Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/1/2025 $2600 depot dispute They kept most of our deposit unfairly

  Customer Answer

  Date: 04/15/2025

  I have pictures of how we left the house clean with no damage . I also have neighbors as witnesses.

   Have certified letter with dispute I have called them reference to discuss they said that they havent received it and they dont respond 

  Business Response

  Date: 04/15/2025

  At FCG Realty, we complete a detailed move-in and move-out inspection to document the condition of the home before and after a tenant's occupancy. Both inspections are carefully reviewed to identify any damages. If damages are found that fall under the tenants responsibilityas outlined in the lease agreementthose costs are deducted from the security deposit.
  In your case, there were documented damages to the paint, along with leftover trash and areas that required cleaning. The paint invoice was reduced by 20% to account for normal wear and tear, as the home was occupied for over 12 months. These charges were applied accordingly.
  We also want to note that the deposit claim includes instructions for disputing any charges. At this time, we have not received a formal dispute from you. Once a dispute is submitted per those instructions, we can provide supporting documentation, including photos of the homes condition during move-in and move-out.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This concerns an invoice for a claim on a deposit. I lived in a home owned by this company from 10/ 2022 to 9/2024. Upon moving in, my roommate and I paid a $2000 deposit We provided notice that we would be moving out at the end of the lease on 07/19/24, as well as provided a forwarding address.Moved out on 8/22.We expected to receive a deposit back, a portion of it. The rental company *** advised, we would hear back within 30 days.Went through all of Sept. without communication. We eventually followed up on 10/4/24 they then provided a tracking number for something they sent out on 9/19, 28 days after we had moved out.When looking at tracking, it showed that the mail was returned to the sender and had been sitting in the *** mailbox for a few days. At this point, it had been 36 days since we had moved out, and we still had not received, anything (no depsoit or even a letter), back.We carefully watched tracking. Finally on 10/17, 56 days after moving out, we received what they sent. Upon opening it, we saw an invoice rather than a deposit check. Not only were they charging for services (e.g., paint, carpet cleaning, batteries, and light bulbs), but they cannot seem to provide receipts or proper proof of why these services needed after the move out. They were also significantly past the 30-day window to impose a claim per the FL statute. I then wrote a letter of objection which was received by them on 10/23/24 at 12:29pm. Their response was that they were within the time frame and had no control *** timeframes.This may be true, but they did have control over when they sent the letter and the method of shipping. Knowing they sent it on the 28th day, they could've overnighted it, but they chose not to, instead going **** standard, which can take up to 2 weeks to deliver. They also could've sent the letter 1-2 weeks earlier, but chose not to. I wrote another letter saying something simmilar and never recived a reply, now they are sending this to collections

  Business Response

  Date: 04/15/2025

  Our position from our last response remains the same. The processing times for security deposits can take up to 30 days as we have to wait to receive invoices from vendors. The letter was sent within the correct timeframe but was lost in the mail by ****. As stated in the letter, we do not have control over **** but it was sent via certified mail with tracking. We followed the steps per the Florida Statutes and remain firm on our position. 

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23202199
  
  I am rejecting this response because:

