached is a picture of what is printed on the back of our first page of the letter.  Question/Answer # 3 specifically shows that the **************** has up to 90 days to process their claim.  We have zero control over this.  This information is provided to the consumer before he/she signs and returns this form.  

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received any updates through they're site that they send you to. When I call them for more information they get rude and provide no real response with results I've I've been waiting 90 days for a response or update. No results on the links they send you to. I've been Rob od my information and money. They asked me to mail a copy of my driver's license and never provide the service they promised to up keep upon following the mailed instructions listed up above.

  Business Response

  Date: 02/27/2023

  We have a procedure that apparently this consumer does not want to follow. We inform the clients of the procedure and suddenly we become “rude” when we don’t tell them what they want to hear. To consumer - Follow the instructions on the back of the letter. That is how you get a status update request. Procedure is the same for everyone and the instructions are simple.