  My lawyer and I are in disagreement.
  The statute does not stipulate that the notice to impose a claim must be "sent" within 30 days but rather "A landlord will have 30 days to give the tenant written notice by certified mail " verbatim
  We quite simply, were not given notice within 30 days. We received the notice not 1 or 2 days past the time frame but instead over 50 days after moving out, 20+ days over the legal timeframe.
  While I can understand that **** time frame may be "out of your control" as you put it, there were many factors within your control that could've had this arrive to us within 30 days. This was not shipped until 28 days after we moved out, and shipped standard ****, which is commonly known to take 5+ business days transit. No one in the world would've thought this was going to arrive to us by the 30th day. This could've been overnighted or even sent days earlier. All of these factors were in your control. It was YOUR company's delay in sending this that caused this to get past the correct timeframe to notify us. Even if it wasn't returned to sender, it would not have arrived to us in time.
   I work for a company where we ship product every day and am very familiar with the many options postal services offer. If your company didn't want to foot the bill to ship this out expedited or overnight to arrive to us in time that is not on us, but on ***. The statute also states the letter of objection from the tenant's behalf needed to be received by *** within 15 days of my receiving the notice. I sent it 2-day ship expedited 3 days after getting the notice (to make sure there was plenty of time for *** to receive) and paid a fee with the mail carrier to do as I wanted to be sure I not only sent it, but that it actually arrived within the correct time frame. I also kept an eye on tracking to make sure it was received in time by ***. In the case that it wasn't I would've sent a pdf email version and resent the letter via overnight ship to ensure it still arrived in time. FCG had all of these same options but CHOSE to send the letter out at the very last minute and CHOSE to send it via the slowest shipping option, then CHOSE not to keep an eye on the tracking, or even your own mailbox to see that the letter had been returned. When we followed up with your office it could've been communicated that we were to expect the invoice/notice, that would've at least been an informal notice prior to receiving the official but we were not.
  Additionally, even if we were to not count the "Shipping timeframe" this was returned to sender and back on your property for at least 3 days if not longer before it was place back in the mail to come to use. Meaning that the notice was on your premises and not in transit at all for an additional 3 days. Most businesses check their mail daily, but *** clearly did not in this case. Adding those days (since this was on your premises and not in transit) to the 28 days it took to send this puts your company at 31 days. Meaning even if you chose not to count the shipping transit days, this was still sent to us outside of the 30 day time frame. So, having "Control" of transit time aside, this still was technically sent outside the legally permitted statue 30-day period. I have spoken to my lawyer, and they concur that this was outside the 30 days per the statute and this charge is therefore illegal. I was hoping to avoid small claims court and that this could be resolved civilly but will take legal action on this if a resolution cannot be agreed upon.
  Again, simply put 30 days is 30 days. We did not get ANY notice until 50+ days after moving out. This is a FACT. I have all the evidence needed to show this. We were only told our "deposit" would be sent to our forwarding address. Never once were we informed that there was a notice being sent to us rather than a deposit. So, our first time receiving any type of notice was when we received the letter/ notice to impose a claim over 50 days after having moved out.
  Additionally in my letter of objection I requested receipts and images that I could share with my lawyer, the pictures I did receive are all absolutely terrible quality and the alleged "damages" cannot be made out in single photo. I also requested invoices for all services and only received some, I did not receive the invoice for the biggest charge which is the painting that was allegedly done. Which frankly I find quite sketchy. However, even if that can be provided now, you FCG were still outside the legal timeframe
  The FL statue states that since you are past the 30-day time frame our full refund is owed back to us. I am willing to meet in the middle, where we do not receive our full deposit back, but the claim/charge for the $615.08 is removed entirely. This would mean you would keep our $2000 deposit but and not seek any additional charges. I don't find this necessarily fair but would rather put this matter behind me as it has been nearly a year now.  Otherwise, my lawyer and I will be seeking/ filing for legal recourses and mediation on this matter, and we will seek the full deposit back as the statute stipulates. 
  
  Sincerely,
  
  ********* ********

  Business Response

  Date: 04/16/2025

  We understand that you are dissatisfied with the outcome; however, we have already thoroughly reviewed and responded to your concerns regarding the security deposit. We have provided this explanation in detail, and our position remains the same. Continued resubmission of the same dispute will not change the outcome, as the matter has already been reviewed and responded to appropriately.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in on 10/15/2023 Took over ******************************* its various state of disrepair. Including the paint and damages to the walls. During the 1 year we lived in the home they claimed we did enough damage to repair 27 walls in full totalling $2271.72. After reviewing the photos many of the damages were from the previous tenant that we submitted pictures for.After one year of renting they are withholding ******* of our deposit for painting (which as per the photos provided were not caused by us.) ********* (which they claimed was our responsibility after we moved out) and an AC Filter that was changed the day we left. I have attached photos of our move in on 10/15/2023 which shows the damages from the previous tenants.

  Business Response

  Date: 01/02/2025

  See Attached Business Response with attachments

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22663629
  
  I am rejecting this response because: there is nothing they have provided.
  
  Sincerely,
  
  **** Bouhalloufa

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The main reason for filing this complaint is I dont want it happening to anyone else. I have read many reviews on ****** of people going through the same things we are right now with this business. We rented through FCG realty for 5 years. We put down a security deposit of $3440. Not only have they sent us an invoice of bogus charges keeping our deposit, they are charging us an additional $95. We maintained this property beautifully and have the move out photos to prove it. $600 charge to replace dead grass- they tore up our yard a few years ago to fix the septic. It ruined the irrigation system and they never replanted grass. The grass wasnt even the greatest when we moved in. I have move in and out photos. Also their new rental listing I saved the photos and we drove past and grass was not replaced. $325 cleaned gutters/ trash removal. No where in our lease or move out check list does it say we are to care for gutters. Only trash left was in a bin and it wasnt trash day so we left it by the house out of respect for the neighbors. Pull& clean a/c coil $530. We flushed drain monthly and replaced filters as asked. We lived here 5 years and coil was never cleaned also a/c was serviced a year ago and never did they mention the coil needed cleaned. Acid wash the green pool $795. Pool wasnt green I have photos. Pressure wash $250 no where did it say to pressure wash but we actually pressure washed garage and pool patio out of respect. Painting invoice $785 nothing needed painted have photos but if they wanted to paint because its been 5 years that shouldnt be our responsibility. Home cleaning $250. The house was spotless the inspector actually praised us. I have photos of everything from inside of the stove to walls to outdoors everything. I can provide more information and photos. Please also look into all the reviews they received. Having a horrible time going through this and I feel so horrible for all of the other people they have stolen from. Thank you so much

  Customer Answer

  Date: 08/29/2024

  Hi I am having issues uploading photos. I compressed them into 3 zip files  all less than 8mb and its not letting me proceed. Is there an email I can send them to?

  Customer Answer

  Date: 08/29/2024

  Part 1

  Customer Answer

  Date: 08/29/2024

  Part 2 these are their listing photos. Part one are my move out photos. Thank you! 

  Customer Answer

  Date: 08/29/2024

  Part 3. The rest of their listing photos.

  Business Response

  Date: 09/03/2024

  We did not receive a formal dispute regarding the charges deducted from your security deposit. After conducting a thorough second review, we want to clarify that all charges were made in full accordance with the lease agreement signed between you and the property owner.
  
  Per the lease agreement, you were required to maintain the property, including the landscaping, air conditioning system, and other exterior areas, and to return the property in the same condition as it was received. Unfortunately, several aspects of the property were not properly maintained during your tenancy, leading to the following charges:
  
  The grass and landscaping around the property were not maintained properly, resulting in dead grass. As outlined in the lease, landscaping is the tenant's responsibility, and you were charged accordingly for the cost of restoring the grass. Whether a sprinkler system is utilized or not, maintaining the lawn is still the responsibility of the tenant.
  
  The ** coil was found to be dirty, which is directly correlated with either not replacing the ** filter as required or using an incorrect filter size. Proper ** maintenance is the tenant's responsibility, and this neglect resulted in the charge for cleaning the coil.
  
  The pool was found to be green and required an acid wash to remedy the situation. Proper pool maintenance, as stipulated in the lease, was not adhered to, resulting in this charge.
  
  Based on the length of your stay in the home, you were not charged the full paint invoice. Instead, 60% of the painting cost was charged to account for wear and tear. 
  
  Several areas of the home were found to be in need of cleaning. This includes the driveway, which required pressure washing due to numerous spots found during the move-out inspection.
  
  We want to emphasize that the review you left does not accurately reflect the situation, as all actions taken were in strict compliance with the terms of the lease. All charges have been carefully reviewed, are valid, and remain due.
  
  Enclosed with this response, you will find photos from the move-out inspection that support the charges made.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22213502
  
  I am rejecting this response because:

  Dispute was sent via certified mail 8/29, so should be received soon. Tracking attached.
  
  Lease attached to show we followed all aspects.
  
  Attached is a photo of the yard tore up for the septic. The entire front yard was damaged and grass was never replaced. Sprinkler system tore up, of course the grass is dead. No fault of ours.
  
  Attached are photos of my ******* history to prove filter was replaced every couple months with the correct size.  Any further maintenance on the A/C is not our responsibility. It was maintained as directed.
  
  The pool was properly maintained. Already submitted photos that it was not green upon move out. We have an account with the pool store can retrieve records if needed. We also used a pool maintenance company for a couple of years before we knew how to properly care for the pool ourselves. Can retrieve those invoices as well.
  
  It states in the lease we are not responsible for wear and tear only for damages done to the walls. There was none.
  
  Home was clean. Already submitted photos. Move out check list does not list pressure washing driveway. Also your listing photos show the driveway was not pressure washed by you either. 
  
  You left out the gutters and trash charge. There was no trash left and gutters not in agreement.
  
  Our review is completely accurate and terms of lease were followed. We will continue to dispute your charges.

  Sincerely,
  
  ***** ***********

   

  Customer Answer

  Date: 09/03/2024

  Lease agreement

  Customer Answer

  Date: 09/03/2024

  ******* history with dates and A/C filter purchases

  Customer Answer

  Date: 09/04/2024

  Dispute was sent via certified mail 8/29, so should be received soon. Tracking attached.
  
  Lease attached to show we followed all aspects.
  
  Attached is a photo of the yard tore up for the septic. The entire front yard was damaged and grass was never replaced. Sprinkler system tore up, of course the grass is dead. No fault of ours.
  
  
  Attached are photos of my ******* history to prove filter was replaced every couple months with the correct size.  Any further maintenance on the A/C is not our responsibility. It was maintained as directed.
  
  
  The pool was properly maintained. Already submitted photos that it was not green upon move out. We have an account with the pool store can retrieve records if needed. We also used a pool maintenance company for a couple of years before we knew how to properly care for the pool ourselves. Can retrieve those invoices as well.
  
  
  It states in the lease we are not responsible for wear and tear only for damages done to the walls. There was none.
  
  
  Home was clean. Already submitted photos. Move out check list does not list pressure washing driveway. Also your listing photos show the driveway was not pressure washed by you either. 
  
  
  You left out the gutters and trash charge. There was no trash left and gutters not in agreement.
  
  
  Our review is completely accurate and terms of lease were followed. We will continue to dispute your charges.

  Customer Answer

  Date: 10/04/2024

  We are in the process of filing a claim against them. After the second dispute we sent with proof of everythings. They agreed to refund us for the sod replacement but nothing else. Even though we have proof the rest isnt our responsibility either. They said that was their final response to us. We have since started the process of filing a claim.

• Initial Complaint

  Date:07/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These scammers FCG Realty. I leased ***************** from these frauds who initially broke my lease terms by charging my for trash pick up for months. This was cleared and resolved. Coming to near the end of lease with threat of eviction. I vacated your property the same flipping week you ppl filed. POLK COUNTY CONTROLLER EMAIL RESPONSE TO ME 7/29/2024 12:02PM I looked up eviction case 2023CC2336. This eviction took place on 4/13/2023. The eviction was dismissed. However, the clerk has no authority to strike the case from the public record. If you want the case removed you will need to file a motion with the courts requesting that they remove your name from the eviction. There is a fee of $25.00 you will need to pay to reopen your case. This is pursuant to F.S. ****** (2).You can also provide any potential landlords with a certified copy of the eviction case docket as well as a certified copy of the dismissal showing that the eviction case filed last year was dismissed by the landlord.Best regards,*******************************, Civil Law Manager FCG has reported this to the the credit bureaus and it is affecting my credit!!! WHY is there an eviction on my credit!???!!!! EMAIL TO ****** AT FCG 7/29/2024 11:12AM - NO RESPONSE HELLO, YOU PEOPLE FILED AN EVICTION WHICH DID NOT HAPPEN AND IT IS NOW ON MY AND MY DAUGHTERS RECORD. I HAVE SPOKEN W POLK CTY EVICTION CLERK AND YOU AND ADAIGO OR WHATEVER THE OWNERS NAME/GROUP IS NEED TO WITHDRAW THAT PETITION. THIS IS FALSE AND INACCURATE THERE WAS NO EVICTION!!!!!!!. I NEED A FOLLOW UP FROM YOU, A MEMBER OF YOUR STAFF, SOMEONE, TODAY TO CLEAR THIS UP. MRS. ***

  Business Response

  Date: 08/15/2024

  The facts of the situation are as follows:

  The tenant failed to pay rent for March 2023.

  An 8-day notice was posted, which expired on March 20, 2023.

  Due to non-payment, we submitted an eviction request to our attorney on March 24, 2023.

  The attorney accepted and officially filed the eviction on April 5, 2023.

  On April 17, 2023, the court clerk issued the summons and served the tenant.

  The tenant was served and had a default date set for April 25, 2023.

  On April 21, 2023, the tenant informed us of their intention to vacate the property within a few days.

  On April 25, 2023, the tenant notified us that they had officially vacated the property.

  Upon confirming the tenant had vacated, we promptly notified our attorneys to dismiss the eviction.

  While it is true that the tenant vacated the property before the eviction process was finalized, the eviction filing was warranted due to the non-payment of rent for both March and April 2023. It is our responsibility to ensure that rental payments are made timely to maintain the financial health of our properties.

  We acted in accordance with legal procedures and provided the tenant with ample notice and opportunity to address the overdue rent.    

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From January 2023, until January 2024. We rented a home through FCG Realty at *********************************************. Per our contract we gave them a $4,390 security deposit. Not only did they make ** pay for things throughout our lease without giving us any explanation- they are now not speaking to me and have not returned our security deposit. We moved out well over 30 days ago and per our lease and Florida state law they only had up to 30 days to return the deposit, they have stopped responding to emails and I would like help getting my money back

  Business Response

  Date: 02/26/2024

  The inspection was conducted on the same day of the tenants move-out. It's important to note that while we understand your anticipation in receiving the deposit refund, there seems to have been a misunderstanding regarding the timeline. According to our lease agreement, we have up to 30 days from the date of your departure to process the deposit. The deposit/claim was indeed sent out on 2/20/2024, within the stipulated timeframe. Please understand that once the deposit is in the hands of ***** we have no control over the delivery timeframe. We have fulfilled our obligation by initiating the refund process within the 30-day window.